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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76915 Views

28 replies

0 likes

  • 76915 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95162 Views

9 replies

2 likes

Account
Login
  • 95162 Views
  • 9 replies
  • 2 likes

Superuser Contribution Neuerscheinungen für Dich

Moin,bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen wieder?Vielen Dank für die Hilfe!

Newbie

Moin, bis vor ein paar Wochen war unter "Browse" - "Entdecken" ein Punkt "Neuerscheinungen für dich" die Releases der neuen Woche für mich zu finden. Dieser Punkt ist nun weg. Wie bekomme ich diesen...

Elena

Moderator

2806 Views

3 replies

0 likes

Account
Other
Premium
  • 2806 Views
  • 3 replies
  • 0 likes

devices connecting issue

So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not on the Spotify desktop app, this have been bugging m...

Visitor

So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not o...

Jose_M

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

My music disappeared

All my music left and my bill is paid

Visitor

All my music left and my bill is paid

Jose_M

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in.. more than 14 days in abroad

am unable to log in... The app is saying to listen abroad more than 14 days something like that... I have changed country details in my account also but still the app is not responding .. What to do now

Casual Listener

am unable to log in... The app is saying to listen abroad more than 14 days something like that... I have changed country details in my account also but still the app is not responding .. What to do ...

Vasil

Moderator

2494 Views

6 replies

0 likes

Account
Login
  • 2494 Views
  • 6 replies
  • 0 likes

Solved!! Cannot sign in with my Facebook-generated username in my Tesla Model 3

PlanFreeCountryItalyDeviceSpotify App on Tesla Model 3Operating SystemLinux My Question or IssueI just purchased a Tesla Model 3, and I've been trying to sign in on Spotify with the username that was generated when I first signed up to Spotify with F...

Visitor

Plan Free Country Italy Device Spotify App on Tesla Model 3 Operating System Linux   My Question or Issue I just purchased a Tesla Model 3, and I've been trying to sign in on Spotify w...

PapaG

Casual Listener

62312 Views

11 replies

2 likes

Account
Login
  • 62312 Views
  • 11 replies
  • 2 likes

Superuser Contribution why am I getting error 15??

hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts page, where I didn’t see any “ spotify” code. no oth...

Casual Listener

hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts p...

moon_soul

Casual Listener

783 Views

2 replies

0 likes

Account
  • 783 Views
  • 2 replies
  • 0 likes

Superuser Contribution STRANGE BUG on my accounto info (only on mobile)

PlanPremiumCountryItalyDeviceRedmi noteOperating SystemAndroid 11 My Question or Issue I've been having this bug for like a couple of years now.Every time i tried so see my account info spotify gives me an error (see the attachment). On pc i dont hav...

Casual Listener

Plan Premium Country Italy Device Redmi note Operating System Android 11   My Question or Issue   I've been having this bug for like a couple of years now. Every time i tried so...

Jeremy

Spotify Legend

995 Views

6 replies

0 likes

Account
  • 995 Views
  • 6 replies
  • 0 likes

Superuser Contribution How/Can I Verify my User Account

I'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If fans see a User Page That has my Picture as there Profile Pic and Name i would want them to be Following the Correct Person so Verification Would Be Nice. m...

Regular

I'm an Artist and My Artist Profile is Verifed but Is There away to Verify My User Page so If fans see a User Page That has my Picture as there Profile Pic and Name i would want them to be Following ...

Dian

Spotify Legend

5251 Views

9 replies

0 likes

Account
  • 5251 Views
  • 9 replies
  • 0 likes

Solved!! Deleting spotify account help

Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleared) but when I checked on my new account it was stil...

Visitor

Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleare...

Maxim

Spotify Star

597 Views

1 replies

0 likes

Account
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads playing even when logged as Premium

I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? I have an Android phone.

Casual Listener

I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? &...

AlejaR

Moderator

434 Views

3 replies

0 likes

Premium
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly Garbage?

Hi, so what's up with discover weekly? It's been pure garbage for the last 4 months for me, having only bad music in it. I've disliked songs, stopped doing that now as it had 0 impact, like none. it's also recommending rap and electro to me which is ...

Casual Listener

Hi,  so what's up with discover weekly?   It's been pure garbage for the last 4 months for me, having only bad music in it. I've disliked songs, stopped doing that now as it had 0 ...

Borg79

Casual Listener

4410 Views

12 replies

7 likes

Account
Subscription
  • 4410 Views
  • 12 replies
  • 7 likes

Solved!! Location Change UAE to Germany

PlanPremiumCountryUAEDeviceOnePlus6Operating SystemAndroid My Question or IssueI recently moved from UAE to Germany. Although I am able to listen to music and have been successful in changing payment method, I can't change my location to Germany.I ha...

Casual Listener

Plan Premium Country UAE Device OnePlus6 Operating System Android   My Question or Issue I recently moved from UAE to Germany. Although I am able to listen to music and have been succe...

Maxim

Spotify Star

750 Views

5 replies

0 likes

Account
  • 750 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Spotify Connect while I could

PlanFreeCountryTurkeyDevice(Xiaomi Redmi 5 Plus)Operating System(MIUI 11.0.2, Windows 10) My Question or IssueI realised Discord doesn't show my status as "Listening to Spotify" and checked if I turned off "Show as my status" but it was on. Then I re...

Casual Listener

Plan Free Country Turkey Device (Xiaomi Redmi 5 Plus) Operating System (MIUI 11.0.2, Windows 10)   My Question or Issue I realised Discord doesn't show my status as "Listening to Spoti...

Elysium0

Newbie

4345 Views

9 replies

0 likes

Account
Free
Login
Other
  • 4345 Views
  • 9 replies
  • 0 likes

Solved!! Pausing my payment account

Hello I'm going somewhere that i cannot use my spotify account for a few months. Can i pause my payments and keep all my saved music?

Casual Listener

Hello   I'm going somewhere that i cannot use my spotify account for a few months. Can i pause my payments and keep all my saved music?

Mikebffilu

Visitor

23111 Views

3 replies

1 likes

  • 23111 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How to verify the user account I use for my record label?

Hi, Spotify community,may someone tell me how to have a verification badge for the account I use for my record label to create playlists?There are many accounts which have it and they are not linked to an artist account, for example, the Disciple's a...

Casual Listener

  Hi, Spotify community, may someone tell me how to have a verification badge for the account I use for my record label to create playlists? There are many accounts which have it and the...

Kiril

Moderator

4335 Views

5 replies

0 likes

Account
  • 4335 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify asks me to change my password every week.

Hello,I receive an email "Please update your Spotify password." from no-reply-spotify. I don't change my password each time, I can't even log into my account. Can you fix it? This mess has been going on for over half a year. I'm tired of coming up wi...

Newbie

Hello, I receive an email "Please update your Spotify password." from no-reply-spotify. I don't change my password each time, I can't even log into my account. Can you fix it? This mess has been goi...

shiggity

Casual Listener

2556 Views

4 replies

4 likes

App & Features
Social & Random
  • 2556 Views
  • 4 replies
  • 4 likes

Superuser Contribution My account has been hacked

himy account has hacked when I go online , automatically it make me log out And the hacker changed the email and password that make me can’t to login sorry English isn’t my first language hope you get it thank you for help

Newbie

hi my account has hacked  when I go online , automatically it make me log out  And the hacker changed the email and password that make me can’t to login  sorry English isn’t my fir...

Dian

Spotify Legend

711 Views

3 replies

0 likes

Premium
Security
Subscription
  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hi, I have premium individual. What is the reason that I am not allowed to download?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

505 Views

1 replies

0 likes

Premium
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Disabled

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemiOS 16My Question or IssueAccount disabledAs I was listening to music I get kicked off thinking someone logged me out across all platforms and that I got hacked. As soon as I check...

Casual Listener

  Plan Premium Country United States Device iPhone 13 Pro Max Operating System iOS 16 My Question or Issue Account disabled As I was listening to music I get kicked off thinking som...

Jeremy

Spotify Legend

554 Views

3 replies

0 likes

Account
Premium
  • 554 Views
  • 3 replies
  • 0 likes

Solved!! change region

PlanPremiumCountrySaudi ArabiaDeviceHonor 20Operating SystemAndroid 10 My Question or Issuei subscribed to premium when i was in egypt using payment by mobile carrier and i came to saudi and bought a reedem card and it does not work because the regio...

Newbie

Plan Premium Country Saudi Arabia Device Honor 20 Operating System Android 10   My Question or Issue i subscribed to premium when i was in egypt using payment by mobile carrier and i c...

Maxim

Spotify Star

667 Views

1 replies

0 likes

Account
  • 667 Views
  • 1 replies
  • 0 likes