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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 264069 Views
  • 790 replies
  • 81 likes
  • Account
  • 264069 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129246 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129246 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72134 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72134 Views
  • 63 replies
  • 8 likes

Superuser Contribution Suspicious activity followed by Premium account being randomly lost

I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus). I reported this issue and my spotify was working fine until this mornign when my premium subscription all ...

  • Newbie
  • I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus).   I reported this issue and my spotify was working...
  • Mario
  • Spotify Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Couple problems with my account

I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don't have access to it anymore. Second I have a VPN s...

  • Visitor
  • I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don...
  • OneByBoo
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 437 Views
  • 1 replies
  • 0 likes

Hackearon mi correo de login

Hola (: Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir usando mi cuenta premium. el problema es que unicamente puedo ...

  • Visitor
  • Hola (:   Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir us...
  • Luan
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 362 Views
  • 1 replies
  • 0 likes

My email was hacked

I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way to change my email? since when it goes to the obje...

  • Casual Listener
  • I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way...
  • Brunelicia
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • Account
  • 361 Views
  • 3 replies
  • 0 likes

Can't connect to Facebook

Family planPremiumCanada MacBook Air/iPhone 7(iOS 13) I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log in, it doesn't work. I put my username and password in, it registers (so I know it'...

Screen Shot 2020-01-27 at 12.50.47 PM.png
  • Visitor
  •   Family plan Premium Canada   MacBook Air/iPhone 7 (iOS 13)   I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log ...
  • OneByBoo
  • Community Legend
  • 2253 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 2253 Views
  • 2 replies
  • 0 likes

Superuser Contribution my Facebook name and Spotify name is different

PlansPremiumCountryIndonesiaDeviceSamsungOperating SystemAndroid My Question or Issuei have changed my facebook username but my spotify username is still my old facebook username, as i remembered if we connect our account to facebook, our display nam...

  • Visitor
  • Plans Premium Country Indonesia Device Samsung Operating System Android   My Question or Issue i have changed my facebook username but my spotify username is still my old facebook user...
  • Ivan
  • Spotify Legend
  • 520 Views
  • 2 replies
  • 0 likes
  • Account
  • 520 Views
  • 2 replies
  • 0 likes

Got switched to family plan

I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button, and now all of a sudden i am on a family plan. Ple...

  • Visitor
  • I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button,...
  • OneByBoo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

Charged without permission

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

  • Regular
  • I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium
  • Billy-J
  • Spotify Star
  • 827 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 827 Views
  • 5 replies
  • 0 likes

Spotify Premium Fail

I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with student discount. you can of course get it anyway. I ca...

  • Visitor
  • I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with stud...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 243 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountryUSADevice(iPhone SE, iPad 5)Operating System(iOS 13) My Question or IssueSomeone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password ...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone SE, iPad 5) Operating System (iOS 13)   My Question or Issue Someone’s hacked into my account and I signed out everywhere and changed my pa...
  • Emilia_8
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Display name not showing

I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2j1me44racjhauxcac6r2). I do know that Spotify rando...

  • Casual Listener
  • I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2...
  • Emilia_8
  • Spotify Star
  • 2815 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 2815 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New account for no reason

PlanPremiumCountryHellasDeviceXiaomi Mi Note3Operating SystemAndroid 9 My Question or IssueHello I had started my premium 3month trial for 2 weeks and suddenly it signed me out .I couldn't sign in ,I chose to reset my password and I never received an...

  • Visitor
  • Plan Premium Country Hellas Device Xiaomi Mi Note3 Operating System Android 9   My Question or Issue Hello I had started my premium 3month trial for 2 weeks and suddenly it signed me o...
  • Peter
  • Spotify Legend
  • 946 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 946 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app won't login - says offline

PlanPremiumCountryCanada originally, just moved to France with French Sim cardDeviceSamsung galaxy s5Operating SystemAndroid My Question or IssueI just installed a France sim card in my phone after doing a factory reset. I downloaded Spotify but when...

  • Casual Listener
  • Plan Premium Country Canada originally, just moved to France with French Sim card Device Samsung galaxy s5 Operating System Android   My Question or Issue I just installed a France sim...
  • Peter
  • Spotify Legend
  • 1015 Views
  • 6 replies
  • 1 likes
  • Login
  • 1015 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Need payment for single to family plan

I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family plan that is now back in place.

  • Visitor
  • I had a family plan for a long time. Somehow it was changed to a single plan & a payment was made by mistake. I have a family plan set back up & want the payment transferred to the family pla...
  • Peter
  • Spotify Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 385 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Pago en PayPal sin targeta de crédito o débito.

Hola buenas, Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago mediante mi cuenta de PayPal como hago en todas mis compras por I...

  • Casual Listener
  •   Hola buenas,  Después de mucho tiempo usando Spotify, he decidido mejorar mi cuenta a Premium. Yo no dispongo de tarjeta de crédito pero si de cuenta bancaria, y procedí a hacer el pago...
  • Katerina
  • Spotify Legend
  • 3809 Views
  • 2 replies
  • 0 likes
  • Account
  • 3809 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't use ID, username, Gmail nor fb to login to MY account. HELP.

Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app. I needed to connect it to my discord earlier but I quickly figured out I did not know my log in. Now I know my password since I u...

  • Casual Listener
  • Hello I have Spotify premium (not family or student) and I can't login to it anymore! Not on computer nor on mobile app.    I needed to connect it to my discord earlier but I quickly figu...
  • Mario
  • Spotify Legend
  • 590 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar mi nombre de Artista.

Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.

  • Visitor
  • Me gustaría saber como puedo cambiar mi nombre de artista ya que tengo mi cuenta verificada como "Dai" pero quiero modificar ese nombre.
  • Mario
  • Spotify Legend
  • 4415 Views
  • 1 replies
  • 0 likes
  • Account
  • 4415 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not login on mobile

Hi my mobile use Android Pie I can login in my spotify account in the PC without problems. but when I try to login on my mobile I can not login . and show this message: " This email and password combination is incorrect " please help to login with mo...

  • Casual Listener
  • Hi  my mobile use  Android Pie  I can login in my spotify account in the PC  without problems.  but  when I try to login on my mobile  I can not login .  and...
  • edumusic
  • Casual Listener
  • 301 Views
  • 3 replies
  • 0 likes
  • Login
  • 301 Views
  • 3 replies
  • 0 likes

Change of payment

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jose_M
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Account Name is locked out.

PlanPremiumCountryPHDevice(PC)Operating System(Windows 10) My Question or IssueI'm currently dealing with an issue with my username on Spotify or lack thereof.After backreading a bit, it seems plenty of users already have had issues about theirs too ...

exydeus_0-1580139478896.png exydeus_1-1580139634823.png
  • Regular
  • Plan Premium Country PH Device (PC) Operating System (Windows 10)   My Question or Issue I'm currently dealing with an issue with my username on Spotify or lack thereof. After...
  • OneByBoo
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 226 Views
  • 1 replies
  • 0 likes