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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395503 Views
  • 941 replies
  • 107 likes
  • Account
  • 395503 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170218 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170218 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98710 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98710 Views
  • 68 replies
  • 10 likes

Superuser Contribution Please let us block followers

It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.

  • Visitor
  • It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.
  • kaapponsah
  • Casual Listener
  • 2022 Views
  • 7 replies
  • 17 likes
  • Account
    Other
  • 2022 Views
  • 7 replies
  • 17 likes

Superuser Contribution Lyrics does not work

PlanPremiumCountryHong KongDeviceiPhone 12Operating SystemiOS 14.2.1 My Question or IssueMy lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend with same phone as me got the lyrics while I didn't when playing the same so...

  • Newbie
  • Plan Premium Country Hong Kong Device iPhone 12 Operating System iOS 14.2.1   My Question or Issue My lyrics is not working. I am sure it's not an iPhone/iOS problem because my friend ...
  • Mario
  • Spotify Legend
  • 552 Views
  • 3 replies
  • 1 likes
  • Account
  • 552 Views
  • 3 replies
  • 1 likes

Superuser Contribution Letra não funciona.

A função letra não funciona apenas na minha conta. Ja entrei em outras contas no mesmo dispositivo e a função está presente. O erro insiste apenas na minha conta.PlanPremiumCountryBrasil DeviceiPhone XROperating SystemiOS 14.2 My Question or Issue

  • Casual Listener
  • A função letra não funciona apenas na minha conta. Ja entrei em outras contas no mesmo dispositivo e a função está presente. O erro insiste apenas na minha conta. Plan Premium Country Brasil &nb...
  • Mihail
  • Spotify Legend
  • 680 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 680 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème , identifiant incorrect

Bonjour , j’ai un souci avec mon compte prenium , hier j’étais connecté à mon compte pour écouter de la musique et 1h après j’ai été déconnecté seul de mon compte et quand j’ai voulu me reconnecter ça me met que mon nom d’utilisateur est incorrect , ...

  • Casual Listener
  • Bonjour , j’ai un souci avec mon compte prenium , hier j’étais connecté à mon compte pour écouter de la musique et 1h après j’ai été déconnecté seul de mon compte et quand j’ai voulu me reconnecter ç...
  • Jeremy
  • Spotify Legend
  • 1316 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1316 Views
  • 3 replies
  • 0 likes

My playlists are gone

PlanPremiumCountry - Italy/UK Device(iPhone 8, Macbook Air 2013)Operating System(iOS 14.2, ) My Question or IssueMy playlists are gone from both my IOS account and web. I tried to go to "recover playlist" but there is not playlist ever cancelled.

  • Visitor
  • Plan Premium Country - Italy/UK   Device (iPhone 8,  Macbook Air 2013) Operating System (iOS 14.2, )   My Question or Issue My playlists are gone from both my IOS account and...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Removing and Blocking Unwanted Followers

Hi Spotify Team, I have an unwanted follower and I need to remove them from my followers. Ideally, I would block them. Please add this function.

  • Visitor
  •         Hi Spotify Team,        I have an unwanted follower and I need to remove them from my followers. Ideally, I would block them.     &nbsp...
  • Mentibus_Oculus
  • Visitor
  • 706 Views
  • 2 replies
  • 3 likes
  • Account
  • 706 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution How can I add a password for my account which was made with facebook, but now disconnected?

So a few years ago I made an account using my facebook account which has a different email that I have here. Yesterday I managed to disconnect it in facebook by going into settings and removing Spotify from there. I still have the account and still u...

  • Casual Listener
  • So a few years ago I made an account using my facebook account which has a different email that I have here.  Yesterday I managed to disconnect it in facebook by going into settings and removing...
  • LeylaDawn18
  • Casual Listener
  • 701 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 701 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lost account linked to facebook

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello, It's about my friend account. We don't know what happend.She login trought facebook for a long time and created her own playlists. A week ago I asked her what happend ...

  • Visitor
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Hello, It's about my friend account. We don't know what happend. She login trought facebook for a...
  • Mihail
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 407 Views
  • 2 replies
  • 0 likes

I use a different acount for ps4 but i dont know my gmail or password

PlanFree/Premium DevicePlaystation My Question or Issueok so i tried everything i could to log in but didnt work so i went to online found a video where the guy went to link.playststationmusic.com and it show his name for the spotify but when i went ...

  • Visitor
  •   Plan Free/Premium    Device Playstation   My Question or Issue ok so i tried everything i could to log in but didnt work so i went to online found a video where the guy ...
  • Jose_M
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • Login
  • 683 Views
  • 1 replies
  • 0 likes

My account changed when I changed the country

Hello, I changed the country settings and since there, the account changed for number and all my playlist disappeared (playlists that I created for years).Please, could anybody help me to recover my original account and settings? I don't mind to chan...

  • Casual Listener
  • Hello,  I changed the country settings and since there, the account changed for number and all my playlist disappeared (playlists that I created for years). Please, could anybody help me to re...
  • Moni_lla
  • Casual Listener
  • 555 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 555 Views
  • 3 replies
  • 0 likes

Solved!! Reproduction randomly interrupted

PlanPremiumCountryArgentinaDevicePC (i7, 16GB)Operating SystemWindows 10 My Question or IssueI installed Spotify in a new device (PC) and now I have a reproducing troubleshot. The songs randomly interrupt for an instant and them continue. It occurs w...

  • Casual Listener
  • Plan Premium Country Argentina Device PC (i7, 16GB) Operating System Windows 10   My Question or Issue I installed Spotify in a new device (PC) and now I have a reproducing troubleshot...
  • osvaldogallardo
  • Casual Listener
  • 691 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 691 Views
  • 2 replies
  • 0 likes

Superuser Contribution Removing credit card info - no trust left in this company

I signed up for a Family Premium 3 month trial in June 2020. In doing so, I had to provide my credit card info so that if I forgot to unsubscribe from FP Spotty could continue to suck $15 from my account til I caught my mistake. Since then, Spotty fo...

  • Visitor
  • I signed up for a Family Premium 3 month trial in June 2020. In doing so, I had to provide my credit card info so that if I forgot to unsubscribe from FP Spotty could continue to suck $15 from my acc...
  • Alex
  • Spotify Legend
  • 543 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 543 Views
  • 2 replies
  • 0 likes

Recently Played list full of songs that i've never listened to

My recently played list is full of weird songs that I've never listened toRead several posts about the issue, changed my password, closed all sessions and did all the stuff that everybody seems to recommend. Have been waiting for a week for the songs...

sarasa7878787_0-1605977963363.png
  • Newbie
  • My recently played list is full of weird songs that I've never listened to Read several posts about the issue, changed my password, closed all sessions and did all the stuff that everybody seems...
  • Billy-J
  • Spotify Star
  • 568 Views
  • 1 replies
  • 1 likes
  • 568 Views
  • 1 replies
  • 1 likes

PlayStation Network/Spotify Accounts

Hi, I have a problem when I try to link my Spotify Premium account to my PlayStation 4 via PSN. The conflict is that supposedly my Spotify account is conected to another PlayStation Network account (thing that I´ve never done). I´ve been trying to li...

  • Visitor
  • Hi, I have a problem when I try to link my Spotify Premium account to my PlayStation 4 via PSN. The conflict is that supposedly my Spotify account is conected to another PlayStation Network acco...
  • KyleRR
  • Music Fan
  • 376 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 376 Views
  • 2 replies
  • 0 likes

Collaborative playlist

Hi, just one question:If i make a collabrative playlist, other people can add music inside.Am i the only one that can delete the playlist right? Other people can only add/remove songs and cannot delete the playlist with all the followers.. right?Than...

  • Roadie
  • Hi, just one question: If i make a collabrative playlist, other people can add music inside. Am i the only one that can delete the playlist right? Other people can only add/remove songs and cannot ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Someone Hacking My Account

(Sorry for any mistakes I'm upset and going on a whim) I've been using spotify for a long time (6 years) now and I've just started having some problems. My account keeps getting hacked and its really annoying, it's back and forth, resetting my passwo...

  • Visitor
  • (Sorry for any mistakes I'm upset and going on a whim) I've been using spotify for a long time (6 years) now and I've just started having some problems. My account keeps getting hacked and its really...
  • OneByBoo
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
  • 471 Views
  • 1 replies
  • 0 likes

Back to the previously music

Hello everyone. I recently bought the JBL reflect mini 2 to listen to music while biking. So, I must press the button for 3 seconds to back to the previously music or to begin the actual music again. The problem is that I can't back to the previously...

  • Visitor
  • Hello everyone. I recently bought the JBL reflect mini 2 to listen to music while biking. So, I must press the button for 3 seconds to back to the previously music or to begin the actual music again....
  • KyleRR
  • Music Fan
  • 1127 Views
  • 1 replies
  • 0 likes
  • Other
  • 1127 Views
  • 1 replies
  • 0 likes

Does removing the "Profile" app do anything and, if yes, can I give it access again?

I have connected this account to my Facebook profile to see what my friends are listening to. While browsing my account's approved applications section, I saw an app called "Profile", with the vague description "Allows the profile service to transcod...

  • Visitor
  • I have connected this account to my Facebook profile to see what my friends are listening to. While browsing my account's approved applications section, I saw an app called "Profile", with the v...
  • KyleRR
  • Music Fan
  • 4205 Views
  • 1 replies
  • 1 likes
  • Other
  • 4205 Views
  • 1 replies
  • 1 likes

RSP Program Waiting For A Long Time

Hey, I'm happy to wait longer just wanna know my results! Over 48 hours ago I got A Message From a Mod with a link (Not going to say for Privacy) To become a Rasing star (At-Least Try) I filled out the form most Rockstar says it takes 48 Hours Just w...

  • Composer
  • Hey, I'm happy to wait longer just wanna know my results! Over 48 hours ago I got A Message From a Mod with a link (Not going to say for Privacy) To become a Rasing star (At-Least Try) I filled out t...
  • EthanS1
  • Community Legend
  • 531 Views
  • 1 replies
  • 1 likes
  • Account
  • 531 Views
  • 1 replies
  • 1 likes

Subscribe section \ tab for podcast

I would like to see a subscribe section \ tab similar to youtube subscribe for new podcast episodes. It will be so much easier to listen to new episodes instead of selecting between podcasters.

  • Casual Listener
  • I would like to see a subscribe section \ tab similar to youtube subscribe for new podcast episodes. It will be so much easier to listen to new episodes instead of selecting between podcasters.
  • Benlee12123b
  • Composer
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes