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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396323 Views
  • 943 replies
  • 107 likes
  • Account
  • 396323 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170454 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170454 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98834 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98834 Views
  • 68 replies
  • 10 likes

Premium deal

Just wondering about the premium deal ongoing for EU. It says 9.99 for 3 months but when i press the button the offer doesnt show. Its like the offer will be 9.99 for 1 month.

  • Casual Listener
  • Just wondering about the premium deal ongoing for EU. It says 9.99 for 3 months but when i press the button the offer doesnt show. Its like the offer will be 9.99 for 1 month.
  • MattSuda
  • Spotify Star
  • 337 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 337 Views
  • 7 replies
  • 0 likes

Can't log in

Can someone please let me know why I am getting this message. I was using the free version. Just upgraded to premium and when I log in I get this. I disconnected from all devices and deleted and reloaded the app.

  • Newbie
  • Can someone please let me know why I am getting this message. I was using the free version. Just upgraded to premium and when I log in I get this. I disconnected from all devices and deleted and relo...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family: Merging two separate personal accounts into one family account

So I have two seperate spotify accounts, one for me and one for my lady. I'd like to merge the two into a family account. So do I need to cancel her account, make the upgrade, and then add her to the family account? Or, when I upgrade to family, if I...

  • Newbie
  • So I have two seperate spotify accounts, one for me and one for my lady. I'd like to merge the two into a family account.  So do I need to cancel her account, make the u...
  • MattSuda
  • Spotify Star
  • 33925 Views
  • 3 replies
  • 1 likes
  • Other
  • 33925 Views
  • 3 replies
  • 1 likes

Offre a 1€ pour 3 mois de Prenium ne marche pas !

Voilà, j'ai payer cette offre de découverte à 1€ pour 3 mois et je n'ai toujours pas les fonctionnalités du Prenium. Je me suis déconnecté puis reconnecté et j'ai même supprimé l'application mais cela ne marche toujours pas. Aider moi s'il vous plaît...

  • Visitor
  • Voilà, j'ai payer cette offre de découverte à 1€ pour 3 mois et je n'ai toujours pas les fonctionnalités du Prenium. Je me suis déconnecté puis reconnecté et j'ai même supprimé l'application mais cel...
  • osornios
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Have premium but cannot log in.

I have had the Premium version for several years now and recently moved to peru for an extended vacation from the US. Last night I was logged out of all devices and am unable to log in. I get a message that says "You can only use Spotify abroad for 1...

  • Newbie
  • I have had the Premium version for several years now and recently moved to peru for an extended vacation from the US. Last night I was logged out of all devices and am unable to log in. I get a messa...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! I paid for premiun but it isn´t working and the charge twice the premim service

I paid for premiun but it isn´t working and the charge twice the premim servicealso I wanted to get the promo in which i am supposed to get 3 months for $99 but I got nothing

  • Casual Listener
  • I paid for premiun but it isn´t working and the charge twice the premim service also I wanted to get the promo in which i am supposed to get 3 months for $99 but I got nothing
  • osornios
  • Spotify Star
  • 337 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 337 Views
  • 4 replies
  • 0 likes

Solved!! After family upgrade, will wife's profile carry over?

I just upgraded my Premium account to the family plan, adding my wife (who already had a Premium account) and my daughter (free account). If my wife cancel's her account outright, will she be able to merge her profile, with all of her playlists, over...

  • Casual Listener
  • I just upgraded my Premium account to the family plan, adding my wife (who already had a Premium account) and my daughter (free account). If my wife cancel's her account outright, will she be able to...
  • osornios
  • Spotify Star
  • 351 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 3 replies
  • 0 likes

Pague 2 veces por PREMIUM, NO puedo usar el servicio / NO me mandaron recibo/correo

Buenas Tardes, en la manana de hoy estaba intentando pagar por medio de una tarjeta de un banco Colombiano la subscripcion a premium. La primera vez me dijo que no se podia y que lo intentara luego. Efectivamente lo intente un rato despues y me sale ...

Screen Shot 2016-06-16 at 1.17.42 PM.png
  • Casual Listener
  • Buenas Tardes, en la manana de hoy estaba intentando pagar por medio de una tarjeta de un banco Colombiano la subscripcion a premium. La primera vez me dijo que no se podia y que lo intentara luego. ...
  • audiomichael79
  • Casual Listener
  • 778 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 778 Views
  • 8 replies
  • 0 likes

Spotify Family Subscription - Country Update

Hi, I'm subscribed to our family's group subscription, but since I recently moved to another country temporarily for work, I would like to change the country info on my account to the current residing country, to be able to see said country's suggest...

  • Newbie
  • Hi,   I'm subscribed to our family's group subscription, but since I recently moved to another country temporarily for work, I would like to change the country info on my account to the curren...
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 257 Views
  • 3 replies
  • 0 likes

refund!.

I'm shocked that I can delete my accounts! Horrible service. I want to delete my accounts now, I would also like a refund. Get a helpline to help your customers out!!!Please someone get back to me asap!!!

  • Newbie
  • I'm shocked that I can delete my accounts! Horrible service. I want to delete my accounts now, I would also like a refund. Get a helpline to help your customers out!!! Please someone get back to m...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Can't Login

I Can't Login Into My Accounf ... I Linked My Email To My Spotify But When I Reset Password It Says My Email Is Linked To An Account

  • Newbie
  • I Can't Login Into My Accounf ... I Linked My Email To My Spotify But When I Reset Password It Says My Email Is Linked To An Account
  • Irving123
  • Newbie
  • 231 Views
  • 1 replies
  • 0 likes
  • Login
  • 231 Views
  • 1 replies
  • 0 likes

Upgraded to premium but didn't show up

I only have 1 account for sure and I found it actually charged me money

  • Newbie
  • I only have 1 account for sure and I found it actually charged me money
  • Nico
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Problems login on my movil

When i tried to log on in mi movil, it says that user name an pasword are incorrect, but i typed just like i do in my pc and in my PC logs correctly

  • Newbie
  • When i tried to log on in mi movil, it says that user name an pasword are incorrect, but i typed just like i do in my pc and in my PC logs correctly 
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 2 replies
  • 0 likes
  • Account
  • 131 Views
  • 2 replies
  • 0 likes

Spotify family membership will be cool.

If Spotify can create a new membership tier that can cover multiple people within a household with one billing per month, that would be great. If a little bit of discount can be part of the deal that will be wonderful.

  • Casual Listener
  • If Spotify can create a new membership tier that can cover multiple people within a household with one billing per month, that would be great. If a little bit of discount can be part of the deal that...
  • mclarke0803
  • Newbie
  • 512 Views
  • 2 replies
  • 1 likes
  • 512 Views
  • 2 replies
  • 1 likes

Pin Codes

i deleted the text message containg the pin for subscription, how can i receive it again?

  • Newbie
  • i deleted the text message containg the pin for subscription, how can i receive it again?
  • LordRollin
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

I want to cancel my subscription of premium

I payed for the premium on Spotify a while back and I never use it and it charges my moms credit card every month though I don't use it ever. I NEED to cancel this subscription.

  • Newbie
  • I payed for the premium on Spotify a while back and I never use it and it charges my moms credit card every month though I don't use it ever. I NEED to cancel this subscription.
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Can't delete account

Can't delete my account even tho I used the Contact Form thingy. Why you guys can't have a button that just deletes your account

  • Newbie
  • Can't delete my account even tho I used the Contact Form thingy. Why you guys can't have a button that just deletes your account 😞
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Songs not available

I pay for premium and there will be songs or complete artists who are unavailable on my desktop client but will play just fine on my iphone app. There have been days when my "discover weekly" wont play at all because none of the songs are "available"...

  • Newbie
  • I pay for premium and there will be songs or complete artists who are unavailable on my desktop client but will play just fine on my iphone app. There have been days when my "discover weekly" wont pl...
  • osornios
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 426 Views
  • 1 replies
  • 0 likes

Help! Spotify Scam? no have my premium acc :(

I pay 0,99$ for 3 months and i'm free all the time.. Mmm after purchase has left a message who had already used the promotion. But in my bank account -0,99$ jajaj. My god.. Tomorrow i tell with my bank for return my money..Nice spoticammers.

  • Visitor
  • I pay 0,99$ for 3 months and i'm free all the time.. Mmm after purchase has left a message who had already used the promotion. But in my bank account -0,99$ jajaj. My god.. Tomorrow i tell with my ba...
  • OviiiOne
  • Community Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 685 Views
  • 3 replies
  • 0 likes

Se ha cobrado y no tengo premium

Hola , necesito saber si tarda en cargar el monto para activar el Premium ya que en Spottify decía que mi tarjeta no habia pasado pero enseguida me llegó la notificacion del cobro del banco . Ayuda Help Please

  • Newbie
  • Hola , necesito saber si tarda en cargar el monto para activar el Premium ya que en Spottify decía que mi tarjeta no habia pasado pero enseguida me llegó la notificacion del cobro del banco . Ayuda H...
  • osornios
  • Spotify Star
  • 1938 Views
  • 12 replies
  • 1 likes
  • Premium
  • 1938 Views
  • 12 replies
  • 1 likes