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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • zPrime
  • Newbie
  • 259343 Views
  • 503 replies
  • 32 likes
  • Account
    Free
  • 259343 Views
  • 503 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12929 Views
  • 6 replies
  • 11 likes
  • Security
  • 12929 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528518 Views
  • 989 replies
  • 113 likes
  • Account
  • 528518 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127916 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127916 Views
  • 74 replies
  • 12 likes

Mudança de plano

me inscrevi em um plano premiun e mudei, fui convidada para participar de um familiar e depois tentei cancelar a minha conta premiun preciso saber se deu certo o cancelamento.nome de ususario vanessaapostoloarquitetura. VAnessa Apóstolo

  • Casual Listener
  • me inscrevi em um plano premiun e mudei,  fui convidada para participar de um familiar e depois tentei cancelar a  minha conta premiun preciso saber se deu certo o cancelamento. nome ...
  • vanessaapostolo
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
  • 221 Views
  • 2 replies
  • 0 likes

If I start my subscription today, do I get charged today of in a month's time?

If I start my subscription today, do I get charged today of in a month's time? Basically, I want to know when I first get charged. Thanks x

  • Casual Listener
  • If I start my subscription today, do I get charged today of in a month's time? Basically, I want to know when I first get charged. Thanks x
  • dinomight
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 280 Views
  • 3 replies
  • 0 likes

Family plan

When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.

  • Casual Listener
  • When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Paid for Spotify premium but still no premium service on my account

I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, I checked my balance before and after, no telephone...

  • Newbie
  • I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, ...
  • 150 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 150 Views
  • 0 replies
  • 0 likes

wrong email

I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?

  • Newbie
  • I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 193 Views
  • 1 replies
  • 0 likes

Not able to reset password

I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID. I'm guessing I had a keystroke error when I first signed up. How can this be verified?

  • Newbie
  • I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID.   I'm guessing I had a keystroke error when I first signed up.   How can...
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 0 replies
  • 0 likes

Cant remember my other account !

I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im paying for. How can i retrieve my paying accoun? ple...

  • Newbie
  • I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im p...
  • 192 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 0 replies
  • 0 likes

Solved!! He perdido la subcripción premium, listas y albumes.

Buenas tardes, tengo una cuenta de de Spotify premium asociada a una tarifa especial de Movistar. Bien, pues hace un par de dias se me desconecto la cuenta, estuvo cierto tiempo sin dejarme ingresar de nuevo y actualmente he perdido la subscripción p...

  • Newbie
  • Buenas tardes, tengo una cuenta de de Spotify premium asociada a una tarifa especial de Movistar. Bien, pues hace un par de dias se me desconecto la cuenta, estuvo cierto tiempo sin dejarme ingresar ...
  • Thelightman07
  • Newbie
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Can't log in and not getting emails

I can't log into my account as it is linked to a email that is deactivated so I need toChange my email but I can't log in

  • Newbie
  • I can't log into my account as it is linked to a email that is deactivated so I need to Change my email but I can't log in
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Free
  • 133 Views
  • 0 replies
  • 0 likes

My account

I can't access my account

  • Visitor
  • I can't access my account
  • user-removed
  • Not applicable
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Premium offer not three months?

Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there no contact emails for spotify other than this commu...

  • Newbie
  • Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there ...
  • 138 Views
  • 0 replies
  • 0 likes
  • Premium
  • 138 Views
  • 0 replies
  • 0 likes

Unsubscribe

Hey, I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want. "Your subscription will automatically renew on 9/28/16and you'll be charged 9,99 €" BUT: If I click unsubscribe now will I still have my 3 mont...

  • Casual Listener
  • Hey,   I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want.   "Your subscription will automatically renew on 9/28/16and you'll be charge...
  • 201 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 201 Views
  • 0 replies
  • 0 likes

Can't log in

Hello, I have a problem!I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (which I obviously cant remember). Is there a way to ca...

  • Newbie
  • Hello, I have a problem! I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (w...
  • 302 Views
  • 0 replies
  • 0 likes
  • Login
  • 302 Views
  • 0 replies
  • 0 likes

Changing to Spotify username so as to use it instead of Facebook

How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username

  • Visitor
  • How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username
  • UlrikMersø
  • Newbie
  • 304 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 304 Views
  • 3 replies
  • 0 likes

Not getting Premium....

I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of my account was the 30th June. I've tried reinstall...

  • Newbie
  • I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of...
  • timmieschaap
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

can't log in facebook username and passowrd are wrong

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...

  • Newbie
  • hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wr...
  • 374 Views
  • 0 replies
  • 1 likes
  • Other
  • 374 Views
  • 0 replies
  • 1 likes

I'm not a robot

Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again. Thank you first.

  • Newbie
  • Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again.   Thank you first.
  • Whatatay
  • Regular
  • 26119 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 26119 Views
  • 8 replies
  • 0 likes

Just joined and going to be charged in 2 weeks

I have just signed up for Premium Family as a new user this evening 14/7/2016 and my subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 payments per month at this rate!!Which I notice is a common ...

  • Newbie
  • I have just signed up for Premium Family as a new user this evening 14/7/2016 and my  subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 pay...
  • 313 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 313 Views
  • 0 replies
  • 0 likes

Problem updating my payment info

So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it's a problem with the spotify page.

  • Newbie
  • So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it...
  • 170 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 0 replies
  • 0 likes