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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265968 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265968 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13066 Views
  • 6 replies
  • 11 likes
  • Security
  • 13066 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529876 Views
  • 989 replies
  • 113 likes
  • Account
  • 529876 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128185 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128185 Views
  • 74 replies
  • 12 likes

can't log in facebook username and passowrd are wrong

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...

  • Newbie
  • hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wr...
  • 375 Views
  • 0 replies
  • 1 likes
  • Other
  • 375 Views
  • 0 replies
  • 1 likes

I'm not a robot

Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again. Thank you first.

  • Newbie
  • Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again.   Thank you first.
  • Whatatay
  • Regular
  • 26139 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 26139 Views
  • 8 replies
  • 0 likes

Just joined and going to be charged in 2 weeks

I have just signed up for Premium Family as a new user this evening 14/7/2016 and my subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 payments per month at this rate!!Which I notice is a common ...

  • Newbie
  • I have just signed up for Premium Family as a new user this evening 14/7/2016 and my  subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 pay...
  • 314 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 314 Views
  • 0 replies
  • 0 likes

Problem updating my payment info

So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it's a problem with the spotify page.

  • Newbie
  • So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it...
  • 170 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 0 replies
  • 0 likes

Help help help **** cant join spotify premium family ******* help help help

The owner of premium family deleted and added me for several times. The last timd i wsntex to join by both link and email i couldntI all face :oops! Something went wrongPlz i need spotify premium ;(

  • Visitor
  • The owner of premium family deleted and added me for several times.   The last timd i wsntex to join by both link and email i couldnt I all face :oops! Something went wrong Plz i need spotify...
  • 164 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 164 Views
  • 0 replies
  • 0 likes

Can't log in

Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account

  • Newbie
  • Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account
  • timmieschaap
  • Composer
  • 280 Views
  • 1 replies
  • 1 likes
  • Login
  • 280 Views
  • 1 replies
  • 1 likes

Sign out and don't know my e-mail

Hello, I have a premium account substcribed as robertakbondan and I got my phone stolen. Now I cant sign back in again cause I don't remember my password and also don't know under which e-mail I subscribed the account. Can you help me on that? Thanks...

  • Newbie
  • Hello,   I have a premium account substcribed as robertakbondan and I got my phone stolen. Now I cant sign back in again cause I don't remember my password and also don't know under which e-ma...
  • ItsJamesJ
  • Community Legend
  • 384 Views
  • 2 replies
  • 0 likes
  • Account
  • 384 Views
  • 2 replies
  • 0 likes

Need a password!

I can log in while using the "log in with facebook" method but I cannot log in with my facebook credentials even though I should be able to. I also cannot change or reset the password for my spotify account since I made it by using facebook. This is ...

  • Casual Listener
  • I can log in while using the "log in with facebook" method but I cannot log in with my facebook credentials even though I should be able to. I also cannot change or reset the password for my spotify ...
  • MichaelW
  • Community Legend
  • 416 Views
  • 5 replies
  • 0 likes
  • Login
  • 416 Views
  • 5 replies
  • 0 likes

I'm subscribed to premium and it's not working!

I got charged for the month and my account says free. I've deleted my apps and reinstalled them and it still isn't working. I'm getting ripped off!! Help?

  • Casual Listener
  • I got charged for the month and my account says free. I've deleted my apps and reinstalled them and it still isn't working. I'm getting ripped off!! Help?
  • user-removed
  • Not applicable
  • 298 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium for students

Ok so I have Spotify premium right now but I just got accepted into college and would like to take advantage of the student discount for premium Spotify. How can I do this without creating another account? I've got a lot of downloaded music I really ...

  • Casual Listener
  • Ok so I have Spotify premium right now but I just got accepted into college and would like to take advantage of the student discount for premium Spotify. How can I do this without creating another ac...
  • user-removed
  • Not applicable
  • 819 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 819 Views
  • 3 replies
  • 0 likes

Student Discount

Hi there! So I just realized that my student discount expired because that's what it does after a year... I would like to renew it but Spotify has already charged the regular $9.99 for this month. So if I renew the Student discount right now will I b...

  • Newbie
  • Hi there! So I just realized that my student discount expired because that's what it does after a year... I would like to renew it but Spotify has already charged the regular $9.99 for this month. So...
  • user-removed
  • Not applicable
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Changing credit card Info without losing discount

I got Spotify premium when they were having the $0.99 per month for three months deal, but I have since got a new credit card. How do I change my credit card information on Spotify without loosing that deal?

  • Newbie
  • I got Spotify premium when they were having the $0.99 per month for three months deal, but I have since got a new credit card. How do I change my credit card information on Spotify without loosing th...
  • user-removed
  • Not applicable
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Can't suscribe Spotify Family in Argentina (It should be possible)

Hi, Spotify Argentina had recently made some changes in it's base price, from 36 argentinian pesos to 69. As I was an old Spotify user I was assured that I was going to be charged the original price for another six months. However I decided to got Sp...

  • Newbie
  • Hi, Spotify Argentina had recently made some changes in it's base price, from 36 argentinian pesos to 69. As I was an old Spotify user I was assured that I was going to be charged the original price ...
  • Sergio541
  • Newbie
  • 640 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 640 Views
  • 1 replies
  • 0 likes

No puedo pagar premium en itunes/ I can't pay my premium account in iTunes

Hola!Mi problema es que antes podía pagar Spotify Premium con mi credito de la tarjeta iTunes, pero ya no puedo hacerlo de nuevo. ¿Saben si esta opción ya no existe? ¿O qué puedo hacer? Gracias!--------------------------------------------------------...

  • Newbie
  • Hola! Mi problema es que antes podía pagar Spotify Premium con mi credito de la tarjeta iTunes, pero ya no puedo hacerlo de nuevo. ¿Saben si esta opción ya no existe? ¿O qué puedo hacer? Gracias! -...
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 1 replies
  • 0 likes

Logging in issues spotify

Hi all, I have an issue with my Spotify premium account which I can't solve. I disconnected my account from facebook a year ago. Somehow, today, I am no longer able to connect via my username and password but I need to connect with Facebook. Next to ...

  • Casual Listener
  • Hi all,   I have an issue with my Spotify premium account which I can't solve. I disconnected my account from facebook a year ago. Somehow, today, I am no longer able to connect via my usernam...
  • osornios
  • Spotify Star
  • 402 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 402 Views
  • 4 replies
  • 0 likes

Pague premium familia y no puedo activar la cuenta

acabo de Pagar mi Cuenta y no me Aparece para invitarla NI TAMPOCO mi Spotify Premium

  • Newbie
  • acabo de Pagar mi Cuenta y no me Aparece para invitarla NI TAMPOCO mi Spotify Premium
  • osornios
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 325 Views
  • 1 replies
  • 0 likes

Paid for premium and can't log into account

I paid for family plan and now I can't log into my account I have done the delete the app and re install already.

  • Newbie
  • I paid for family plan and now I can't log into my account I have done the delete the app and re install already.
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Not getting premium ???

I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could combine both accounts. However this did not work so ...

  • Newbie
  • I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could c...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problems

Hello,We currently pay subscriptions via Paypal but I want to change this to be paid by credit card. We have 8 accounts in total and when I try to change the payment method an error appears everytime. I have contacted our credit card issuing bank and...

  • Regular
  • Hello, We currently pay subscriptions via Paypal but I want to change this to be paid by credit card.  We have 8 accounts in total and when I try to change the payment method an error appears e...
  • jast55a
  • Newbie
  • 664 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 664 Views
  • 5 replies
  • 0 likes