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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83509 Views

29 replies

0 likes

  • 83509 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104645 Views

10 replies

3 likes

Account
Login
  • 104645 Views
  • 10 replies
  • 3 likes

Pago

Hola!El cargo se realizo a mi tarjeta dos veses y aun no se a activado mi cuenta de spotify, sigue diciento que tengo que realizar el pago other

Newbie

Hola! El cargo se realizo a mi tarjeta dos veses y aun no se a activado mi cuenta de spotify, sigue diciento que tengo que realizar el pago 😞 other

eliseobanos

Casual Listener

475 Views

2 replies

0 likes

Other
  • 475 Views
  • 2 replies
  • 0 likes

PAGUE 3 MESES, NO SPO. PREMIUM; I PAID THREE MONTHS WITHOUT SPO. PREMIUM

Mi cuenta con spotify premium expiró, en cuanto pude actualice mi pago con mi tarjeta de credito, sin embargo spotify me informó que había un problema con mi tarjeta, sin embargo màs tarde a mi correo y celular, llegaron notificacion de mi banco de q...

Newbie

Mi cuenta con spotify premium expiró, en cuanto pude actualice mi pago con mi tarjeta de credito, sin embargo spotify me informó que había un problema con mi tarjeta, sin embargo màs tarde a mi corre...

1037 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 1037 Views
  • 0 replies
  • 0 likes

Connected Facebook to new account.

I created my old account through Facebook. A few days ago I created a new account separately. By mistake, I connected to Facebook. Then I disconnected it. And now I can't login into my old account through Facebook anymore. Is my old account lost fore...

Regular

I created my old account through Facebook. A few days ago I created a new account separately. By mistake, I connected to Facebook. Then I disconnected it. And now I can't login in...

262 Views

0 replies

0 likes

Account
Login
  • 262 Views
  • 0 replies
  • 0 likes

Solved!! About the username

I had chose my username some time ago and now I'd like to change it... How do I do it?Thank's a lot!

Casual Listener

I had chose my username some time ago and now I'd like to change it... How do I do it? Thank's a lot!

MrConfusion

Casual Listener

427 Views

2 replies

0 likes

Account
  • 427 Views
  • 2 replies
  • 0 likes

Plano premium para família

Boa noite.Eu estava com assinatura premium, e hoje fiz a familia, automaticamente o valor que eu pagava muda? O que eu preciso fazer para cancelar o premium e ficar só com a damília?

Newbie

Boa noite. Eu estava com assinatura premium, e hoje fiz a familia, automaticamente o valor que eu pagava muda? O que eu preciso fazer para cancelar o premium e ficar só com a damília?

220 Views

0 replies

0 likes

Premium
  • 220 Views
  • 0 replies
  • 0 likes

Premium Susbcription

HELP, Spotify didnt let me pay with any credit card... Appears problems that doesnt exist!!! Is it working??? How can i pay it!!! I need it. Thank you! My Acount is "danielaandco."

Newbie

HELP, Spotify didnt let me pay with any credit card... Appears problems that doesnt exist!!! Is it working??? How can i pay it!!! I need it. Thank you! My Acount is "danielaandco."

osornios

Spotify Star

317 Views

3 replies

0 likes

Premium
Subscription
  • 317 Views
  • 3 replies
  • 0 likes

payment taken after cancelling subcription

Why and how have spotify taken a payment from my bank after i had already cancelled subscription? how do i get in contact with them?

Newbie

Why and how have spotify taken a payment from my bank after i had already cancelled subscription? how do i get in contact with them?

osornios

Spotify Star

314 Views

2 replies

0 likes

Subscription
  • 314 Views
  • 2 replies
  • 0 likes

Subscribed but still free

So my iTunes didn't have enough money to automatically renew, and by the time I got more money in the account I had to manually renew it. I did this through managing my subscriptions under my Apple ID on my iPhone. I was charged the money and receive...

Casual Listener

So my iTunes didn't have enough money to automatically renew, and by the time I got more money in the account I had to manually renew it. I did this through managing my subscriptions under my Apple I...

katieemcculloug

Casual Listener

666 Views

4 replies

0 likes

Account
Premium
Subscription
  • 666 Views
  • 4 replies
  • 0 likes

Problema cuenta

Tengo dos cuentas de spotify. He eliminado una pero en la que quiero conservar me he equivocado poniendo el mail y hay puesta una dirección de correo que es incorrecta y no me deja cambiarla dice que la dirección de correo ya está en uso. También he ...

Newbie

Tengo dos cuentas de spotify. He eliminado una pero en la que quiero conservar me he equivocado poniendo el mail y hay puesta una dirección de correo que es incorrecta y no me deja cambiarla dice que...

osornios

Spotify Star

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Problem to log in in Mongolia. Don't have access to my Spotify account.

Hello, I usually live in Canada where I use Spotify through my Free Spotify Account . One month and a half ago, I moved to Mongolia for three months. 10 days after my arrival, my Spotify blocked and said that I didn't have access to Spotify in this c...

Newbie

Hello,  I usually live in Canada where I use Spotify through my Free Spotify Account . One month and a half ago, I moved to Mongolia for three months. 10 days after my arrival, my Spotify block...

osornios

Spotify Star

1085 Views

1 replies

0 likes

Account
Free
Login
  • 1085 Views
  • 1 replies
  • 0 likes

Double charges ?

Hey every month im being charged twice. How do i stop it from doing that?

Newbie

Hey every month im being charged twice. How do i stop it from doing that?

sexy_caligirl

Casual Listener

303 Views

2 replies

0 likes

Account
  • 303 Views
  • 2 replies
  • 0 likes

Purchased Spotify Premium via App Store, yet still registered as free user

Hello GuysSorry for my english, i'll try my best to describe the problem :Like i described in the subject i can't use spotify premium even though i purchased it via the app store. In the app store it's noted in my subscription, that im registered as ...

Newbie

Hello Guys Sorry for my english, i'll try my best to describe the problem 🙂 : Like i described in the subject i can't use spotify premium even though i purchased it via the app store. In the app s...

osornios

Spotify Star

292 Views

1 replies

0 likes

Account
Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Why am I billed for £14.99 and yet your site says I am on free

Spotify takes £14.99 a month but I am listed as on free service and I cant use Sonos

Newbie

Spotify takes £14.99 a month but I am listed as on free service and I cant use Sonos

osornios

Spotify Star

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Can't connect to my account after coming back from abroad

I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem persists. What should I do to access it again? I can'...

Newbie

I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem pe...

osornios

Spotify Star

298 Views

1 replies

0 likes

Account
Login
Other
  • 298 Views
  • 1 replies
  • 0 likes

Convert Facebook connection to regular email connection

I initially logged into Spotify with my Facebook account but it has now become inconvenient for me. How do I change it from facebook to a regular login. thanks!

Newbie

I initially logged into Spotify with my Facebook account but it has now become inconvenient for me. How do I change it from facebook to a regular login.    thanks!

coloyrs

Community Legend

306 Views

1 replies

0 likes

Account
Login
  • 306 Views
  • 1 replies
  • 0 likes

Premium account suddenly stopped while I am still paying!

Hi! I'm a spotify premium user for quite a while now, but last month (June 1st) I decided to upgrade to Spotify Family so my mom and sis can enjoy music through Spotify too. But since a couple of days, this family -and premium- account doesn't work a...

Newbie

Hi!  I'm a spotify premium user for quite a while now, but last month (June 1st) I decided to upgrade to Spotify Family so my mom and sis can enjoy music through Spotify too. But since a couple...

osornios

Spotify Star

311 Views

1 replies

0 likes

Account
Premium
  • 311 Views
  • 1 replies
  • 0 likes

spotify partner premium subscription failed

Hi!I'm on Vodafone Portugal's YORN X 5GB. It's offering spotify premium until the end of 2016.However, my subscription failed to renew. Could you please check this?Thank you

Newbie

Hi! I'm on Vodafone Portugal's YORN X 5GB. It's offering spotify premium until the end of 2016. However, my subscription failed to renew. Could you please check this? Thank you

osornios

Spotify Star

254 Views

1 replies

0 likes

Account
Premium
  • 254 Views
  • 1 replies
  • 0 likes

how to change address in spotify family

i suscribe to spotify family but when i was configuring it, they asked me my address and i had a typo mistak and since i press the enter button right away i dont know what exactly was the mistake. so now i cant add any of my family members because i ...

Newbie

i suscribe to spotify family but when i was configuring it, they asked me my address and i had a typo mistak and since i press the enter button right away i dont know what exactly was the mistake. so...

1116 Views

0 replies

0 likes

Subscription
  • 1116 Views
  • 0 replies
  • 0 likes

Email change on a family account

My daughter put in the wrong spelling in her email when registering her family account. Now we can´t find any way of changing to the correct adress - what can we do about that?

Newbie

My daughter put in the wrong spelling in her email when registering her family account. Now we can´t find any way of changing to the correct adress - what can we do about that?  

osornios

Spotify Star

526 Views

1 replies

0 likes

Account
Login
  • 526 Views
  • 1 replies
  • 0 likes

Estafa en la promoción

Hace un mes me hice Premium a través de la promoción de 3 meses por 9,99. Hoy me han vuelto a cobrar como si esa oferta nunca hubiese existido.

Newbie

Hace un mes me hice Premium a través de la promoción de 3 meses por 9,99. Hoy me han vuelto a cobrar como si esa oferta nunca hubiese existido.

osornios

Spotify Star

1098 Views

1 replies

0 likes

Premium
  • 1098 Views
  • 1 replies
  • 0 likes