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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8466 Views
  • 1 replies
  • 9 likes
  • Security
  • 8466 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475558 Views
  • 978 replies
  • 111 likes
  • Account
  • 475558 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208004 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208004 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119203 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119203 Views
  • 72 replies
  • 12 likes

Getting charger for Spotify free

Hi, I have noticed that I have been charged for 2 months now at $11.99 but my subscription says Spotify free which doesn't let me in subscribe! Any help please?

  • Newbie
  • Hi, I have noticed that I have been charged for 2 months now at $11.99 but my subscription says Spotify free which doesn't let me in subscribe! Any help please?
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

I'm charged 4 TIMES when upgrading my account for premium for students.

SO FUSTRATED AND SO DISAPPOINTED IN THE CUSTOMER SERVICE. First I tried to upgrade to Spotify premium for students, and of course I needed to attach files to prove I'm a student, which was understandable, then errors kept occurring so I left and came...

  • Casual Listener
  • SO FUSTRATED AND SO DISAPPOINTED IN THE CUSTOMER SERVICE. First I tried to upgrade to Spotify premium for students, and of course I needed to attach files to prove I'm a student, which was understand...
  • osornios
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 208 Views
  • 3 replies
  • 0 likes

Got charged multiple times for Premium but i dont have it

So i just tried to buy spotify premium for students and i put in my card and it asked me to put in my school and i did and clicked continue. nothing happened and i look at my bank account and i have 2 charges of $4.99 on my card and i dont even have ...

  • Newbie
  • So i just tried to buy spotify premium for students and i put in my card and it asked me to put in my school and i did and clicked continue. nothing happened and i look at my bank account and i have ...
  • osornios
  • Spotify Star
  • 228 Views
  • 2 replies
  • 0 likes
  • Premium
  • 228 Views
  • 2 replies
  • 0 likes

got charged the 9.99 but haven't been using my membership.

so last month was my last month using spotify because I removed it from my phone in order to get more memory for pictures since I am on vacation. I got charged the 23 of May and I want to make sure that since I do not have the app and none of the son...

  • Casual Listener
  • so last month was my last month using spotify because I removed it from my phone in order to get more memory for pictures since I am on vacation. I got charged the 23 of May and I want to make sure t...
  • osornios
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 2 replies
  • 0 likes

I tunes gift card didn't give me premium

So the subscription made me pay $12. 99 for premium and it took this money off my iTunes card but it didn't give me the premium and I didn't receive an email either. Does anyone have any suggestions on how to fix this?

  • Newbie
  • So the subscription made me pay $12. 99 for premium and it took this money off my iTunes card but it didn't give me the premium and I didn't receive an email either. Does anyone have any suggestions ...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Taken email address

Hello guys, I hope my message will make some sense.I have Spotify premium and I'd like to change my email address. But it tells me that the address I want to use is already taken. The problem might be that sometime ago I have already used that addres...

  • Newbie
  • Hello guys,    I hope my message will make some sense. I have Spotify premium and I'd like to change my email address. But it tells me that the address I  want to use is already tak...
  • osornios
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
  • 386 Views
  • 1 replies
  • 0 likes

Spotify Facebook log in linked to wrong Spofity account

Hi, I seem to have a problem while using Spotify - my Spotify account is linked to my Facebook account. While logging in on Spotify's website to get premium, I see that my profile is linked to my father in law's profile. How can I disconnect the two ...

  • Newbie
  • Hi,   I seem to have a problem while using Spotify - my Spotify account is linked to my Facebook account. While logging in on Spotify's website to get premium, I see that my profile is linked ...
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! time management for spotify premium family

hi guys i have some question so please help me find the answer :0 , i have 1month subscription for premium family, if i start my premium today, actually it will end in the next 1 month right?how if one of my family try to join my premium family 1 wee...

  • Newbie
  • hi guys i have some question so please help me find the answer :0 , i have 1month subscription for premium family, if i start my premium today, actually it will end in the next 1 month right? how if...
  • osornios
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Lost Premium Account

I changed my cellphone unit and when i installed Spotify and logged on my account Im on Spotify Free instead of Premium. I have been subscribing to Premium for months why am i suddenly on free. If i subscribe again i might be charged twice. What shou...

  • Newbie
  • I changed my cellphone unit and when i installed Spotify and logged on my account Im on Spotify Free instead of Premium. I have been subscribing to Premium for months why am i suddenly on free. If i ...
  • user-removed
  • Not applicable
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have invited my wife for our family subscription. it says she can't accept as she is based in a different country. Pretty sure she is not as we live in the same house !!! both of our accounts say we are in the UK.... any ideas.

  • Newbie
  • I have invited my wife for our family subscription. it says she can't accept as she is based in a different country. Pretty sure she is not as we live in the same house !!! both of our accounts say w...
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes

Spotify Family in CANADA?

Dear Spotify, As an avid Spotify user and someone who tells everyone about Spotify because I love it that much, I'm disappointed that after waiting so long for Spotify family, I see that the new pricing for Spotify family is available globally, EXCEP...

  • Music Fan
  • Dear Spotify,   As an avid Spotify user and someone who tells everyone about Spotify because I love it that much, I'm disappointed that after waiting so long for Spotify family, I see that the...
  • iamandressierra
  • Music Fan
  • 443 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 443 Views
  • 2 replies
  • 0 likes

adding a family member

so I just upgraded to the member +1 plan but when my boyfriend opens the link in his email it takes him to a page that says he can't join the family plan.he signed into my account and uses my music when I'm not on Spotify but why can't he create his ...

  • Newbie
  • so I just upgraded to the member +1 plan but when my boyfriend opens the link in his email it takes him to a page that says he can't join the family plan. he signed into my account and uses my music...
  • gegevaleria
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • Premium
  • 263 Views
  • 2 replies
  • 0 likes

Facebook Account Temporary Disable - Can't Use Spotify Premium Account

My Facebook account is disabled until I can provide valid government identification. Therefore, it's not letting me use Spotify and I'm still on a Premium subscription. Really don't wanna lose my playlists. Any way to fix this?

  • Casual Listener
  • My Facebook account is disabled until I can provide valid government identification. Therefore, it's not letting me use Spotify and I'm still on a Premium subscription. Really don't wanna lose my pla...
  • Positive
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 221 Views
  • 2 replies
  • 0 likes

upgraded to spotify premium and still a free user

3 days ago i upgraded to spotify premium from music (managing my subscription) on my IOS device, and 12.99$ was taken and i still dont have premium on my account, i tried re installing and loging out and logging back in but nothing worked...

  • Casual Listener
  • 3 days ago i upgraded to spotify premium from music (managing my subscription) on my IOS device, and 12.99$ was taken and i still dont have premium on my account, i tried re installing and loging out...
  • osornios
  • Spotify Star
  • 365 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 365 Views
  • 7 replies
  • 0 likes

NO ME RESPETARON LA PROMOCION DE 3 MESES POR 99

A QUIEN DEBO DIRIGIR ESTE RECLAMO, NO HAY NINGUN EMAIL DE SOPORTE O SERVICIO A CLIENTES, SOLO PONEN ESTA COMUNIDAD PARA QUE UNO SE HARTE DE ENTENDERLO Y LOGRAN QUE UNO SE DESISTA DE BUSCAR QUIEN RESUELVA ESTA SITUACION... ¡¡¡¡¡QUIERO MIS 3 MESES POR ...

  • Newbie
  • A QUIEN DEBO DIRIGIR ESTE RECLAMO, NO HAY NINGUN EMAIL DE SOPORTE O SERVICIO A CLIENTES, SOLO PONEN ESTA COMUNIDAD PARA QUE UNO SE HARTE DE ENTENDERLO Y LOGRAN QUE UNO SE DESISTA DE BUSCAR QUIEN RESU...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Transferring

Why has my Spotify Premium account not transferred to my new devices, I have thousands of tunes on it but the old phone of course can' t last forever. If you login your account and all your music should be there to enjoy no matter what device you are...

  • Newbie
  • Why has my Spotify Premium account not transferred to my new devices, I have thousands of tunes on it but the old phone of course can' t last forever. If you login your account and all your music sho...
  • osornios
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

IPhone app login

When logging in the app, the accont is a Free account. When logging in on web with same user, it is a Premium accont. I have reinstalled the app, but it doesn't help. Login by FB doesn't change anything. All playlist on the app is also gonePLEASE HEL...

  • Newbie
  • When logging in the app, the accont is a Free account. When logging in on web with same user, it is a Premium accont. I have reinstalled the app, but it doesn't help. Login by FB doesn't change anyth...
  • osornios
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
  • 438 Views
  • 1 replies
  • 0 likes

Student Discount Charged but no Premium

So I am about to go to college and thought I could get the student discount for premium. I filled in my card information and then it asked me for verification of my education. I didn't have my student id or anything yet so I just closed the window an...

  • Casual Listener
  • So I am about to go to college and thought I could get the student discount for premium.  I filled in my card information and then it asked me for verification of my education.  I didn't ha...
  • inklein1997
  • Casual Listener
  • 636 Views
  • 4 replies
  • 0 likes
  • Premium
  • 636 Views
  • 4 replies
  • 0 likes

Problema en Promoción 3 meses por 1

Estaba en Spotify free y me salio un comercial que si regresaba a premium pagaría 99 pesos por 3 meses, sin embargo eh dado en el enunció y me suscribí, me cobraron los 99 y solamente me dio 1 mes, ¿que hago?

  • Visitor
  • Estaba en Spotify free y me salio un comercial que si regresaba a premium pagaría 99 pesos por 3 meses, sin embargo eh dado en el enunció y me suscribí, me cobraron los 99 y solamente me dio 1 mes, ¿...
  • osornios
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • Premium
  • 277 Views
  • 3 replies
  • 0 likes