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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290166 Views

529 replies

34 likes

Account
Free
  • 290166 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13654 Views

6 replies

11 likes

Security
  • 13654 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540847 Views

990 replies

114 likes

Account
  • 540847 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129632 Views

74 replies

12 likes

Account
Login
Premium
  • 129632 Views
  • 74 replies
  • 12 likes

can't log in facebook username and passowrd are wrong

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...

Newbie

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wr...

378 Views

0 replies

1 likes

Other
  • 378 Views
  • 0 replies
  • 1 likes

I'm not a robot

Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again. Thank you first.

Newbie

Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again.   Thank you first.

Whatatay

Regular

26291 Views

8 replies

0 likes

Premium
Subscription
  • 26291 Views
  • 8 replies
  • 0 likes

Just joined and going to be charged in 2 weeks

I have just signed up for Premium Family as a new user this evening 14/7/2016 and my subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 payments per month at this rate!!Which I notice is a common ...

Newbie

I have just signed up for Premium Family as a new user this evening 14/7/2016 and my  subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 pay...

316 Views

0 replies

0 likes

Subscription
  • 316 Views
  • 0 replies
  • 0 likes

Problem updating my payment info

So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it's a problem with the spotify page.

Newbie

So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it...

172 Views

0 replies

0 likes

Premium
Subscription
  • 172 Views
  • 0 replies
  • 0 likes

Help help help **** cant join spotify premium family ******* help help help

The owner of premium family deleted and added me for several times. The last timd i wsntex to join by both link and email i couldntI all face :oops! Something went wrongPlz i need spotify premium ;(

Visitor

The owner of premium family deleted and added me for several times.   The last timd i wsntex to join by both link and email i couldnt I all face :oops! Something went wrong Plz i need spotify...

164 Views

0 replies

0 likes

Account
Premium
  • 164 Views
  • 0 replies
  • 0 likes

Can't log in

Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account

Newbie

Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account

timmieschaap

Composer

282 Views

1 replies

1 likes

Login
  • 282 Views
  • 1 replies
  • 1 likes

Sign out and don't know my e-mail

Hello, I have a premium account substcribed as robertakbondan and I got my phone stolen. Now I cant sign back in again cause I don't remember my password and also don't know under which e-mail I subscribed the account. Can you help me on that? Thanks...

Newbie

Hello,   I have a premium account substcribed as robertakbondan and I got my phone stolen. Now I cant sign back in again cause I don't remember my password and also don't know under which e-ma...

ItsJamesJ

Community Legend

388 Views

2 replies

0 likes

Account
  • 388 Views
  • 2 replies
  • 0 likes

Need a password!

I can log in while using the "log in with facebook" method but I cannot log in with my facebook credentials even though I should be able to. I also cannot change or reset the password for my spotify account since I made it by using facebook. This is ...

Casual Listener

I can log in while using the "log in with facebook" method but I cannot log in with my facebook credentials even though I should be able to. I also cannot change or reset the password for my spotify ...

MichaelW

Community Legend

427 Views

5 replies

0 likes

Login
  • 427 Views
  • 5 replies
  • 0 likes

I'm subscribed to premium and it's not working!

I got charged for the month and my account says free. I've deleted my apps and reinstalled them and it still isn't working. I'm getting ripped off!! Help?

Casual Listener

I got charged for the month and my account says free. I've deleted my apps and reinstalled them and it still isn't working. I'm getting ripped off!! Help?

user-removed

Not applicable

300 Views

3 replies

0 likes

Subscription
  • 300 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium for students

Ok so I have Spotify premium right now but I just got accepted into college and would like to take advantage of the student discount for premium Spotify. How can I do this without creating another account? I've got a lot of downloaded music I really ...

Casual Listener

Ok so I have Spotify premium right now but I just got accepted into college and would like to take advantage of the student discount for premium Spotify. How can I do this without creating another ac...

user-removed

Not applicable

832 Views

3 replies

0 likes

Account
Premium
Subscription
  • 832 Views
  • 3 replies
  • 0 likes

Student Discount

Hi there! So I just realized that my student discount expired because that's what it does after a year... I would like to renew it but Spotify has already charged the regular $9.99 for this month. So if I renew the Student discount right now will I b...

Newbie

Hi there! So I just realized that my student discount expired because that's what it does after a year... I would like to renew it but Spotify has already charged the regular $9.99 for this month. So...

user-removed

Not applicable

280 Views

1 replies

0 likes

Account
Premium
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Changing credit card Info without losing discount

I got Spotify premium when they were having the $0.99 per month for three months deal, but I have since got a new credit card. How do I change my credit card information on Spotify without loosing that deal?

Newbie

I got Spotify premium when they were having the $0.99 per month for three months deal, but I have since got a new credit card. How do I change my credit card information on Spotify without loosing th...

user-removed

Not applicable

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Can't suscribe Spotify Family in Argentina (It should be possible)

Hi, Spotify Argentina had recently made some changes in it's base price, from 36 argentinian pesos to 69. As I was an old Spotify user I was assured that I was going to be charged the original price for another six months. However I decided to got Sp...

Newbie

Hi, Spotify Argentina had recently made some changes in it's base price, from 36 argentinian pesos to 69. As I was an old Spotify user I was assured that I was going to be charged the original price ...

Sergio541

Newbie

645 Views

1 replies

0 likes

Account
Premium
Subscription
  • 645 Views
  • 1 replies
  • 0 likes

No puedo pagar premium en itunes/ I can't pay my premium account in iTunes

Hola!Mi problema es que antes podía pagar Spotify Premium con mi credito de la tarjeta iTunes, pero ya no puedo hacerlo de nuevo. ¿Saben si esta opción ya no existe? ¿O qué puedo hacer? Gracias!--------------------------------------------------------...

Newbie

Hola! Mi problema es que antes podía pagar Spotify Premium con mi credito de la tarjeta iTunes, pero ya no puedo hacerlo de nuevo. ¿Saben si esta opción ya no existe? ¿O qué puedo hacer? Gracias! -...

osornios

Spotify Star

213 Views

1 replies

0 likes

Account
Premium
  • 213 Views
  • 1 replies
  • 0 likes

Logging in issues spotify

Hi all, I have an issue with my Spotify premium account which I can't solve. I disconnected my account from facebook a year ago. Somehow, today, I am no longer able to connect via my username and password but I need to connect with Facebook. Next to ...

Casual Listener

Hi all,   I have an issue with my Spotify premium account which I can't solve. I disconnected my account from facebook a year ago. Somehow, today, I am no longer able to connect via my usernam...

osornios

Spotify Star

404 Views

4 replies

0 likes

Account
Login
Premium
  • 404 Views
  • 4 replies
  • 0 likes

Pague premium familia y no puedo activar la cuenta

acabo de Pagar mi Cuenta y no me Aparece para invitarla NI TAMPOCO mi Spotify Premium

Newbie

acabo de Pagar mi Cuenta y no me Aparece para invitarla NI TAMPOCO mi Spotify Premium

osornios

Spotify Star

332 Views

1 replies

0 likes

Account
Free
Other
  • 332 Views
  • 1 replies
  • 0 likes

Paid for premium and can't log into account

I paid for family plan and now I can't log into my account I have done the delete the app and re install already.

Newbie

I paid for family plan and now I can't log into my account I have done the delete the app and re install already.

osornios

Spotify Star

210 Views

1 replies

0 likes

Account
  • 210 Views
  • 1 replies
  • 0 likes

Not getting premium ???

I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could combine both accounts. However this did not work so ...

Newbie

I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could c...

osornios

Spotify Star

240 Views

1 replies

0 likes

Premium
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problems

Hello,We currently pay subscriptions via Paypal but I want to change this to be paid by credit card. We have 8 accounts in total and when I try to change the payment method an error appears everytime. I have contacted our credit card issuing bank and...

Regular

Hello, We currently pay subscriptions via Paypal but I want to change this to be paid by credit card.  We have 8 accounts in total and when I try to change the payment method an error appears e...

jast55a

Newbie

683 Views

5 replies

0 likes

Account
Premium
Subscription
  • 683 Views
  • 5 replies
  • 0 likes