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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9947 Views
  • 3 replies
  • 9 likes
  • Security
  • 9947 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 494529 Views
  • 982 replies
  • 112 likes
  • Account
  • 494529 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214077 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214077 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122742 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122742 Views
  • 72 replies
  • 12 likes

Discounts for Students or signing for longer periods (eg. 1 year).

My spotify will not let me get the student discount even though I go to community colleges. It is saying it is already in use. What do I do?

  • Newbie
  • My spotify will not let me get the student discount even though I go to community colleges. It is saying it is already in use. What do I do?
  • Alejandar
  • Spotify
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Wont let me change Country

My account is a US based account but I am home in Hong Kong for the summer break. My account still says my country is US but when I go to change it, it says Hong Kong and is greyed out. I'm annoyed that songs I could listen to before in the US aren't...

  • Casual Listener
  • My account is a US based account but I am home in Hong Kong for the summer break. My account still says my country is US but when I go to change it, it says Hong Kong and is greyed out.   ...
  • Astame
  • Community Legend
  • 354 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 354 Views
  • 2 replies
  • 0 likes

How to completely clear all songs from being available offline?

Hi, I'm trying to figure out how to clear all songs from being available offline. I want to start over with making songs available offline. I've set my Discovery Playlist to being available offline, and I think each week the songs go out into the wor...

  • Casual Listener
  • Hi, I'm trying to figure out how to clear all songs from being available offline. I want to start over with making songs available offline. I've set my Discovery Playlist to being available offline, ...
  • tomasrex
  • Roadie
  • 269 Views
  • 3 replies
  • 0 likes
  • Account
  • 269 Views
  • 3 replies
  • 0 likes

Solved!! Issues Changing Email on Account

I am attempting to change my email on my Spotify Account. When trying, I get this error: So, at some point I must have used that email. I should close the account (currently on premium on this one and I am assuming the other is free). When attempting...

2016-07-11 11_39_40-Edit profile - Spotify.png 2016-07-11 11_37_59-Reset your password - Spotify.png 2016-07-11 11_38_08-Login - Spotify.png
  • Newbie
  • I am attempting to change my email on my Spotify Account. When trying, I get this error:   So, at some point I must have used that email. I should close the account (currently on premium o...
  • EthanS1
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Spotify family proxy and abroad

Hi! I was thinking of taking a spotfiy family plan with my girlfriend. We live in the same place. I have a few questions related to that. I am using spotify at work, but in order to use it I need to use my company proxy that shows me using spotify fr...

  • Newbie
  • Hi!   I was thinking of taking a spotfiy family plan with my girlfriend. We live in the same place. I have a few questions related to that.   I am using spotify at work, but in order to...
  • tomasrex
  • Roadie
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium
  • 535 Views
  • 1 replies
  • 0 likes

Solved!! Withdrawals, when?

Hey, I recently subscribed to a three months for 9,00NOK and wondered when the money is withdrawn every month usually? Good to know in case I ever want to end my subscription..

  • Casual Listener
  • Hey, I recently subscribed to a three months for 9,00NOK and wondered when the money is withdrawn every month usually? Good to know in case I ever want to end my subscription..
  • haejinkim
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 375 Views
  • 2 replies
  • 0 likes

Moving countries

I am moving countries from the UK to USA and currently have a spotify account. Will this account still work in the U.S. Even though i will be living there for over 3 years?

  • Newbie
  • I am moving countries from the UK to USA and currently have a spotify account. Will this account still work in the U.S. Even though i will be living there for over 3 years? 
  • tomasrex
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Messages NOT Sending

Hello, I am having issues with my Messaging system. I have been receiving songs that my friends have been sending, but I have just recently been told that no one gets anything I am sending. What could the issue be here? Most songs I send are sent fro...

  • Regular
  • Hello,   I am having issues with my Messaging system.   I have been receiving songs that my friends have been sending, but I have just recently been told that no one gets anything I am ...
  • bobbiecole
  • Regular
  • 416 Views
  • 2 replies
  • 0 likes
  • Account
  • 416 Views
  • 2 replies
  • 0 likes

Solved!! Switch from Individual to Family

Currently I PAY (via my credit card) for my two children's Premium Accounts, that is their individual accounts are connected to my credit card. I now changed to FAMILY and want to have us all three on the same family account. But I cannot find a way ...

  • Casual Listener
  • Currently I PAY (via my credit card) for my two children's Premium Accounts, that is their individual accounts are connected to my credit card. I now changed to FAMILY and want to have us all three o...
  • annika_60
  • Casual Listener
  • 18429 Views
  • 4 replies
  • 0 likes
  • Account
  • 18429 Views
  • 4 replies
  • 0 likes

Can't Add Family Members to Pemium for Family

Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says:"Cannot join Premium for Family""Sorry! You're already a member of this family plan." But on the main account page it still says "invite ...

  • Visitor
  • Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says: "Cannot join Premium for Family" "Sorry! You're already a member of this family pla...
  • 4thyes
  • Newbie
  • 313 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 313 Views
  • 2 replies
  • 0 likes

Payment Failure

I keep getting this messageOops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I'm using a PayMaya Visa prepaid card that acts like a credit card. I think it's...

  • Casual Listener
  • I keep getting this message Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I'm using a PayMaya Visa ...
  • Astame
  • Community Legend
  • 1899 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1899 Views
  • 4 replies
  • 0 likes

PREMIUM TO FAMILY - HELP

Can you help me?The situacion happens after I got the Spotily Family and send the invitations to my Family...I am Brazilian but I am leaving and working in Chile .. But my Son, and Wife still leaving in Brazil I means, after i send they an invatation...

  • Newbie
  • Can you help me? The situacion happens after I got the Spotily Family and send the invitations to my Family... I am Brazilian but I am leaving and working in Chile .. But my Son, and Wife still lea...
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • Premium
  • 282 Views
  • 3 replies
  • 0 likes

Desktop version won't log in - 'account not confirmed'

Hi, Today I just installed Spotify on a new computer. Trying to log in it says my account is not confirmed and I will recieve an email shortly. I've been using spotify for about 4 months. I uninstalled it from my last computer and logged out of all d...

  • Casual Listener
  • Hi,  Today I just installed Spotify on a new computer. Trying to log in it says my account is not confirmed and I will recieve an email shortly. I've been using spotify for about 4 months. I un...
  • Astame
  • Community Legend
  • 206 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 206 Views
  • 3 replies
  • 0 likes

How to delete Spotify account when I can't access it?

Uh kind of wysiwyg. Tried to make an account for Spotify, told my email address was already in use. I was like 'oh, I must have made one and not remembered.' Asked to reset my password and Spotify tells me it's linked to my Facebook, so would have to...

  • Casual Listener
  • Uh kind of wysiwyg. Tried to make an account for Spotify, told my email address was already in use. I was like 'oh, I must have made one and not remembered.' Asked to reset my password and Spotify te...
  • Astame
  • Community Legend
  • 2314 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 2314 Views
  • 3 replies
  • 0 likes

3 offline device limit - A misleading trick!

I recently hit the 3 offline devices limit which I wasn't told before (even in the subscription). I think this is quite misleading as this having mentioned in the Premium sign up page or T&C at all!

  • Music Fan
  • I recently hit the 3 offline devices limit which I wasn't told before (even in the subscription). I think this is quite misleading as this having mentioned in the Premium sign up page or T&C ...
  • LordRollin
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 378 Views
  • 3 replies
  • 0 likes

3 months for 1 but only got 1 month

I bought the premium 3 months for the price of 1 but have only received 1 month! I had previously only been using spotify free and bought it while the ad was still on spotify, indicating the offer was still available. I am very disappointed with this...

  • Casual Listener
  • I bought the premium 3 months for the price of 1 but have only received 1 month! I had previously only been using spotify free and bought it while the ad was still on spotify, indicating the offer wa...
  • Chloebutler
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • Premium
  • 397 Views
  • 2 replies
  • 0 likes

How can Give my account to friend to use it too?

I've got Share Every Thing +Plan fro ROGERS, and I'm able to use up to three accounts.. How can I let my friends use it? Am I need to give them my account and password to use it?

  • Casual Listener
  • I've got Share Every Thing +Plan fro ROGERS, and I'm able to use up to three accounts.. How can I let my friends use it? Am I need to give them my account and password to use it?
  • Mjeed90
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 491 Views
  • 2 replies
  • 0 likes

Solved!! Change in payment cycle on subscription change

Yesterday I upgraded my subscription from Unlimited to Premium for Family.I have been charged on the 29th for a long time now. Since the upgrade, the website says my next payment is due on the 16th. Why and how did my payment cycle change?

  • Newbie
  • Yesterday I upgraded my subscription from Unlimited to Premium for Family. I have been charged on the 29th for a long time now. Since the upgrade, the website says my next payment is due on t...
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Pass playlists from one account to another

I just created new account and i want to pass my old playlists and data to the new one , i followed the steps in the support area and they told me to contact them , but they hadnt answer me yet so i need help

  • Casual Listener
  • I just created  new account and i want to pass my old playlists and data to the new one , i followed the steps in the support area and they told me to contact them , but they hadnt answer me yet...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Changing Email

I created my spotify account with facebook so its using my old email and im not using it anymore. I already change my primary email in facebook to my current email but its not changed yet on my spotify account. So if theres any solution pls help me b...

  • Newbie
  • I created my spotify account with facebook so its using my old email and im not using it anymore. I already change my primary email in facebook to my current email but its not changed yet on my spoti...
  • dinomight
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 179 Views
  • 1 replies
  • 0 likes