Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1628 Views
  • 0 replies
  • 7 likes
  • Security
  • 1628 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446131 Views
  • 970 replies
  • 108 likes
  • Account
  • 446131 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199139 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199139 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108380 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108380 Views
  • 72 replies
  • 11 likes

Problema ao atualizar o cartão de crédito

Boa tarde!Estou tentando autalizar meu cartão de crédito mas a página está dando erro. Enquanto isso fico sem renovar a minha assinatura.Tks.

  • Newbie
  • Boa tarde! Estou tentando autalizar meu cartão de crédito mas a página está dando erro. Enquanto isso fico sem renovar a minha assinatura. Tks.
  • arlc89
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Quiero borrar mi cuenta de spotify

Quiero borrar mi cuenta de spotify como lo hago?

  • Visitor
  • Quiero borrar mi cuenta de spotify como lo hago?
  • Demi_Tutoriales
  • Newbie
  • 372 Views
  • 2 replies
  • 0 likes
  • Account
  • 372 Views
  • 2 replies
  • 0 likes

Problema na sincronia com a conta do FACEBOOK

Tenho DUAS contas no SPOTIFYUma FREE, que não sincroniza com a conta do FacebookOutra PREMIUM, vinculada ao Facebook, mas não aparece EMAIL cadastrado no Perfil da Conta. Dados do perfil incompletos e errados. Sem acesso aos amigos do FACEbook.Imposs...

  • Visitor
  • Tenho DUAS contas no SPOTIFY Uma FREE, que não sincroniza com a conta do Facebook Outra PREMIUM, vinculada ao Facebook, mas não aparece EMAIL cadastrado no Perfil da Conta. Dados do perfil incomple...
  • 212 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 212 Views
  • 0 replies
  • 0 likes

I need help or im leaving

I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if this dont work then i will not pay out for it anymore

  • Casual Listener
  • I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if th...
  • Musiclover155
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Premium
  • 208 Views
  • 2 replies
  • 0 likes

Wish box for missing records

Prezados, Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem:"Não foi possível adicionar você ao Premium for Family porque sua conta precisa estar baseada no mesmo país que o titular do plano Prem...

  • Newbie
  • Prezados,   Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem: "Não foi possível adicionar você ao Premium for Family porque sua conta...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
  • 143 Views
  • 0 replies
  • 0 likes

Why was I charged for premium when I canceled before my free trial was up.

Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

  • Newbie
  • Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn...
  • DasPeter
  • Community Legend
  • 301 Views
  • 3 replies
  • 2 likes
  • 301 Views
  • 3 replies
  • 2 likes

Hacked spotify account

I still have access to the account through facebook. Hello, i have only got spotify on my phone and recently i bought premium and now my account is being used by some German dude and he keeps swapping my songs.. it sounds funny yes but it is **bleep*...

  • Casual Listener
  • I still have access to the account through facebook.   Hello, i have only got spotify on my phone and recently i bought premium and now my account is being used by some German dude and he keep...
  • wiken91
  • Casual Listener
  • 280 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
  • 280 Views
  • 1 replies
  • 2 likes

account cannot login on my mac

There is no issue for my user name and password because I can login my spotify account via my mobile and spotify website. However, I "cannot" login spotify on my mac. Message shows it is wrong user name or password..... Please help!!! Thanks.

  • Casual Listener
  • There is no issue for my user name and password because I can login my spotify account via my mobile and spotify website. However, I "cannot" login spotify on my mac. Message shows it is wrong user n...
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 240 Views
  • 3 replies
  • 0 likes

oferta 3 meses por 9,99€

Hola, Me hice premium al pulsar sobre un banner que ofertaba 3 meses de verano por solo 9,99€, y cual es mi sorpresa que veo que me van a cobrar 9,99€ al mes... vamos que de oferta nada. Ruego me aclaren este tema, de lo contrario cancelaré mi suscri...

  • Newbie
  • Hola,   Me hice premium al pulsar sobre un banner que ofertaba 3 meses de verano por solo 9,99€, y cual es mi sorpresa que veo que me van a cobrar 9,99€ al mes... vamos que de oferta nada. &n...
  • ipadverano1
  • Casual Listener
  • 1198 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1198 Views
  • 2 replies
  • 0 likes

Solved!! Spotify tour dates widget

HI there community does anyone know how spotify track the tour date feature linked with songkick account ?

  • Newbie
  • HI there community   does anyone know how spotify track the tour date feature linked with songkick account ?
  • paulera888
  • Casual Listener
  • 451 Views
  • 1 replies
  • 0 likes
  • Premium
  • 451 Views
  • 1 replies
  • 0 likes

Cancelamento de conta

Bom dia, Tenho uma amiga que precisa cancelar a conta, ou que voce auxiliem para que ela tenha acesso a esta conta. Esta conta foi criada pelo filho dela, o mesmo não se recorda qual e-mail utilizou para a criação. Os debitos estão acontecendo normal...

  • Newbie
  • Bom dia, Tenho uma amiga que precisa cancelar a conta, ou que voce auxiliem para que ela tenha acesso a esta conta. Esta conta foi criada pelo filho dela, o mesmo não se recorda qual e-mail utilizou ...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Trying to change my payment date

Have cancelled my subscription and joined again on the date I want the payment to go out on but the paymnt date hasn't changed. How do I do it?

  • Newbie
  • Have cancelled my subscription and joined again on the date I want the payment to go out on but the paymnt date hasn't changed. How do I do it?    
  • anjieeeeeeeeee
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

I can't log in my spotify account

Hello, I can't login in my spotify account then facebook deleted my account. (i created new one facebook account with this email) Then I want to log in ,but they say: It looks like you are using your Facebook (...so i need to log in with facebook) Th...

  • Casual Listener
  • Hello, I can't login in my spotify account then facebook deleted my account. (i created new one facebook account with this email) Then I want to log in ,but they say: It looks like you are using your...
  • Natalija17
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 239 Views
  • 2 replies
  • 0 likes

EMAIL NO LONGER VALID AND CANT REQUEST FOR A PASSWORD CHANGE DUE TO THAT PROBLEM

My account name was made using my office email but I no longer work there and only realized that now when i tried to reset my password because i forgot it. I was wondering why i wasn't getting an email so I checked my account and realized it was the ...

  • Casual Listener
  • My account name was made using my office email but I no longer work there and only realized that now when i tried to reset my password because i forgot it. I was wondering why i wasn't getting an ema...
  • skeadles
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Account
  • 429 Views
  • 2 replies
  • 0 likes

Solved!! Think my account has been hacked

Hi,I think my account may have been hacked. I can access my Spotify Premium account, but I frequently get kicked off advising "another device is currently using this account". Moreover, I have songs showing as "recently played" that I would never lis...

  • Casual Listener
  • Hi, I think my account may have been hacked. I can access my Spotify Premium account, but I frequently get kicked off advising "another device is currently using this account". Moreover, I have song...
  • marycdunford
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • Security
  • 486 Views
  • 2 replies
  • 0 likes

daniel117

I pay my premium membership yesterday in the morning with dineromail and i still being in the spotify free what's going on?

  • Newbie
  • I pay my premium membership yesterday in the morning with dineromail and i still being in the spotify free what's going on?  
  • tomasrex
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Someone is using my spotify even though I have signed out of all devices and changed my password

Hey, My spotify account keeps getting paused with a message saying 'Spotify has been paused because your account is being used somewhere else'. No one else uses my account and I have logged out of all devices and changed my password on facebook for l...

  • Visitor
  • Hey,    My spotify account keeps getting paused with a message saying 'Spotify has been paused because your account is being used somewhere else'.    No one else uses my accou...
  • user-removed
  • Not applicable
  • 232 Views
  • 1 replies
  • 0 likes
  • Security
  • 232 Views
  • 1 replies
  • 0 likes

Trying to pay, Spotify wont let me.

Hey guys - Im trying to sign up for the premium family plan and Spotify doesnt allow me to pay.I live in Chile but have a Mexican credit card, so when I try to pay it asks me to change my country settings in my profile. I try to do it but it doesn't ...

  • Casual Listener
  • Hey guys -   Im trying to sign up for the premium family plan and Spotify doesnt allow me to pay. I live in Chile but have a Mexican credit card, so when I try to pay it asks me to change my ...
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 247 Views
  • 3 replies
  • 0 likes

Solved!! I cant sign in to Spotify app

I just got a new Samsung 7 phone today and already LOVE it! Went from an iPhone 5 which I'd grown to hate.One of the first things I did was to add the Spotify app on my Samsung.But it won't let me sign in to the app. I've tried resetting my password ...

  • Casual Listener
  • I just got a new Samsung 7 phone today and already LOVE it! Went from an iPhone 5 which I'd grown to hate. One of the first things I did was to add the Spotify app on my Samsung. But it won't let m...
  • kelvinmoey
  • Regular
  • 296 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 296 Views
  • 3 replies
  • 0 likes

Moving from iTunes subscription but keeping account

So, me and my husband want to set up the family account. I set it up and invited him but it looks like he can't because his subscription is through iTunes. Is he able to cancel his iTunes subscription without losing his account? He doesn't want to lo...

  • Casual Listener
  • So, me and my husband want to set up the family account. I set it up and invited him but it looks like he can't because his subscription is through iTunes. Is he able to cancel his iTunes subscriptio...
  • mapuya19
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 3 replies
  • 0 likes