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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420094 Views
  • 965 replies
  • 108 likes
  • Account
  • 420094 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185813 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185813 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103243 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103243 Views
  • 69 replies
  • 10 likes

Superuser Contribution [All Platforms][Other] Play a song once

Hey maybe I've missed how tk do this. But when I go to bed I occasionally want to listen to a song but I can't sleep with music going so I'll listen to a song or two then have to get up to turn it off. It would be nice if I could add a few songs to t...

  • Visitor
  • Hey maybe I've missed how tk do this. But when I go to bed I occasionally want to listen to a song but I can't sleep with music going so I'll listen to a song or two then have to get up to turn it of...
  • Eni
  • Moderator
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! E mail confirmation

PlanPremiumCountryNorwayDeviceIPhone X proOperating SystemiOS 14.4 My Question or IssueWhen I open the spotify app on my mobile, I get a notification to verify my email. Looking away from that I already have done that before, I thought yeah whatever ...

  • Newbie
  • Plan Premium Country Norway Device IPhone X pro Operating System iOS 14.4   My Question or Issue When I open the spotify app on my mobile, I get a notification to verify my email. Look...
  • Billy-J
  • Spotify Star
  • 877 Views
  • 1 replies
  • 1 likes
  • Login
    Security
  • 877 Views
  • 1 replies
  • 1 likes

Suspicious activity

Hello, today I received an e-mail from the support saying there was a suspicious activity. I've read that most of you got the same e-mail. Is there something I need to worry about? I've removed all the apps that my Spotify was connected to. But I don...

  • Newbie
  • Hello,  today I received an e-mail from the support saying there was a suspicious activity. I've read that most of you got the same e-mail. Is there something I need to worry about? I've remove...
  • Billy-J
  • Spotify Star
  • 681 Views
  • 1 replies
  • 0 likes
  • Account
  • 681 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help Me Please

Hello, I Been With Spotify For a While Now. I am A Spotify Artist. And Been Trying to Become a Rockstar Wich Boom A Few Mouths ago I did It I Got The quiz and Got the Golden Chance (ANY MOD WHO NEEDS PROOF Message ME) As me trying to be Helpful i Lik...

  • Composer
  • Hello, I Been With Spotify For a While Now. I am A Spotify Artist. And Been Trying to Become a Rockstar Wich Boom A Few Mouths ago I did It 🙂 I Got The quiz and Got the Golden Chance (ANY ...
  • Elena
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • Account
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect Alexa

PlanPremiumCountry DE DeviceAlexa My Question or IssueI have connected "Alexa" with my accout to hear playlists at a friends home/device.Now I am not living any more in that house where THAT Alexa lives.removed the Device in my accountchanged PW of m...

  • Regular
  • Plan Premium Country DE   Device Alexa     My Question or Issue I have connected "Alexa" with my accout to hear playlists at a friends home/device. Now I am not living any mo...
  • Elena
  • Moderator
  • 1029 Views
  • 1 replies
  • 0 likes
  • Account
  • 1029 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me llega la el correo para verificar la cuenta

I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine

  • Newbie
  • I have the duo plan and I cannot enter the account because it asks me for email confirmation, but the confirmation email does not arrive and all the information is fine  
  • Mihail
  • Spotify Legend
  • 5511 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 5511 Views
  • 2 replies
  • 0 likes

Disable repeat

Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated. I really do not like this, I never want to play a song or playlist on repeat. I know how to disable this on a one-off basis. I shou...

  • Visitor
  • Inevitibly, I end up playing entire playlists and radio stations several times before I notice they're being repeated.   I really do not like this, I never want to play a song or playlist on r...
  • OneByBoo
  • Roadie
  • 412 Views
  • 1 replies
  • 2 likes
  • 412 Views
  • 1 replies
  • 2 likes

Solved!! Idea: a helpful support system and a desktop player that actually works

The support system is so obtuse that this is the only way I can ask this questionI have searched and there are no solutionsThe desktop app will not play any podcasts.I have reinstalled and restarted, mobile app works fine but desktop will play neithe...

  • Newbie
  • The support system is so obtuse that this is the only way I can ask this question I have searched and there are no solutions The desktop app will not play any podcasts. I have reinstalled an...
  • osornios
  • Spotify Star
  • 855 Views
  • 1 replies
  • 1 likes
  • 855 Views
  • 1 replies
  • 1 likes

[All Platforms][Your Library] Allow some sort of mass edit of listening history/favorites on PC

My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artists/albums is now full of hundreds of things from the...

  • Newbie
  • My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artist...
  • osornios
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Kicks me from listening together

PlanPremiumCountryTurkeyDevice(It's working on PC only)Operating SystemWindows 10 My Question or IssueWhen I joined to my friend to listen together on Discord, after 10-20 seconds Discord stops the music and kicks me. I re-installed but it didn't wor...

  • Visitor
  • Plan Premium Country Turkey Device (It's working on PC only) Operating System Windows 10   My Question or Issue When I joined to my friend to listen together on Discord, after 10-20 se...
  • Ver
  • Spotify Legend
  • 3500 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3500 Views
  • 1 replies
  • 0 likes

Changing Spotify email

Hi everyone, I need some help with changing my Spotify Email. It's under my Facebook account but then I changed my Facebook email months ago, but for some reason it never changed the email on my Spotify account. And I cant make any changes to my Spot...

  • Casual Listener
  • Hi everyone, I need some help with changing my Spotify Email. It's under my Facebook account but then I changed my Facebook email months ago, but for some reason it never changed the email on my Spot...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 537 Views
  • 1 replies
  • 1 likes

Someone else using my account

Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all.I tried to change my password and logout. I tried to log out and change password totally like 7 times. I...

  • Visitor
  • Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all. I tried to change my password and logout. I tried t...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 349 Views
  • 1 replies
  • 0 likes

Historias de Instagram que tienen música

Se puede seguir escuchando Spotify cuando miro las historias de Instagram que tienen música o no existe esa opción?

  • Visitor
  • Se puede seguir escuchando Spotify cuando miro las historias de Instagram que tienen música o no existe esa opción?
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Cannot login

PlanPremiumCountrySwedenDeviceMobile + PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am logged in to some devices. Login on new devices almost impossible. After I sent login link to new mobile device, it worked. The ...

  • Regular
  • Plan Premium Country Sweden Device Mobile + PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am logged in to some devices. Login on new devices...
  • Billy-J
  • Spotify Star
  • 815 Views
  • 4 replies
  • 0 likes
  • Login
  • 815 Views
  • 4 replies
  • 0 likes

Hacking – Potential Vulnerability in Spotify Login Page

So for the past 3 months, my Spotify account has been hacked multiple times. When a hack occurs, I go through all the steps that Spotify suggests like: reset password, sign out of all devices, disconnect third-party apps, etc. This seems to only keep...

  • Newbie
  • So for the past 3 months, my Spotify account has been hacked multiple times. When a hack occurs, I go through all the steps that Spotify suggests like: reset password, sign out of all devices, discon...
  • ericellb
  • Newbie
  • 2348 Views
  • 3 replies
  • 0 likes
  • 2348 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discord doesnt work with Spotify

Discord and Spotify connected, but discord doesnt show music i am listening to, doesnt show that i am listening at all. Cant invite people to listen with me as well. Sometimes discord shows i am listening to a song i already switched from.

  • Newbie
  • Discord and Spotify connected, but discord doesnt show music i am listening to, doesnt show that i am listening at all. Cant invite people to listen with me as well. Sometimes discord shows i am list...
  • Alfos
  • Newbie
  • 10387 Views
  • 2 replies
  • 0 likes
  • 10387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random songs showing up in my Recently Played list

PlanPremiumCountryUSDeviceiPhone My Question or IssueWhenever I check my recently played list, there are usually new additions to the list while I have my Spotify closed. Usually they're from artists I've never heard of or they have super cheap album...

  • Casual Listener
  • Plan Premium Country US Device iPhone   My Question or Issue Whenever I check my recently played list, there are usually new additions to the list while I have my Spotify closed.  U...
  • Novy
  • Moderator
  • 50555 Views
  • 45 replies
  • 26 likes
  • Account
  • 50555 Views
  • 45 replies
  • 26 likes

Spotify just deleted over 40k of my followers

I woke up this morning to check my Spotify and find that over 40k followers had suddenly disappeared. I'll attach a screenshot so you can see what I mean, for some reason the link to my artist page is still showing 40k followers, but the follower cou...

  • Music Fan
  • I woke up this morning to check my Spotify and find that over 40k followers had suddenly disappeared.  I'll attach a screenshot so you can see what I mean, for some reason the link to my artist ...
  • nvncblxor
  • Newbie
  • 7272 Views
  • 23 replies
  • 0 likes
  • Account
    Other
  • 7272 Views
  • 23 replies
  • 0 likes

Superuser Contribution how can I delate my old Spotify premium account if I no longer know the password or email address as

So I've have had the same Spotify premium account for years (berkleywreddick). I recently logged out of the account for the first time in a while. Unfortunately, I forgot my password and was unable to get the reset password email because the email I ...

  • Casual Listener
  • So I've have had the same Spotify premium account for years (berkleywreddick). I recently logged out of the account for the first time in a while. Unfortunately, I forgot my password and was unable t...
  • Novy
  • Moderator
  • 665 Views
  • 3 replies
  • 0 likes
  • Account
  • 665 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify's horrible security and foreign logins

Today I noticed two foreign logins, and before you give me the standard reply yes I've done my due diligence with singing devices out and changing my password.This issue has been known to happen on Spotify for a long time along with other gray and sl...

  • Casual Listener
  • Today I noticed two foreign logins, and before you give me the standard reply yes I've done my due diligence with singing devices out and changing my password. This issue has been known to happen on...
  • MeMyselfAndIren
  • Casual Listener
  • 897 Views
  • 5 replies
  • 1 likes
  • Account
  • 897 Views
  • 5 replies
  • 1 likes