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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84795 Views

9 replies

2 likes

Account
Login
  • 84795 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661824 Views

13 replies

4 likes

Account
  • 661824 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743861 Views

18 replies

29 likes

  • 743861 Views
  • 18 replies
  • 29 likes

Spotify Family

I have buy me Spotify Premium for 3 months for 0,99€. Can i make this Account to a Family Account ?

Newbie

I have buy me Spotify Premium for 3 months for 0,99€. Can i make this Account to a Family Account ?

osornios

Spotify Star

281 Views

2 replies

0 likes

Premium
  • 281 Views
  • 2 replies
  • 0 likes

where is available offline i only see download

i dowloaded my music in songs and then it doesnt show offline and i just payed for that why isnt it showing do i need to put all my sings in a playlist

Newbie

i dowloaded my music in songs and then it doesnt show offline and i just payed for that why isnt it showing do i need to put all my sings in a playlist

osornios

Spotify Star

189 Views

1 replies

0 likes

Other
  • 189 Views
  • 1 replies
  • 0 likes

Payment issues

I bought the 3 months discount for 1 months price and now it says on my account details that it will charge me the same amount, next month.

Newbie

I bought the 3 months discount for 1 months price and now it says on my account details that it will charge me the same amount, next month.

osornios

Spotify Star

268 Views

1 replies

0 likes

Subscription
  • 268 Views
  • 1 replies
  • 0 likes

3 months premium at £9.99 end date

Hi, I was confused about when the end date is for the Spotify Premium for £9.99 for 3 months. On the Spotify website it says that the offer is available up until the 30th June. I, however, just got an advert saying that this week is the last to sign ...

Newbie

Hi,  I was confused about when the end date is for the Spotify Premium for £9.99 for 3 months. On the Spotify website it says that the offer is available up until the 30th June. I, however, jus...

osornios

Spotify Star

624 Views

1 replies

0 likes

Premium
  • 624 Views
  • 1 replies
  • 0 likes

Premium Code for Family?

Hello,i have a Code for Premium 12 Month.Can i use this Code for Spotify Family too? Or will i get only 12 Month for myself?I know that it would be only 10 Month when i use it with Family.But is it possible?Thanks

Casual Listener

Hello, i have a Code for Premium 12 Month. Can i use this Code for Spotify Family too? Or will i get only 12 Month for myself? I know that it would be only 10 Month when i use it with Family. But...

osornios

Spotify Star

321 Views

1 replies

1 likes

Account
Premium
  • 321 Views
  • 1 replies
  • 1 likes

Cancelled student discount before the year was up

I subscribed to spotify on Febuary 4th 2016, under the impression (from Unidays and Spotify) that the discount would be applied for a year. However, this month I've been charged the standard rate for Spotify rather than at the student discount. Any w...

Casual Listener

I subscribed to spotify on Febuary 4th 2016, under the impression (from Unidays and Spotify) that the discount would be applied for a year. However, this month I've been charged the standard rate for...

Maxim

Spotify Star

217 Views

1 replies

0 likes

Account
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Am being charged twice

Hi, I have just realised that Iam being charged twice for Premium (on the 6th and 24th of each month). Foolish, I know but this appears to have been going on fot at least a year. I pay through my PayPal account and PayPal confirms the payments have b...

Regular

Hi, I have just realised that Iam being charged twice for Premium (on the 6th and 24th of each month). Foolish, I know but this appears to have been going on fot at least a year. I pay through my Pay...

Hurlamania

Roadie

673 Views

7 replies

0 likes

Premium
Subscription
  • 673 Views
  • 7 replies
  • 0 likes

Account hijacked

Over the past couple months my account (I think my facebook) was hijacked and my Spotify was used extensively by unknowns. That being said, my recommended and recently listened have officially ruined my listening experience because of this. Is there ...

Visitor

Over the past couple months my account (I think my facebook) was hijacked and my Spotify was used extensively by unknowns. That being said, my recommended and recently listened have officially ruined...

osornios

Spotify Star

388 Views

3 replies

0 likes

Account
Security
  • 388 Views
  • 3 replies
  • 0 likes

He pagado premium y sigo siendo free

He pagado Spotify premium el sábado 04 de Junio y sigo con la conexión free. El cargo de 0.99€ me lo han realizado y tampoco he recibido ningún correo de activación o respuesta a mi activación. Ya es la segunda vez que escribo y no tengo respuesta. M...

Newbie

He pagado Spotify premium el sábado 04 de Junio y sigo con la conexión free. El cargo de 0.99€ me lo han realizado y tampoco he recibido ningún correo de activación o respuesta a mi activación. Ya es...

osornios

Spotify Star

324 Views

1 replies

0 likes

Premium
  • 324 Views
  • 1 replies
  • 0 likes

Payment details

I had a payment fail, because I had to cancel my card. I have a new card and am trying to change my payment details, but the page where you are suppossed to do that always gets stuck in a loading screen.

Newbie

I had a payment fail, because I had to cancel my card. I have a new card and am trying to change my payment details, but the page where you are suppossed to do that always gets stuck in a loading scr...

anjieeeeeeeeee

Roadie

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Charged me £9.99. No response from support.

HelloI was on the Spotify Premium 3 months £0.99 deal from 1st of January to 1st of April. However, I wanted to cancel the premium after the three months. Unfortunately, I couldn't cancel it on time since I have been very busy with some issues. Becau...

Newbie

Hello I was on the Spotify Premium 3 months £0.99 deal from 1st of January to 1st of April. However, I wanted to cancel the premium after the three months. Unfortunately, I couldn't cancel it on tim...

Maxim

Spotify Star

207 Views

1 replies

0 likes

Premium
  • 207 Views
  • 1 replies
  • 0 likes

COBRO A TARJETA SIN AUTORIZACION

Hicieron un cobro a mi tarjeta, quisiera cancelar dicha suscripcion ya que no la he autorizado, algun telefono o algun contacto para poder realizar el reclamo, muchas gracias.

Newbie

Hicieron un cobro a mi tarjeta, quisiera cancelar dicha suscripcion ya que no la he autorizado, algun telefono o algun contacto para poder realizar el reclamo, muchas gracias.

281 Views

0 replies

0 likes

Account
Subscription
  • 281 Views
  • 0 replies
  • 0 likes

I am on a premium subscription ($0.99 for 3 months), and i want to apply for family plan

How will the billing be done...will it finish my 3 months for $0.99 first then proceed with the payment under the spotify family?

Newbie

How will the billing be done...will it finish my 3 months for $0.99 first then proceed with the payment under the spotify family?

anjieeeeeeeeee

Roadie

267 Views

1 replies

0 likes

Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Extra charges

I've been getting charged $15 extra every month. It's so hard to get in contact with spotify. I need the resolved now.

Newbie

I've been getting charged $15 extra every month. It's so hard to get in contact with spotify. I need the resolved now.

308 Views

0 replies

0 likes

Subscription
  • 308 Views
  • 0 replies
  • 0 likes

Premium Family Password doesn´t work

Hello. I upgraded to Family Premium and sent out invitations for my fam. The password attatched to the email doesn´t work. I tried resending the invitation several times and had no success. Thank you for your help

Casual Listener

Hello.   I upgraded to Family Premium and sent out invitations for my fam. The password attatched to the email doesn´t work. I tried resending the invitation several times and had no success. ...

pablomartinezf

Casual Listener

653 Views

2 replies

0 likes

Account
Login
  • 653 Views
  • 2 replies
  • 0 likes

Unable to login

Hey,I can't login to my account on both my desktop and my iOS devices. When i try to reset the password the page times out. I recently bought 2 years worth of premium subscription on ebay that was later added to my account. I haven't had access to th...

Casual Listener

Hey, I can't login to my account on both my desktop and my iOS devices. When i try to reset the password the page times out. I recently bought 2 years worth of premium subscription on ebay th...

anjieeeeeeeeee

Roadie

263 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Unable to login

Hey, I can't login to my account on both my desktop and my iOS devices. When i try to reset the password my account times out. I recently bought 2 years worth of premium subscription on ebay that was later added to my account. I haven't had access to...

Casual Listener

Hey,   I can't login to my account on both my desktop and my iOS devices. When i try to reset the password my account times out. I recently bought 2 years worth of premium subscription on ebay...

128574751

Casual Listener

320 Views

2 replies

0 likes

Other
  • 320 Views
  • 2 replies
  • 0 likes

Ayuda, necesito cerrar mi cuenta

Hola, necesito ayuda para cerrar mi cuenta ya que tengo dos y la primera ya no la utilizo pero no puedo vincular mi cuenta actual al facebook, espero puedan ayudarme

Visitor

Hola, necesito ayuda para cerrar mi cuenta ya que tengo dos y la primera ya no la utilizo pero no puedo vincular mi cuenta actual al facebook, espero puedan ayudarme

osornios

Spotify Star

254 Views

1 replies

0 likes

Other
  • 254 Views
  • 1 replies
  • 0 likes

Summer Spotify

Hi guys. So im a regular spotify premium user, been paying for the past two years (Differen't accounts). I heard they had this summer deal starting, so i didn't buy premium until the deal started. I just purchased it again today, and it says it will ...

Newbie

Hi guys. So im a regular spotify premium user, been paying for the past two years (Differen't accounts). I heard they had this summer deal starting, so i didn't buy premium until the deal started. &...

Bittencourt

Spotify Star

232 Views

1 replies

0 likes

Account
Premium
Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Email Address Changed

Hey guys! So I recieved an email that my email address had changed to someone that I obviously do not know. I responded to their email at account-details-changed@spotify.com - telling them that I didn't change it and I don't know that email address. ...

Casual Listener

Hey guys!   So I recieved an email that my email address had changed to someone that I obviously do not know. I responded to their email at account-details-changed@spotify.com - telling t...

ellistev

Casual Listener

2937 Views

5 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 2937 Views
  • 5 replies
  • 0 likes