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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174366 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174366 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11549 Views
  • 6 replies
  • 11 likes
  • Security
  • 11549 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516849 Views
  • 986 replies
  • 113 likes
  • Account
  • 516849 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126240 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126240 Views
  • 74 replies
  • 12 likes

pago

hola buenas tardes realize el pago con dos tarjetas diferentes y pasaron los cargos y no tengo mi cuenta premium sigue siendo gratis me gustaria una solucion

  • Newbie
  • hola buenas tardes realize el pago con dos tarjetas diferentes y pasaron los cargos y no tengo mi cuenta premium sigue siendo gratis me gustaria una solucion 
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Moving Overseas

Hi there,I was wondering if anyone could tell me if Spotify wirks in China. I am moving there in August and was wondeing if it will work. I adore this app and don't know how i will live without it if it doesn't. Thanks in advance!

  • Casual Listener
  • Hi there, I was wondering if anyone could tell me if Spotify wirks in China. I am moving there in August and was wondeing if it will work. I adore this app and don't know how i will live without it ...
  • Maxim
  • Spotify Star
  • 447 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 447 Views
  • 4 replies
  • 0 likes

Follower count

Hello...for some reason on my mac destop version I don't see follower numbers any longer. I see them on my i-phone version of Spotify. Any feedback on how to get back follower numbers on my desktop version is appreciated.

  • Casual Listener
  • Hello...for some reason on my mac destop version I don't see follower numbers any longer.  I see them on my i-phone version of Spotify.  Any feedback on how to get back follower numbers on ...
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Other
  • 463 Views
  • 1 replies
  • 0 likes

Can't login with Facebook.

I connected my Facebook to another account. Then I disconnected Facebook from the other account, and now I can't login into my old account. It says "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, ...

  • Regular
  • I connected my Facebook to another account. Then I disconnected Facebook from the other account, and now I can't login into my old account. It says "You do not have a Spotify account connected to you...
  • pablosmith
  • Casual Listener
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
  • 305 Views
  • 1 replies
  • 0 likes

Paid for 3 months at .99/month trial and am not getting it but have been charged

I joined the trial 3 months for .99/month on May 20. My credit card was billed on May 23. However we are not getting the commercial free service and when I went in to check on my account it said we had no account. I have tried to find a way to contac...

  • Newbie
  • I joined the trial 3 months for .99/month on May 20. My credit card was billed on May 23. However we are not getting the commercial free service and when I went in to check on my account it said we h...
  • artilleryguard
  • Newbie
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes

How do I pay without a credit card?

Om te uograden wordt een wijze van betaling gevraagd, In nederland bestaat een automatische incasso. Ik kan niet betalen via ideal . ik heb geen creditkaart of een andere manier om te gaan betalen. Hoe moet ik dan betalen?

  • Newbie
  • Om te uograden wordt een wijze van betaling gevraagd, In nederland bestaat een automatische incasso.   Ik kan niet betalen via ideal . ik heb geen creditkaart of een andere manier om te ...
  • Sabrina1980
  • Newbie
  • 343 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 343 Views
  • 3 replies
  • 0 likes

My money

Where is my money? I have been charged twice for the price of $5.35 for a student account that I have not accessed. It's been two days. Your company should have pepper who deal with these situations and correct them immediately. The only thing it see...

  • Casual Listener
  • Where is my money? I have been charged twice for the price of $5.35 for a student account that I have not accessed. It's been two days. Your company should have pepper who deal with these situations ...
  • AmberAstarr
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 292 Views
  • 2 replies
  • 0 likes

Trouble with accounts.

So, I'm having a really bad time trying to organize my Spotify accounts (yeah, plural... just found out i had more than one).Long story short:- I use my Google email to log into my main Spotify account and i'ts all good with this one. BUT i want to c...

  • Casual Listener
  • So, I'm having a really bad time trying to organize my Spotify accounts (yeah, plural... just found out i had more than one). Long story short: - I use my Google email to log into my main Spotify...
  • julianasouza_s
  • Casual Listener
  • 382 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 382 Views
  • 4 replies
  • 0 likes

why have i been charged six times for my premium account

I have tried to update my credit card details six times now and the new details never display but yet I have been charged five times by spotify and once by vodaphone. I have mailed support had an automatic response and nothing else. This is fraud six...

  • Music Fan
  • I have tried to update my credit card details six times now and the new details never display but yet I have been charged five times by spotify and once by vodaphone. I have mailed support had an aut...
  • Kacie3278
  • Casual Listener
  • 1138 Views
  • 9 replies
  • 0 likes
  • Premium
  • 1138 Views
  • 9 replies
  • 0 likes

Premium not active

I am not able to use my premium account and have lost all of the music which I had saved. I am suspecting I might have 2 accounts but am not sure. Could you please help me resolve this?

  • Newbie
  • I am not able to use my premium account and have lost all of the music which I had saved. I am suspecting I might have 2 accounts but am not sure. Could you please help me resolve this?
  • EilerWessel
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 353 Views
  • 1 replies
  • 0 likes

Merge Facebook and regular account

Hello, I have an account through facebook and a 'normal' spotify account. I would like to merge the two, so I can see my facebook friends' playlists in my normal account. I read the troubleshooting guide below, but it does not say what to do if you h...

  • Newbie
  • Hello,   I have an account through facebook and a 'normal' spotify account. I would like to merge the two, so I can see my facebook friends' playlists in my normal account. I read the troubles...
  • Hubo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! I bought 3m subscription for 1€ and Spotify charge me full month after few days

After eight days Spotify charged me price for full month. How it is possible? According official page I must pay also next month. In general I did not get almost nothing for 1 €.I am using PayPal.Also I lost my all offline songs. It is looks like som...

  • Casual Listener
  • After eight days Spotify charged me price for full month. How it is possible? According official page I must pay also next month. In general I did not get almost nothing for 1 €. I am using PayPal. ...
  • osornios
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 437 Views
  • 3 replies
  • 0 likes

Account Statistics / Information

Dear Spotify,When I tried to log in to Spotify (because it kicked me out of my account), it wouldn't let me, because apparently "I've been using it abroad for 14+ days", when I have not. This has happened to me previously, and I do not think that it ...

  • Casual Listener
  • Dear Spotify, When I tried to log in to Spotify (because it kicked me out of my account), it wouldn't let me, because apparently "I've been using it abroad for 14+ days", when I have not. This has h...
  • osornios
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • Account
  • 276 Views
  • 3 replies
  • 0 likes

Payment failure and I still got charged

I tried to subscribe to family premium and when I entered my credit card info it said that there was a problem with my payment method or bank and that I shouldnt be worried and that I wasnt going to get charged for it, and right after that I check an...

  • Casual Listener
  • I tried to subscribe to family premium and when I entered my credit card info it said that there was a problem with my payment method or bank and that I shouldnt be worried and that I wasnt going to ...
  • Maxim
  • Spotify Star
  • 318 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 318 Views
  • 3 replies
  • 0 likes

HELP My friends cant find my spotify user

Hello! I resquest my friend to follow my account and when they typed my user they couldnt find it?! And even when I followed them, they couldnt find me in their followers lista ;(

  • Newbie
  • Hello! I resquest my friend to follow my account and when they typed my user they couldnt find it?! And even when I followed them, they couldnt find me in their followers lista ;(
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Delete a user

Hi! I want to delete my user so i can get another username... How? Thanks

  • Newbie
  • Hi!    I want to delete my user so i can get another username... How?    Thanks
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Price Charged For Premium Is Not What's Stated

I checked before i signed on for Premium and it stated it was S$9.90. Unless the letter 'S' stood for some other currency unbeknownst to me, i'm pretty sure it's in SGD. However, when i checked my bank statement, i was charged S$10.18 instead. I'm ex...

  • Newbie
  • I checked before i signed on for Premium and it stated it was S$9.90. Unless the letter 'S' stood for some other currency unbeknownst to me, i'm pretty sure it's in SGD. However, when i checked ...
  • LordRollin
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Pay

good night, would they do help me because they made me the position of the subscription and payment has not passed or not I do not enjoy the benefits . and I find it unfair, since the days that I unserved not going to reimburse me or ?? I hope will h...

  • Newbie
  • good night, would they do help me because they made me the position of the subscription and payment has not passed or not I do not enjoy the benefits . and I find it unfair, since the days that I uns...
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Has my credit card been cloned?

My company credit card was used by Spotify last month to charge me £9.99 for something that I never signed up to. I have 2 serious concerns: 1. How can this happen? I don't recall ever disclosing the details of this credit card. 2. My understanding i...

  • Casual Listener
  • My company credit card was used by Spotify last month to charge me £9.99 for something that I never signed up to. I have 2 serious concerns: 1. How can this happen? I don't recall ever disclosing the...
  • LordRollin
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Vodafone spotify pack

Hi,I have been subscribed to spotify premium through the vodafone spotify promo since one year. However, my spotify account has been turned into thr basic free account although the vodafone promo still continues ( confirmed by vodafone). Any idea on ...

  • Casual Listener
  • Hi, I have been subscribed to spotify premium through the vodafone spotify promo since one year. However, my spotify account has been turned into thr basic free account although the vodafone promo s...
  • LordRollin
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium
  • 255 Views
  • 1 replies
  • 0 likes