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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398083 Views
  • 947 replies
  • 107 likes
  • Account
  • 398083 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171281 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171281 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99053 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99053 Views
  • 68 replies
  • 10 likes

Duplicate account

Dear spotify people,i created a spotify account long ago to try it out and decide if i should buy premium.Then i created a new fresh account and went premium but apparently i connected my facebook account to old one . But it seems im also connected t...

  • Newbie
  • Dear spotify people, i created a spotify account long ago to try it out and decide if i should buy premium.Then i created a new fresh account and went premium but apparently i connected my facebook ...
  • beez-kneez
  • Newbie
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Spotify ID Username Change

Hello, my spotify username seems like, numbers.If i have a chance to change it, i would like it.Could you change my spotify username, like;emreyakisirPlease helpKind Regards,

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  • Casual Listener
  • Hello, my spotify username seems like, numbers. If i have a chance to change it, i would like it. Could you change my spotify username, like; emreyakisir Please help Kind Regards,    
  • emreyakisir
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 340 Views
  • 2 replies
  • 0 likes

Solved!! Premium not subscribing

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  • Newbie
  • .
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Charge twice in the same month

Hi, I have been charged twice in the same month. What do I need to do to get a refund? Thanks

  • Casual Listener
  • Hi, I have been charged twice in the same month. What do I need to do to get a refund?   Thanks    
  • LordRollin
  • Community Legend
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
  • 324 Views
  • 3 replies
  • 0 likes

Spotify Family (Q&A)

I have premium account on Spotify for me and my wife , but I want to make it familiar. How to proceed ? Looking forward to your help. Att . Marcia--Tenho conta no Spotify premium para mim e minha esposa, porém quero torná-la familiar.Como proceder?No...

  • Casual Listener
  • I have premium account on Spotify for me and my wife , but I want to make it familiar. How to proceed ? Looking forward to your help. Att . Marcia -- Tenho conta no Spotify premium para mim e minha...
  • marcinhamaga
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 236 Views
  • 2 replies
  • 0 likes

Someone else listening to music from my account

Spotify was open on my phone right in front of me when I noticed a song was being played on another device. A song I had never heard before.Looking at the recent playlists, this person had been listening to music on my account for a while, maybe half...

  • Newbie
  • Spotify was open on my phone right in front of me when I noticed a song was being played on another device. A song I had never heard before. Looking at the recent playlists, this person had been lis...
  • LordRollin
  • Community Legend
  • 4116 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 4116 Views
  • 2 replies
  • 0 likes

Superuser Contribution No jala y si me conbran

Si me crgan desde hace rato la mensaulidad de los 99 al mes pero no puedo usar premium. ya hice lo que ponen en ayuda y nada. desinstale y volvi a cargar y nada. que hago?

  • Newbie
  • Si me crgan desde hace rato la mensaulidad de los 99 al mes pero no puedo usar premium.  ya hice lo que ponen en ayuda y nada.   desinstale y volvi a cargar y nada.   que hago?
  • Carlos
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Paid Premium subscription by mistake

Hi, i just bought a premium month subscription by mistake and i didnt used Spotify. How can i cancel the deal before its charged? I used Paypal. Thanks

  • Newbie
  • Hi, i just bought a premium month subscription by mistake and i didnt used Spotify. How can i cancel the deal before its charged? I used Paypal. Thanks
  • Astame
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution device password not sent

I want to use spotify on a device that doesn't use my facebook account. I tried "set device password" and get the response "An email featuring your device username and a link to set your password has been sent to myemail@myemail.com". but there's not...

  • Newbie
  • I want to use spotify on a device that doesn't use my facebook account.  I tried "set device password" and get the response "An email featuring your device username and a link to set your passw...
  • Carlos
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Login
  • 133 Views
  • 1 replies
  • 0 likes

Payed double

I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.

  • Newbie
  • I changed from spotify premium to spotify family but im getting charged for both of them!!!! I need a refund.
  • cyrusgrandw
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 200 Views
  • 2 replies
  • 0 likes

3 month offer

I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signed up again

  • Newbie
  • I saw the campaign and wanted to take advantage of the 3month offer. I just signed up but i didnt get the offer, only 1 month regular. Can you make it so that i get the full offer? That's why i signe...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Unlink Facebook Help!

My ProblemI signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with my primary and desired email address. Now, when I try to log i...

  • Casual Listener
  •   My Problem I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with m...
  • jglover42
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 173 Views
  • 2 replies
  • 0 likes

I charged ahead of time

I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/16

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  • Newbie
  • I subscribe to spotify and I got three free months, and just took a month and I already are charging the following month. and I have the picture where it shows that make me the next pay until 08/21/1...
  • EthanS1
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Using iTunes Cards

I usually use iTunes cards to purchase premium , but it's not letting me do it anymore? What do I do? I don't have a credit card that's why I use iTunes cards but it's not working anymore.

  • Newbie
  • I usually use iTunes cards to purchase premium , but it's not letting me do it anymore? What do I do? I don't have a credit card that's why I use iTunes cards but it's not working anymore.
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

Playlists löschen sich von Selbst

Ich habe Spotify Premium! Ich habe mir diverse Playlists runter geladen. Seit einer Geraumen Zeit löschen sich meine Playlists von selbst. Was soll ich machen. Ich habe Sporify auch schon mal Deinstalliert und wieder Installiert. Hat nichts gebracht.

  • Newbie
  • Ich habe Spotify Premium! Ich habe mir diverse Playlists runter geladen. Seit einer Geraumen Zeit löschen sich meine Playlists von selbst. Was soll ich machen. Ich habe Sporify auch schon mal Deinsta...
  • 437 Views
  • 0 replies
  • 0 likes
  • Premium
  • 437 Views
  • 0 replies
  • 0 likes

Family Premium Plan

Last week I subscribed for a Family Premium Plan, and today I got a mail saying that because they couldn't get the payment they've put my subscription at pause, now me and my family have free accounts again.I wonder why are they trying to charge the ...

  • Newbie
  • Last week I subscribed for a Family Premium Plan, and today I got a mail saying that because they couldn't get the payment they've put my subscription at pause, now me and my family have free account...
  • EthanS1
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

free trial problems

I set up a 30 day free trial yesterday and now it says it will charge my card on the 12 well I'd what world is living in but there is a huge difference between 30 and 2

  • Newbie
  • I set up a 30 day free trial yesterday and now it says it will charge my card on the 12 well I'd what world is living in but there is a huge difference between 30 and 2
  • lizkey395
  • Newbie
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Forgot password AND email

I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also tried every email I have, but can't seem to find a...

  • Visitor
  • I have been using spotify on my phone fkt over a year, with premium. Recently i opened the app to find myself logged out, and I have tried every password I know I use and can't get back in. I've also...
  • Astame
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 124 Views
  • 1 replies
  • 0 likes

Pagado premium y sigo con FREE

Yo he hecho dos veces la subscripción porque la primera no a debitato y tampoco cambiado a premium, y ahora sigo con FREE y he pagado dos veces ! No lo sé que ha pasado con eso.. Y necesito ayuda ! ...

  • Newbie
  • Yo he hecho dos veces la subscripción porque la primera no a debitato y tampoco cambiado a premium, y ahora sigo con FREE y he pagado dos veces ! No lo sé que ha pasado con eso.. Y necesito ayuda ! ....
  • veronar05
  • Newbie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Other devices spotify downloaded on.

Hi, I have a premium spotify account and have it downloaded onto two mobile devices so that I can use one and my wife can use the other. My wife has left me and continues to use spotify, is there a way to stop her being able to listen to music and re...

  • Casual Listener
  • Hi,   I have a premium spotify account and have it downloaded onto two mobile devices so that I can use one and my wife can use the other. My wife has left me and continues to use spotify, is ...
  • Astame
  • Community Legend
  • 453 Views
  • 8 replies
  • 0 likes
  • Account
  • 453 Views
  • 8 replies
  • 0 likes