Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 397 Views
  • 0 replies
  • 6 likes
  • Security
  • 397 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439496 Views
  • 970 replies
  • 108 likes
  • Account
  • 439496 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195202 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195202 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106814 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106814 Views
  • 70 replies
  • 11 likes

Another person's account information on my account

PlanFreeCountryUSDeviceSamsung Galaxy 10+, LaptopOperating SystemAndroid 11, Windows 10 My Question or IssueA long time ago I signed up for a Spotify account, which I would occasionally listen to. One day I noticed someone else's account information ...

  • Visitor
  •   Plan Free Country US Device Samsung Galaxy 10+, Laptop Operating System Android 11, Windows 10   My Question or Issue A long time ago I signed up for a Spotify account, which I...
  • Billy-J
  • Spotify Star
  • 1270 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1270 Views
  • 1 replies
  • 0 likes

[Desktop][Browse] Si pago por cuenta sin publicidad, por qué aparece Facebook?

Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz. Cómo se elimina definitivamente esa publicidad?

  • Visitor
  • Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz.  Cómo se elimina definitivamente esa publicidad?
  • Luan
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone hacked my account and started listening to new artists

Hello everyone,In these few days I noticed a strange device in Spotify Connect that was listening to music of some new artists because on Last.FM they have something like 4-5 scrobbles.I started investigating and I realized that this person was liste...

  • Casual Listener
  • Hello everyone, In these few days I noticed a strange device in Spotify Connect that was listening to music of some new artists because on Last.FM they have something like 4-5 scrobbles. I started ...
  • Jeremy
  • Spotify Legend
  • 3738 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 3738 Views
  • 7 replies
  • 0 likes

Superuser Contribution "Why go Premium?...... No ad interruptions"

Good morning!I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far and above better than ANY other music streaming servi...

  • Casual Listener
  • Good morning! I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far ...
  • lafaver14
  • Casual Listener
  • 1740 Views
  • 3 replies
  • 2 likes
  • Premium
  • 1740 Views
  • 3 replies
  • 2 likes

German User Interface orthographic and grammar errors

Since a few month my user interface is showing more and more orthographic errors with lots of special characters in words. Mainly asterisks. When is this bug finally fixed? It is getting more and more annoying to deal with the UI. If there is a probl...

  • Visitor
  • Since a few month my user interface is showing more and more orthographic errors with lots of special characters in words. Mainly asterisks. When is this bug finally fixed? It is getting more and mor...
  • user-removed
  • Not applicable
  • 716 Views
  • 6 replies
  • 0 likes
  • Account
  • 716 Views
  • 6 replies
  • 0 likes

Can't Reset Password

PlanFree/Premium My Question or Issue The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I have forgotten my password for that account, so I cannot change it to my new email...

  • Visitor
  •   Plan Free/Premium   My Question or Issue   The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I hav...
  • AdamDam
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display name is not giving search results

This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I just don't want to dox the account) but we aren't ...

  • Newbie
  • This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I...
  • Novy
  • Moderator
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 505 Views
  • 1 replies
  • 0 likes

[Desktop][Podcasts] Sexual Adverts

What the f is wrong with your adverts?! I am having my music playing on my stereo when suddenly a sexual advert starts and talks about **bleep**, comparing dicks and other kinks. It's really comfortable to listen to music with your parents and silbli...

  • Visitor
  • What the f is wrong with your adverts?! I am having my music playing on my stereo when suddenly a sexual advert starts and talks about **bleep**, comparing dicks and other kinks. It's really comforta...
  • OneByBoo
  • Roadie
  • 691 Views
  • 1 replies
  • 0 likes
  • Desktop
    Podcasts
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify thinks that I'm abroad when I haven't travelled

PlanFree CountryBahrain My Question or IssueBasically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad. I checked my account settings and the country I set it to is correct, and I've also chec...

  • Casual Listener
  •   Plan Free   Country Bahrain    My Question or Issue Basically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad....
  • Jeremy
  • Spotify Legend
  • 916 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 916 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't send me an email.

I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arrive?

  • Casual Listener
  • I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arri...
  • Jeremy
  • Spotify Legend
  • 30680 Views
  • 5 replies
  • 0 likes
  • 30680 Views
  • 5 replies
  • 0 likes

Solved!! Premium Family - adding someone who already has a Premium Individual account

PlanPremiumCountryCanadaDeviceiPhoneOperating SystemiOS My Question or IssueWe want to sign up for a Premium Family account but will this mean that my daughter loses all her playlists and music - she is currently on an individual Premium account (whi...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone Operating System iOS   My Question or Issue We want to sign up for a Premium Family account but will this mean that my daughter loses all her ...
  • CBoyd
  • Casual Listener
  • 2817 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2817 Views
  • 2 replies
  • 0 likes

Account link

PlanPremiumCountryUnited States DeviceiPhone 7 plus and Macbook ProOperating SystemiOS 10 and MacOS? My Question or IssueI wanted to link my spotify profile in the bio of my twitter account, but I don't go by my real name on twitter for privacy reaso...

  • Newbie
  • Plan Premium Country United States   Device iPhone 7 plus and Macbook Pro Operating System iOS 10 and MacOS?   My Question or Issue I wanted to link my spotify profile in the bio...
  • OneByBoo
  • Roadie
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution My activity is not showing to my friends

My activity is not showing to my friends even though its active in my settings.Please help!

  • Visitor
  • My activity is not showing to my friends even though its active in my settings.Please help!
  • Mario
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activating Private Session On Amazon Echo

Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her music (which has NOTHING in common with my music) is...

  • Newbie
  • Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her m...
  • CarlosE
  • Moderator
  • 5096 Views
  • 4 replies
  • 11 likes
  • 5096 Views
  • 4 replies
  • 11 likes

I can't change my e-mail

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read) Hey there! A few weeks ago already tried to change my e-mail but it was used because of my other old account, so I deleted this old account a...

  • Newbie
  •   Hey there!   A few weeks ago  already tried to change my e-mail but it was used because of my other old account, so I deleted this old account and waited for quite a while. ...
  • OneByBoo
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played not mine

PlanPremiumCountryDenmarkOperating SystemWindows 10 + Android My Question or IssueHi,Yesterday something strange happened to my account while listening, my playlist suddendly stopped and a bunch of recently listened song appeared out of nowhere, I've...

  • Visitor
  • Plan Premium Country Denmark Operating System Windows 10 + Android   My Question or Issue Hi, Yesterday something strange happened to my account while listening, my playlist suddendly s...
  • Jeremy
  • Spotify Legend
  • 9716 Views
  • 16 replies
  • 2 likes
  • Account
    Security
  • 9716 Views
  • 16 replies
  • 2 likes

Reset password and still not allow to sign in

My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me. Device(iPhone x My Question or Issue

  • Casual Listener
  • My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me.     Device (iPhone x   My Question or Issue  
  • Cleomourany
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 550 Views
  • 2 replies
  • 0 likes

Username

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere really should be a way to change your username. My account was created years ago, and i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There r...
  • Luke
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook: I'm going to try this one more time before I'm done with Spotify

PlanPremiumCountryUSADeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueSo I have now had multiple chat sessions with Spotify and none of them have worked. I have googled this issue but all lead to the same advice, "It will take a couple...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 Pro Operating System iOS 14.4   My Question or Issue So I have now had multiple chat sessions with Spotify and none of them have worked. I hav...
  • Alex
  • Spotify Legend
  • 687 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 687 Views
  • 7 replies
  • 1 likes

[Desktop] remove spanish show recommedations

How I do I remove spanissh show recommendations? 

  • Visitor
  • How I do I remove spanissh show recommendations?  
  • Bella_K
  • Composer
  • 411 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 411 Views
  • 1 replies
  • 0 likes