Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8466 Views
  • 1 replies
  • 9 likes
  • Security
  • 8466 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475549 Views
  • 978 replies
  • 111 likes
  • Account
  • 475549 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208000 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208000 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119196 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119196 Views
  • 72 replies
  • 12 likes

Superuser Contribution Discontinue Spotify account

Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm.sorry I don’t remember which email address this account was attached to. regards,Angelina021-839308

  • Newbie
  • Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm. sorry I don’t remember which email address this account was attached to.   regar...
  • Novy
  • Moderator
  • 640 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo resetear las recomendaciones de Spotify

PlanPremiumCountrySpainDeviceiPhoneOperating System My Question or IssueHola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos una fiesta, y no la cerré. Hace poco, el restaurante volvió a abrir y usaron sin sa...

  • Newbie
  • Plan Premium Country Spain Device iPhone Operating System     My Question or Issue Hola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos u...
  • cristianmorenoposada
  • Newbie
  • 21708 Views
  • 2 replies
  • 2 likes
  • Other
  • 21708 Views
  • 2 replies
  • 2 likes

Superuser Contribution Profile info changed after deletion of Facebook account ?

PlanFreeCountry Device Operating System Android, Windows 10 My Question or IssueLately my account seems to be hacked, so I changed the email and password of the account and I also deleted my Facebook account to which my Spotify account was attached, ...

  • Newbie
  •   Plan Free Country   Device     Operating System  Android, Windows 10   My Question or Issue Lately my account seems to be hacked, so I changed the email an...
  • Elena
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist log in problem

Hello!I live in Greece.I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home.Some years ago I uploaded an album of mine on Spotify.Now I want to change the artist pic. I see that I have to log in as an artist. The onl...

  • Casual Listener
  • Hello! I live in Greece. I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home. Some years ago I uploaded an album of mine on Spotify. Now I want to change the ar...
  • Vasil
  • Moderator
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
  • 610 Views
  • 1 replies
  • 0 likes

Spotify Playlist Artwork

Plan: FreeCountry: United StatesPlaylists: 40Total Playlist Followers: 7500 Device(iPhone X)Operating System(iOS 10) My Question or IssueI don't have the ability to upload Playlist Artwork or Titles anymore. Spotify removed my artwork because they ha...

  • Regular
  • Plan: Free Country: United States Playlists: 40 Total Playlist Followers: 7500   Device (iPhone X) Operating System (iOS 10)   My Question or Issue I don't have the abi...
  • ShowlandProd
  • Regular
  • 471 Views
  • 1 replies
  • 0 likes
  • Free
    Security
    Subscription
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong country

My Question or IssueHi, im from Chile and i had never leave the country. But my account days its from the USA. Due to thus problem, im not able to join the family plan of mu house, it says im not in the same country as they are (but i am).please help...

  • Newbie
  •     My Question or Issue Hi, im from Chile and i had never leave the country. But my account days its from the USA. Due to thus problem, im not able to join the family plan of mu house, ...
  • OscarDC
  • Moderator
  • 713 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 713 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed, and when reactivating duo, my wife is not getting her old account back

PlanPremium DuoCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11 My Question or IssueWe had a working Premium Duo subscription, but then there was a payment issue and the plan reverted to free. When I reactivated Duo, my wife is told when she...

  • Casual Listener
  • Plan Premium Duo Country Sweden Device OnePlus Nord Operating System Android 11   My Question or Issue We had a working Premium Duo subscription, but then there was a payment issue and...
  • Kiril
  • Moderator
  • 904 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 904 Views
  • 3 replies
  • 0 likes

Plan and Payment Methods not in Account profile

Plan: PremiumCountry: Spain I want to change my payment method (and country if possible) but when I sign into my account I see no Plan button or any payment options. It seems that not all the info is available or loaded. Screenshot attached.

  • Casual Listener
  • Plan: Premium Country: Spain    I want to change my payment method (and country if possible) but when I sign into my account I see no Plan button or any payment options. It seems that no...
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to my Spotify Account and Artist profile

10 days ago, i recieved only 1 e-mail from Spotify and it says that 'We are sorry that you cancelled your premium account' and i was like what? There is nothing more about this issue and no further information had been informed to me. I have been try...

  • Visitor
  • 10 days ago, i recieved only 1  e-mail from Spotify and it says that 'We are sorry that you cancelled your premium account' and i was like what? There is nothing more about this issue and no fur...
  • CoeHill
  • Music Fan
  • 1141 Views
  • 5 replies
  • 1 likes
  • Account
  • 1141 Views
  • 5 replies
  • 1 likes

One account two username issue !

I had one account (and one mail adress) since 2010 and have two username over that account. I couldnt merge them over years. Unfortunately, I accidentally bought the premium account for the username that I don't use. As a matter of fact, it wasn't my...

  • Visitor
  • I had one account (and one mail adress) since 2010 and have two username over that account. I couldnt merge them over years.  Unfortunately, I accidentally bought the premium account for the ...
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution make it so songs listened in private sessions do not show on Spotify wrapped

I want to make it possible to listen to music on a private session and it not show up on my Spotify wrapped. For example children's music is often played on my Spotify account and I would prefer that there is songs and artists I actually listen to on...

  • Newbie
  • I want to make it possible to listen to music on a private session and it not show up on my Spotify wrapped. For example children's music is often played on my Spotify account and I would prefer that...
  • Eni
  • Moderator
  • 2425 Views
  • 1 replies
  • 3 likes
  • 2425 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Account

HiSo I wanted to change my username and the only option that makes sense is to create a new account I guess.So my question is: I saw you can contact spotify for them to transfer your playlists, but will my "interests" stay the same? For example Daily...

  • Newbie
  • Hi👋 So I wanted to change my username and the only option that makes sense is to create a new account I guess. So my question is: I saw you can contact spotify for them to transfer your playlists,...
  • Jeremy
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have I been assigned a ridiculous username?

Hi, I have just signed up for Spotify from a mobile device as I was invited to join my family’s account. I didn’t get an opportunity to choose or modify a username and now see that I have a randomly generated username of about 26 characters and no wa...

  • Newbie
  • Hi, I have just signed up for Spotify from a mobile device as I was invited to join my family’s account.  I didn’t get an opportunity to choose or modify a username and now see that I have a ran...
  • Elena
  • Moderator
  • 544 Views
  • 2 replies
  • 3 likes
  • 544 Views
  • 2 replies
  • 3 likes

Superuser Contribution Can't log into TV after signing out everywhere

PlanPremiumCountryUnited StatesDeviceAmazon FireTV ToshibaOperating SystemAndroid My Question or IssueI recently logged my Spotify account everywhere, and revoked a lot of my permissions, and since then I haven't been able to log into my FireTV since...

  • Regular
  • Plan Premium Country United States Device Amazon FireTV Toshiba Operating System Android   My Question or Issue I recently logged my Spotify account everywhere, and revoked a lot of my...
  • Jeremy
  • Spotify Legend
  • 1282 Views
  • 13 replies
  • 0 likes
  • Login
  • 1282 Views
  • 13 replies
  • 0 likes

Solved!! Can followers see my listening activity?

I have my listening activity enabled for my friends to see (we both follow each other). I noticed that someone new started following me. Can they also see my listening activity? Or will they see my listening activity only if I follow them back?

  • Newbie
  • I have my listening activity enabled for my friends to see (we both follow each other). I noticed that someone new started following me. Can they also see my listening activity? Or will they see my l...
  • AdamDamon
  • Spotify Star
  • 29677 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 29677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lecture impossible

Bonjour, J'aimerais utiliser mon compte premium au travail sur le navigateur Edge (windows 10).Actuellement si je clique sur un titre d'une playlist, ça déclenche une lecture aléatoire et l'audio se coupe au bout de 10 sec. Pouvez-vous svp me propose...

  • Regular
  • Bonjour,   J'aimerais utiliser mon compte premium au travail sur le navigateur Edge (windows 10). Actuellement si je clique sur un titre d'une playlist, ça déclenche une lecture aléatoire et ...
  • Maunoir1207
  • Regular
  • 683 Views
  • 8 replies
  • 0 likes
  • Account
  • 683 Views
  • 8 replies
  • 0 likes

Can't log-in to my account can't contact spotify!!!!!!!!!

So I'm already very frustrated I originally created a spotify premium account through facebook trying to log in on my computer to change my account info for billing and I can't. I've tried resetting the password I get no email whatsoever and I never ...

  • Visitor
  • So I'm already very frustrated I originally created a spotify premium account through facebook trying to log in on my computer to change my account info for billing and I can't. I've tried resetting ...
  • 8i7qyy3t9b0suwcrfgt9
  • Newbie
  • 4494 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 4494 Views
  • 3 replies
  • 1 likes

Superuser Contribution Not able to find or enable Duo Mix on Spotify Premium Duo

Plan - Premium DuoCountry - UKDevices - iPhone 7 Plus and iPhone 8 My wife and I have both used Spotify premium for years, but this week we switched to the Premium Duo plan. Since switching, though, we haven’t been able to find the Duo Mix playlist o...

5CC166C5-C5AD-4A39-9C65-9106DB4EBE71.jpeg 552AF792-8A10-480D-96DB-349C88EB2A2F.jpeg
  • Newbie
  • Plan - Premium Duo Country - UK Devices - iPhone 7 Plus and iPhone 8   My wife and I have both used Spotify premium for years, but this week we switched to the Premium Duo plan. Si...
  • OscarDC
  • Moderator
  • 9503 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
  • 9503 Views
  • 11 replies
  • 0 likes

Superuser Contribution My first music is part of a compilation. Help!

I need your help! I'm one of three composers for a video game. The game producers are releasing the soundtrack on Spotify soon, and they want to list each of us individually for our respective tracks. However, I currently have no music on Spotify, so...

  • Newbie
  • I need your help! 🙂 I'm one of three composers for a video game. The game producers are releasing the soundtrack on Spotify soon, and they want to list each of us individually for our respective tr...
  • Alex
  • Spotify Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 450 Views
  • 1 replies
  • 0 likes