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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653686 Views

13 replies

4 likes

Account
  • 653686 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734094 Views

18 replies

29 likes

  • 734094 Views
  • 18 replies
  • 29 likes

Moving saved songs and playlists from an old account to a new account and deleting the old account.

This is something I thought of in order to change my username. But I'm not sure if it's entirely possible. I've been wanting to change my Spotify username but I read that it's impossible. What I thought of is that I would create a new account and mov...

Visitor

This is something I thought of in order to change my username. But I'm not sure if it's entirely possible.   I've been wanting to change my Spotify username but I read that it's impossible. Wh...

justintyrogers

Newbie

375 Views

2 replies

0 likes

Account
Login
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! Can't login to Spotify account

Hi,I wanted to listen to Spotify, but I can't login. Also when I want to login to the site it says that my account doesn't excist. But when I want to make a new account with the sams e-mail adres it tells me that a account already excist... I also ca...

Newbie

Hi, I wanted to listen to Spotify, but I can't login. Also when I want to login to the site it says that my account doesn't excist. But when I want to make a new account with the sams e-mail adres...

MattSuda

Spotify Star

367 Views

1 replies

0 likes

Account
Login
Subscription
  • 367 Views
  • 1 replies
  • 0 likes

I had to payed 9,99€ instead of 4,99€

Hello,a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium subscription and make a new one?Can I get my money bac...

Newbie

Hello, a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium...

EthanS1

Community Legend

245 Views

1 replies

0 likes

Account
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Account Using Facebook Gone??

Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating that my facebook has no known spotify account linked...

Casual Listener

Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating t...

N1tion

Casual Listener

185 Views

1 replies

0 likes

Account
Login
Premium
  • 185 Views
  • 1 replies
  • 0 likes

I pay for premium but get Free

I'll pay for premium but stil got A Free account.i tryd all THE thinks on THE spotify help but iTS not working.can Some one help me!!!!

Casual Listener

I'll pay for premium but stil got A Free account. i tryd all THE thinks on THE spotify help but iTS not working. can Some one help me!!!!

Fr33nl

Casual Listener

790 Views

10 replies

0 likes

Account
Free
Premium
  • 790 Views
  • 10 replies
  • 0 likes

Spotify Can Not Login from Multiple Devices? (Premium Subscription)

Hi, Currently I have a Premium Subscription.I am using iPhone 6 now, and using Spotify. It is working fine. But when I tried to login using my Samsung Android phone, it is showing the message = "You can only use spotify abroad for 14 days"The fact is...

Casual Listener

Hi, Currently I have a Premium Subscription. I am using iPhone 6 now, and using Spotify. It is working fine.   But when I tried to login using my Samsung Android phone, it is showing the...

MattSuda

Spotify Star

341 Views

3 replies

0 likes

Account
Premium
  • 341 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium

No puedo obtener Spotify Premium, ya que continuamente pago a través de tarjetas de prepago de Itunes y usualmente cuando se me olvida pagar me quitan el Premium. La única diferencia, es que esta vez cuando quiero volver a obtener Premium con la vers...

Casual Listener

No puedo obtener Spotify Premium, ya que continuamente pago a través de tarjetas de prepago de Itunes y usualmente cuando se me olvida pagar me quitan el Premium. La única diferencia, es que esta vez...

MattSuda

Spotify Star

405 Views

1 replies

0 likes

Account
Premium
Subscription
  • 405 Views
  • 1 replies
  • 0 likes

False advertisement?

Hi, An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertisement?

Newbie

Hi,   An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertise...

214 Views

0 replies

0 likes

Subscription
  • 214 Views
  • 0 replies
  • 0 likes

Delete account

I want to delete my Spotify account, Can you give me the instructions please?

Newbie

I want to delete my Spotify account, Can you give me the instructions please?

EthanS1

Community Legend

530 Views

2 replies

0 likes

Account
  • 530 Views
  • 2 replies
  • 0 likes

Is there any easier way to deal with customer service?

Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan. Now all I want to do is try to restore it back to its original state and I tried dealing with customer service thr...

Newbie

Long story short I had 2 years of prepaid service setup on my account which I dumbly messed up by trying to switch it to a family plan.  Now all I want to do is try to restore it back to its ori...

user-removed

Not applicable

298 Views

2 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Can't change subscription to Spotify Family

So here's the thing. I had a premium subscription, that I had to cancel because an unrelated problem with my credit card. I decided to upgrade again, but to a family plan, so my parents and brother could add to that plan and cancel their own subscrip...

Visitor

So here's the thing. I had a premium subscription, that I had to cancel because an unrelated problem with my credit card.    I decided to upgrade again, but to a family plan, so my parent...

user-removed

Not applicable

2464 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 2464 Views
  • 2 replies
  • 0 likes

Can no longer use premium because.......

When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but there are no problems with my card or bank account....

Newbie

When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but ...

user-removed

Not applicable

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

Paypal loop

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part, i saw people had this problem before but none of them helped me. any help ? thanks.

Newbie

I keep trying to dot the 99 cents deal and everytime i put my paypal in it loops me back to the zipcode part,  i saw people had this problem before but none of them helped me. any help ?  t...

user-removed

Not applicable

2432 Views

2 replies

1 likes

Account
Other
Premium
Subscription
  • 2432 Views
  • 2 replies
  • 1 likes

Family accounts function differently

I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't acknowledge the upgrade at all. I am trying not to...

Casual Listener

I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't...

Ambivalence

Community Legend

286 Views

1 replies

0 likes

Premium
  • 286 Views
  • 1 replies
  • 0 likes

Family plan

Cannot use code or redeem code sent to me

Newbie

Cannot use code or redeem code sent to me

Ambivalence

Community Legend

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Your subscription will automatically renew on 31 May 2016

Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my countryWill i be charged today or tomorrow in this case?Thank you

Casual Listener

Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my country Will i be charged today or tomorrow in this case? Thank you 

synlm

Casual Listener

328 Views

2 replies

0 likes

Subscription
  • 328 Views
  • 2 replies
  • 0 likes

Spotify on Android

I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I cannot get premium. So I need to know if there is ...

Newbie

I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I...

toast357

Casual Listener

402 Views

4 replies

0 likes

Premium
Subscription
  • 402 Views
  • 4 replies
  • 0 likes

Premium Through iOS App

I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?

Casual Listener

I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?

Kent1999

Casual Listener

446 Views

4 replies

0 likes

Other
Premium
Subscription
  • 446 Views
  • 4 replies
  • 0 likes

Cant log into my account due to loss of my facebook

I set up a premium spotify account but logged in through facebook. My facebook has now been permanently removed and can no longer access it which now wont let ne log onto my spotify account. Im still paying for spotify but cant use it. Any help would...

Newbie

I set up a premium spotify account but logged in through facebook. My facebook has now been permanently removed and can no longer access it which now wont let ne log onto my spotify account. Im still...

MattSuda

Spotify Star

238 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Upgraded subscription not working

I have upgraded my subscription and paid for it through iTunes and it still shows up as free when I go to use the app. I have followed all the steps you have said and none of them have worked

Newbie

I have upgraded my subscription and paid for it through iTunes and it still shows up as free when I go to use the app. I have followed all the steps you have said and none of them have worked

MattSuda

Spotify Star

199 Views

1 replies

0 likes

Subscription
  • 199 Views
  • 1 replies
  • 0 likes