Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83681 Views

29 replies

0 likes

  • 83681 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105116 Views

10 replies

3 likes

Account
Login
  • 105116 Views
  • 10 replies
  • 3 likes

Solved!! 3 months promotion into family subscription?

Hello, a newcomer here! I just joined and got offered "Get 3 months of Premium for only 0.99 EUR, then 5.99 EUR per month". I would like to ask, if it is possible to use this promotion, pay 0.99 EUR for 3 months and then join a family - get a family ...

Newbie

 Hello, a newcomer here!    I just joined and got offered "Get 3 months of Premium for only 0.99 EUR, then 5.99 EUR per month". I would like to ask, if it is possible to use this pro...

emiliomore

Newbie

627 Views

2 replies

0 likes

Subscription
  • 627 Views
  • 2 replies
  • 0 likes

Trying to upgrade to premium at special rate

I'm trying to upgrade to premium at the special rate but it tells me I already have taken advantage of the offer... I did get the offer for my son on a different account but we can't seem to both listen to music at the same time and he is always usin...

Casual Listener

I'm trying to upgrade to premium at the special rate but it tells me I already have taken advantage of the offer... I did get the offer for my son on a different account but we can't seem to both lis...

DasPeter

Community Legend

493 Views

5 replies

0 likes

Account
Premium
  • 493 Views
  • 5 replies
  • 0 likes

Charged $11.99 When $0.99 3-month Trial Started

I started a 3-month trial and got a receipt for $0.99 but was then charged $11.99 on PayPal. Who do I complain to?

Casual Listener

I started a 3-month trial and got a receipt for $0.99 but was then charged $11.99 on PayPal. Who do I complain to?

BenCodyKirk

Casual Listener

414 Views

3 replies

0 likes

Subscription
  • 414 Views
  • 3 replies
  • 0 likes

Having trouble changing payments...

i've been waiting for a while now on the screen where i have to input my credit card info.. but it's not loading. There's still that circling loading icon... wonder if this is happening to anyone else. If so, please let met know if there's an alterna...

Newbie

i've been waiting for a while now on the screen where i have to input my credit card info.. but it's not loading. There's still that circling loading icon... wonder if this is happening to anyone els...

anjieeeeeeeeee

Roadie

288 Views

1 replies

0 likes

Account
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Over charged

I tried to subscribe to the 3 month offer and i have been charged 4 times, when it said the credit card was not valid and there were not going to be charged. I just checked and I realised the charges have been done and I have no spotify premium at al...

Newbie

I tried to subscribe to the 3 month offer and i have been charged 4 times, when it said the credit card was not valid and there were not going to be charged. I just checked and I realised the charges...

chelsealb

Newbie

527 Views

3 replies

1 likes

Account
Other
Subscription
  • 527 Views
  • 3 replies
  • 1 likes

Korean to American Account

I am considering on creating a premium account on my laptop however, I am currently in Korea and I will be returning to America in about a month. What zip code am I supposed to input and will my account still work when I leave this current country?

Visitor

I am considering on creating a premium account on my laptop however, I am currently in Korea and I will be returning to America in about a month. What zip code am I supposed to input and will my acco...

201 Views

0 replies

0 likes

Account
Other
Premium
  • 201 Views
  • 0 replies
  • 0 likes

Cancelled subscription but still got charged

Hi I signed up to Spotify Premium for the 1 month free trial on 24/5/2016 and cancelled my subscription on 23/6/2016. Just wondering why I have been charged when I believed I had cancelled within the specified timeframe?

Visitor

Hi I signed up to Spotify Premium for the 1 month free trial on 24/5/2016 and cancelled my subscription on 23/6/2016. Just wondering why I have been charged when I believed I had cancelled withi...

177 Views

0 replies

0 likes

Subscription
  • 177 Views
  • 0 replies
  • 0 likes

Spotify + Vodafone and renewal problem

Hi I have made my subscpriton for premium membership on 22th of March 2016 and according to the tariff on Vodafone "Red" tariff my premium membership will be renewed automaticaly after 3 months. By now, 3 months past and today is 24th of June and I c...

Casual Listener

Hi   I have made my subscpriton for premium membership on 22th of March 2016 and according to the tariff on Vodafone "Red" tariff my premium membership will be renewed automaticaly after 3 mon...

Safacenan

Casual Listener

352 Views

1 replies

0 likes

Premium
  • 352 Views
  • 1 replies
  • 0 likes

Using my Facebook name

I really want to use my facebook name as my profile "username" instead of the username I have now. The problem is I connected to facebook but it still shows the originial username I made when I created my Spotify account. Please help!

Newbie

I really want to use my facebook name as my profile "username" instead of the username I have now. The problem is I connected to facebook but it still shows the originial username I made when I creat...

195 Views

0 replies

0 likes

Account
Login
  • 195 Views
  • 0 replies
  • 0 likes

Change billing region

Team;I've moved countries. I now have a new bank in a new location, but I can't seem to get Spotify to change to my new billing currency. I go to accounts and try to change country (as shown) but go back to my profile summary and it stays as GB. Any ...

Newbie

Team; I've moved countries.  I now have a new bank in a new location, but I can't seem to get Spotify to change to my new billing currency.  I go to accounts and try to change country (as ...

249 Views

0 replies

0 likes

Account
Premium
Subscription
  • 249 Views
  • 0 replies
  • 0 likes

Doble charge to credid card

Hello managers, I subscribed to premium and a notice said the paid wasnt aproved, so i try again and didnt work, but i get two charges on my credid card, and premium stil not working so i dont want more the premium, how can i get a refound ?

Newbie

Hello managers, I subscribed to premium and a notice said the paid wasnt aproved, so i try again and didnt work, but i get two charges on my credid card, and premium stil not working so i dont want m...

334 Views

0 replies

0 likes

Premium
Subscription
  • 334 Views
  • 0 replies
  • 0 likes

Family member - wrong country???

I upgraded to a family plan and have been trying to add my girlfriend and it keeps on telling her she is in the wrong country. Where, prey tell, is Spotify pulling this information so we can edit it? We do live in the same household.

Casual Listener

I upgraded to a family plan and have been trying to add my girlfriend and it keeps on telling her she is in the wrong country. Where, prey tell, is Spotify pulling this information so we can edit it?...

Eclipse1024

Casual Listener

346 Views

2 replies

0 likes

Account
  • 346 Views
  • 2 replies
  • 0 likes

Solved!! Please make it easier to consolidate family members into the Family Plan

I have a Spotify premium membership, and use it on three different units. PAD, phone and PC. If I join a family account, will I still be able to use it on all three units. maria

Casual Listener

I have a Spotify premium membership, and use it on three different units. PAD, phone and PC.   If I join a family account, will I still be able to use it on all three units.   maria

grehal13

Casual Listener

451 Views

2 replies

0 likes

Account
  • 451 Views
  • 2 replies
  • 0 likes

ayuda urgente

Email hola .. actualizar mi suscripccion una tienda de aplicaciones spotify Mediante, renove mi suspriccion de 1 mes, Pero en la aplicacion de spotify sin prima obtengo, neesito ayuda porfavor, no se que Hacer y esque los antes en La Misma aplicación...

Newbie

Email hola .. actualizar mi suscripccion una tienda de aplicaciones spotify Mediante, renove mi suspriccion de 1 mes, Pero en la aplicacion de spotify sin prima obtengo, neesito ayuda porfavor, no se...

250 Views

0 replies

0 likes

Account
  • 250 Views
  • 0 replies
  • 0 likes

Cant login in my GF account

Hi there, im having a problem logging into my girlfriends spotify. We share one account because it has premium on her iphone plan, however recently when i try logging into her account on my windows 10, it seems to be saying incorrect username or pass...

Newbie

Hi there, im having a problem logging into my girlfriends spotify. We share one account because it has premium on her iphone plan, however recently when i try logging into her account on my windows 1...

Astame

Community Legend

574 Views

1 replies

0 likes

Account
Login
Subscription
  • 574 Views
  • 1 replies
  • 0 likes

ummmm... KINDA ILLEGAL, YA THINK??

I was going to cancel Spotily Premium because I'm unemployed. And my bank notified me that they were issuing me a new debit card because my info may have been compromised at an area retailer, so... I didn't change my payment info in my Spotify accoun...

Newbie

I was going to cancel Spotily Premium because I'm unemployed. And my bank notified me that they were issuing me a new debit card because my info may have been compromised at an area retailer, so... I...

blake

Community Legend

526 Views

2 replies

1 likes

  • 526 Views
  • 2 replies
  • 1 likes

Bought card subscription in france, but Im back in America

I bought a card in france hoping to subscribe to spotify while I was abroad. Unfortunately my hotels wifi sucked and I couldn't even link to spotify the entire time I was there. Now I'm back in America with a card that won't redeem because I'm in the...

Newbie

I bought a card in france hoping to subscribe to spotify while I was abroad. Unfortunately my hotels wifi sucked and I couldn't even link to spotify the entire time I was there. Now I'm back in Ameri...

Astame

Community Legend

301 Views

1 replies

0 likes

Subscription
  • 301 Views
  • 1 replies
  • 0 likes