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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080781 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080781 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49998 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49998 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146483 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146483 Views
  • 4840 replies
  • 118 likes

Can't see my followers

I can't see who is following me, I can't even see how many are following me. The only thing I can se is who I am following. Other people can't see who is following me either. What do I do?

  • Casual Listener
  • I can't see who is following me, I can't even see how many are following me. The only thing I can se is who I am following. Other people can't see who is following me either. What do I do? 
  • Euronius
  • Newbie
  • 2201 Views
  • 4 replies
  • 0 likes
  • Account
  • 2201 Views
  • 4 replies
  • 0 likes

facebook friends don't get imported

Hi, I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see any activities in the friends feed. Please help me.Thank you s...

  • Casual Listener
  • Hi,   I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see an...
  • fernandojmaia
  • Newbie
  • 157 Views
  • 2 replies
  • 0 likes
  • Other
  • 157 Views
  • 2 replies
  • 0 likes

Connecting to Facebook

Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?

  • Newbie
  • Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?
  • kbrooksc
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 81 Views
  • 1 replies
  • 0 likes

Unable to edit album art

Ok guys - I need to edit music art but unable to do so. Based on FAQ something may need to be activated in my account for playlist customization. Can we get this done asap? I have a bunch of tracks that need their associated artwork updated but don't...

  • Casual Listener
  • Ok guys - I need to edit music art but unable to do so. Based on FAQ something may need to be activated in my account for playlist customization. Can we get this done asap? I have a bunch of tra...
  • user-removed
  • Not applicable
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 91 Views
  • 1 replies
  • 0 likes

I've paid for premium, but it's not applied to my account.

I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account.I'm guessing those payments are on a different account, possibly one with an incorrect email as I've never received a receipt...

  • Newbie
  • I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account. I'm guessing those payments are on a different account, possibly one w...
  • kbrooksc
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 79 Views
  • 1 replies
  • 0 likes

Solved!! Cannot upgrade to paid subscription

I am attempting to upgrade from a free subscription to a paid subscription. I am taken to this page and can get no further:https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card When I select "Start 30-day trial now" the button flashes but...

Spotify can't upgrade.png
  • Regular
  • I am attempting to upgrade from a free subscription to a paid subscription.   I am taken to this page and can get no further: https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card...
  • kbrooksc
  • Community Legend
  • 394 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 394 Views
  • 5 replies
  • 0 likes

Spotify Frustration

I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don't want to be forced to log in I am trying to find a...

  • Newbie
  • I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don'...
  • kbrooksc
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
  • 94 Views
  • 1 replies
  • 0 likes

student discount for high school student in Germany

Hi, I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a list with german high schools known to spotify (unidays) but m...

  • Newbie
  • Hi,   I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a li...
  • kbrooksc
  • Community Legend
  • 68 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 68 Views
  • 1 replies
  • 0 likes

adds too loud

Spotify u tryna kill me with your loud af adds? Almost got an heart attack. Pls fix it, it's not fun!

  • Casual Listener
  • Spotify u tryna kill me with your loud af adds? Almost got an heart attack. Pls fix it, it's not fun!
  • Iirominati
  • Casual Listener
  • 137 Views
  • 4 replies
  • 0 likes
  • Other
  • 137 Views
  • 4 replies
  • 0 likes

im about to unsubscribe i have been charged 32.00 three times

I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????

  • Casual Listener
  • I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
  • Boricua2
  • Newbie
  • 201 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 3 replies
  • 0 likes

Unable to log into app

Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have tried deleting and reloading the app as well as rese...

  • Casual Listener
  • Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have t...
  • Nico
  • Community Legend
  • 95 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 95 Views
  • 3 replies
  • 0 likes

double payment

This month ( february) Spotify charged my credit card two times. How can I get my money back?

  • Newbie
  • This month ( february) Spotify charged my credit card two times. How can I get my money back?
  • kbrooksc
  • Community Legend
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
  • 71 Views
  • 1 replies
  • 0 likes

FAQ: Questions and Answers about Spotify

I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninstalled and reinstalled.

  • Newbie
  • I pay everey month for spotify premium but i have just free! W hich started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in . Have alr...
  • kbrooksc
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Other
  • 402 Views
  • 1 replies
  • 0 likes

How can I cancel my premium

Hi,How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly

  • Newbie
  • Hi, How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly
  • Dreadlord
  • Community Legend
  • 78 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 78 Views
  • 1 replies
  • 0 likes

Premium enabled in Account Overview but not in App (iOS) or on PC (Windows 10)

Hi, I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone. Screenshot attached - any help?

  • Casual Listener
  • Hi,   I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone.   Screensh...
  • arcas_che
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 125 Views
  • 2 replies
  • 0 likes

Prepaid code is invalid for this country

So my friend (based in the USA) gifted me a 6 month premium subscription to Spotify. Unfortunately when I go to add this to my account it tells me that the prepaid code is invalid for my country (Belgium). I tried changing my account details so it ap...

  • Newbie
  • So my friend (based in the USA) gifted me a 6 month premium subscription to Spotify. Unfortunately when I go to add this to my account it tells me that the prepaid code is invalid for my country (Bel...
  • mibadiou
  • Newbie
  • 536 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 536 Views
  • 2 replies
  • 0 likes

Don't know when subscription ends!

I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will charge me the 4.99 to renew. Help please!

  • Newbie
  • I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will c...
  • Dreadlord
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Payment Failed!!

Sehe das das Geld bei Paypal als Zahlung hinterlegt ist. Guthaben ist bei PayPal vorhanden. Was ist da los!? Ich bin eingeschränkt!!!

  • Casual Listener
  • Sehe das das Geld bei Paypal als Zahlung hinterlegt ist. Guthaben ist bei PayPal vorhanden. Was ist da los!? Ich bin eingeschränkt!!!
  • Sham_12
  • Newbie
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
  • 233 Views
  • 3 replies
  • 0 likes

Charged but not qualified

I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can I get my money back?

  • Newbie
  • I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can...
  • Dreadlord
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
  • 103 Views
  • 1 replies
  • 0 likes

charged wrong amount

I am on the student premium plan, but I was just charged the regular price instead of a discount. How do I go about getting a refund?

  • Newbie
  • I am on the student premium plan, but I was just charged the regular price instead of a discount. How do I go about getting a refund?
  • kbrooksc
  • Community Legend
  • 1112 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1112 Views
  • 1 replies
  • 0 likes