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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88914 Views

9 replies

2 likes

Account
Login
  • 88914 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759047 Views

18 replies

29 likes

  • 759047 Views
  • 18 replies
  • 29 likes

Premium account doesn't work all of a sudden

Hi,All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify from my computer desktop it works for 2 seconds then this ...

Regular

Hi, All of a sudden I get Error code:3 and it says that my account name or password is wrong. It has been working for the last 2 years and I haven't changed anything. When loggin in to Spotify fro...

MattSuda

Spotify Star

381 Views

3 replies

0 likes

Login
Premium
  • 381 Views
  • 3 replies
  • 0 likes

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Newbie

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MattSuda

Spotify Star

268 Views

1 replies

0 likes

Account
  • 268 Views
  • 1 replies
  • 0 likes

I am being charged with being a member - please help!!

Hello, You are charging my bank account every month for 99 DKK but I am NOT a member of Spotify and have commercials btw the songs - so there is no way to cancel it on your homepage. Will you please get in touch with me at codan2 @yahoo.com and cance...

Casual Listener

Hello,   You are charging my bank account every month for 99 DKK but I am NOT a member of Spotify and have commercials btw the songs - so there is no way to cancel it on your homepage.  ...

SuperWisdom

Community Legend

329 Views

3 replies

0 likes

Account
  • 329 Views
  • 3 replies
  • 0 likes

Spotify Family query

I have just upgraded to the premium family and my daughter has linked to my account, how does she now access her own premium section and her own playlists etc...? Thanks

Casual Listener

I have just upgraded to the premium family and my daughter has linked to my account, how does she now access her own premium section and her own playlists etc...?   Thanks

SuperWisdom

Community Legend

563 Views

4 replies

0 likes

Account
Other
Premium
  • 563 Views
  • 4 replies
  • 0 likes

Changing Spotify premium offer

Hello. Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use said offer but there was a payment problem. Today I have retu...

Newbie

Hello.   Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use s...

MattSuda

Spotify Star

284 Views

1 replies

0 likes

Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Can't get 30 day premium free

I registered my account today and I realized a different email was used for my spotify account. So I unsubscribed after 2 mins. Now I can't get the free trial again. Is that how it is really? 

Newbie

I registered my account today and I realized a different email was used for my spotify account. So I unsubscribed after 2 mins. Now I can't get the free trial again. Is that how it is really? 🖓

sandysmallwood

Newbie

674 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 674 Views
  • 2 replies
  • 0 likes

Free to premium

Hi there !!!We'll today I try to change my free account to the premium one, I put every single information you require and at the end appears something saying that something was wrong with the charge, but my bank send me my recive for the Spotify cha...

Newbie

Hi there !!! We'll today I try to change my free account to the premium one, I put every single information you require and at the end appears something saying that something was wrong with the char...

221 Views

0 replies

0 likes

Account
Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Student spotify

I need to be reimbursed I sign up for the student and it took my money

Newbie

I need to be reimbursed I sign up for the student and it took my money

user-removed

Not applicable

225 Views

1 replies

0 likes

Account
Other
  • 225 Views
  • 1 replies
  • 0 likes

Signed up for 3 months premium (9 DKK - a current offer in DK) - was charged 99 DKK

Hello There is currently a limited offer in Denmark (advertised everywhere) that if you sign up for premium one will recieve 3 month premium subscription for only 9 DKK (approx. 1,5 USD). I signed up for the offer but was charged DKK 99 for the 3 mon...

Newbie

Hello   There is currently a limited offer in Denmark (advertised everywhere) that if you sign up for premium one will recieve 3 month premium subscription for only 9 DKK (approx. 1,5 USD). &...

386 Views

0 replies

0 likes

Account
Premium
  • 386 Views
  • 0 replies
  • 0 likes

I upgraded to premium, but I still have a free account

Hi guys, so in May 23th after my 7 premium free days are over i decided to upgrade to premium for 3 months by $9.00, i went to the page to do that, i put my credit card info there, and when I click the button to start my premium account, appear a mes...

Newbie

Hi guys, so in May 23th after my 7 premium free days are over i decided to upgrade to premium for 3 months by $9.00, i went to the page to do that, i put my credit card info there, and when...

166 Views

0 replies

0 likes

Account
  • 166 Views
  • 0 replies
  • 0 likes

Subcription still free and too many charges

I just payed my subscription ut it charged me on my credit card like 6 times and it still says im a free user im concerned more over the charges than my account still being free thought, Please Help Thank you in advance

Casual Listener

I just payed my subscription ut it charged me on my credit card like 6 times and it still says im a free user im concerned more over the charges than my account still being free thought, Please Help ...

EduardoMX00

Casual Listener

307 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 307 Views
  • 2 replies
  • 0 likes

Help - Premium

Compré Premium y se me hizo el cargo a mi tarjeta de crédito, pero sigo teniendo la suscripción gratuita. Ya reinstalé la aplicación y sigue sin actualizarse el estado de mi cuenta.Espero me devuelvan el tiempo perdido por este problema.Compré 3 mese...

Casual Listener

Compré Premium y se me hizo el cargo a mi tarjeta de crédito, pero sigo teniendo la suscripción gratuita. Ya reinstalé la aplicación y sigue sin actualizarse el estado de mi cuenta. Espero me devuel...

292 Views

0 replies

0 likes

Premium
  • 292 Views
  • 0 replies
  • 0 likes

Please Help :(

Ive been getting charge for a account i havnt been using ive tryed looking through my emails to find the paymeant but i find nothing ..I just wanna get acces to that account if ima be paying for it but i forgot my username and email with it to am com...

Visitor

Ive been getting charge for a account i havnt been using ive tryed looking through my emails to find the paymeant but i find nothing .. I just wanna get acces to that account if ima be paying for it...

user-removed

Not applicable

197 Views

1 replies

0 likes

Account
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Please Help!!

I Can't Seem To Remember My Password, Help!

Casual Listener

I Can't Seem To Remember My Password, Help!

user-removed

Not applicable

467 Views

5 replies

0 likes

Premium
  • 467 Views
  • 5 replies
  • 0 likes

Wrong email address linked to account

Hey, I recently was logged out of my account on my phone and computer, when trying to log back in, I forgot my password, so I reset it. Turns out that the email address linked to it is a random one (I've never seen before "it's @jp.com"). This is a f...

Newbie

Hey, I recently was logged out of my account on my phone and computer, when trying to log back in, I forgot my password, so I reset it. Turns out that the email address linked to it is a random one (...

231 Views

0 replies

0 likes

Account
  • 231 Views
  • 0 replies
  • 0 likes

Charged for a mistake

So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore but then 4 minutes later i get a notification saying ...

Newbie

So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore bu...

user-removed

Not applicable

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Subscription

I bought Spotify premium 5 times and I restarted the app and re downloaded it and it still says I'm on free. What do I do?

Regular

I bought Spotify premium 5 times and I restarted the app and re downloaded it and it still says I'm on free. What do I do?

user-removed

Not applicable

693 Views

13 replies

0 likes

Subscription
  • 693 Views
  • 13 replies
  • 0 likes

How do I add a family member HELP!!!

Okay so I've had a premium individual account for a while now. I've shared the account back and forth with my fiancé (I pay the bill) and I decided to upgrade to family plan. I tried sharing the link for her to add and says she is already on my accou...

Casual Listener

Okay so I've had a premium individual account for a while now. I've shared the account back and forth with my fiancé (I pay the bill) and I decided to upgrade to family plan. I tried sharing the link...

user-removed

Not applicable

594 Views

7 replies

0 likes

Account
  • 594 Views
  • 7 replies
  • 0 likes

Cuenta de Premium

Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta

Newbie

Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta

158 Views

0 replies

0 likes

Premium
  • 158 Views
  • 0 replies
  • 0 likes