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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76651 Views

28 replies

0 likes

  • 76651 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94729 Views

9 replies

2 likes

Account
Login
  • 94729 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playstation Music - 2 months of Spotify Premium for just $2.40

Hi,I saw the offer on Spotify website to run it on Playstation Music where I can get 2 months of Spotify Premium for just $2.40. I followed all the instructions, but it didn't work, allI got was a free month trial?! How do I access this deal?Cheers,C...

Casual Listener

Hi, I saw the offer on Spotify website to run it on Playstation Music where I can get 2 months of Spotify Premium for just $2.40.  I followed all the instructions, but it didn't work, allI got ...

itschappo

Casual Listener

745 Views

2 replies

1 likes

Premium
  • 745 Views
  • 2 replies
  • 1 likes

Is the Premium account offer of £9.99 for 3 months a direct debit payment?

Hello,I need to have a direct debit coming out of my bank account. I would like to set up a Premium spotify account as this payment. However with the offer of £9,99 for 3 months, there will only be one payment in the 3 months. Will this still count a...

Newbie

Hello, I need to have a direct debit coming out of my bank account. I would like to set up a Premium spotify account as this payment. However with the offer of £9,99 for 3 months, there will only be...

LordRollin

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but not getting Premium.

Hi, I just happen to face this issue today when i tried to use Spotify on both my PC as well as Android Phone, my Premium service is gone and it went back to 'Spotify Free'. I have checked online and saw that i am still on the Premium as stated in th...

Casual Listener

Hi,   I just happen to face this issue today when i tried to use Spotify on both my PC as well as Android Phone, my Premium service is gone and it went back to 'Spotify Free'. I have checked o...

Carlos

Roadie

286 Views

1 replies

0 likes

Premium
Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Help

Hello I was low in my bank account balance and when they charge spotify they did an overdraft fee of about 40 bucks they told me if you guys return my payment they would take my overdraft fee Also I dident knew that they can still do the transaction ...

Newbie

Hello I was low in my bank account balance and when they charge spotify they did an overdraft fee of about 40 bucks they told me if you guys return my payment they would take my overdraft fee Also I ...

LordRollin

Community Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Change username?

Is there a way to change your username?

Newbie

Is there a way to change your username?

Bittencourt

Spotify Star

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

Meu perfil quando eu entro pelo celular..

Meu perfil quando eu entro pelo celular, clico no meu nome, e nunca aparece minha foto e nem minhas playlists.. Não sei pra quem pedir suporte (conta premium).. Obrigada

Casual Listener

Meu perfil quando eu entro pelo celular, clico no meu nome, e nunca aparece minha foto e nem minhas playlists.. Não sei pra quem pedir suporte (conta premium).. Obrigada

ohannickel

Newbie

9485 Views

4 replies

0 likes

Premium
  • 9485 Views
  • 4 replies
  • 0 likes

Solved!! account hacked no information from spotify

Hello Spotify community, recently my account was hacked and accessed by a someone else. I contacted the Spotify support and they immediately froze my account, deleted all CC information, and reset my password. I provided the Spotify team with the inf...

Casual Listener

Hello Spotify community,  recently my account was hacked and accessed by a someone else.  I contacted the Spotify support and they immediately froze my account, deleted all CC informa...

hilolow

Casual Listener

871 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 871 Views
  • 4 replies
  • 0 likes

Superuser Contribution Give me my spotify service back

You have taken my money (monthly payment) from my bank account but when I launch spotify I receive no service, just a message that says 'Your last payment didn't work.' According to my bank account details you/apple App Store Sudney have made the mon...

Visitor

You have taken my money (monthly payment) from my bank account but when I launch spotify I receive no service, just a message that says 'Your last payment didn't work.' According to my bank account d...

Carlos

Roadie

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont pay with Paypal

cuando inicio sesion con Paypal, ingreso y el recuento de carga, pero no termina la transacción, no se suscribe, no hay dinero paypal se deduce, y volver a la misma enlace donde se le solicitará que acepte los términos de paypal¡¡¡¡AYUADAME!!!!

Newbie

cuando inicio sesion con Paypal, ingreso y el recuento de carga, pero no termina la transacción, no se suscribe, no hay dinero paypal se deduce, y volver a la misma enlace donde se le solicitará que ...

Carlos

Roadie

314 Views

1 replies

0 likes

Account
Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login unsucessful

I always leave my Spotify on my laptop logged in and for some reason when I went to open it this morning it has logged me out and is not accepting my Facebook login(which is linked up) or my username or email login. I have moved country in the last 2...

Newbie

I always leave my Spotify on my laptop logged in and for some reason when I went to open it this morning it has logged me out and is not accepting my Facebook login(which is linked up) or my username...

Carlos

Roadie

343 Views

1 replies

0 likes

Free
Login
Security
  • 343 Views
  • 1 replies
  • 0 likes

Why is the price for premium been upped? And why is there no longer a 12months subscription?

Like title says! Why? I'm a longtime subscriber to premium, and I don't want to pay more than I have in the past, cause your services have not been upgraded or bettered in any way, I would rather say the compleat oposite! I know I'm not the only one ...

Newbie

Like title says! Why? I'm a longtime subscriber to premium, and I don't want to pay more than I have in the past, cause your services have not been upgraded or bettered in any way, I would rather say...

pockets68

Casual Listener

4504 Views

3 replies

1 likes

Premium
  • 4504 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium family - no sound

I have just upgrade my family to preium family. They have their own accounts, now my account and my wifes has no sound, but plays. My daughters works fine. She's happy. were not. Guidance please

Newbie

I have just upgrade my family to preium family. They have their own accounts, now my account and my wifes has no sound, but plays. My daughters works fine. She's happy. were not. Guidance please

Carlos

Roadie

293 Views

1 replies

0 likes

Premium
  • 293 Views
  • 1 replies
  • 0 likes

account issue

i changed my password and now i cant get logged in on any other device

Newbie

i changed my password and now i cant get logged in on any other device

189 Views

0 replies

0 likes

Account
Login
  • 189 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Apple App not recognizing my password

Hi, I am trying to login to the App downloaded to my Apple computer and it doesn't recognize my password. I already put reset password and it still doesn't let me login. Does anyone know how to make this work?

Newbie

Hi, I am trying to login to the App downloaded to my Apple computer and it doesn't recognize my password. I already put reset password and it still doesn't let me login. Does anyone know how to make ...

Carlos

Roadie

330 Views

1 replies

0 likes

Account
Login
Security
  • 330 Views
  • 1 replies
  • 0 likes

I can't upgrade to a premium plan!

So I keep trying to upgrade to a premium plan and it just tells me that I have already subscribed to premium from another source. The thing is, this is a new account that I created seconds before trying to upgrade, so there is no way that I could hav...

Newbie

So I keep trying to upgrade to a premium plan and it just tells me that I have already subscribed to premium from another source. The thing is, this is a new account that I created seconds before try...

Astame

Community Legend

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

6.99€/3 months - Promotion not applied

Hey. Today I clicked a Spotify banner in the desktop version (windows) that said 6.99€ Premium for three months. I proceeded to subscribe this promotion but, for my surprise, in my account it says "Your subscription will automatically renew on 7/23/1...

Newbie

Hey. Today I clicked a Spotify banner in the desktop version (windows) that said 6.99€ Premium for three months. I proceeded to subscribe this promotion but, for my surprise, in my account it says "Y...

LordRollin

Community Legend

310 Views

1 replies

0 likes

Subscription
  • 310 Views
  • 1 replies
  • 0 likes

can't login anymore

i started my one month free trial on may 13, and i ended it on june 13, but however they still debited money from my bank account and i reversed the bill, but now i can't login to my account anymore.because i started spotify family and i paid for tha...

Casual Listener

i started my one month free trial on may 13, and i ended it on june 13, but however they still debited money from my bank account and i reversed the bill, but now i can't login to my account anymore....

LordRollin

Community Legend

232 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Email and Username change, also case number.

I've emailed Spotify via conact forms requesting this change but had no reply (as most people seem too). So I've replied to the non reply email I got when I tried to update my email via the community settings option. Still no relpy. I can see that pe...

Visitor

I've emailed Spotify via conact forms requesting this change but had no reply (as most people seem too). So I've replied to the non reply email I got when I tried to update my email via the community...

LordRollin

Community Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Hacker Changed Language

My account was recently taken over by some German guy who basically deleted everything on it, though I recovered the playlists. I spent about two weeks looking for the "Discover Weekly" Playlist until I realized it was there the entire time, only it ...

Newbie

My account was recently taken over by some German guy who basically deleted everything on it, though I recovered the playlists.   I spent about two weeks looking for the "Discover Weekly" Play...

Bittencourt

Spotify Star

403 Views

1 replies

0 likes

Account
Other
Security
  • 403 Views
  • 1 replies
  • 0 likes