Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 171590 Views
  • 695 replies
  • 57 likes
  • Account
  • 171590 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090375 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090375 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51924 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51924 Views
  • 58 replies
  • 8 likes

Mi Pago se efectuó pero no tengo beneficios premium

Hola! Realice el pago de mi spotify premium el 9 de Marzo, funcionó el día 10 y después volvió a ser básico, ya desinstalé el programa como venía en el programa de ayuda pero sigue sin servir, me pueden ayudar por favor?

  • Newbie
  • Hola!     Realice el pago de mi spotify premium el 9 de Marzo, funcionó el día 10 y después volvió a ser básico, ya desinstalé el programa como venía en el programa de ayuda pero sigue s...
  • Steph_B
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Free premium offer 0,99 for 3 months

I was suposed to get Free premium spotify for 0,99€ for 3 months and afterwards 9,99€ every month. But you have charged 9,99€ from the very beginning. Why? If thus, I want to cancel the premium spotify, I'm not agree with that. I'm a little bit dissa...

  • Casual Listener
  • I was suposed to get Free premium spotify for 0,99€ for 3 months and afterwards 9,99€ every month. But you have charged 9,99€ from the very beginning. Why? If thus, I want to cancel the premium ...
  • OviiiOne
  • Community Legend
  • 1932 Views
  • 6 replies
  • 3 likes
  • 1932 Views
  • 6 replies
  • 3 likes

Email ID changed and forgotten password

I will like to change my subscription but my email domain no longer exists and i have forgotten my password. What should i do?

  • Visitor
  • I will like to change my subscription but my email domain no longer exists and i have forgotten my password. What should i do? 
  • user-removed
  • Not applicable
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

HELP AJBAANVAJAV

PLEASE TELL ME *CRY*im a new user from indonesia. ive paid my spotify premium via web because its a lot cheaper than via app. i paid in on some market that recommended by spotify itself. the problem is, when i want to redeem my code, it said that my ...

  • Newbie
  • PLEASE TELL ME *CRY* im a new user from indonesia. ive paid my spotify premium via web because its a lot cheaper than via app. i paid in on some market that recommended by spotify itself. the proble...
  • meahtenoha
  • Spotify
  • 299 Views
  • 2 replies
  • 0 likes
  • Help
  • 299 Views
  • 2 replies
  • 0 likes

Missed Payment

Hello, I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with all my music? Any help?thanks - John

  • Casual Listener
  • Hello,   I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with al...
  • meahtenoha
  • Spotify
  • 1291 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 1291 Views
  • 5 replies
  • 0 likes

Premium Subscription automatically renews

I've been using Spotify since last year and I always wonder why I'm still on PREMIUM even after the free trial period.I'm quite busy that I don't notice the charges every month, but lately I checked my bank account and saw that Spotify has been charg...

  • Newbie
  • I've been using Spotify since last year and I always wonder why I'm still on PREMIUM even after the free trial period. I'm quite busy that I don't notice the charges every month, but lately I checke...
  • SuperWisdom
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Premium Account is not downgradable

Hi, I want to downgrade the account to free. So I have logged in into iTunes "Account-Information" but there is no postion "Subscriptions".My account is still set as premium and at 10.5. it will get charged by new. How can I quit the premium account?...

  • Casual Listener
  • Hi,   I want to downgrade the account to free. So I have logged in into iTunes "Account-Information" but there is no postion "Subscriptions". My account is still set as premium and at 10.5. i...
  • MattSuda
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 141 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Gift Card PIN unreadable

I recently purchased the $36 Spotify gift card from BIGW but when I peeled the sticker off the PIN code was damaged and cannot be read. I've contacted support many times over the last 48 hours, to no avail, so any response would be greatly appreciate...

  • Casual Listener
  • I recently purchased the $36 Spotify gift card from BIGW but when I peeled the sticker off the PIN code was damaged and cannot be read. I've contacted support many times over the last 48 hours, to no...
  • MattSuda
  • Spotify Star
  • 2976 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2976 Views
  • 4 replies
  • 0 likes

Spotify stops playing music after everg track

After a recent update of my app, Spotify stops playing a song after everg track. So my phone has to remain with the screen lit up for it to continue to play. But if its on the lock screen it wont continue to play after a song is finished. It also doe...

  • Regular
  • After a recent update of my app, Spotify stops playing a song after everg track. So my phone has to remain with the screen lit up for it to continue to play. But if its on the lock screen it wont con...
  • PetrosKalliontz
  • Regular
  • 298 Views
  • 12 replies
  • 0 likes
  • Premium
  • 298 Views
  • 12 replies
  • 0 likes

Mobile provider subscription

Hi, i have a spotify premium subscription connected to my prepaid deal which will end in a couple of weeks. What will happen with my spotify premium subscrption. I still want to keep it but at the moment can't change any payment details since it is s...

  • Newbie
  • Hi,   i have a spotify premium subscription connected to my prepaid deal which will end in a couple of weeks. What will happen with my spotify premium subscrption. I still want to keep it but ...
  • MattSuda
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 109 Views
  • 1 replies
  • 0 likes

cancel subscription

Hi so I've been truing to cancel my account but when I log on to my account it says I'm not on anything and it asked if I want to sign up to Spotify premium. Yet Spotify has been taking $12:99 out a month!!!!!!

  • Newbie
  • Hi so I've been truing to cancel my account but when I log on to my account it says I'm not on anything and it asked if I want to sign up to Spotify premium. Yet Spotify has been taking $12:99 out a ...
  • MattSuda
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 104 Views
  • 1 replies
  • 0 likes

Login information has been changed.

All of the sudden my email address and password has been changed. I have spotify family and it won't let me log into my account. Please help me change it back to my email address! It's the same as my user name. . My user name is missford666 but the e...

  • Newbie
  • All of the sudden my email address and password has been changed.  I have spotify family and it won't let me log into my account.  Please help me change it back to my email address!  I...
  • MattSuda
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Login
    Security
    Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Help now

I've been trying all day.. I got the family plan sent the invite to my husbands phone and it's not allowing him to do anything.. I've tried going to website and again no luck

  • Newbie
  • I've been trying all day.. I got the family plan sent the invite to my husbands phone and it's not allowing him to do anything.. I've tried going to website and again no luck
  • MattSuda
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • Premium
  • 63 Views
  • 1 replies
  • 0 likes

Payment

I was signing up for student discount; however, im in highschool so i couldnt get discount so i backed out of signing up but was still charged. Im not evening getting perks so im mad im stilled charged for it.

  • Newbie
  • I was signing up for student discount; however, im in highschool so i couldnt get discount so i backed out of signing up but was still charged. Im not evening getting perks so im mad im stilled charg...
  • MattSuda
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 59 Views
  • 1 replies
  • 0 likes

subscribe to spotify premium and i get charge tiwce

hello i subscribe to spotify premium and i get charge tiwce i have another problem my artist following list dose not load i try everything but could not fix it i try to follow and unfollow the same artist but could not fix it still not load i try to ...

  • Newbie
  • hello i subscribe to spotify premium and i get charge tiwce   i have another problem my artist following list dose not load i try everything but could not fix it i try to follow and unfollow t...
  • MattSuda
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

I just added my son to my premium family plan before I cancelled his premium account. Will his premium get cancelled automatically.

  • Newbie
  • I just added my son to my premium family plan before I cancelled his premium account. Will his premium get cancelled automatically.
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Premium Payment

Hi I paid my monthly Premium for Spotify, and it seemed to work, but the next day when I went to use spotify it notified me that the payment hadn't worked. The problem is it's taken my money but won't let me use Spotify. I even received notification ...

  • Newbie
  • Hi  I paid my monthly Premium for Spotify, and it seemed to work, but the next day when I went to use spotify it notified me that the payment hadn't worked.  The problem is it's taken my m...
  • DasPeter
  • Community Legend
  • 166 Views
  • 3 replies
  • 0 likes
  • Premium
  • 166 Views
  • 3 replies
  • 0 likes

New account but no premium offer

hi, i've created a new spotify account and i want to upgrades to premium. spotify offers me 3 months premium for 0,99€. i want to subscribe but when i try to pay with mi credit card appears that message: you have already taken advantage of the free t...

  • Casual Listener
  • hi,   i've created a new spotify account and i want to upgrades to premium.  spotify offers me 3 months premium for 0,99€. i want to subscribe but when i try to pay with mi credit card ap...
  • Erkanspot
  • Newbie
  • 7214 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7214 Views
  • 8 replies
  • 0 likes

Unable to Login

After multiple attempts to reachout to @SpotfiyStatus and @spotfiyCares I have come here for help! I have a premium account and cant access my account on any devices. I have tried to reset Password and when doing so it says that my username/email are...

  • Newbie
  • After multiple attempts to reachout to @SpotfiyStatus and @spotfiyCares I have come here for help! I have a premium account and cant access my account on any devices. I have tried to reset Password a...
  • Maxim
  • Spotify Star
  • 123 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 123 Views
  • 3 replies
  • 0 likes

Env: prod