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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282658 Views
  • 830 replies
  • 88 likes
  • Account
  • 282658 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134219 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134219 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76200 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76200 Views
  • 63 replies
  • 9 likes

Upgrading to Premium

I upgraded to Premium as part of a 3 month for £9.99 deal, but on the confirmation email I recieved it says they will charge me every month at the bottom. I dont know if its a default email and they dont change it even if its a deal or will they char...

  • Newbie
  • I upgraded to Premium as part of a 3 month for £9.99 deal, but on the confirmation email I recieved it says they will charge me every month at the bottom. I dont know if its a default email and they ...
  • LordRollin
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
  • 117 Views
  • 1 replies
  • 0 likes

Random Users on Account

I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service most the time and will be forced to cancel my members...

  • Casual Listener
  • I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service mo...
  • Ccohlson
  • Casual Listener
  • 793 Views
  • 3 replies
  • 0 likes
  • Premium
  • 793 Views
  • 3 replies
  • 0 likes

My premium will not left listen to music offline

I have upgraded to premium today. Order # 210748828253070. It will not allow for me to listen to music offline. I have tried the recommendation. Turn off turn back on and a clear re-installation. Still nothing works. I even put it in offline mode sti...

  • Newbie
  • I have upgraded to premium today. Order # 210748828253070. It will not allow for me to listen to music offline. I have tried the recommendation. Turn off turn back on and a clear re-installation. Sti...
  • LordRollin
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Premium
  • 88 Views
  • 1 replies
  • 0 likes

Sign In With facebook and account name and password get different results...

When I saw the $.99 for three months premium I just couldn't pass that up, so for speed reasons, I just signed in with my facebook account, then proceeded to purcahse the deal. The premium kicked in right away and I've been loving it. But just now, I...

  • Newbie
  • When I saw the $.99 for three months premium I just couldn't pass that up, so for speed reasons, I just signed in with my facebook account, then proceeded to purcahse the deal. The premium kicked in ...
  • LordRollin
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Login
  • 324 Views
  • 1 replies
  • 0 likes

3 months for premium for 0.99 CAD

Hi, I really want to subscribe myself for the 3 months of premium 0.99 CAD but I wanted to know if there is a way to pay with the money on my App Store account because I don't have any credit card and it doesn't show this option in the link that I wa...

  • Newbie
  • Hi,  I really want to subscribe myself for the 3 months of premium 0.99 CAD but I wanted to know if there is a way to pay with the money on my App Store account because I don't have any cr...
  • LordRollin
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 593 Views
  • 1 replies
  • 0 likes

Problema con Movistar Premium y cuenta Premium Familiar

Hola, He estado suscrito a Spotify Premium a través de la oferta de Movistar Fusión. Me acabo de dar de baja de Movistar Premium para poder activar la cuenta Premium Familiar para 6 personas pero me sale este error en la página de activación: Desgrac...

  • Casual Listener
  • Hola,   He estado suscrito a Spotify Premium a través de la oferta de Movistar Fusión. Me acabo de dar de baja de Movistar Premium para poder activar la cuenta Premium Familiar para 6 personas...
  • alvaroprb
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 424 Views
  • 2 replies
  • 0 likes

Downloads

I had several playlist downloaded when I had my free premium trial and now that I have updated my spotify it says the songs and playlist needs to be downloaded again and my free trial is up??????

  • Newbie
  • I had several playlist downloaded when I had my free premium trial and now that I have updated my spotify it says the songs and playlist needs to be downloaded again and my free trial is up??????
  • LordRollin
  • Community Legend
  • 65 Views
  • 1 replies
  • 0 likes
  • Other
  • 65 Views
  • 1 replies
  • 0 likes

Logging in

Signed up for family plan and keeps asking my wife for password and she does not have one?

  • Casual Listener
  • Signed up for family plan and keeps asking my wife for password and she does not have one?
  • osornios
  • Spotify Star
  • 107 Views
  • 2 replies
  • 0 likes
  • Login
  • 107 Views
  • 2 replies
  • 0 likes

Fiz login com Facebook mas não quero o nome e a foto

Olá desejo mudar o nome e a foto da conta mas não consigo fazer isto pelo celular. É possível mudar estes dados da conta? Na verdade eu tinha outra conta mas devido a promoção premium acabei criando outra pelo facebook sem querer e tive que logar com...

  • Casual Listener
  • Olá desejo mudar o nome e a foto da conta mas não consigo fazer isto pelo celular. É possível mudar estes dados da conta? Na verdade eu tinha outra conta mas devido a promoção premium acabei criando ...
  • Bittencourt
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 143 Views
  • 3 replies
  • 0 likes

Le di click a la oferta de US$5.99 por 3 meses y se hizo la suscripción normal

Hoy me salió el banner de la oferta de 5.99 dólares por tres meses de Spotify Premium, hice el pago cuando me salió en la ventana, pero cuando me confirmó que se había hecho el pago, decía que se me volvería a descontar el dinero en un mes. Por su pu...

  • Newbie
  • Hoy me salió el banner de la oferta de 5.99 dólares por tres meses de Spotify Premium, hice el pago cuando me salió en la ventana, pero cuando me confirmó que se había hecho el pago, decía que se me ...
  • osornios
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 428 Views
  • 1 replies
  • 0 likes

spotify premium

there's this offer 3 months for 9 kr. i paied the 9 kr. but didn't get premium i tried to delete it and instal it again and then log in and off again but it didn't work it still showed free. i need help

  • Newbie
  • there's this offer 3 months for 9 kr. i paied the 9 kr. but didn't get premium i tried to delete it and instal it again and then log in and off again but it didn't work it still showed free. i need h...
  • LordRollin
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 82 Views
  • 1 replies
  • 0 likes

How to change my password

In IOS i can't change my password. The keyboard doesn't appear on the screen.

  • Newbie
  • In IOS i can't change my password. The keyboard doesn't appear on the screen.
  • LordRollin
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • Account
  • 86 Views
  • 1 replies
  • 0 likes

Unsubscribed because no money, resubscribtion not working anymore

Hello, I recently went from premium to free because I had no money (because I'm a student) on my PayPal.I transfered money from my bank to my PayPal to re-subscribe again but this failed. This probably to paypal asking me premission to ask my bank to...

dc1a8467c1
  • Casual Listener
  • Hello,   I recently went from premium to free because I had no money (because I'm a student) on my PayPal. I transfered money from my bank to my PayPal to re-subscribe again but this failed. ...
  • LordRollin
  • Community Legend
  • 230 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 230 Views
  • 5 replies
  • 0 likes

cancelled premium still got charged

i cancel my subscription and still got charged the fee... can you please investigate Thank you

  • Newbie
  • i cancel my subscription and still got charged the fee...   can you please investigate   Thank you
  • rachellejane017
  • Regular
  • 110 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 110 Views
  • 2 replies
  • 0 likes

Help quick

I used to have my account in mexico because i used to live there but know it told me to change my account to my current country but i do not have premium anymore please contact me and help me ASAP

  • Newbie
  • I used to have my account in mexico because i used to live there but know it told me to change my account to my current country but i do not have premium anymore please contact me and help me ASAP
  • osornios
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! 10 dollar gift

I had a quick question. If I were to gift someone a 10 dollar code, could they use the code and benefit from the 3 months for 10 dollar offer? Thank you!

  • Casual Listener
  • I had a quick question. If I were to gift someone a 10 dollar code, could they use the code and benefit from the 3 months for 10 dollar offer?    Thank you!
  • Piscato
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 197 Views
  • 2 replies
  • 0 likes

Student Account problems

I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium because of not being s student...but I was still charg...

  • Newbie
  • I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium bec...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 64 Views
  • 1 replies
  • 0 likes

Premium

I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything

  • Newbie
  • I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! problem with gift card

i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?

  • Newbie
  • i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Change country in spotify

Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in the country I can't. Can someone from the spotify ...

  • Casual Listener
  • Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in...
  • nathaliakhayat
  • Casual Listener
  • 100 Views
  • 2 replies
  • 0 likes
  • Account
  • 100 Views
  • 2 replies
  • 0 likes