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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255889 Views
  • 782 replies
  • 81 likes
  • Account
  • 255889 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126564 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126564 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69803 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69803 Views
  • 63 replies
  • 8 likes

Being charged twice a month

My credit card is being charged twice a month, though I only have the one subscription. My account overview says I only have one payment a month. How do I go about stopping these charges from happening in the future? Is there any course of refunds fo...

  • Newbie
  • My credit card is being charged twice a month, though I only have the one subscription. My account overview says I only have one payment a month. How do I go about stopping these charges from happeni...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • Account
  • 239 Views
  • 3 replies
  • 0 likes

premium

I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?

  • Casual Listener
  • I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?
  • Maxim
  • Spotify Star
  • 209 Views
  • 5 replies
  • 0 likes
  • Premium
  • 209 Views
  • 5 replies
  • 0 likes

Account Statistics / Information

i want to delete my account because i have another one. Hoy may i do it?

  • Visitor
  • i want to delete my account because i have another one. Hoy may i do it?
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Customer service where are you??!

Hey!What the hell is wrong with the swedish customer support? Ive emailed them/you 4 times this week and still no answer.. It's literally been 6 days now..Saturday i got an email saying someone changed my email conected to my account. (mine is vp_vp@...

  • Visitor
  • Hey! What the hell is wrong with the swedish customer support? Ive emailed them/you 4 times this week and still no answer.. It's literally been 6 days now.. Saturday i got an email saying someone c...
  • user-removed
  • Not applicable
  • 193 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 193 Views
  • 4 replies
  • 0 likes

Charged twice and have never signed up for premium

In the past I have used the Spotify free trial. Recently I inquired about signing up for premium with the student discount. I plugged in my CC info and then when I put in my school it says I'm not eligible so I remained on be free subscription. I am ...

  • Casual Listener
  • In the past I have used the Spotify free trial. Recently I inquired about signing up for premium with the student discount. I plugged in my CC info and then when I put in my school it says I'm not el...
  • ColeF_22
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 198 Views
  • 2 replies
  • 0 likes

Change to a student account

I've had Spotify for about 1 month, and then myfriend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should doSince money is tight sometimes so can I change this acount to a student account or do I ...

  • Newbie
  • I've had Spotify for about 1 month, and then my friend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should do Since money is tight sometimes so...
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Cannot change country/credit card settings after move to UK

Hi there, I have been trying all morning to adjust my account settings with no luck. I have recently moved from Australia to UK and I am trying to update my payment details to my UK credit card. My previous payment was unsuccessful (as my Australian ...

  • Newbie
  • Hi there,   I have been trying all morning to adjust my account settings with no luck. I have recently moved from Australia to UK and I am trying to update my payment details to my UK credit c...
  • osornios
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Hacked facebook

HiMy Facebook has been hacked so now i can not use That account for Spotify but i am still paying for it. How can i stop that so i only Pay for one premium account?

  • Visitor
  • Hi My Facebook has been hacked so now i can not use That account for Spotify but i am still paying for it. How can i stop that so i only Pay for one premium account?
  • osornios
  • Spotify Star
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
  • 238 Views
  • 2 replies
  • 0 likes

songs are not available

Hello,I'm using Spotify free for over a year, but in the last three months I have problems listening to songs or playlists..There's always a blue coloured message (translated from german), which says "This song is not available. If u have this data o...

  • Newbie
  • Hello, I'm using Spotify free for over a year, but in the last three months I have problems listening to songs or playlists.. There's always a blue coloured message (translated from german), which ...
  • osornios
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Free
  • 142 Views
  • 1 replies
  • 0 likes

Charged twice

Hi I was charged twice when I bought Spotify Premium today. Can I Get a refund on the second payment?

  • Newbie
  • Hi   I was charged twice when I bought Spotify Premium today.   Can I Get a refund on the second payment?
  • osornios
  • Spotify Star
  • 555 Views
  • 11 replies
  • 1 likes
  • 555 Views
  • 11 replies
  • 1 likes

Student Discount Problems

I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription price once I graduated. However, I still have a ye...

  • Newbie
  • I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription...
  • Ambivalence
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Refund please?

I set up a premium account thinking I was getting a free trial first, and my paypal account was charged for it. I cancelled the premium, but have gotten no refund. Please help me, I don't want to pay $11 for two minutes of use. X(

  • Newbie
  • I set up a premium account thinking I was getting a free trial first, and my paypal account was charged for it. I cancelled the premium, but have gotten no refund. Please help me, I don't want to pay...
  • osornios
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 3 replies
  • 0 likes

HACKED!

My account has been hacked now for the 3rd time in 2 weeks. I've changed my password but whoever is using it has deleted all my playlists, some of which I have had for around 10 years or so, give or take. Currently they are listening to Malaysian hit...

  • Casual Listener
  • My account has been hacked now for the 3rd time in 2 weeks. I've changed my password but whoever is using it has deleted all my playlists, some of which I have had for around 10 years or so, give or ...
  • osornios
  • Spotify Star
  • 112 Views
  • 2 replies
  • 0 likes
  • Account
  • 112 Views
  • 2 replies
  • 0 likes

Cancelled subscription but was still charged

HelloI cancelled my subscription and was still charged. I have been trying to get a hold of someone from spotify for the past hour and all I get are automated responses.There is no phone number and keep being sent back to same contact page which resu...

  • Casual Listener
  • Hello I cancelled my subscription and was still charged.  I have been trying to get a hold of someone from spotify for the past hour and all I get are automated responses. There is no phone n...
  • osornios
  • Spotify Star
  • 308 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 308 Views
  • 4 replies
  • 0 likes

Premium subcription via Mobile Provider Drei.at not working

Dear Community, maybe you can help me in this issue: Until yesterday, I was a Premium Member and paid the monthly fee directly to Spotify via Credit Card. As a new customer with my Mobile Phone Company - Hutchison Drei Austria GmbH - www.drei.at - th...

  • Casual Listener
  • Dear Community,   maybe you can help me in this issue:   Until yesterday, I was a Premium Member and paid the monthly fee directly to Spotify via Credit Card.   As a new customer...
  • ggunnar
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 529 Views
  • 2 replies
  • 0 likes

I want to delete my account for good

I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one

  • Casual Listener
  • I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one 😑
  • kbrooksc
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! DELETE MY ACCOUNT

End this unsuccessfull unsubscribing loop and delete our accounts already. I am not the first user to complain about the Spotify nonexistent unsubscribing procedure ! This is unacceptable !

  • Visitor
  • End this unsuccessfull unsubscribing loop and delete our accounts already. I am not the first user to complain about the Spotify nonexistent unsubscribing procedure ! This is unacceptable !
  • Superiorsidd
  • Casual Listener
  • 496 Views
  • 3 replies
  • 1 likes
  • 496 Views
  • 3 replies
  • 1 likes

Playstation 2 free months, not free!

I got a card with my Playstation headphones: New to Spotify? Recieve 2 months premium Free!I need to go to spotify.com/playstation, I created an account for Playstation and Spotify and for 2 months free premium I need to pay 1.99. Thats not free! How...

  • Newbie
  • I got a card with my Playstation headphones: New to Spotify? Recieve 2 months premium Free! I need to go to spotify.com/playstation, I created an account for Playstation and Spotify and for 2...
  • LordRollin
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 262 Views
  • 1 replies
  • 0 likes

logging in issue

So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong. I also get this: " Reset your password - SpotifyT...

  • Visitor
  • So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong...
  • user-removed
  • Not applicable
  • 232 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 232 Views
  • 2 replies
  • 0 likes

upgrade

HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free months are up

  • Casual Listener
  • HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free mon...
  • LordRollin
  • Community Legend
  • 249 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 249 Views
  • 4 replies
  • 0 likes