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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75785 Views

28 replies

0 likes

  • 75785 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93191 Views

9 replies

2 likes

Account
Login
  • 93191 Views
  • 9 replies
  • 2 likes

not a user

HelloMy husband has been charged on his credit card, but he is not a spotify user, so we suspect that someone else has used his credit card. Is it possible to find a user name from the credit card number? How can we stop the payments if he has no use...

Newbie

Hello My husband has been charged on his credit card, but he is not a spotify user, so we suspect that someone else has used his credit card. Is it possible to find a user name from the credit card ...

user-removed

Not applicable

202 Views

1 replies

0 likes

Account
Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Charged for Premium but still on free subscription

I tried signing up for the 0.99 for 3 months for premium, I didn't know I couldn't sign up for it since I already signed up for the premium free trial before but I checked my bank account and Spotify charged me and I checked my Spotify account and I'...

Casual Listener

I tried signing up for the 0.99 for 3 months for premium, I didn't know I couldn't sign up for it since I already signed up for the premium free trial before but I checked my bank account and Spotify...

Wynetteapl

Casual Listener

685 Views

2 replies

0 likes

Account
Premium
Subscription
  • 685 Views
  • 2 replies
  • 0 likes

Solved!! $ 12.99 3 month premium offer

Hi, can you get Spotify premium again when it is offered for $12.99 for 3 months. Is there a period when you can't get it when you have had this offer before?

Casual Listener

Hi, can you get Spotify premium again when it is offered for $12.99 for 3 months. Is there a period when you can't get it when you have had this offer before?

LordRollin

Community Legend

1272 Views

1 replies

0 likes

Premium
  • 1272 Views
  • 1 replies
  • 0 likes

Spotify stopped student discount

I have always had a student discount on my Spotify account. However, this month I noticed that I was charged £9.99 instead of the usual £4.99, so I cancelled my subscription. When I investigated more via this FAQ article: https://support.spotify.com/...

Newbie

I have always had a student discount on my Spotify account. However, this month I noticed that I was charged £9.99 instead of the usual £4.99, so I cancelled my subscription.   When I investig...

LordRollin

Community Legend

324 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Offline device limit

Hello spotify community. I recently bumped into this device limit, I had no idea it even existed until now. I have been using Spotify for years, and I have recently added some devices to my collection. I understand that this has something to do with ...

Newbie

Hello spotify community.   I recently bumped into this device limit, I had no idea it even existed until now.  I have been using Spotify for years, and I have recently added some device...

geno14

Newbie

9952 Views

13 replies

4 likes

  • 9952 Views
  • 13 replies
  • 4 likes

Migrar nova conta spotify com conta usada com facebook?

Pessoal, É possivel migrar a conta do spotify usada com login no facebook para uma outra conta criada nova ?

Visitor

Pessoal,  É possivel migrar a conta do spotify usada com login no facebook para uma outra conta criada nova ?

948 Views

0 replies

0 likes

Account
Login
Premium
  • 948 Views
  • 0 replies
  • 0 likes

Using iTunes store credit

I am unable to purchase Premuim using iTunes store credit. I cant seem to find the option in the iOS app. I know its cheaper to pay directly through spotify but I want to burn up some of my built up itunes credit.

Casual Listener

I am unable to purchase Premuim using iTunes store credit. I cant seem to find the option in the iOS app. I know its cheaper to pay directly through spotify but I want to burn up some of my built up ...

Astame

Community Legend

785 Views

5 replies

1 likes

Account
Premium
Subscription
  • 785 Views
  • 5 replies
  • 1 likes

Solved!! Can't login after upgrade to Spotify Premium

Well, I upgraded today to Spotify Premium - from now it says no internet connection found. Error Code 4So i logged out & tried to re-login -> This service is currently not available. Error Code 7Login via Facebook What's up here?

Casual Listener

Well, I upgraded today to Spotify Premium - from now it says no internet connection found. Error Code 4 So i logged out & tried to re-login -> This service is currently not available. Error C...

deroux

Casual Listener

381 Views

1 replies

0 likes

Account
Login
Premium
  • 381 Views
  • 1 replies
  • 0 likes

3 months for $0.99

If I signed up for Spotify Premium for 3 months for $0.99, how much do I have to pay upfront? $11.98 + tax or just 0.99 + tax?

Newbie

If I signed up for Spotify Premium for 3 months for $0.99, how much do I have to pay upfront? $11.98 + tax or just 0.99 + tax?

tunaman_jim

Gig Goer

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes

taken money from my credit card

I just gave my card details but did retreat for premium and premium filmed seriously than I was nervous a refund of the premium to 1 Can I have even heard the song .

Newbie

I just gave my card details but did retreat for premium and premium filmed seriously than I was nervous a refund of the premium to 1 Can I have even heard the song .

231 Views

0 replies

0 likes

Premium
  • 231 Views
  • 0 replies
  • 0 likes

Downloading new songs for offline

Second time using spotify premium 30days for 129. I added new songs and seperated them in a playlist coz it might be a solution then when i switch on the available for offline the spotify app ask me if i want to go premium its just silly. So what the...

Newbie

Second time using spotify premium 30days for 129. I added new songs and seperated them in a playlist coz it might be a solution then when i switch on the available for offline the spotify app ask me ...

309 Views

0 replies

0 likes

Premium
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Cancel suscription

Hey guys,I've been using Spotify for a long time but i would like to cancel my suscription for a few months, however, i cannot see the option to cancel my suscription within my Spotify settings. I have already looked for it, and pretty much browsed a...

Casual Listener

Hey guys, I've been using Spotify for a long time but i would like to cancel my suscription for a few months, however, i cannot see the option to cancel my suscription within my Spotify settings. &...

richardmaysundo

Casual Listener

520 Views

2 replies

0 likes

Account
Subscription
  • 520 Views
  • 2 replies
  • 0 likes

Can't connect on the apps

Hi dear community, I'm Dinah from France and I just got a Spotify Premium account after a long time of thinking. Anyway, I did it all good till i wanted to connect it on my Iphone 6S, they tell that or my username, or my password is wrond and ask i I...

Casual Listener

Hi dear community,   I'm Dinah from France and I just got a Spotify Premium account after a long time of thinking. Anyway, I did it all good till i wanted to connect it on my Iphone 6S, they t...

moritz_ru

Casual Listener

624 Views

5 replies

0 likes

Account
Login
  • 624 Views
  • 5 replies
  • 0 likes

Spotify Premium

So at first, excuse me if my English isn't that good: I am not English. So i started my Spotify premium account one month ago. I wanted to try it and the first month is free. I've cancelled it the day it was still possible so after that i would have ...

Newbie

So at first, excuse me if my English isn't that good: I am not English.   So i started my Spotify premium account one month ago. I wanted to try it and the first month is free. I've cancelled ...

281 Views

0 replies

0 likes

Account
Premium
  • 281 Views
  • 0 replies
  • 0 likes

I can not get a premium membership

when i try get a premium i see this screen and i can't buy a premium membership

Casual Listener

when i try get a premium i see this screen and i can't buy a premium membership 

andacnuraydinn

Casual Listener

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching to family

My husband and I have been using the same Spotify account for a while now and I was interested in switching to the family plan but our account is currently a mishmash of both our listening and playlists. Is there any way to split them up so I can get...

Newbie

My husband and I have been using the same Spotify account for a while now and I was interested in switching to the family plan but our account is currently a mishmash of both our listening and playli...

Goodman

Spotify Legend

2571 Views

1 replies

0 likes

Account
Premium
  • 2571 Views
  • 1 replies
  • 0 likes

Discover Weekly Playlist name is in the wrong languge

Hi, since all of my friends talked about the "Discover Weekly" playlist, and how awesome it is i noticed i do not have such a playlist.So in the help center "https://support.spotify.com/us/learn-more/guides/#!/article/discover-weekly/?in=search" i fo...

Casual Listener

Hi,   since all of my friends talked about the "Discover Weekly" playlist, and how awesome it is i noticed i do not have such a playlist. So in the help center "https://support.spotify.com/us...

jheywood11

Newbie

577 Views

3 replies

0 likes

Account
Other
Premium
  • 577 Views
  • 3 replies
  • 0 likes

Spotify doesnt recognise new facebook password

I recently had to change my facebook password as it was apparently hacked, after I went and changed it spotify says there's a problem. I've tried the "fogotten password" route but it directs me to facebook and asks me to change my password. Did so ag...

Newbie

I recently had to change my facebook password as it was apparently hacked, after I went and changed it spotify says there's a problem. I've tried the "fogotten password" route but it directs me to fa...

279 Views

0 replies

0 likes

Account
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! Error: can't play current song

Whenever I try to play a song the error 'can't play the current song' (in dutch: kan het huidige nummer niet afspelen) is displayed. This error is given with every song i try to play. sometimes one song slips trough and it does play the selected song...

Casual Listener

Whenever I try to play a song the error 'can't play the current song' (in dutch: kan het huidige nummer niet afspelen) is displayed. This error is given with every song i try to play. sometimes one s...

pleunvdleest

Newbie

3387 Views

8 replies

0 likes

  • 3387 Views
  • 8 replies
  • 0 likes

Pretium Family Subscriptions!

Je souhaite savoir si avec pretium Family je conserve mes recommandations et nouveautés personnalisées. En effet, je ne souhaite pas avoir des musique d'enfants proposées dans les recommandations de mon compte.Chaque compte est-il complètementt indép...

Newbie

Je souhaite savoir si avec pretium Family je conserve mes recommandations et nouveautés personnalisées. En effet, je ne souhaite pas avoir des musique d'enfants proposées dans les recommandations de ...

256 Views

0 replies

0 likes

Account
  • 256 Views
  • 0 replies
  • 0 likes