Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MovingTarget
  • Newbie
  • 240592 Views
  • 389 replies
  • 24 likes
  • Account
    Free
  • 240592 Views
  • 389 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12666 Views
  • 6 replies
  • 11 likes
  • Security
  • 12666 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527248 Views
  • 989 replies
  • 113 likes
  • Account
  • 527248 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127693 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127693 Views
  • 74 replies
  • 12 likes

Solved!! Cannot Upgrade

unable to upgrade to Premium. When I click on "start my spotify premium" the wheel just spins and doesn't let me go any further to enter payment info. Have cleared cookies. Have reinstalled Spotify but no luck. Is this a Spotify issue or something el...

  • Regular
  • unable to upgrade to Premium.  When I click on "start my spotify premium" the wheel just spins and doesn't let me go any further to enter payment info.  Have cleared cookies.  Have rei...
  • markrex13
  • Newbie
  • 866 Views
  • 11 replies
  • 0 likes
  • Premium
  • 866 Views
  • 11 replies
  • 0 likes

How to stop the auto monthly autopayment

guysI tried but am unable to stop the auto deduction from my Visa card. How do I stop this please?

  • Newbie
  • guys I tried but am unable to stop the auto deduction from my Visa card. How do I stop this please?
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Paid the full price

Wanted to take part in the offer with the 3 months but paid the full price for 1 month, can I get a refund? And if so how do I do that?

  • Newbie
  • Wanted to take part in the offer with the 3 months but paid the full price for 1 month, can I get a refund? And if so how do I do that?
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 215 Views
  • 1 replies
  • 1 likes

I paid for RM2 for 3 months premium for new account but account still free and no receipt

I paid for RM2 for 3 months premium using credit card. My card was charged but the account status is still saying Free Account and I didn't receive any receipt from my purchase in my email. Please help. -Mike

  • Newbie
  • I paid for RM2 for 3 months premium using credit card. My card was charged but the account status is still saying Free Account and I didn't receive any receipt from my purchase in my email. Plea...
  • 326 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 326 Views
  • 0 replies
  • 1 likes

信用卡顯示已付費 卻還是免費狀態

信用卡的主人已先買過三個月19元優惠,後來跟他借信用卡帳號買取同個優惠,頁面曾顯示"您已購買過類似優惠",但簡訊顯示已扣款,我的帳號也一直停留免費狀態,不管是重登入或重新下載都一樣,請問是要怎麼辦QQ

  • Newbie
  • 信用卡的主人已先買過三個月19元優惠,後來跟他借信用卡帳號買取同個優惠,頁面曾顯示"您已購買過類似優惠",但簡訊顯示已扣款,我的帳號也一直停留免費狀態,不管是重登入或重新下載都一樣,請問是要怎麼辦QQ
  • Ambivalence
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Premium
  • 512 Views
  • 1 replies
  • 0 likes

Unable to signup

Hello, My wife is experiencing some trouble with her signup. She's simply trying to signup with either her Facebook account or email "maud.beha @ gmail.com"When trying to signup via Facebook is says email_already_takenWhen trying to login via Faceboo...

  • Casual Listener
  • Hello,    My wife is experiencing some trouble with her signup. She's simply trying to signup with either her Facebook account or email "maud.beha @ gmail.com" When trying to signup via...
  • Astame
  • Community Legend
  • 4214 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 4214 Views
  • 3 replies
  • 0 likes

Problema con invitación a Spotify Premium for Family

Buenas tardes Hace unos días envié una invitación para Spotify Premium Family, pero la persona a la que se lo envié no puede usarla, le sale una notificación de error, como si hubiese aceptado la inviatción desde itunes(?) He intentado enviarla 2 vec...

  • Casual Listener
  • Buenas tardes Hace unos días envié una invitación para Spotify Premium Family, pero la persona a la que se lo envié no puede usarla, le sale una notificación de error, como si hubiese aceptado la inv...
  • marecilla
  • Casual Listener
  • 784 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 784 Views
  • 2 replies
  • 0 likes

Solved!! can't add a family member

I just opened a family account to add my two daughters to my Spotify account. When I tried to add them and it didn't work, I read that they already have to have a Free account. So I opened a Free account for them. Then I tried to invite them again, a...

  • Casual Listener
  • I just opened a family account to add my two daughters to my Spotify account. When I tried to add them and it didn't work, I read that they already have to have a Free account. So I opened a Free acc...
  • ijsland2012
  • Casual Listener
  • 13511 Views
  • 2 replies
  • 0 likes
  • Account
  • 13511 Views
  • 2 replies
  • 0 likes

"Looks like you've already taken a similar offer" but I've just made an account.

I just made a spotify account for the first time, and when I try to purchase premium for $0.99 it tells me that I've already accepted a previous offer. Help?

  • Casual Listener
  • I just made a spotify account for the first time, and when I try to purchase premium for $0.99 it tells me that I've already accepted a previous offer. Help?
  • TygerW
  • Newbie
  • 2221 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2221 Views
  • 3 replies
  • 0 likes

buying premium for two accounts with one card number

i bought premium for my account with card and everything was good, but when i tried to do the same thing with second account, it charged 0,99 but the second account apperas to be free. The whole cost is 1,98 but only mine account is premium. Do you k...

  • Newbie
  • i bought premium for my account with card and everything was good, but when i tried to do the same thing with second account, it charged 0,99 but the second account apperas to be free. The whole cost...
  • 319 Views
  • 0 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 319 Views
  • 0 replies
  • 0 likes

Spotify family, received invite on holiday and created account

My husband has Spotify family account. On holiday in Turkey he sent an invite to me. I received the mail with the activation code. As I did not have a Spotify account I created one but now when I try to accept the invite it says my account must be in...

  • Newbie
  • My husband has Spotify family account. On holiday in Turkey he sent an invite to me. I received the mail with the activation code. As I did not have a Spotify account I created one but now when I try...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
  • 267 Views
  • 1 replies
  • 0 likes

Why doesnt spotify work in Australia?

Everytime i enter australia after 14 days it logg it self out and wont let me loggin.evertime i try iget the msg wont work after 14 days aboard. Seriosly? Is this a joke? I neve had this iuse anywhere els in the world. Why why whyyyy? Is so frustrati...

  • Regular
  • Everytime i enter australia after 14 days it logg it self out and wont let me loggin.evertime i try iget the msg wont work after 14 days aboard. Seriosly? Is this a joke? I neve had this iuse anywher...
  • 245 Views
  • 0 replies
  • 0 likes
  • Other
  • 245 Views
  • 0 replies
  • 0 likes

Why the **bleep** cant i listen to my music in Australia

Every time i enter this god darn country after 14 years it loggs me out and denys me to loggin. Every god darn time. Where the **bleep** can i complaine? And why the **bleep** is it always in Australia? Nothing fking works in this country? Is that wh...

  • Regular
  • Every time i enter this god darn country after 14 years it loggs me out and denys me to loggin. Every god darn time. Where the **bleep** can i complaine? And why the **bleep** is it always in Austral...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

charged , but unable to create a premium account that is on promotion.

i created a new email to subscript a premium account that is under a promotion for a cheaper price. As i completed the details and subscript, it says i have already took up a promotion before, and i was also charged for that. But, this is a new accou...

  • Newbie
  • i created a new email to subscript a premium account that is under a promotion for a cheaper price. As i completed the details and subscript, it says i have already took up a promotion before, and i ...
  • 240 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 240 Views
  • 0 replies
  • 0 likes

Wasted money

Hey, everyone! So this was a mistake on my part, I think. So back in August or so I registered for Spotify, I got three months for 99 cents. Months after in November I could have sworn I canceled it. Flash forward to just a few days ago when I instal...

  • Newbie
  • Hey, everyone! So this was a mistake on my part, I think. So back in August or so I registered for Spotify, I got three months for 99 cents. Months after in November I could have sworn I canceled it....
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Upgraded my spotify free account(june 25) to a 3 months but ....

I Upgraded my Free Spotify to Premium but never receive any confimation email,the bank already deduct 392.00 today still no premium . only using One account heres the bank confirmation it was thru online banking/dragonpay DRAGONAXNMNXA9 pls help ASAP...

  • Casual Listener
  • I Upgraded my Free Spotify to Premium but never receive any confimation email, the bank already deduct 392.00 today still no premium . only using One account  heres the bank confirmation it wa...
  • aaboknoy
  • Casual Listener
  • 344 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 344 Views
  • 4 replies
  • 0 likes

Spotify on apple

So recently i got a email off spotify stating that my payment of $15 wasn't able to go through which i don't understand because for months its been working fine! i check my apple subscription and it still says active and my accout details are up to d...

  • Newbie
  • So recently i got a email off spotify stating that my payment of $15 wasn't able to go through which i don't understand because for months its been working fine! i check my apple subscription and it ...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Can't login on Apple

Keep saying [Error:404] after I try to login by Facebook= =

  • Newbie
  • Keep saying [Error:404] after I try to login by Facebook= =
  • 150 Views
  • 0 replies
  • 0 likes
  • Login
  • 150 Views
  • 0 replies
  • 0 likes

Student Discounts

I am a incoming freshman and have already registered for classes in the fall for college. I tried to uppdate my subscription for the discount using my school's email given to me but it says it can't verify me as a student. I was just wondering if it ...

  • Newbie
  • I am a incoming freshman and have already registered for classes in the fall for college. I tried to uppdate my subscription for the discount using my school's email given to me but it says it can't ...
  • MattSuda
  • Spotify Star
  • 1212 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 1212 Views
  • 1 replies
  • 1 likes

Solved!! No Email for family member

Hi I recently upgraded to family subscription on Christmas Day. One of my daughters has received her email the same day (within seconds) and is now signed on to Spotify with her own account. My other daughter, however, did not receive the email and i...

  • Casual Listener
  • Hi   I recently upgraded to family subscription on Christmas Day. One of my daughters has received her email the same day (within seconds) and is now signed on to Spotify with her own a...
  • Annateeunger
  • Newbie
  • 4214 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 4214 Views
  • 3 replies
  • 0 likes