repeatedly charged without receiving service

Hi, I have just noticed that I have been repeatedly charged for the spotify premium service from my paypal account although I have not been able to access premium on any of my devices - iphone or laptop. Can you please let me know how I get a refund ...

• levinsoncharles
• Newbie
• Hi, I have just noticed that I have been repeatedly charged for the spotify premium service from my paypal account although I have not been able to access premium on any of my devices - iphone or lap...
• 2016-06-23 3:54:59 PM
• 103 Views
• 0 replies
• 0 likes
• Account
  Subscription

Charged twice for premium spotify

I have been charged twice via spotify premium on my mobile phone account rather than bank.I have tried using contact form and have had no reply.EE cannot retrieve the money for me as its a third party. I need to get spotify to release the payment bac...

• jennacr
• Newbie
• I have been charged twice via spotify premium on my mobile phone account rather than bank. I have tried using contact form and have had no reply. EE cannot retrieve the money for me as its a third ...
• 2016-06-23 3:47:53 PM
• 140 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Can't get the offer for 3 months of premium for 6.99?

So I just opened spotify and it offers me 3 months of premium for 6.99 eur, I click it, but then it redirects me to a place where I can only get 1 month for 6.99? Why is that? I can't find the offer on web, only on spotify client. help me?

• FluxSpirit
• Regular
• So I just opened spotify and it offers me 3 months of premium for 6.99 eur, I click it, but then it redirects me to a place where I can only get 1 month for 6.99? Why is that? I can't find the offer ...
• 2016-05-31 4:21:13 PM
• 2016-06-23 3:21:04 PM
• defxas
• Regular
• 672 Views
• 3 replies
• 0 likes
• Premium
  Subscription

Cancel Spotify Family

I've just accidently subscribed to Spotify Family (I had premium). And I want to cancel my Family subscription but then I'll also lose my Premium subscription? Is there a possibility to just easily switch back to Premium which also prevents me from p...

• joerigosens
• Newbie
• I've just accidently subscribed to Spotify Family (I had premium). And I want to cancel my Family subscription but then I'll also lose my Premium subscription?   Is there a possibility to just...
• 2016-06-23 3:13:26 PM
• 134 Views
• 0 replies
• 0 likes
• Subscription

Change Username after signing in with Facebook?

Hi everyone! I originally signed up using my Facebook account out of pure laziness, as I'm sure a lot of people do; However I don't really use Facebook that much now and I would rather be able to login using a normal Username and a password that is n...

• ElLevidente
• Newbie
• Hi everyone!   I originally signed up using my Facebook account out of pure laziness, as I'm sure a lot of people do; However I don't really use Facebook that much now and I would rather be ab...
• 2016-06-23 2:04:35 PM
• 2016-06-23 3:04:28 PM
• Astame
• Community Legend
• 190 Views
• 1 replies
• 0 likes
• Account
  Login
  Security

One family subscription member moving to UAE

Hi all, I live in Denmark and my friend is paying the family subscription but I will move to UAE. As my friend will continue paying from Denmark and me being part of the family memebership, will I be able to listen to Spotify when i move to UAE?

• Anna100292
• Newbie
• Hi all,   I live in Denmark and my friend is paying the family subscription but I will move to UAE. As my friend will continue paying from Denmark and me being part of the family memebership, ...
• 2016-06-23 2:50:47 PM
• 2016-06-23 2:58:36 PM
• tinuz
• Newbie
• 218 Views
• 1 replies
• 0 likes

Unable to change account profile country

So my dad recently subscribed a family account and invited me, i accepted the invite and created a profile. The profile's country is automatically selected to singapore, and when I try to edit my profile and select another country, the dropdown only ...

• rooben88
• Newbie
• So my dad recently subscribed a family account and invited me, i accepted the invite and created a profile. The profile's country is automatically selected to singapore, and when I try to edit my pro...
• 2016-06-23 2:41:52 PM
• 101 Views
• 0 replies
• 0 likes
• Account
  Other
  Premium

missing of an account

hi, i have an account(asd1471478) with email(),and i cant log in as the account is not exist ,what can i do?

• samuel147
• Casual Listener
• hi, i have an account(asd1471478) with email(<snip-email>),and i cant log in as the account is not exist ,what can i do?
• 2016-06-23 11:19:47 AM
• 2016-06-23 2:34:36 PM
• samuel147
• Casual Listener
• 160 Views
• 2 replies
• 0 likes
• Account

FOR THE LOVE OF GOD MAKE IT SO PEOPLE CAN REMOVE SPOTIFY FROM THEIR FACEBOOK AND LOGIN FREELY

Exactly as my subject says i can't stress this enough and it's pissing me off to no extent, Remove my darn facebook from spotify under my live.com email and let me make my own account because i don't want the 2 connected, I have sent in numerous emai...

• KrypTarch
• Newbie
• Exactly as my subject says i can't stress this enough and it's pissing me off to no extent, Remove my darn facebook from spotify under my live.com email and let me make my own account because i don't...
• 2016-06-23 1:47:32 PM
• 178 Views
• 0 replies
• 0 likes
• Account
  Login

I just want to cancel my subscription and stop account debit.

I have found directions on how to cancel my subscription, but when I go where directed, there is no option there for me to cancel it. I am very frustrated and would like to stop the debit from my account and cancel my subscription. How do I do this?

• dloveless
• Casual Listener
• I have found directions on how to cancel my subscription, but when I go where directed, there is no option there for me to cancel it. I am very frustrated and would like to stop the debit from my acc...
• 2016-06-21 11:28:17 PM
• 2016-06-23 1:40:04 PM
• Astame
• Community Legend
• 575 Views
• 8 replies
• 0 likes
• Subscription

PREMIUN ACCOUNT

Hello I just ordered the spotify for premium on 15-06-2016, but I can not access in my account and still Free. So, I am not a premium user but I pay in twice. Please review my problem My order pay number P003B64DC8-StockHolm and mi user is: castipach...

• castipache
• Casual Listener
• Hello I just ordered the spotify for premium on 15-06-2016, but I can not access in my account and still Free. So, I am not a premium user but I pay in twice. Please review my problem &nbs...
• 2016-06-23 1:38:39 PM
• 123 Views
• 0 replies
• 0 likes
• Premium

Account

I want to cancel everything with you guys my account saying its free now im getting charged i dont even how you guys got my credit card information, helllooo i need helpppp

• tatababyxx-7
• Casual Listener
• I want to cancel everything with you guys my account saying its free now im getting charged i dont even how you guys got my credit card information, helllooo i need helpppp
• 2015-10-29 4:04:33 PM
• 2016-06-23 1:35:58 PM
• castipache
• Casual Listener
• 158 Views
• 2 replies
• 0 likes
• Account

Adding a person to Family

HiUpgraded to Premium family account. Had problem adding my daughter. Tried first by her email and next the url. On the admin console she has still not accepted/has been added "Invite sent".But when she tries to join (again) using the email invite, s...

• SamirMaktabi
• Casual Listener
• Hi Upgraded to Premium family account. Had problem adding my daughter. Tried first by her email and next the url. On the admin console she has still not accepted/has been added "Invite sent". But w...
• 2016-06-23 1:12:13 PM
• 122 Views
• 0 replies
• 0 likes
• Premium

I Didn't Purchase

I didn't purchase or sign up for the premium. I was using the free trial. I didn't even remember put in my banking information (probably google play that gave you it). I am really short on money and every dollar counts. Can I have my money back. I no...

• CanadienCactus
• Newbie
• I didn't purchase or sign up for the premium. I was using the free trial. I didn't even remember put in my banking information (probably google play that gave you it). I am really short on money and ...
• 2016-06-23 1:07:46 PM
• 172 Views
• 0 replies
• 0 likes
• Account
  Subscription

changing password

Hi I would like to change my password without changing my account, could somebody help me please?

• user-removed
• Visitor
• Hi I would like to change my password without changing my account, could somebody help me please?
• 2016-06-23 9:34:02 AM
• 2016-06-23 12:35:15 PM
• Astame
• Community Legend
• 165 Views
• 1 replies
• 0 likes
• Account

I want to cancel Spotify premium and cant find where to do this. Ive emailed the support email and

• meloniepourewan
• Newbie
• 2016-06-23 11:06:49 AM
• 2016-06-23 12:05:50 PM
• anjieeeeeeeeee
• Roadie
• 203 Views
• 1 replies
• 0 likes
• Subscription

i cannot use my spotify premium

Hi i just want to know what is my username and password on my spotify .. i cannot use it anymore i subscribe it from singtel singapore.. my mobile number is email: , i recently log in using fb

• kayetiffy
• Casual Listener
• Hi i just want to know what is my username and password on my spotify .. i cannot use it anymore i subscribe it from singtel singapore.. my mobile number is <snip private info> email: <snip ...
• 2016-06-23 10:53:48 AM
• 2016-06-23 10:59:42 AM
• MattSuda
• Spotify Star
• 179 Views
• 1 replies
• 0 likes
• Premium