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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395722 Views
  • 943 replies
  • 107 likes
  • Account
  • 395722 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170271 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170271 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98753 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98753 Views
  • 68 replies
  • 10 likes

Switching from Solo Premium to Family Subscription

Hello, I currently have a sportify premium account. I just joined a family subscription not under my name the other day, but I still got charged for my original solo premium account. Is there a way to unsubscribe from my solo premium account? Everywh...

  • Newbie
  • Hello,   I currently have a sportify premium account. I just joined a family subscription not under my name the other day, but I still got charged for my original solo premium account. Is ther...
  • osornios
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 496 Views
  • 1 replies
  • 0 likes

New subscription

Hi, I have already an account on Spotify. My wife just got a phone and got a 2 years free subscription (Free...actually paying for this). Therefore I would like to cancel my subsciption and add hers. But I dont want to loose our playlist. Thank you

  • Newbie
  • Hi,   I have already an account on Spotify. My wife just got a phone and got a 2 years free subscription (Free...actually paying for this). Therefore I would like to cancel my subsciption and ...
  • osornios
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Change Country

HI, I cant change country in mi profile, my only option is USA and i leave in Peru. Please help Thanks

  • Casual Listener
  • HI,   I cant change country in mi profile, my only option is USA and i leave in Peru. Please help   Thanks
  • osornios
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • Account
  • 442 Views
  • 3 replies
  • 0 likes

Won't accept credit card

I'm trying to subscribe premium but all the time appears an error "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.". Everything is fine with my credit car...

  • Newbie
  • I'm trying to subscribe premium but all the time appears an error "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Deleting account

Hallo ich möchte meinen Spotify Account endgültig schließen. Ist hier der richtige Ort um mit ihnen Kontakt aufzunehmen? Hi I would like to delete my account on Spotify. Is this the right place to do so?Spotify name: flendhope-7

  • Newbie
  • Hallo ich möchte meinen Spotify Account endgültig schließen. Ist hier der richtige Ort um mit ihnen Kontakt aufzunehmen?       Hi I would like to delete my account on Spotify. Is t...
  • osornios
  • Spotify Star
  • 494 Views
  • 7 replies
  • 0 likes
  • Account
  • 494 Views
  • 7 replies
  • 0 likes

Purchased premium and stills free, and charged few times

I get an offer from spotify of 0.99€ per month douring 3 months, i bought it and then i saw that i still in free acc, i tried to: reiniciate the app, reinstall, check my mail inbox ( not any message or recepit from spotify ) and then i see that i get...

  • Casual Listener
  • I get an offer from spotify of 0.99€ per month douring 3 months, i bought it and then i saw that i still in free acc, i tried to: reiniciate the app, reinstall, check my mail inbox ( not any message ...
  • osornios
  • Spotify Star
  • 402 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 402 Views
  • 8 replies
  • 0 likes

Account subscription

I subscribed for the free month and unsubsxribed before the deadline but my account was charged $11.29

  • Casual Listener
  • I subscribed for the free month and unsubsxribed before the deadline but my account was charged $11.29
  • osornios
  • Spotify Star
  • 694 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 694 Views
  • 5 replies
  • 0 likes

Two accounts and can't log into one

Hi everyone,I have two seperate Spotify accounts, one is a free account and one is a premium family account. I am not the payer on the family plan, but one of the offshoot accounts. I did something that I now see was stupid and while logged into my f...

  • Visitor
  • Hi everyone, I have two seperate Spotify accounts, one is a free account and one is a premium family account. I am not the payer on the family plan, but one of the offshoot accounts. I did something...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 1 replies
  • 0 likes

got a family plan for 2months and didn`t agree on it

Hi, I just notice on ym balance account i`ve been charged for 2 months of 14.99 family plan, I`m the only user authorized on my account and have never added anyone, how can I get my $10usd back?? I use and pay the premium service of 9.99 but have no ...

  • Newbie
  • Hi, I just notice on ym balance account i`ve been charged for 2 months of 14.99 family plan, I`m the only user authorized on my account and have never added anyone, how can I get my $10usd back?? I u...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 179 Views
  • 1 replies
  • 1 likes

Problemas con mi suscripción a Spotify Premium

Eh pagado mi suscripción para Spotify Premium y recibi notificacion del banco con mi monto cargado a mi tarjeta. Pero Desafortunadamente al iniciar sesion en mi celular me aparece como free. Desearia saber que puedo hacer. NOTA. ya eh desinstalado y ...

  • Newbie
  • Eh pagado mi suscripción para Spotify Premium y recibi notificacion del banco con mi monto cargado a mi tarjeta. Pero Desafortunadamente al iniciar sesion en mi celular me aparece como free. Desearia...
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Need playlist switched to email instead of FB

I used to have account linked to my facebook which I now dont want to use.I have Premium with my email and need to switch my playlists over from my facebook account to my new one.How do I do this??How do I contact spotify? This is the worst experienc...

  • Newbie
  • I used to have account linked to my facebook which I now dont want to use. I have Premium with my email and need to switch my playlists over from my facebook account to my new one. How do I do this...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

How do I creata a topic

The "new message" button only appears in this section of the forum. I'd like to ask spotify staff a question regarding their current anti freedom of speech actions toward certain music types. Any suggestions where I can do this?

  • Newbie
  • The "new message" button only appears in this section of the forum. I'd like to ask spotify staff a question regarding their current anti freedom of speech actions toward certain music types. Any sug...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 187 Views
  • 1 replies
  • 0 likes

Being charged more than before

Hey,probably this been on here before, but I couldn't find it, sorry. Usually I'm paying 4,99 for spotify premium with the student discount - i was charged 9,99 this month, because the 12 month had passed. I managed it to pay 4,99 in July again. What...

  • Newbie
  • Hey, probably this been on here before, but I couldn't find it, sorry.   Usually I'm paying 4,99 for spotify premium with the student discount - i was charged 9,99 this month, because the 12 ...
  • MattSuda
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium
  • 116 Views
  • 1 replies
  • 0 likes

Spotify family acct

I recently got spotify family and i am unsure if we can all listen at the same time. I think we affecr each others listening because it will pause or skip

  • Newbie
  • I recently got spotify family and i am unsure if we can all listen at the same time. I think we affecr each others listening because it will pause or skip
  • MattSuda
  • Spotify Star
  • 163 Views
  • 2 replies
  • 0 likes
  • Account
  • 163 Views
  • 2 replies
  • 0 likes

iTunes

Hi I've paid for premium with an iTunes card and now all of a sudden I can't figure out how to do it again?

  • Newbie
  • Hi I've paid for premium with an iTunes card and now all of a sudden I can't figure out how to do it again?
  • MattSuda
  • Spotify Star
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 173 Views
  • 2 replies
  • 0 likes

Payment for premium

I always pay for premium with my iTunes money through the app. But I can't figure out how to update through the app this time and I can't pay through iTunes on the website.

  • Newbie
  • I always pay for premium with my iTunes money through the app. But I can't figure out how to update through the app this time and I can't pay through iTunes on the website.
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Premium Family – Shared-flat, Different Nationalies.

Hey guys! I just upgraded my Premium subscription to Family subscription, with the intention to share it with my room mates. Thing is: We are all from different nationalities, however living in the same country/address. Spotify keeps notifying: We co...

  • Casual Listener
  • Hey guys!    I just upgraded my Premium subscription to Family subscription, with the intention to share it with my room mates.  Thing is: We are all from different nationalities, h...
  • 193 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 193 Views
  • 0 replies
  • 0 likes

Paid two subscriptions, still on free

I tried to renew my premium on the student option. It said it could not verify me so I tried again, still no luck. I was charged for two subscriptions and ended up unscribing and now I have to use free. Even more angering is I have the charge on my c...

  • Casual Listener
  • I tried to renew my premium on the student option. It said it could not verify me so I tried again, still no luck. I was charged for two subscriptions and ended up unscribing and now I have to use fr...
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 116 Views
  • 0 replies
  • 0 likes

Paid for premium as usual. Downgraded to free

My monthly payment went through and now I am on free for some reason. Tried uninstalling and installing and signing out and in. Nothing works and no contact info except for that stupid contact form that does not do a thing

  • Visitor
  • My monthly payment went through and now I am on free for some reason. Tried uninstalling and installing and signing out and in. Nothing works and no contact info except for that stupid contact form t...
  • 97 Views
  • 0 replies
  • 0 likes
  • Premium
  • 97 Views
  • 0 replies
  • 0 likes

Student account

I've had the student account for a while now and all of a sudden spotify started charging the full amount of so I cancelled. I saw that I can get srudent premium again a month later but now it's not working. The five dollars has charged to my account...

  • Newbie
  • I've had the student account for a while now and all of a sudden spotify started charging the full amount of so I cancelled. I saw that I can get srudent premium again a month later but now it's not ...
  • 131 Views
  • 0 replies
  • 0 likes
  • Premium
  • 131 Views
  • 0 replies
  • 0 likes