Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi all, In the past I made a FB-profile wat my mail (xxxx_xxxx@live.nl) I used this mail to connect to my Spotify.I deleted this a accound last year, but made a new Spotify and FB profile with my new mail (xxx_xxx@ziggo.nl) Because I wanted to go bac...
Hi,I just want to ask for a little assistance on how to deal with "You can only use spotify abroad for 14 days". My case is that I am a student in the Philippines for 4 years and I kinda am still a student for another year. I had subscribed a premium...
Salve a tutti sono passato da pochi giorni alla versione Spotify Family e la data di rinnovo della mia subscription si è anticipata di due giorni.. come mai? (doveva rinnovarsi il 01/06 ora mi da 30/05)
I was charged $19.99 this month. can someone please tell me why?! This is even higher than any price I've seen. I am on the family plan, but that's only supposed to be $14.99/month! I am a long-time subscriber, but I will cancel if it's so much! Plea...
Need to cancel my Spotify cystic again 12.99 came out of my account and I'm still not able to use my Spotify cus there are still ad
I had an advertisement of spotigy being 9 MXN per 3 month premium and there was 2 charges to my credit card and still no premium. What is wrong?
Hi everyone,I just wanted to permanently delete my account. Anyone could help me? I have already tried with the contact form but the solutions I've found are two or three years old and no more working. Thanks for your attention
Hello, I was thinking of suscribing to spotify premium family, and I looked up the price (while logged off) and it showed me 10.99 EUR/month. Sure was interested, clicked "Get Started" and logged in.Price magically rose to 14.99 Eur/month. Strange, l...
I have just upgraded to the premium family and my daughter has linked to my account, how does she now access her own premium section and her own playlists etc...? Thanks
I was just wondering, if I tried the 1 free month of Premium offer last year around August, am I currently eligible for the offer of getting 3 months of Premium for the price of one?
Went on in my subscription setting to cancel my premium subscrip. before it expires (30th of May) and I noticed that there was a note on my subscription that said that I would be charged automatically on the 29th of May 2016 (today). Is there any way...
Hello, my student membership expired this month and spotify debit 10€ from my bank account for the june although the student fee is 5€. A few days ago, i renewed my student membership. Now my question: is it possible to get the 5€ back ? best regards...
Hello, I know it is pretty easy to cancel a premium membership but there is no way to delete a free account and it bothers me a lot these days... I have been looking into the titles to find a way but It is really complicated. Why don't you just put a...
We are a family of 5. I have invited my husband and 3 children to join premium family. One of my son's has been able to join successfully. My other son and daughter both have been unable to. When they click redeem on the invitation screen it directs ...
When I got the option to get the preium version for 1 euro for 3 months I thought I would take up the offer and I logged in and signed up using paypal and all is good bar for the fact my playlist is alot shorter. Then I realised I signed in with face...
I try to upgrade to premium it gives me this message: Oops, seems your card or payment provider is having a bad day. I checked the troubleshooting help page and it was none of the problems listed there. I tried to use both paypal and just credit card...
Hello spotify.I payed for the premium but i got charged double and i didnt got the premium. I tried to log in and out but it didnt helped. What to do?????
almost one day, to show my parents the difference between premium and non-premium spotify, the proof I did it when I was already the premium account, now I'll explain, I do not remember the name of the access demo account, because I would either clos...
I have bought premium, but on my phone I can't download app, it's just white screen.My Apple ID registered in Russia, but I'm in portugal, living here. How I can download app?Thanks
I can not login into my account using my ps4 please help me . I tried to change the country to Germany but it won't let me ... usa and portugal are the only option