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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76227 Views

28 replies

0 likes

  • 76227 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94047 Views

9 replies

2 likes

Account
Login
  • 94047 Views
  • 9 replies
  • 2 likes

3 month trial for $0.99

Hi. I was on your website and saw the new 3 month premium trial for $0.99. When I decided why not, I'll give it a go, I tried to fill in the fields. It wouldn't let me. So I downloaded the app, and signed up through the app hoping it would give me th...

Newbie

Hi. I was on your website and saw the new 3 month premium trial for $0.99. When I decided why not, I'll give it a go, I tried to fill in the fields. It wouldn't let me. So I downloaded the app, and s...

DZed

Newbie

2378 Views

2 replies

0 likes

Free
Premium
Subscription
  • 2378 Views
  • 2 replies
  • 0 likes

Payment card not accepted

I've been a premium subscriber since January 2015. Today, I open the app and it informs that my payment for premium can't be processed. So I go to my account and attempt to enter my card details. I get the message "Oops, seems your card or payment pr...

Casual Listener

I've been a premium subscriber since January 2015. Today, I open the app and it informs that my payment for premium can't be processed. So I go to my account and attempt to enter my card details. I g...

osornios

Spotify Star

733 Views

6 replies

0 likes

Account
Premium
Subscription
  • 733 Views
  • 6 replies
  • 0 likes

Solved!! music been interrupted by other users

2 months ago i was at a friend's house and logged in my account on his phone. Since that he can stop, start and change my music when we both are in spotify. How can i get that away?

Newbie

2 months ago i was at a friend's house and logged in my account on his phone. Since that he can stop, start and change my music when we both are in spotify. How can i get that away?

Astame

Community Legend

616 Views

1 replies

0 likes

Account
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium for family

I've read the terms of conditions of this subscription, but based on how it worked a while before: Could I share this suscription with let's say 3 other friends of mine which live in the same city but not in my same house?

Casual Listener

I've read the terms of conditions of this subscription, but based on how it worked a while before:  Could I share this suscription with let's say 3 other friends of mine which live in the same ...

Astame

Community Legend

2270 Views

3 replies

0 likes

Premium
Subscription
Unlimited
  • 2270 Views
  • 3 replies
  • 0 likes

dont remember username or password

Hello.The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?

Newbie

Hello. The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?...

DasPeter

Community Legend

585 Views

1 replies

0 likes

Account
  • 585 Views
  • 1 replies
  • 0 likes

can't log in - spotify won't accept password and log in with facebook doesn't work either

Hey i cant log in it says Account temporily unavaivable. Please log into a browser to regain access. Then i log into my broweser still nothing on the app thats on my laptop.

Newbie

Hey i cant log in it says  Account temporily unavaivable. Please log into a browser to regain access. Then i log into my broweser still nothing on the app thats on my laptop. 

Astame

Community Legend

494 Views

1 replies

0 likes

Login
  • 494 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to my account

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothing. Now, though, I can't even log in to the devices...

Visitor

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothi...

Astame

Community Legend

334 Views

1 replies

0 likes

Account
Login
  • 334 Views
  • 1 replies
  • 0 likes

Facebook: Please help

I decided to get a Spotify account this evening and when I entered my email address, it said it was already taken. Confused, I clicked on the link Log In and clicked on the link Forgot Username or Password. I entered my email address in the bar provi...

Newbie

I decided to get a Spotify account this evening and when I entered my email address, it said it was already taken. Confused, I clicked on the link Log In and clicked on the link Forgot Username or Pa...

Astame

Community Legend

244 Views

1 replies

0 likes

Account
Login
  • 244 Views
  • 1 replies
  • 0 likes

Signing out of my account on someone elses phone

My annoying ex still has my spotify logged in on his phone. I have changed my Facebook password since it is linked to that when I log in and I have also disconnected from all devices. I logged in today and it said it was playing on his device and eve...

Newbie

My annoying ex still has my spotify logged in on his phone. I have changed my Facebook password since it is linked to that when I log in and I have also disconnected from all devices. I logged in tod...

Astame

Community Legend

327 Views

1 replies

0 likes

Account
  • 327 Views
  • 1 replies
  • 0 likes

Problems with Spotify Family

Hello,I've recently upgraded my account to family. My brother was able to get in our plan, but his wife isn't getting it. You said it was the country, because when she first started to use Spotify, she was living in USA. We changed and now it says sh...

Newbie

Hello, I've recently upgraded my account to family. My brother was able to get in our plan, but his wife isn't getting it. You said it was the country, because when she first started to use Spotify,...

Astame

Community Legend

243 Views

1 replies

0 likes

Account
Login
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

3 months for 99,- kr

Hej I just bought premium. i could get premium in 3 months, for 99 danish kr. but when i check the next pay day, it say only after 1 month instead of 3 months. Somebody knows why?

Regular

Hej   I just bought premium. i could get premium in 3 months, for 99 danish kr. but when i check the next pay day, it say only after 1 month instead of 3 months. Somebody knows why?   &...

julius1997

Regular

2913 Views

12 replies

0 likes

Account
Premium
  • 2913 Views
  • 12 replies
  • 0 likes

Solved!! Upgrade

Hi i pay a upgrade But de web pague send me a mesage that cant pay but in my bank discount me a suscripción i leve in México thakyou for a help

Newbie

Hi i pay a upgrade But de web pague send me a mesage  that cant pay but in my bank discount me a suscripción i leve in México thakyou for a help

Astame

Community Legend

846 Views

5 replies

0 likes

Subscription
  • 846 Views
  • 5 replies
  • 0 likes

Solved!! Charge me 3 times and still as a free user

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Casual Listener

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Astame

Community Legend

1028 Views

7 replies

0 likes

Subscription
  • 1028 Views
  • 7 replies
  • 0 likes

KPN en Facebook

I have a abbonoment via KPN and be logged in to Facebook . Now my wife wants to log on to another phone and I can not log in because that's another facebook account . Now I tried to unplug facebook spotify but that also failed.

Newbie

I have a abbonoment via KPN and be logged in to Facebook . Now my wife wants to log on to another phone and I can not log in because that's another facebook account . Now I tried to unplug facebook s...

Keizer61

Newbie

279 Views

2 replies

0 likes

Account
  • 279 Views
  • 2 replies
  • 0 likes

Solved!! Credit Card Fraud

I tried out Spotify a while back, a month or two, and decided I didn't need it. It was a free account. I deleted the app off my tablet and forgot about it. Today, I find that my card has been charged $9.99, and that I still have a free account. I hav...

Casual Listener

I tried out Spotify a while back, a month or two, and decided I didn't need it. It was a free account. I deleted the app off my tablet and forgot about it. Today, I find that my card has been ch...

Bladenz

Newbie

833 Views

4 replies

0 likes

Account
Free
Other
Subscription
  • 833 Views
  • 4 replies
  • 0 likes

Upgrading to premium through app

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Newbie

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Nico

Community Legend

292 Views

1 replies

0 likes

Premium
  • 292 Views
  • 1 replies
  • 0 likes

Can you log out on a device you aren't on?

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Newbie

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Astame

Community Legend

317 Views

3 replies

0 likes

Account
Login
Other
Security
  • 317 Views
  • 3 replies
  • 0 likes

unbelievable

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers.Please remember to like this **bleep** if you like...

Roadie

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers...

Astame

Community Legend

458 Views

5 replies

0 likes

Account
Other
  • 458 Views
  • 5 replies
  • 0 likes

Spotify Facebook Anmeldung

Hallo, ich kann mich seit heute nicht mehr anmelden kriege immer den Fehlercode 3 habe auch schon die Software deinstalliert, ccleaner laufen lassen und wieder Spotify installiert, alles ohne Erfolg, wenn ich mich über die Website anmelden will krieg...

Music Fan

Hallo,   ich kann mich seit heute nicht mehr anmelden kriege immer den Fehlercode 3 habe auch schon die Software deinstalliert, ccleaner laufen lassen und wieder Spotify installiert, alles ohn...

Maxim

Spotify Star

6876 Views

31 replies

0 likes

Account
  • 6876 Views
  • 31 replies
  • 0 likes