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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201498 Views
  • 722 replies
  • 67 likes
  • Account
  • 201498 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103328 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103328 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55534 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55534 Views
  • 61 replies
  • 8 likes

Paying for premium without getting it?!

Hi everyone, I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription. The Problem: Now Spotify (Denmark) keeps withdrawing money for premium (99 DKK every month). I can't seem to find any way to...

  • Newbie
  • Hi everyone,   I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription.    The Problem: Now Spotify (Denmark) keeps withdraw...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 86 Views
  • 1 replies
  • 0 likes

Spotify premium down to free!!

Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way. 12 april i pay for my suscription of the month and everything was working just perfect, today i was listening my music and fr...

  • Casual Listener
  • Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way.   12 april i pay for my suscription of the month and everything was...
  • osornios
  • Spotify Star
  • 327 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 327 Views
  • 5 replies
  • 1 likes

Being charged twice a month

Hiya,I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the £4.99 as well.I don't know what to do to change and st...

  • Casual Listener
  • Hiya, I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the...
  • Maxim
  • Spotify Star
  • 145 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 145 Views
  • 5 replies
  • 0 likes

Can't play any more songs on my iPhone but I'm still connected to the Internet

Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer that my device is premium user only?

  • Newbie
  • Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer th...
  • gnovella16
  • Roadie
  • 61 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 61 Views
  • 1 replies
  • 0 likes

Change account name

Hello there! I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot.I used to share a spotify account with my partner and we named our account "Fabendomi" (to both our names).Since we ...

  • Newbie
  • Hello there!   I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot. I used to share a spotify account with my partner&nb...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
  • 109 Views
  • 1 replies
  • 0 likes

Hacked premium account

Hello. Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response yet. I was still able to get on the account using facebook lo...

  • Newbie
  • Hello.   Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response y...
  • user-removed
  • Not applicable
  • 155 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 155 Views
  • 2 replies
  • 0 likes

My account is stolen.

Hi, It seems that my account has been stolen. They changed email and password information.I can only access throught facebook connect.It was a premium account. I want my account back, but I've tried to contact with spotify several times.... but no re...

  • Casual Listener
  • Hi,   It seems that my account has been stolen. T hey changed email and password information. I can only access throught facebook connect. It was a premium account.   I want my a...
  • Vkurt78
  • Casual Listener
  • 118 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 118 Views
  • 3 replies
  • 0 likes

1 month Gift card expired after 13 days??

I had been using a credit card for a premium subscription but I got rid of that card so my subscription expired on March 22nd. On April 9th I bought a $10 gift card to use. Everything was working well until the 22nd this month. It seems Spotify tried...

  • Casual Listener
  • I had been using a credit card for a premium subscription but I got rid of that card so my subscription expired on March 22nd.  On April 9th I bought a $10 gift card to use.  Everything was...
  • user-removed
  • Not applicable
  • 121 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 121 Views
  • 2 replies
  • 0 likes

Spotify charging twice monthly

Upgraded my mobile plan, spark the provider insists they are paying my Spotify premium bill as part of my plan and said I need to contact Spotify regarding the double payment, is there anyway to contact them other than this community board?

  • Newbie
  • Upgraded my mobile plan, spark the provider insists they are paying my Spotify premium bill as part of my plan and said I need to contact Spotify regarding the double payment, is there anyway to cont...
  • user-removed
  • Not applicable
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 89 Views
  • 1 replies
  • 0 likes

Spotify Premium with Telekom

Ich habe eine Mail von Spotify erhalten die besagt: "Deine Spotify Unlimited Zahlung über PayPal wurde leider abgelehnt."Das Problem ist, dass ich Spotify als Telekom-Entertain-Kunde gebucht habe und auch an die Deutsche Telekom bezahle. Der Support ...

  • Newbie
  • Ich habe eine Mail von Spotify erhalten die besagt: "Deine Spotify Unlimited Zahlung über PayPal wurde leider abgelehnt." Das Problem ist, dass ich Spotify als Telekom-Entertain-Kunde gebucht habe u...
  • user-removed
  • Not applicable
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Premium Payment Issues and Deleted/Replaced Playlists [HACKED?]

First Problem: In the Philippines, a 9 PHP premium for 3 months was offered. So, without hesitation, I signed up for it and ended up paying for 129 PHP/month and then it said that my spotify account is located in Sweden. (Sorry for the language) But,...

  • Newbie
  • First Problem:   In the Philippines, a 9 PHP premium for 3 months was offered. So, without hesitation, I signed up for it and ended up paying for 129 PHP/month and then it said that my spotify...
  • user-removed
  • Not applicable
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

My account is accessible from web page with old,compromised password that I cannot reset

My issue is easier to understand if I use a bullet list: I created my account years ago (2012?) with a username and password. The password is an old one and was compromised years ago. At some point my account merged with my Facebook accountRecently I...

  • Newbie
  • My issue is easier to understand if I use a bullet list:   I created my account years ago (2012?) with a username and password. The password is an old one and was compromised years ago. ...
  • user-removed
  • Not applicable
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 102 Views
  • 1 replies
  • 0 likes

Unauthorized user using my account. How to secure my account?

Alright, so someone obtained my password and has changed it to log me out. Luckily I still have one instance of spotify open with my account in use. Unfortunately, my email is wrong and I cannot just change the password. I have facebook connected for...

  • Casual Listener
  • Alright, so someone obtained my password and has changed it to log me out. Luckily I still have one instance of spotify open with my account in use.    Unfortunately, my email is wrong an...
  • user-removed
  • Not applicable
  • 1131 Views
  • 3 replies
  • 0 likes
  • Security
  • 1131 Views
  • 3 replies
  • 0 likes

Cosmote stiil on free

I activate the premium via cosmote i pay and cosmote said that i have activate it. Also i have syc my spotify account and my number with the spotify account.But after all i still on free version !

  • Visitor
  • I activate the premium via cosmote i pay and cosmote said that i have activate it. Also i have syc my spotify account and my number with the spotify account.But after all i still on free version !
  • stefaura1992
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • Premium
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! MOL Spotify 1 month sold out!!

How come can sold out???!!I don't have credit card then how to subscribe per month like thisI already reload my mol account! Spotify, Subscription,

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  • Casual Listener
  • How come can sold out???!! I don't have credit card then how to subscribe per month like this I already reload my mol account!  Spotify, Subscription,   
  • JohnnyAk
  • Casual Listener
  • 689 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 689 Views
  • 5 replies
  • 0 likes

Account payment failure

My credit card has been billed but I have received several emails stating that payment failed and now my premium has been affected I'm not sure how to get in touch with anyone

  • Newbie
  • My credit card has been billed but I have received several emails stating that payment failed and now my premium has been affected I'm not sure how to get in touch with anyone
  • user-removed
  • Not applicable
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! Closed

N/A

  • Newbie
  • N/A
  • LordRollin
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Premium Spotify

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using the premium. I would like to know what happened, an...

  • Casual Listener
  • Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using ...
  • Ana100988
  • Casual Listener
  • 242 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 7 replies
  • 0 likes

my account

I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to cancel. Finally a few days later when I tried again...

  • Casual Listener
  • I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to ...
  • LordRollin
  • Community Legend
  • 64 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 64 Views
  • 1 replies
  • 0 likes

Monthly payment

Dear spotifyThis morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of april? And What happens to the other 9 days? Thankyou

  • Newbie
  • Dear spotify This morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of a...
  • LordRollin
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes