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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201441 Views
  • 722 replies
  • 67 likes
  • Account
  • 201441 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103314 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103314 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55533 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55533 Views
  • 61 replies
  • 8 likes

Monthly payment

Dear spotifyThis morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of april? And What happens to the other 9 days? Thankyou

  • Newbie
  • Dear spotify This morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of a...
  • LordRollin
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes

No puedo acceder a spotify premium

Tengo spotify premium y ahora sólo puedl acceder al gratuito ya seguí los pasos de ayuda del portal pero no funcionó

  • Newbie
  • Tengo spotify premium y ahora sólo puedl acceder al gratuito ya seguí los pasos de ayuda del portal pero no funcionó
  • AndresArarat89
  • Newbie
  • 476 Views
  • 6 replies
  • 3 likes
  • Account
  • 476 Views
  • 6 replies
  • 3 likes

Solved!! Spotify

Por que si ya pague no puedo hacer uso.de spotify premium

  • Casual Listener
  • Por que si ya pague no puedo hacer uso.de spotify premium
  • Pamemal
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • Premium
  • 182 Views
  • 2 replies
  • 0 likes

cannot set password device

Hello,after receive spotify e-mail to set device password,i follow the link create the pass and confirm password,though it appears a red tag stating "There was a problem setting your password". Can anybody help to set the device password so that i ca...

  • Newbie
  • Hello,after receive spotify e-mail to set device password,i follow the link create the pass and confirm password,though it appears a red tag stating "There was a problem setting your password". &nbs...
  • KatesHere
  • Community Legend
  • 136 Views
  • 2 replies
  • 0 likes
  • Free
  • 136 Views
  • 2 replies
  • 0 likes

Solved!! Charged $9.99 after cancelling free trial?

Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. When I found out I was charged again, my account acted...

  • Casual Listener
  • Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. Whe...
  • sofiac_28
  • Newbie
  • 3100 Views
  • 14 replies
  • 0 likes
  • 3100 Views
  • 14 replies
  • 0 likes

Charged twice for premium

Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service.I was being helped by someone called Francis who I sent a bank statement to. I've cancelled premium and blocked payments from my card. Now ...

  • Newbie
  • Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service. I was being helped by someone called Francis who I sent a bank statement to. I've canc...
  • osornios
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium
  • 97 Views
  • 1 replies
  • 0 likes

need an album from my listening history

Hi, Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remember the cover (which was pink, blue, yellow-ish), I don't reme...

  • Visitor
  • Hi,   Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remembe...
  • osornios
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 101 Views
  • 1 replies
  • 0 likes

Refund.

I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately desperately need this refund. I cannot afford the premiu...

  • Newbie
  • I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately despe...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 85 Views
  • 1 replies
  • 0 likes

Locked out because I am in another country for the summer.

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my location does not match my profile" (error 408)..... even...

  • Casual Listener
  • Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my locati...
  • osornios
  • Spotify Star
  • 895 Views
  • 4 replies
  • 0 likes
  • 895 Views
  • 4 replies
  • 0 likes

Unable to unfollow an artist

I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.

  • Newbie
  • I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.
  • osornios
  • Spotify Star
  • 866 Views
  • 3 replies
  • 1 likes
  • Premium
  • 866 Views
  • 3 replies
  • 1 likes

CC expired, entered the new details & it started charging me twice. Deleted all songs...

My credit card expired so I received an email from spotify asking me to update my detail with the new card. I did this and now I'm being charged twice every month. Also, I log in to my account from my laptop (using the same email and password as I've...

  • Newbie
  • My credit card expired so I received an email from spotify asking me to update my detail with the new card.  I did this and now I'm being charged twice every month.   Also, I log in to my...
  • osornios
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Change email address

I'm a premium member of spotify and I need the password to log in the spotify app.The question is:- I don't remember my password.- My email is wrong. ¿Where I can write us to change my email adress?Thx.

  • Newbie
  • I'm a premium member of spotify and I need the password to log in the spotify app. The question is: - I don't remember my password. - My email is wrong.   ¿Where I can write us to change my...
  • driveflanger
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Logging in

I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love to get back on my account and listen to my music. P...

  • Regular
  • I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love ...
  • osornios
  • Spotify Star
  • 571 Views
  • 20 replies
  • 1 likes
  • Account
    Free
    Login
  • 571 Views
  • 20 replies
  • 1 likes

Subscription

How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!

  • Newbie
  • How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • Account
  • 73 Views
  • 1 replies
  • 0 likes

I cancelled my facebook acct / now cannot access Spotify

I have a Spotify account (under an old email) that was linked via Facebook. I cancelled / deleted my facebook account. Spotify is still charging my credit card and I cannot login to cancel / change my email / etc. What do I do?

  • Newbie
  • I have a Spotify account (under an old email) that was linked via Facebook.    I cancelled / deleted my facebook account.      Spotify is still charging my credit card an...
  • osornios
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 100 Views
  • 1 replies
  • 0 likes

Confused about when I should sign up for Spotify Family Plan

Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and who should be the admin user. Here are the people who w...

  • Casual Listener
  • Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and...
  • Maxim
  • Spotify Star
  • 165 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 5 replies
  • 0 likes

How to change from Spotify Premium to Sportify Student

Hey everybody, i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less.Do you now how to change that in the account? Thanks a lot for your help! Best regardsMarius

  • Newbie
  • Hey everybody,   i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less. Do you now how to change that in the account? ...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 255 Views
  • 1 replies
  • 0 likes

Spotify Promo

Hi.. Does spotify 3months promo needed you to pay regular first?It is stated there that first 3months is only 9php But I cant buy it?Im using PayMaya with 100php.. Please reply ASAP.

  • Newbie
  • Hi.. Does spotify 3months promo needed you to pay regular first? It is stated there that first 3months is only 9php   But I cant buy it? Im using PayMaya with 100php..   Please reply ...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 129 Views
  • 1 replies
  • 0 likes

Spotify customer support

I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her phone to her 2016 Equinox, however, there is no audio ...

  • Casual Listener
  • I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her pho...
  • Firedrake23
  • Casual Listener
  • 132 Views
  • 4 replies
  • 0 likes
  • Other
  • 132 Views
  • 4 replies
  • 0 likes