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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81531 Views

9 replies

2 likes

Account
Login
  • 81531 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656602 Views

13 replies

4 likes

Account
  • 656602 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737664 Views

18 replies

29 likes

  • 737664 Views
  • 18 replies
  • 29 likes

Change username?

Can I change my username? How do I do?

Newbie

Can I change my username? How do I do?

osornios

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! 3 MONTH OFFER PROBLEM

I subscribed for the new 3 month offer of premium for 9.99. How do I ensure that I have definitely paid for this offer and not just for the regular monthly subscription? Is there a way of knowing that I definitely have this offer currently? I don't w...

Casual Listener

I subscribed for the new 3 month offer of premium for 9.99. How do I ensure that I have definitely paid for this offer and not just for the regular monthly subscription? Is there a way of knowing tha...

akj1212

Newbie

426 Views

1 replies

0 likes

Premium
Subscription
  • 426 Views
  • 1 replies
  • 0 likes

Discount -Coupon

Hi there, Is ther any way to get a coupon discount. Or any special promotion for old clients? Just wodnering. Cheers!

Visitor

Hi there,   Is ther any way to get a coupon discount. Or any special promotion for old clients?   Just wodnering.   Cheers!

user-removed

Not applicable

262 Views

2 replies

0 likes

Account
Premium
Subscription
  • 262 Views
  • 2 replies
  • 0 likes

Solved!! Sporify Premium 3 months offer

Hi, I just saw an AD on Spotify "3 months of premium for 6.99euros" Here is the AD: https://gyazo.com/ba8c4d66cc8ed7f2924b009ba3ee80da Clicked that went here https://gyazo.com/bbf3ea90f513cf8389361f09cddcc582 and payed. But when i go to my account pa...

Casual Listener

Hi, I just saw an AD on Spotify "3 months of premium for 6.99euros"   Here is the AD: https://gyazo.com/ba8c4d66cc8ed7f2924b009ba3ee80da   Clicked that went here https://...

user-removed

Not applicable

1137 Views

7 replies

0 likes

Subscription
  • 1137 Views
  • 7 replies
  • 0 likes

Renewed Spotify subscription but it's only activating in a month?

I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June) how do I get it to start today??

Newbie

I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June...

osornios

Spotify Star

208 Views

1 replies

0 likes

Premium
Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Premium not working

Just paid for my 3 month subscription but the app keeps saying that I don't have premium. I've got the bill and in the website says I'm premium. Very annoying. I reset it the Pp 3 times and nothing. Waste of money and time.

Casual Listener

Just paid for my 3 month subscription but the app keeps saying that I don't have premium. I've got the bill and in the website says I'm premium. Very annoying. I reset it the Pp 3 times and nothing. ...

Lauritacasares

Casual Listener

448 Views

4 replies

0 likes

Account
Premium
Subscription
  • 448 Views
  • 4 replies
  • 0 likes

That 'artist' is me. How do I claim it?

Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track. When I visit that artist page I get the option to follow it w...

Music Fan

Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track.  When...

osornios

Spotify Star

353 Views

1 replies

0 likes

Account
  • 353 Views
  • 1 replies
  • 0 likes

Spotify abbonement

Hi, I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount! I had back then an account but as far as i know i deleted this account but i pay still 2 times a week ! I DOnt know how to solve this.i tried to remember this acco...

Newbie

Hi,  I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount!  I had back then an account but as far as i know i deleted this account but i pay still 2 times a w...

osornios

Spotify Star

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Got a subscription from Canada on my Swedish account, nothing works now

So, a friend of mine (exchange student) told me he had two years of premium and he would give me it for the half price. So i thought i made a pretty good deal Turns out, now that he added the codes to my account and I have a subscription for 2 years,...

Newbie

So, a friend of mine (exchange student) told me he had two years of premium and he would give me it for the half price. So i thought i made a pretty good deal   Turns out, now that he added th...

osornios

Spotify Star

247 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

WTF I cannot get premium

I've been trying to upgrade for a few months... I'm from Slovenia Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this: http://cl.ly/0n1Q271Z2Y1Q So what's up with all that?

Visitor

I've been trying to upgrade for a few months... I'm from Slovenia   Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this...

user-removed

Not applicable

313 Views

2 replies

0 likes

Account
Premium
  • 313 Views
  • 2 replies
  • 0 likes

Remove all other devices off my account

Have others on my account that I would like off please!

Newbie

Have others on my account that I would like off please!

user-removed

Not applicable

200 Views

1 replies

0 likes

Login
  • 200 Views
  • 1 replies
  • 0 likes

Premium

I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you for every answer.

Newbie

I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you...

osornios

Spotify Star

206 Views

1 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Question Promo and Student

I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?

Newbie

I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?

osornios

Spotify Star

234 Views

1 replies

0 likes

Account
Premium
  • 234 Views
  • 1 replies
  • 0 likes

I can't log in to my original account.

I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page. I've tried to contact Spotify but i cant seem to g...

Newbie

I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page....

osornios

Spotify Star

211 Views

1 replies

0 likes

Account
Login
Premium
  • 211 Views
  • 1 replies
  • 0 likes

Country change failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

Casual Listener

  Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay ...

osornios

Spotify Star

284 Views

1 replies

0 likes

Account
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Help! i need to change the country on my account!!

when i tried to accept my family invitation it gives me this error meessege-We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.-and then i tried to chang...

Newbie

when i tried to accept my family invitation it gives me this error meessege -We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premi...

osornios

Spotify Star

212 Views

1 replies

0 likes

Account
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

country change and payment update failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

Casual Listener

Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am...

MattSuda

Spotify Star

690 Views

2 replies

0 likes

Subscription
  • 690 Views
  • 2 replies
  • 0 likes

I was charged before my trial ended. How do I get a refund

It has only been one week and I log on to cancel and now I see on my account that I have been charged already for a plan in didn't want. I subscribe to premium account but was charged for a premium Family. How do I get a refund or partial refund

Newbie

It has only been one week and I log on to cancel and now I see on my account that I have been charged already for a plan in didn't want. I subscribe to premium account but was charged for a premium F...

osornios

Spotify Star

197 Views

1 replies

0 likes

Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Why I'm not getting the same promo offer as my friend?

This morning my friend got an email that said something like "we miss you and we want you back", and offered him 3 months of premium for $6.00USD. He forwarded the email to me and when I click the link it redirects me to the regular 1 month for $6.00...

Visitor

This morning my friend got an email that said something like "we miss you and we want you back", and offered him 3 months of premium for $6.00USD. He forwarded the email to me and when I click the li...

user-removed

Not applicable

388 Views

2 replies

0 likes

Premium
Subscription
  • 388 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium multiple devices playing own music simultaneously

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

Casual Listener

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

osornios

Spotify Star

59981 Views

48 replies

1 likes

Premium
  • 59981 Views
  • 48 replies
  • 1 likes