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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • añgié
  • Music Fan
  • 199812 Views
  • 721 replies
  • 66 likes
  • Account
  • 199812 Views
  • 721 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102827 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102827 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55432 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55432 Views
  • 61 replies
  • 8 likes

PremiumTrouble: Cant change country to change payment to keep premium

I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).

  • Casual Listener
  • I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).
  • Dreadlord
  • Community Legend
  • 111 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 111 Views
  • 3 replies
  • 0 likes

Cancel Subscription

How can I cancel my sub? I cant find the menu that allows me to do so. I cant find it in Subsciption either.

  • Newbie
  • How can I cancel my sub? I cant find the menu that allows me to do so.  I cant find it in Subsciption either. 
  • Dreadlord
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 87 Views
  • 1 replies
  • 0 likes

Suddenly wrong Country for my Profile???

Hi Guys, i live in Germany, have premium account and have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was wondering because suddenly i saw so many playlists from France. To...

  • Casual Listener
  • Hi Guys,   i live in Germany, have premium account and  have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was ...
  • Jake
  • Roadie
  • 182 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 182 Views
  • 4 replies
  • 0 likes

Can't play new Underworld album

Hello,I am premium Spotify user, but I still can't play new Underworld album titled "Barbara Barbara we face a shining future", albeit it's available for a month already and is presented in "New releases" section. When I click on this album, it's all...

  • Casual Listener
  • Hello, I am premium Spotify user, but I still can't play new Underworld album titled "Barbara Barbara we face a shining future", albeit it's available for a month already and is presented in "New re...
  • rewolwer
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 189 Views
  • 2 replies
  • 0 likes

Gift Card disapeared

I used the holiday deal of $0.99 for 3 months, and a couple days before that was about to run out i put in a 3 month gifcard that was supposed to last me to May 25th. Only 2 days after i entered the giftcard i got charged $9.99 as if it was never the...

  • Visitor
  • I used the holiday deal of $0.99 for 3 months, and a couple days before that was about to run out i put in a 3 month gifcard that was supposed to last me to May 25th. Only 2 days after i entered the ...
  • kbrooksc
  • Community Legend
  • 104 Views
  • 3 replies
  • 0 likes
  • Account
  • 104 Views
  • 3 replies
  • 0 likes

Account switch and student discount is not applicable

I'm switching my old account to a new one. As I cancelled the old account's premium subscription of the old account and tried to use the same student discount from the old on the new one, I was informed that my student discount ID has already been us...

  • Newbie
  • I'm switching my old account to a new one. As I cancelled the old account's premium subscription of the old account and tried to use the same student discount from the old on the new one, I was infor...
  • kbrooksc
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Current price of Family Plan

I've been a Spotify customer for about a year now, and I was just noticing that the price has increased from $9.99 to $12.99. I'm needing to reduce the number of family members I have active on my account, but I don't want to cancel, and re-subscribe...

  • Newbie
  • I've been a Spotify customer for about a year now, and I was just noticing that the price has increased from $9.99 to $12.99. I'm needing to reduce the number of family members I have active on my ac...
  • kbrooksc
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Deactivated premium account

Hi There, I had subscribed to Spotify premium via my mobile provider - Maxis. I have with effect from today, moved on to another provider - Digi. I noticed immediately, my Spotify premium account has been suspended and has reverted to the free versio...

  • Newbie
  • Hi There,   I had subscribed to Spotify premium via my mobile provider - Maxis. I have with effect from today, moved on to another provider - Digi. I noticed immediately, my Spotify premium ac...
  • kbrooksc
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Spotify blocked access to my account

I contacted Support about an unknown device connecting to my account yesterday (I changed my password immediately after this occured).In response, they have blocked access and asked that I verify myself before they investigate by providing:A copy of ...

  • Visitor
  • I contacted Support about an unknown device connecting to my account yesterday (I changed my password immediately after this occured). In response, they have blocked access and asked that I verify m...
  • kbrooksc
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes

Ads for family plan

I have been on Premium for months. Why am I suddenly getting ads to upgrade to the Family plan? I am neither married nor pregnant.Thanks.

  • Newbie
  • I have been on Premium for months. Why am I suddenly getting ads to upgrade to the Family plan? I am neither married nor pregnant. Thanks.
  • kbrooksc
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

Spotify Premium Accidentally went to girlfriends account instead of mine

So my girlfriends spotify account was linked to my credit card when I got her premium a few months ago. I forgot to unlink her account from my credit card.I put money across to my account to pay for my spotify premium, and her account snatched it up ...

  • Newbie
  • So my girlfriends spotify account was linked to my credit card when I got her premium a few months ago. I forgot to unlink her account from my credit card. I put money across to my account to pay fo...
  • kbrooksc
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 88 Views
  • 1 replies
  • 0 likes

payments

I have just joined spotify on a free subscription, it asked for card details when i signed up so when my free trial runs out I can continue my subscription, is there any other way to pay or is card the only option?Thanks

  • Newbie
  • I have just joined spotify on a free subscription, it asked for card details when i signed up so when my free trial runs out I can continue my subscription, is there any other way to pay or is card t...
  • kbrooksc
  • Community Legend
  • 64 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 64 Views
  • 1 replies
  • 0 likes

Solved!! Laptop stolen

Hello spotify, please sign me out of all my accounts as I already changed my password. Thanks. Hope they don't access my account :).-Jmaldo32

  • Newbie
  • Hello spotify, please sign me out of all my accounts as I already changed my password. Thanks. Hope they don't access my account :). -Jmaldo32
  • kbrooksc
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

Attempting to log out of all devices not working

About 3 months ago I went to a friend's place for dinner and logged into my spotify premium on his now-ex flatmate's computer to play some music. He is still using my spotify and interrupting my music usage. I have tried changing my password and logg...

  • Casual Listener
  • About 3 months ago I went to a friend's place for dinner and logged into my spotify premium on his now-ex flatmate's computer to play some music. He is still using my spotify and interrupting my musi...
  • kbrooksc
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 196 Views
  • 1 replies
  • 0 likes

2 Month trial not working.

I've signed a 1 month contract and payd 14,90 BRL for it, i received the notification that i will receive a 2 month free trial, but when my payd month has ended my premium accout was blocked.Can you help me please?Thanks in advance.

  • Newbie
  • I've signed a 1 month contract and payd 14,90 BRL for it, i received the notification that i will receive a 2 month free trial, but when my payd month has ended my premium accout was blocked. Can yo...
  • kbrooksc
  • Community Legend
  • 69 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 69 Views
  • 1 replies
  • 0 likes

Switched to Family and charged twice

I had my wife on the free trail... when it ended I had her subcribe by herself and forgot about the family deal. Canceled her Sub and enrolled in Family, but was still charged for her single plan. Both Signups and the cancel were within minutes of ea...

  • Newbie
  • I had my wife on the free trail... when it ended I had her subcribe by herself and forgot about the family deal. Canceled her Sub and enrolled in Family, but was still charged for her single pla...
  • kbrooksc
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Spotify Family - Cannot add member due to "not the same country as owner" even though we are

Hi, I cannot add my partner, who resides on the same address as me to the spotify family account.I get the message (roughly translated from Dutch) "you could not be added to the family account because you have to be in the same country as the owner o...

  • Newbie
  •   Hi,   I cannot add my partner, who resides on the same address as me to the spotify family account. I get the message (roughly translated from Dutch) "you could not be added to the fa...
  • kbrooksc
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • family
  • 292 Views
  • 1 replies
  • 0 likes

Change email

Hey,I would like to change my E-Mail address but the form says that the address is already in use.Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotify over Facebook in the past.Regards, Jan

  • Casual Listener
  • Hey, I would like to change my E-Mail address but the form says that the address is already in use. Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotif...
  • kbrooksc
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 111 Views
  • 1 replies
  • 0 likes

Subscription

OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for cancelling it?

  • Newbie
  • OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for ...
  • kbrooksc
  • Community Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 75 Views
  • 1 replies
  • 0 likes

I've been paying for Spotify each month but I don't think I have an account?

I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says there is no account with that email. How do I cancel...

  • Visitor
  • I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says t...
  • kbrooksc
  • Community Legend
  • 76 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 76 Views
  • 1 replies
  • 0 likes