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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 257017 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 257017 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12902 Views
  • 6 replies
  • 11 likes
  • Security
  • 12902 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528331 Views
  • 989 replies
  • 113 likes
  • Account
  • 528331 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127873 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127873 Views
  • 74 replies
  • 12 likes

Three months Premium, Payed twice

Help, I'm from Mexico, a few minutes ago I tried to purchase the Three monts premium offer but the page showed a message saying that there was a problem and no charge was made, so, I tried again but i received the same error message.And now I get 2 n...

  • Casual Listener
  • Help, I'm from Mexico, a few minutes ago I tried to purchase the Three monts premium offer but the page showed a message saying that there was a problem and no charge was made, so, I tried again but ...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

Signing up for premium

Why is expiration spelled exspiry when they ask for credit card information?

  • Newbie
  • Why is expiration spelled exspiry when they ask for credit card information?
  • cephalization
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

can't switch my country

Every time I try to switch it from the US to Canada it says my postal code doesn't exist in this countrie. Both the postal code and country are highlited red.

  • Casual Listener
  • Every time I try to switch it from the US to Canada it says my postal code doesn't exist in this countrie. Both the postal code and country are highlited red.
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • Account
  • 214 Views
  • 3 replies
  • 0 likes

Reactivated subscription but doesn't show?

I have an iPhone.I had Spotify Premium before. Canceled for a month (money issues) then I went to reactivate it in my Apple ID subscriptions, I've been charged for it, but it's not showing up in my account on Spotify.I've logged in and out, did a cle...

  • Casual Listener
  • I have an iPhone. I had Spotify Premium before. Canceled for a month (money issues) then I went to reactivate it in my Apple ID subscriptions, I've been charged for it, but it's not showing up in my...
  • SarJySoxx12
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 2 replies
  • 0 likes

3 month premium for £9.99

I have subscribed to premium on the new offer '3 months for £9.99' and it says that I will be charged again on the 22nd of August (I subscribed on the 22nd of June) which is not 3 months? Secondly, if I cancel my subcribtion now, will I still recieve...

  • Newbie
  • I have subscribed to premium on the new offer '3 months for £9.99' and it says that I will be charged again on the 22nd of August (I subscribed on the 22nd of June) which is not 3 months? Secondly, i...
  • 123 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 123 Views
  • 0 replies
  • 0 likes

Unlinked Facebook and now everythings gone?

Hi,So, my spotify account had my facebook linked with it.But I had my facebook deactivated for a while and 1 day it logged me out. I somehow logged back in and then I unlinked my facebook with the account and after I did that it logged me out and I c...

  • Newbie
  • Hi, So, my spotify account had my facebook linked with it. But I had my facebook deactivated for a while and 1 day it logged me out. I somehow logged back in and then I unlinked my facebook wi...
  • ItsJamesJ
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a gift card and I have used it. But I'm still in free mode. And I can not use the card.Help me...I from Belgium

  • Newbie
  • I bought a gift card and I have used it. But I'm still in free mode. And I can not use the card.Help me...I from Belgium
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

I cannot access my account

Hello, I am using my father's spotify account that he has recently created. I never had problems with spotify and use spotify premium. I know my password for the account and the username as I logged into the online webpage to get premium last month. ...

  • Newbie
  • Hello,    I am using my father's spotify account that he has recently created. I never had problems with spotify and use spotify premium. I know my password for the account and the userna...
  • EthanS1
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 163 Views
  • 1 replies
  • 0 likes

Student Discount

I have had premium for a long time now and as a student the discount is great! However I never go the code to renew my student discount and have been charged the full amount for at least the past 5 months and ive been trying to get this fixed since i...

  • Newbie
  • I have had premium for a long time now and as a student the discount is great! However I never go the code to renew my student discount and have been charged the full amount for at least the past 5 m...
  • EthanS1
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

cuenta familiar problemas

Tngo cuenta familiar pero al ingresar cada uno en su dispositivo se corta el otro como se hace para configurarlo??? y no interrumpirnos entre nosotros

  • Newbie
  • Tngo cuenta familiar pero al ingresar cada uno en su dispositivo se corta el otro como se hace para configurarlo??? y no interrumpirnos entre nosotros 
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Cant Add Family to "Premium For Family" because "not based in the same country"

Hello,I am trying to add a family member to my "Spotify for Family" account. On the other account I am getting the error message: "We couldnt add you to Premium for Family as your account needs to be based in the same country as the owner of the Prem...

  • Newbie
  • Hello, I am trying to add a family member to my "Spotify for Family" account.   On the other account I am getting the error message: "We couldnt add you to Premium for Family as your account ...
  • OviiiOne
  • Community Legend
  • 429 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 429 Views
  • 2 replies
  • 0 likes

Someone is using my account

My music keep stopping beause someone else is using it and I don't know who... I tried to log out of all devices and change my password, but it's still happening. What else can I do?

  • Newbie
  • My music keep stopping beause someone else is using it and I don't know who... I tried to log out of all devices and change my password, but it's still happening. What else can I do?
  • eyewonn
  • Newbie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 152 Views
  • 1 replies
  • 0 likes

Disconnecs from Facebook?

Hey guys! I accidentaly linked my spotify with brother's facebook. Now, I cannot log out. I tryed removing it from Facebook Apps - NOT WORKING. Removing it from Desktop app (EDIT > PREF. > Disconnect from facebook) - NOT WORKING TOO (My name is from ...

  • Casual Listener
  • Hey guys! I accidentaly linked my spotify with brother's facebook. Now, I cannot log out. I tryed removing it from Facebook Apps - NOT WORKING. Removing it from Desktop app (EDIT > PREF. > Disc...
  • Astame
  • Community Legend
  • 359 Views
  • 5 replies
  • 0 likes
  • Free
    Other
  • 359 Views
  • 5 replies
  • 0 likes

Solved!! Minor username change

Hello, at the top right of my spotify my username is joeyjoeyjoe. But I really want it to be JoeyJoeyJoe I am VERY picky on these things Please help Kind Regards,

Top right of my spotify http://dl.dropboxusercontent.com/u/62291153/Signature.png
  • Newbie
  • Hello, at the top right of my spotify my username is joeyjoeyjoe. But I really want it to be JoeyJoeyJoe I am VERY picky on these things 😛 Please help Kind Regards,
  • bus_stop
  • Casual Listener
  • 1691 Views
  • 2 replies
  • 0 likes
  • 1691 Views
  • 2 replies
  • 0 likes

Cancelled Still got charged

How the **bleep** do you get in touch with people who can actually help 

  • Newbie
  • How the **bleep** do you get in touch with people who can actually help  
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 1 likes

Songs that arent mine, divices that arent mine appearing

I have spotify on 2 devices all together (one android phone (moved from an old to new but still own both phones - Old’s battery is dead) and one iPad.) I do not share my account with anyone (I learned my lesson when I shared my Netflix account). At w...

  • Newbie
  • I have spotify on 2 devices all together (one android phone (moved from an old to new but still own both phones - Old’s battery is dead) and one iPad.)  I do not share my account with anyone (I ...
  • 394 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 394 Views
  • 0 replies
  • 0 likes

Upgrade to family subscription

Hi everyone, everytime i want to upgrade my membership into "premium for family" my google chrome says= i have to activate my javascript, which i already did. Please tell me what i have to do? Thank you very much

  • Casual Listener
  • Hi everyone, everytime i want to upgrade my membership into "premium for family" my google chrome says= i have to activate my javascript, which i already did. Please tell me what i have to do? Thank ...
  • Astame
  • Community Legend
  • 844 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 844 Views
  • 7 replies
  • 0 likes

Solved!! Accessing other user's playlist on family plan?

My fiance and I are now on a family plan, and she wants to be able to see what I'm listening to - is there a way for her to access my playlists/listening history/etc? There are some specific lists of mine that she wants, so I've shared them with her,...

  • Casual Listener
  • My fiance and I are now on a family plan, and she wants to be able to see what I'm listening to - is there a way for her to access my playlists/listening history/etc?  There are some specific li...
  • iamleek
  • Community Legend
  • 13765 Views
  • 8 replies
  • 1 likes
  • Account
    Other
    Premium
  • 13765 Views
  • 8 replies
  • 1 likes

pay pal

I just singed up and paid with pay pal. then i got an error on your page. pay pal went through to you , but it did not sign me up.

  • Newbie
  • I just singed up and paid with pay pal.  then i got an error on your page.  pay pal went through to you , but it did not sign me up.
  • jkaikkonen
  • Newbie
  • 368 Views
  • 1 replies
  • 2 likes
  • Account
    Subscription
  • 368 Views
  • 1 replies
  • 2 likes