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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255927 Views
  • 782 replies
  • 81 likes
  • Account
  • 255927 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126571 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126571 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69806 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69806 Views
  • 63 replies
  • 8 likes

Abbonamento con gift card.

Ho attivato l abbonamento premium tramite gift card col codice. Dall app ho tutte le funzioni premiumEmail ricevuta correttamente ma se vado sul sito dice che c è stato un problema di pagamento e se non aggiorno la carta disattiveranno l abbonamento ...

  • Visitor
  • Ho attivato l abbonamento premium tramite gift card col codice. Dall app ho tutte le funzioni premium Email ricevuta correttamente ma se vado sul sito dice che c è stato un problema di pagamento e s...
  • MaryS
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 120 Views
  • 1 replies
  • 0 likes

change subscription form family to individual

I cant see how to "downgrade' my plan. I want the cheaper individual plan, not just remove members form the family plam.

  • Newbie
  • I cant see how to "downgrade' my plan.  I want the cheaper individual plan, not just remove members form the family plam.   
  • LordRollin
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 101 Views
  • 1 replies
  • 0 likes

Complicated Log In

Hi! I would just like to ask if I can change my username for the last time? I have installed spotify on my other gadgets (android) but I can't enter my username because it contains a symbol that only apple keyboard has. (the device I used to sign up ...

  • Newbie
  • Hi! I would just like to ask if I can change my username for the last time? I have installed spotify on my other gadgets (android) but I can't enter my username because it contains a symbol that only...
  • LordRollin
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Login
  • 88 Views
  • 1 replies
  • 0 likes

Paying by mobile?

Hi, Been paying via my mobile, just upgraded to Family +1 and had to put in card details. Tried selecting pay by mobile but this selection has been removed. Any ideas?Perhaps because I've upgraded so needs take first payment from a Card?

  • Newbie
  • Hi,  Been paying via my mobile, just upgraded to Family +1 and had to put in card details.   Tried selecting pay by mobile but this selection has been removed.   Any ideas? Perhaps...
  • LordRollin
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium
  • 101 Views
  • 1 replies
  • 0 likes

"Your account is temporarily unavailable"

I normally log into my spotify using my facebook account, but recently spotify has been telling me "your account is temporarily unavailable. Regain access by logging in from a web browser." Well i've logged into the web browser and nothing changed. W...

  • Newbie
  • I normally log into my spotify using my facebook account, but recently spotify has been telling me "your account is temporarily unavailable. Regain access by logging in from a web browser." Well i've...
  • webber1995
  • Newbie
  • 3643 Views
  • 4 replies
  • 0 likes
  • 3643 Views
  • 4 replies
  • 0 likes

Solved!! Devices i do not recognize in the "Devices available"

Hello! Lately I have experienced some weird stuff, first off there was a weird playlist that got into my playlists. Secondly there are 2 devices i do not recognize at all in the devices available tab. One is a HTC One_m8 and the other being an iMac, ...

  • Casual Listener
  • Hello!    Lately I have experienced some weird stuff, first off there was a weird playlist that got into my playlists. Secondly there are 2 devices i do not recognize at all in the device...
  • CakeNetwork
  • Community Legend
  • 3420 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 3420 Views
  • 3 replies
  • 0 likes

Change Username

How can I change my username?

  • Newbie
  • How can I change my username?
  • CakeNetwork
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
  • 105 Views
  • 1 replies
  • 0 likes

Stolen/Sharing Preimum Account

Hello, About a couple of months ago, a friend of mine saw i was listening to some music that i clearly never listen. first i thought i might had logged on some other device and forgot about it. so i had changed my password and never noticed someone e...

spotify.png
  • Casual Listener
  • Hello,   About a couple of months ago, a friend of mine saw i was listening to some music that i clearly never listen. first i thought i might had logged on some other device and forgot a...
  • CakeNetwork
  • Community Legend
  • 170 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 170 Views
  • 3 replies
  • 0 likes

Solved!! All my Spotify playlist's are gone!! and there is not mail in my email and ur solutions dont work...

Please help me iv'e collected songs for 3 years now and when i opened it a day ago its like i did a new account please fix it or help me atleast .. would be greatful for the help i get.

  • Regular
  • Please help me iv'e collected songs for 3 years now and when i opened it a day ago its like i did a new account please fix it or help me atleast .. would be greatful for the help i get. 
  • SofiaAzizullah
  • Newbie
  • 20285 Views
  • 13 replies
  • 3 likes
  • Subscription
  • 20285 Views
  • 13 replies
  • 3 likes

Music stops after about 15 minutes

I just got premium. But on my galaxy s6 it just stop playing music can you help

  • Casual Listener
  • I just got premium. But on my galaxy s6 it just stop playing music can you help
  • timdives
  • Casual Listener
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium
  • 307 Views
  • 3 replies
  • 0 likes

Still being charged for Spotify despite cancelling subscription

I cancelled my Spotify Premium in March and have since been charged the monthly fee twice. I have checked that my Premium subscription was cancelled and my account says that I am on Spotify Free. I was paying with PayPal and the regular payment was c...

  • Newbie
  • I cancelled my Spotify Premium in March and have since been charged the monthly fee twice. I have checked that my Premium subscription was cancelled and my account says that I am on Spotify Free. I w...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Cancel account

Hi Could someone tell me what to do to cancel my account with Spotify? Thank you Really urgent

  • Casual Listener
  • Hi   Could someone tell me what to do to cancel my account with Spotify?    Thank you   Really urgent    
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
  • 99 Views
  • 1 replies
  • 0 likes

More payment options.

if you have the family plan with 2 people on it, is there a way to split the payment between the two people? so instead of one person paying each month, both people pay their half per month.

  • Newbie
  • if you have the family plan with 2 people on it, is there a way to split the payment between the two people? so instead of one person paying each month, both people pay their half per month.
  • osornios
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
  • 85 Views
  • 1 replies
  • 0 likes

Spotify family plan - streaming

Hi, I see many questions regarding wether all family members can be streaming simultaniously or not.However I cant find any answers. Please, someone advice. Questions: It says all members in a Spotify Family Plan should be able to stream at once, sep...

  • Newbie
  • Hi,    I see many questions regarding wether all family members can be streaming simultaniously or not. However I cant find any answers.  Please, someone advice.   ...
  • sarchasm
  • Newbie
  • 166 Views
  • 2 replies
  • 0 likes
  • Account
  • 166 Views
  • 2 replies
  • 0 likes

Pay By Mobile Error

I Always pay my subscriptions by Paying By Mobile but last Night i Cant Subscribe Because there's always an error "Oops Something is Went Wrong, please try again or Check out our testing Help Area"I have reloaded the page many times until now, but i ...

  • Newbie
  • I Always pay my subscriptions by Paying By Mobile but last Night i Cant Subscribe Because there's always an error "Oops Something is Went Wrong, please try again or Check out our testing Help Area" ...
  • osornios
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 632 Views
  • 1 replies
  • 0 likes

Subscribing to premium using iTunes

Hello everyone, I've been renewing my premium subscribtion using iTunes for the past year. but this month for some reason my premuim subscription is still pause although the payment went through sucessfully and it got decuted from my balance! I logge...

  • Newbie
  • Hello everyone,   I've been renewing my premium subscribtion using iTunes for the past year. but this month for some reason my premuim subscription is still pause although the payment went thr...
  • osornios
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

I paid for premium 3 months ago but not working..still got billed

I paid for premium service 3 months ago and I haven't been able to use the service because app won't work on my phone.I tried removing and reinstalling to no avail. Although Spotify still has taken my money for months now. Can I be reimbursed or eith...

  • Newbie
  • I paid for premium service 3 months ago and I haven't been able to use the service because app won't work on my phone.I tried removing and reinstalling to no avail. Although Spotify still has taken m...
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 117 Views
  • 1 replies
  • 0 likes

Help! I can't remember which email address is associated with my account!

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email address I used when I set it up! It's rejecting all...

  • Newbie
  • I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email ...
  • osornios
  • Spotify Star
  • 71296 Views
  • 3 replies
  • 3 likes
  • 71296 Views
  • 3 replies
  • 3 likes

Receipts and invoices

Hi! in my account I can see the receipts of my payments, but I would like to know if I can get an invoice, will be it possible? thanks!!

  • Newbie
  • Hi! in my account I can see the receipts of my payments, but I would like to know if I can get an invoice, will be it possible? thanks!!
  • osornios
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Double Billed

I have been billed twice on April 3rd '16 for a family account AUD 23.99. What do I need to do to fix this problem. I look forward to this being rectified at your earliest convenience. Thank you,Rob

  • Newbie
  • I have been billed twice on April 3rd '16 for a family account AUD 23.99. What do I need to do to fix this problem.   I look forward to this being rectified at your earliest conveni...
  • osornios
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
  • 101 Views
  • 1 replies
  • 0 likes