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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420849 Views
  • 965 replies
  • 108 likes
  • Account
  • 420849 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186209 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186209 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103359 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103359 Views
  • 69 replies
  • 10 likes

Superuser Contribution I lost my acc, i think? Pls help

Today, my cousins and I were logged out of our shared premium account on all devices randomly. When we tried logging back in with the correct login details, it said they were incorrect. Moreover, when we tried a password reset, it said that there was...

  • Casual Listener
  • Today, my cousins and I were logged out of our shared premium account on all devices randomly. When we tried logging back in with the correct login details, it said they were incorrect. Moreover, whe...
  • Jeremy
  • Spotify Legend
  • 1074 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1074 Views
  • 6 replies
  • 0 likes

Listening activity isn't updating for people I follow

PlanPremiumCountryUKDeviceHP Omen15Operating SystemWindows 10 My Question or IssueFor some reason, one of the people I follow is not having their listening activity updated in the friend feed, despite them listening to Spotify. I can see they are lis...

  • Casual Listener
  • Plan Premium Country UK Device HP Omen15 Operating System Windows 10   My Question or Issue For some reason, one of the people I follow is not having their listening activity updated i...
  • Theothistle
  • Roadie
  • 961 Views
  • 2 replies
  • 1 likes
  • Account
  • 961 Views
  • 2 replies
  • 1 likes

Solved!! [Suggestion] Easier Crossfade Access

It is sometimes nice to use crossfade for playlists of random songs to make the playlist flow better, however when listening to an album I'd prefer not to and just listen to it how it is originally produced. Although turning crossfade on/off is more ...

  • Casual Listener
  • It is sometimes nice to use crossfade for playlists of random songs to make the playlist flow better, however when listening to an album I'd prefer not to and just listen to it how it is originally p...
  • Billy-J
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Me hackearon la cuenta de Spotify Premium

Ayer pude usar Spotify sin problemas, hoy a la tarde cuando lo abro me cerraron la sesión de forma inesperada. Cuando trato de iniciar sesión con mi correo y contraseña correctos me dice que mi contraseña no coincide con mi cuenta. Yo puse mis datos ...

  • Visitor
  • Ayer pude usar Spotify sin problemas, hoy a la tarde cuando lo abro me cerraron la sesión de forma inesperada. Cuando trato de iniciar sesión con mi correo y contraseña correctos me dice que mi contr...
  • Billy-J
  • Spotify Star
  • 995 Views
  • 1 replies
  • 0 likes
  • 995 Views
  • 1 replies
  • 0 likes

My artist picture wont't appear on the Spotify app.

Hello! I recently created my artist profile and uploaded my header and avatar pictures. While it appears on my desktop, it doesn't appear in the mobile Spotify app. How can I fix this problem?

  • Casual Listener
  • Hello! I recently created my artist profile and uploaded my header and avatar pictures. While it appears on my desktop, it doesn't appear in the mobile Spotify app. How can I fix this problem?
  • Billy-J
  • Spotify Star
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Acount gehackt

Hoi ls, help!!mijn premium account is gehackt en mijn e-mailadres is daarbij veranderd.... ik kom dus nu al ik inlog op een free account maar mijn betaling gaat gwn door ... heb al van alles geprobeerd maar krijg nergens een terugkoppeling van vanuit...

  • Casual Listener
  • Hoi ls, help!! mijn premium account is gehackt en mijn e-mailadres is daarbij veranderd.... ik kom dus nu al ik inlog op een free account maar mijn betaling gaat gwn door ... heb al van alles geprob...
  • Billy-J
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Acount hacked

Hi people help !!my premium account has been hacked and my e-mail address has changed .... so now I when i logging in to i have a free account but my payment goes through ... have already tried everything but I get no feedback from spotify NL is ther...

  • Casual Listener
  • Hi people help !! my premium account has been hacked and my e-mail address has changed .... so now I when i logging in to i have a free account but my payment goes through ... have already tried eve...
  • Billy-J
  • Spotify Star
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Artist profile doesn't show up in searches despite being verified.

Hello,I've released my first single on Spotify three days ago through the distributor Distrokid.My Problem is that my artist profile can only be accessed through a direct link on third party websites or if I send the link directly to someone.I tried ...

  • Visitor
  • Hello, I've released my first single on Spotify three days ago through the distributor Distrokid. My Problem is that my artist profile can only be accessed  through a direct link on third part...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 551 Views
  • 1 replies
  • 0 likes

Can't invite more family members

PlanPremiumCountrySwitzerlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I can't in invite additional family members; it doesn't give me the option even thou...

  • Visitor
  • Plan Premium Country Switzerland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. I c...
  • Maxim
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • Premium
  • 526 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change location to the UK

Hello everyone, I have Spotify since 2014 and I have been Premium for a few years now. I am from Chile and have always used a credit card issued there. However, I have been living in the UK for a few months now so I want to change my location here (b...

  • Casual Listener
  • Hello everyone,   I have Spotify since 2014 and I have been Premium for a few years now. I am from Chile and have always used a credit card issued there. However, I have been living in the UK ...
  • Ver
  • Spotify Legend
  • 997 Views
  • 3 replies
  • 0 likes
  • Premium
  • 997 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot edit profile

PlanPremiumCountryUsa DeviceLG Rebel 4Operating SystemAndroid My Question or IssueCannot edit profile althrough info on Facebook is correct, which is how I lpg in to Spotify.

  • Casual Listener
  • Plan Premium Country Usa   Device LG Rebel 4 Operating System Android   My Question or Issue Cannot edit profile althrough info on Facebook is correct, which is how I lpg in to S...
  • Ver
  • Spotify Legend
  • 2313 Views
  • 6 replies
  • 0 likes
  • Account
  • 2313 Views
  • 6 replies
  • 0 likes

Superuser Contribution Turn off Suggested Podcasts

PlanPremiumCountryCanadaDevicePC, Samsung S10, Roku TV, iPhone 8Operating SystemAny My Question or IssueLately I've been getting podcasts recommended to me with Adult Content that I don't want (ie. Erotic stories). Is there a way to turn off the sugg...

  • Visitor
  • Plan Premium Country Canada Device PC, Samsung S10, Roku TV, iPhone 8 Operating System Any   My Question or Issue Lately I've been getting podcasts recommended to me with Adult Content...
  • Xenia
  • Moderator
  • 738 Views
  • 2 replies
  • 0 likes
  • Other
  • 738 Views
  • 2 replies
  • 0 likes

Solved!! Change account and transfer playlist?

Hello.I have Premium account for a while now. I login via Facebook. For some reason, Facebook added here my very old email and i dont have access to it or I cant even change email.(So i made new account (this one) to be able ask question, because i c...

  • Visitor
  • Hello. I have Premium account for a while now. I login via Facebook. For some reason, Facebook added here my very old email and i dont have access to it or I cant even change email. (So i made new ...
  • ChrisPeris
  • Casual Listener
  • 8393 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 8393 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Integration inside NetCast 4.0

Dear Support! Your platform is wonderful. But I'd love to listen to music on my TV that doesn't have Spotify application. I've tried to run Web Player, but TV's browser doesn't support itIs there any chance to integrate an application inside "Smart T...

  • Casual Listener
  • Dear Support!  Your platform is wonderful. But I'd love to listen to music on my TV that doesn't have Spotify application. I've tried to run Web Player, but TV's browser doesn't support it😢 I...
  • Mihail
  • Spotify Legend
  • 824 Views
  • 1 replies
  • 0 likes
  • Other
  • 824 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Search a User Account on Spotify

Plan Premium CountryHong Kong Device(iPhone XR, iPhone 11, iMac)Operating System(iOS 11.1) My Question or IssueI tried to look up an account called HKU MUSE (spotify:user:hxb2pscqyncmkayc21vjamzuc) but I can't find it on Spotify.

  • Newbie
  • Plan  Premium  Country Hong Kong   Device (iPhone XR, iPhone 11, iMac) Operating System (iOS 11.1)   My Question or Issue I tried to look up an account called HKU MUSE ...
  • Mihail
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random shuffle

Hi. My spotify decides to default to shuffle. Very frustrating if you're listening to an album. Is there any way to contact spotify directly? If not is there any way to turn shuffle OFF?

  • Casual Listener
  • Hi. My spotify decides to default to shuffle. Very frustrating if you're listening to an album. Is there any way to contact spotify directly? If not is there any way to turn shuffle OFF?
  • Mihail
  • Spotify Legend
  • 4854 Views
  • 6 replies
  • 2 likes
  • Other
  • 4854 Views
  • 6 replies
  • 2 likes

Superuser Contribution Profile and Likes unavailable due to username

PlanFreeCountryUnited StatesDeviceDell Inspiron 5567Operating SystemWindows 10 My Question or IssueHello! I've posted about my username before (which got fixed), but the gist of it is that I created my Spotify account back in 2011, when special symbo...

  • Casual Listener
  • Plan Free Country United States Device Dell Inspiron 5567 Operating System Windows 10   My Question or Issue Hello! I've posted about my username before (which got fixed), but the gist...
  • Mihail
  • Spotify Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
  • 836 Views
  • 3 replies
  • 0 likes

Solved!! Why I'm not getting new login emails?

I'm no more getting login alert emails from spotify. I never unsubscribed to those emails but still I'm not recieving. I'd be very greatful if you take time in helping me

  • Casual Listener
  • I'm no more getting login alert emails from spotify.  I never unsubscribed to those emails but still I'm not recieving.  I'd be very greatful if you take time in helping me 🙂
  • Maxim
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • Security
  • 709 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to move playlists and data to new account?

I've fallen into that group that signed up with Facebook and cannot for the life of me remove it from the equation. It creates many issues when logging in and sharing playlists with friends. A few years ago, they had options on exporting playlists an...

  • Visitor
  • I've fallen into that group that signed up with Facebook and cannot for the life of me remove it from the equation. It creates many issues when logging in and sharing playlists with friends.   ...
  • Ivan
  • Spotify Legend
  • 1168 Views
  • 2 replies
  • 1 likes
  • 1168 Views
  • 2 replies
  • 1 likes