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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • sevincers
  • Visitor
  • 260611 Views
  • 786 replies
  • 81 likes
  • Account
  • 260611 Views
  • 786 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128243 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128243 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71320 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71320 Views
  • 63 replies
  • 8 likes

Superuser Contribution Subscription payment failed, but no obvious way to pay.

I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank. I now get regular emails saying my subscription hasn't been renewed and to update my payment details etc, but the issue with Paypal/the bank has ...

  • Music Fan
  • I have a Premium account, but my last payment didn't go through due to an issue with Paypal and my bank.   I now get regular emails saying my subscription hasn't been renewed and to update m...
  • Petya
  • Community Legend
  • 5303 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 5303 Views
  • 4 replies
  • 0 likes

Changing country, payment method

PlanPremiumCountryBrazil changing to ItalyDeviceiPhone10s, MacAir, iPhone8, iPhone6, My Question or IssueOk, I have a Brazilian premium family account since 2014 I believe. I moved to Italy about 11 months ago and I didn't change anything on my accou...

  • Visitor
  • Plan Premium Country Brazil changing to Italy Device iPhone10s, MacAir, iPhone8, iPhone6,   My Question or Issue Ok, I have a Brazilian premium family account since 2014 I believe. I mov...
  • ListenToGlobal
  • Composer
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect with Facebook

I was using spotify until one day it suddenly logged me out and when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phone with no problems.Windows 10.

  • Visitor
  • I was using spotify until one day it suddenly logged me out and  when I press connect with facebook, nothing happens. I try to enter login info and spotify app reacts. I still use app on my phon...
  • Petya
  • Community Legend
  • 579 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 579 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Spotify for Artists] If I go to my "artist page" it shows a blank white page

PlanFreeCountryIT My Question or IssueI log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page.What does it happen? I've always used Spotify for Artist and I've never had a problem.Please help me...

  • Composer
  • Plan Free Country IT   My Question or Issue I log in to my "Spotify for Artist", but if I go to my artist page ("YOUR ACCOUNT") it shows a blank white page. What does it happen? I've alwa...
  • Petya
  • Community Legend
  • 1255 Views
  • 3 replies
  • 1 likes
  • Account
  • 1255 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tengo dos cobros de la mensualidad de Spotify en el mismo mes, en diferente fechas.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • Other
  • 686 Views
  • 1 replies
  • 0 likes

Firefox not working

Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine. Does anyone know why that would be?Thanks

  • Visitor
  • Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine.  Does anyone know why that would be? Thanks
  • KossB
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • Other
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution New User - Spotify hasn't shown any Facebook friends

I just signed up for Spotify via Facebook. It seems to show me everything fine, artists, celebrities I can follow, apps, except for Facebook friends. I have Spotify exempted from the only firewall I use. It just doesn't show any possible Followers fr...

  • Newbie
  • I just signed up for Spotify via Facebook.  It seems to show me everything fine, artists, celebrities I can follow, apps, except for Facebook friends.   I have Spotify exempted from the o...
  • Petya
  • Community Legend
  • 2808 Views
  • 36 replies
  • 2 likes
  • 2808 Views
  • 36 replies
  • 2 likes

Superuser Contribution Refund due to poor support

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHow to demand a refund? I got charged for a regular priced monthly fee this month yesterday when it should have only been $4.99. I am sure I was on a student deal but still g...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue How to demand a refund? I got charged for a regular priced monthly fee this month yesterday when i...
  • Petya
  • Community Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution No logro ingresar a mi cuenta ya que no me acuerdo de mi usuario ni mi clave

Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el correo que tengo mi cuenta de banco que certifica que...

  • Visitor
  • Hola el dia 3/12/19 empece a pagar una cuenta spotify la cual no se a que correo la tengo vinculada ya que ni uno de mis correos tiene ni un mensaje de iniciación ni nada, solo tengo un mail en el co...
  • Petya
  • Community Legend
  • 512 Views
  • 2 replies
  • 0 likes
  • Account
  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost my account.

So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked to my discord account if anyone could maybe tell m...

  • Casual Listener
  • So I had just reset my PC and nothing is left and I have fully forgotten my email or username i'm not sure what it is, I do that the name of the account what it refereed me to because I had it linked...
  • Petya
  • Community Legend
  • 811 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 811 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone hacked my account

Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!

  • Casual Listener
  • Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!
  • Peter
  • Spotify Legend
  • 388 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 388 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I delete Recently Player Artists?

I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain artists from the list?

  • Newbie
  • I setup Spotify with my Amazon Echo not thinking about other people playing random songs through it and them showing up on my Recently Played Artists. How can I clear this or delete certain...
  • Petya
  • Community Legend
  • 631 Views
  • 3 replies
  • 0 likes
  • Account
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution other people keep using my account!

This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the music that is not mine. most recently, a ton of mus...

  • Visitor
  • This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the ...
  • Peter
  • Spotify Legend
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 316 Views
  • 2 replies
  • 0 likes

Account Stolen: Email and Password Changed

Plan: Spotify PremiumCountry: USADevice: Various Mac Products My Question or IssueDuring my regular listening a few days ago, I found that random songs started playing without my prompting. Upon further investigating, someone accessed my account and ...

  • Visitor
  • Plan: Spotify Premium Country: USA Device: Various Mac Products   My Question or Issue During my regular listening a few days ago, I found that random songs started playing without my ...
  • KossB
  • Roadie
  • 1053 Views
  • 1 replies
  • 0 likes
  • Account
  • 1053 Views
  • 1 replies
  • 0 likes

Trouble logging in

I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help!PlanPremiumCountryCalifornia, United StatesDeviceMotorola e5 CruiseOp...

  • Visitor
  • I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help! Plan Premium ...
  • Emilia_8
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 298 Views
  • 1 replies
  • 0 likes

Change the e-mail adress

hello,I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adress to my proper mail account - since I can't give an...

  • Visitor
  • hello, I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adr...
  • Emilia_8
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 265 Views
  • 1 replies
  • 0 likes

User name is a bunch of random letters and numbers.

PlanPremiumCountryUKDeviceSamsung Galaxy S9+Operating SystemAndroid 10.0 My Question or IssueReally confused here, have created a Spotify account and redeemed a premium code and everything was fine until I realised that instead of the name on the pro...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S9+ Operating System Android 10.0   My Question or Issue Really confused here, have created a Spotify account and redeemed a premium code ...
  • Emilia_8
  • Spotify Star
  • 679 Views
  • 2 replies
  • 0 likes
  • Account
  • 679 Views
  • 2 replies
  • 0 likes

Billed for premium after cancelling

I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks.

  • Visitor
  • I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks....
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account issue

I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand.I dont realise until the recent days that i cannot ...

  • Casual Listener
  • I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand....
  • Petya
  • Community Legend
  • 989 Views
  • 3 replies
  • 0 likes
  • Account
  • 989 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice

I just looked at my bank account statement and noticed that I was charged twice this month. I've noticed that this isn't all that uncommon. How is that okay? What kind of business **bleep**s up with someone's credit card information this often? Not t...

  • Newbie
  • I just looked at my bank account statement and noticed that I was charged twice this month.  I've noticed that this isn't all that uncommon.  How is that okay?  What kind of business *...
  • Petya
  • Community Legend
  • 1307 Views
  • 40 replies
  • 0 likes
  • 1307 Views
  • 40 replies
  • 0 likes