Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello,I am a Premium user for almost 3 years now but as of yesterday, somewhen around 2-3 PM, it just treats me like a free user.I've checked my subsciptions page and I am definitely premium and I am logged in to the right (same) account.Another thin...
Have others on my account that I would like off please!
First off, I AM WELL AWARE SPOTIFY DOES NOT CENSOR SONGS. I KNOW THAT THERE ARE MANY SONGS WITH BOTH EXPLICIT AND CLEAN VERSION. TELLING ME THIS DOESN'T FIX MY PROBLEM. Moving on. I recently moved to spotify because I found out i could use my local f...
Hello, Spotify notified that my credit could not be charged. So I headed to my account page and certified that my credit card is right. I also tried to update to another credit card but I got a message telling that update could not be done due to an ...
I have had family subscription for at least a year or more. Yesterday none of us could access any of our music has it had reverted to the free version. The last payment was taken from my account 4/5/16 , so I should still be able to access family sub...
HiI took today the offer of 3 months Premium for $ 9.99 Mexican pesos, but when I check my bank account has tripled the payment. And I still have not received the confirmation email for Premium. (I've already checked my spam folder ) And my account i...
How do I get my premium account switched to Student account. I have been enrolled At Front Range Community College in Fort Collins Colorado since January 2016 and still being charged for Premium service.
Can i play entire album without selecting a song?
Hello, i always wanted to try this service. When I saw the offer for 3 months for 0.99, I thought now or never. So I paid via paypal and I got the famous "Ooops, ...no money will be charged" message. But a second after, I got a message from my bank t...
My wife and I have separate premium accounts. I would like to upgrade to Premium Family and move their account to my Premium Family account. Is it possible? or she needs to close her account and I have to create it again?
Quisiera eliminar mi cuenta, para lo cual ingrese al enlace de formulario de contacto en la sección de soporte y servicio al cliente. Me dirigió a esta página https://support.spotify.com/co/contact-spotify-support/, donde escogí la opción 'cuenta', y...
Good Evening, I have a problem with the subcription. I am in erasmus in Poland and I want to activate the Premium account. The problem is that I can't pay with my italian credit card. How can I activate it?Thank youChris
I just upgraded my existing premium plan to family plan and sent my 3 daughters emails which they received but when they click on link it says they are already on a plan...no support phone number very frustrated...
if I cancel my subscription, does it cancel now or at the end of the period? I got 3-month membership and do not want to forget to cancel three months later
Hi guys, spotify is advertising me with this offer, but when i go to the internet to activate it say 9.99 a month. Advices?
Hi, I'm trying to redeem the 3 months for €.99 promotion in Germany, but I can't pay via carrier billing. However, a friend of mine who already has an account has the option available.
Alguien me puede ayudar pague el servicio de Spotify family con mi tarjeta de crédito la cual realizaron el cargo pero según no pudieron contactar a mi banco y desde ese momento no he tenido solución alguna alguien sabe que puedo hacer
I want to switch countries from UK to Greece, and therefore use a Greek debit card (instead of a UK debit card) to charge the monthly submission. However, when I change the country, the page asks me to add my card details. Once I do, it says the card...
having problems logging in with my samsung s3 to spotify app. verified using password and username. Still no luck. very frusturating. works fine on both online and PC app.
My user account was hacked. I was continually getting logged off due to someone else logging in to my account. i have changed my password, removed all playlists and songs they had (*MANUALLY, one at a time, which sucked). But this person linked his f...