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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • qhriqwr
  • Visitor
  • 193357 Views
  • 718 replies
  • 63 likes
  • Account
  • 193357 Views
  • 718 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1100547 Views
  • 118 replies
  • 106 likes
  • Account
  • 1100547 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 54635 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 54635 Views
  • 58 replies
  • 8 likes

Confusion

I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that was needed to check my school status but I was still...

  • Casual Listener
  • I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that w...
  • MaryS
  • Roadie
  • 70 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 70 Views
  • 3 replies
  • 0 likes

Someone on my Spotify? Keep getting logged out of offline devices.

This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them. I saw someone make playlists I never made on my Spotify, so I assume someone has been us...

  • Newbie
  • This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them.    I saw someone make pla...
  • MaryS
  • Roadie
  • 129 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 129 Views
  • 1 replies
  • 1 likes

7 day trial

Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over

  • Newbie
  • Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over
  • user-removed
  • Not applicable
  • 86 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 86 Views
  • 1 replies
  • 0 likes

Paying for Spotify

I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99

  • Newbie
  • I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99
  • user-removed
  • Not applicable
  • 86 Views
  • 2 replies
  • 0 likes
  • Premium
  • 86 Views
  • 2 replies
  • 0 likes

Spotify Family Plan Issues

Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan.Gives her the error about the gift card or itunes account.Her and I both, have not used itunes or a giftcard for anything Spotify related. HELP. (Could it be be...

  • Casual Listener
  • Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan. Gives her the error about the gift card or itunes account. Her and I both, have not used itunes or a giftc...
  • 1210688237
  • Casual Listener
  • 155 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 155 Views
  • 3 replies
  • 0 likes

Spotify is charging me, but I'm not getting premium service

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...

  • Newbie
  • Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...
  • shihershey
  • Newbie
  • 3504 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 3504 Views
  • 6 replies
  • 0 likes

changing e mail address

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...

  • Casual Listener
  • I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...
  • osornios
  • Spotify Star
  • 119 Views
  • 3 replies
  • 0 likes
  • Account
  • 119 Views
  • 3 replies
  • 0 likes

have not recieved recipt for purchasing premium

Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I requested to have 2 of the accounts that i dont use c...

  • Casual Listener
  • Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I re...
  • alexandkevin
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 137 Views
  • 2 replies
  • 0 likes

Solved!! No response after filling out contact form

Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!

  • Regular
  • Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!
  • jt028
  • Regular
  • 502 Views
  • 9 replies
  • 0 likes
  • Account
  • 502 Views
  • 9 replies
  • 0 likes

Subscription charge increase

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...

  • Casual Listener
  • Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...
  • Merik
  • Community Legend
  • 398 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 398 Views
  • 5 replies
  • 0 likes

Cant pay for premium.

Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...

  • Newbie
  • Dear spotify community, Hello! I cant pay for my premium subscription, i have tried multiple times but it still says: " Oops, seems your card or payment provider is having a bad day. Don't worry,...
  • LordRollin
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 724 Views
  • 1 replies
  • 0 likes

Spotify Unlimited cancelled in error - Spotify not replying to my messages

PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...

  • Casual Listener
  • PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family mem...
  • Maxim
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 162 Views
  • 3 replies
  • 0 likes

stolen account

Someone chnanged my account - email adress and password, I cant not use my account- what can i do?

  • Newbie
  • Someone chnanged my account - email adress and password, I cant not use my account- what can i do?
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 149 Views
  • 1 replies
  • 0 likes

Spotify downgrade/upgrade

I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How can I get my original rate back!?!?

  • Casual Listener
  • I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Charged for Premium when I do not own a Premium account.

Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help would be appreciated, as I do not know my ways around the Spot...

  • Newbie
  • Hello.   I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help wo...
  • Dreadlord
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 82 Views
  • 1 replies
  • 0 likes

Problems with my family premium

Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and everything is ok, but I feel I paid 100 NOK extra ...

  • Newbie
  • Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and...
  • Merik
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I change this I've followed the directions on the website...

  • Regular
  • Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I chan...
  • Merik
  • Community Legend
  • 405 Views
  • 10 replies
  • 0 likes
  • Account
    Subscription
  • 405 Views
  • 10 replies
  • 0 likes

Solved!! Problem trying to suscribe to Premium...

Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay ...

spoti.png
  • Casual Listener
  • Hi,   I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens... If I try to pay trough PayPal the system says I...
  • Merik
  • Community Legend
  • 396 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 396 Views
  • 7 replies
  • 0 likes

Notifications have stopped for the last week

Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.

  • Casual Listener
  • Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.
  • Nandikesha
  • Regular
  • 369 Views
  • 9 replies
  • 0 likes
  • Account
  • 369 Views
  • 9 replies
  • 0 likes

No/too few notifications (followers, subscribers, new releases etc)

Hi, I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each week. If this is true, it does sound odd and takes away a hug...

  • Regular
  • Hi,   I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each w...
  • Nandikesha
  • Regular
  • 304 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 304 Views
  • 5 replies
  • 1 likes