Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello,just created an account and used Facebook to login. However, I can't even use the account because all emails get sent to an old deactivated email. The email is not even used with my facebook and had been deleted for months. Other information su...
Intente contratar la promoción de 3 meses por 9 y en la pantalla me marco que no pasaba la tarjeta intente con dos tarjetaa dos veces cada una y me dijo lo mismo, y si cargaron el gasto en mis cuentas 4 veces pero no tengo el servicio Premium
Hola, quiero contratar un servicio premium de Spotify, pero no me aparece la opcion para pagar con Paypal, solo me aparece para pagar con Tarjeta de crédito, como puedo pagar con Paypal, gracias-
Hola, tengo una duda, se puede pagar mi cuenta cargándola a AT&T, yo estoy con la compañía de unefon, y puedo utilizar mi cuenta ya mencionada para hacer pagos en aplicaciones y en playa store y me gustaría inscribirme de esta manera, necesito ayuda,...
I can't retrieve my first account on Spotify,
I logged into other devices with my Spotify account and I want them all to be signed out of. How do I do that?
My bank account was charged $4.99 for the Student fee while the payment page told me they were unable to verify I am a student. My Spotify account is also not Premium, and I have not been emailed a receipt regarding this transaction. If possible, I w...
I have internet access and the songs says "not available. If you have the file on your computer you can import it" that happens to all of my songs.When I try to play anyother song the program plays the first second then goes to the next song over and...
I decided to try the premium service using the promotional offer, the first issue was spotify not letting me pay (they said they were having problems but no charge would be made) then tried different credit cards until I could pay, but I haven't rece...
I just bought a spotify offer that said "3 months for 99DKK" (3 months for the price of one) I cklicked an add on the spotify app and was immediately directed to the spotify website asking for my credit card information. I typed them in to buy the of...
So i log into my Spotify account well after 6 months, and i cant find my playlists..I had over 600 songs on the playlists and now everythings gone. I remember back in december i contacted Spotify regarding that i accidently connected a new account to...
Hey,I had an Iphone and had purchased the monthly subscription of 12.99 to spotify through Itunes, it's actually due pretty soon. well I have recently went to a different Iphone and cannot for the life of me get my premium my music or anything to com...
**bleep**? I CAN SEE MY PLAN IS $4.99 ON MY PROFILE PAGE AND I JUST CHECKED MY CREDIT CARD BILL AND IT SHOWS $9.99 IN MAY AND JUNE. I JUST CANCELLED MY PLAN TO AVOID FURTHER CHARGE. PLEASE REFUND THE TWO MONTH'S PREMIUM ASAP! PS: I HAVE VALID STUDENT...
I've decided to quit Spotify and sign up for iTunes because after 3 hours of trying to get in touch with Spotify support via e-mail (provided through the website), DM'ing and publicly contacting through Twitter, and reading through customer forums, n...
When I first downloaded spotify I logged in with my facebook and now I've deleted my facebook and I can't log into that account! I have so much music saved and I'm paying for that account also. How can I get into my account? I'm desperate.
Me intente suscribir al plan familiar, pero me mostro un mensaje diciendo que "parece que el banco no esta teniendo un buen día no se ha hecho ningun cargo" y para mi sorpresa si se realizo el cargo, pero no el upgrade de cuenta, he tratado de encont...
I recently got a new iPhone and tried to log in on my phone after downloading the app I couldn't remember my password so had to change that but when I got on it was asking me to get premium but I already pay for premium and have recently just paid my...
Dear Community:As the title let's you know, I now have a problem. Now that I joined family Spotify, the 99c is only until August 20th not September. Does this make any sense? I wanna go back to Premium and enjoy the three months.Am I seeing things wh...
Is there someone I can talk to over the phone in Canada? Can my account be on two devices with the 3 month $.99 premuim?
