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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265135 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265135 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13055 Views
  • 6 replies
  • 11 likes
  • Security
  • 13055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529707 Views
  • 989 replies
  • 113 likes
  • Account
  • 529707 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128157 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128157 Views
  • 74 replies
  • 12 likes

Premium stole me 0.99cent

Hello. I paid for the 3 months promo but i cant attivate it because seems i just did it in the past. Then the payment system stole me the money.****Spotify P00437B3B2 Spot-ify P0043 21/06/16 20:58

  • Newbie
  • Hello. I paid for the 3 months promo but i cant attivate it because seems i just did it in the past. Then the payment system stole me the money. ****Spotify P00437B3B2 Spot-ify P0043 21/06/16 20:58
  • DasPeter
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Email change (help)

When I first opened a spotify acount a while ago I used a username I now do not want, so I decided to switch emails, and use one of the other email accounts, then completely disregard the account. After I did theat I logged out and started making a n...

  • Newbie
  • When I first opened a spotify acount a while ago I used a username I now do not want, so I decided to switch emails, and use one of the other email accounts, then completely disregard the accoun...
  • Astame
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 310 Views
  • 1 replies
  • 0 likes

Paysafecard Guthaben abgezogen aber kein Premium

Hallo, ich wollte mir Spotify Premium mit drei Paysafecards kaufen. Nun habe ich das Problem, dass das Guthaben abgezogen wurde aber ich kein Premium Abonnement bekommen habe. Ich hoffe dass mir jemand helfen kann.

  • Newbie
  • Hallo, ich wollte mir Spotify Premium mit drei Paysafecards kaufen. Nun habe ich das Problem, dass das Guthaben abgezogen wurde aber ich kein Premium Abonnement bekommen habe. Ich hoffe dass mir jema...
  • 197 Views
  • 0 replies
  • 0 likes
  • Premium
  • 197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change Facebook spotify account to normal spotify account - no response on form

Hello, I would like to change my Facebook spotify account to normal spotify account. I want to use the same email address as I am using right now, keep my playlists en my family Spotify subscription. I already sent 2 e-mail in Dutch and 1 in English ...

  • Visitor
  • Hello,   I would like to change my Facebook spotify account to normal spotify account. I want to use the same email address as I am using right now, keep my playlists en my family Spotify subs...
  • user-removed
  • Not applicable
  • 293 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 293 Views
  • 2 replies
  • 0 likes

Im from Norway and my Daughter is in Hungary

Hi. I just did an upgrade to Family. We are four in Norway..living here - and one in Hungary. The girl in Hungary cant use our account because of some rules of something. She told me that is no problem with Deezer , and i wonder if that is the soluti...

  • Newbie
  • Hi. I just did an upgrade to Family. We are four in Norway..living here - and one in Hungary. The girl in Hungary cant use our account because of some rules of something. She told me that is no probl...
  • DasPeter
  • Community Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium
  • 298 Views
  • 2 replies
  • 0 likes

change email adress

Hey,I made a spotify acc with an old email adress that doesn´t work anymore so i cant get any emails from spoify. Is it possible to change the email adress?Any kind of help would be nice, thanks

  • Newbie
  • Hey, I made a spotify acc with an old email adress that doesn´t work anymore so i cant get any emails from spoify. Is it possible to change the email adress? Any kind of help would be nice, thanks
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

End subscription

I cancelled my premium subscription but I still got charged 99,- What's up with that?

  • Casual Listener
  • I cancelled my premium subscription but I still got charged 99,- What's up with that?
  • OviiiOne
  • Community Legend
  • 329 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 329 Views
  • 4 replies
  • 0 likes

Solved!! Can´t upgrade to Premium

Hey guys,i just made a ACC here and want to upgrade my ACC to premium. So far so good, but if i want to pay with paypal i have to start it again and again.Please help me

  • Newbie
  • Hey guys, i just made a ACC here and want to upgrade my ACC to premium. So far so good, but if i want to pay with paypal i have to start it again and again. Please help me 🙂
  • Astame
  • Community Legend
  • 702 Views
  • 9 replies
  • 0 likes
  • Premium
  • 702 Views
  • 9 replies
  • 0 likes

Sigo en free

He subscrito la oferta de 0,99 euros por tres meses para mi hija, se ha hecho el cargo en la tarjeta, ha reinstalado la app, no tiene otra cuenta y sigue en free.Yo tengo premium

  • Casual Listener
  • He subscrito la oferta de 0,99 euros por tres meses para mi hija, se ha hecho el cargo en la tarjeta, ha reinstalado la app, no tiene otra cuenta y sigue en free. Yo tengo premium
  • sergi_vm89
  • Newbie
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
  • 211 Views
  • 2 replies
  • 0 likes

TRIPLE charged (for $275) and FURIOUS

I recently discovered that Spotify has been charging THREE different credit cards of mine simultaneously for a Premium subscription--for a total of $275.47 in duplicate charges. The customer service reps I worked with (Lanilyn and then Anne) establis...

  • Casual Listener
  • I recently discovered that Spotify has been charging THREE different credit cards of mine simultaneously for a Premium subscription--for a total of $275.47 in duplicate charges.   The customer...
  • Bellra
  • Newbie
  • 466 Views
  • 7 replies
  • 2 likes
  • Premium
  • 466 Views
  • 7 replies
  • 2 likes

My Premium Account switched to Free even tho I have a paid subscription through Rogers

Someone please help. I have tried all the troubleshooting steps. (Logout, Login. Uninstall the App, Reinstall the App. Checked my User accounts, Powered down my phone, Powered on...) I pay for this monthly through Rogers & I have called them to confi...

  • Casual Listener
  • Someone please help. I have tried all the troubleshooting steps. (Logout, Login. Uninstall the App, Reinstall the App. Checked my User accounts, Powered down my phone, Powered on...) I pay for this m...
  • user-removed
  • Not applicable
  • 238 Views
  • 3 replies
  • 0 likes
  • Account
  • 238 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution login with facebook

I have a problem. I can't login to my spotify account anymore. I use my facebook account to login but when I 'press login with facebook' it says that my username and/of my password is wrong. But I didn't change anything. I also can't login on the web...

  • Regular
  • I have a problem. I can't login to my spotify account anymore. I use my facebook account to login but when I 'press login with facebook' it says that my username and/of my password is wrong. But I&nb...
  • MaryC1
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • Login
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking Private account with Artist Account

So i have an "artist account" on spotify, probably made by the first label that released my first release. and i want to know if theres a way to link my private account to that one, or if theres any way that i can change any stuff on that artist acco...

  • Casual Listener
  • So i have an "artist account" on spotify, probably made by the first label that released my first release. and i want to know if theres a way to link my private account to that one, or if theres...
  • Geoxor
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Account
  • 303 Views
  • 2 replies
  • 0 likes

Cargo incorrecto

No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??

  • Newbie
  • No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??
  • yothalia
  • Newbie
  • 241 Views
  • 1 replies
  • 1 likes
  • Login
    Subscription
  • 241 Views
  • 1 replies
  • 1 likes

Overcharged

I am being overcharged and would like a refund. Spotify's rule is that we have a right to get a refund within 14 days. This morning I was trying to switch to spotify premium for students and I've tried three times but Spotify can't seem to verify my ...

  • Newbie
  •  I am being overcharged and would like a refund. Spotify's rule is that we have a right to get a refund within 14 days. This morning I was trying to switch to spotify premium for students a...
  • user-removed
  • Not applicable
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Account Hacked (Email Address and password changed), but I can still login through my facebook

Hi, today I noticed something strange happening each time I sign onto my computer. Every time I turn it on, it says session terminated, and I have to login again. I thought that was weird since that has never happened before in 2 years, so I went to ...

  • Newbie
  • Hi, today I noticed something strange happening each time I sign onto my computer. Every time I turn it on, it says session terminated, and I have to login again. I thought that was weird since that ...
  • user-removed
  • Not applicable
  • 1924 Views
  • 1 replies
  • 0 likes
  • Account
  • 1924 Views
  • 1 replies
  • 0 likes

Solved!! Would like to merge my Spotify account with my Spotify FB account - help!

Hi there, I created a profile (username: Mojiot69) a couple of years back and have a subscription. Since then I enabled the app in Facebook, and now I seem to have two profiles live! The annoying thing is that my friends are following my Facebook acc...

  • Regular
  • Hi there,   I created a profile (username: Mojiot69) a couple of years back and have a subscription. Since then I enabled the app in Facebook, and now I seem to have two profiles live! The a...
  • gmomemin74
  • Newbie
  • 4995 Views
  • 15 replies
  • 0 likes
  • 4995 Views
  • 15 replies
  • 0 likes

charging issue

Hi, In decemeber I think i bought some sort of family premium account that i can share with people.. but never figured out how to do that. So right now my family is getting charged doible for my family account as well as my dad's account. we were try...

  • Newbie
  • Hi,  In decemeber I think i bought some sort of family premium account that i can share with people.. but never figured out how to do that. So right now my family is getting charged doible for ...
  • Astame
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 456 Views
  • 1 replies
  • 0 likes

Why has my Spotify defaulted to Germany?

Everytime I try to change my location to United Kingdom it defaults to Germany. I never at any point selected Germany so I'm not sure why this is happening. Can anyone advise?

  • Newbie
  • Everytime I try to change my location to United Kingdom it defaults to Germany.  I never at any point selected Germany so I'm not sure why this is happening.  Can anyone advise?
  • Astame
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 387 Views
  • 1 replies
  • 0 likes

Can't upgrade my account

I have been trying to update my account for a long time, but there is always a problem with the credit card. Today, I received the same message as always, saying that there was a problem with my card and that I should try later and should not worry c...

  • Newbie
  • I have been trying to update my account for a long time, but there is always a problem with the credit card. Today, I received the same message as always, saying that there was a problem with my card...
  • OviiiOne
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 177 Views
  • 1 replies
  • 0 likes