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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plataok
  • Casual Listener
  • 235892 Views
  • 737 replies
  • 74 likes
  • Account
  • 235892 Views
  • 737 replies
  • 74 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1120682 Views
  • 118 replies
  • 106 likes
  • Account
  • 1120682 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 66237 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 66237 Views
  • 61 replies
  • 8 likes

Charged twice for premium

Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service.I was being helped by someone called Francis who I sent a bank statement to. I've cancelled premium and blocked payments from my card. Now ...

  • Newbie
  • Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service. I was being helped by someone called Francis who I sent a bank statement to. I've canc...
  • osornios
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium
  • 100 Views
  • 1 replies
  • 0 likes

need an album from my listening history

Hi, Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remember the cover (which was pink, blue, yellow-ish), I don't reme...

  • Visitor
  • Hi,   Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remembe...
  • osornios
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 105 Views
  • 1 replies
  • 0 likes

Refund.

I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately desperately need this refund. I cannot afford the premiu...

  • Newbie
  • I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately despe...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Locked out because I am in another country for the summer.

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my location does not match my profile" (error 408)..... even...

  • Casual Listener
  • Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my locati...
  • osornios
  • Spotify Star
  • 903 Views
  • 4 replies
  • 0 likes
  • 903 Views
  • 4 replies
  • 0 likes

Unable to unfollow an artist

I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.

  • Newbie
  • I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.
  • osornios
  • Spotify Star
  • 870 Views
  • 3 replies
  • 1 likes
  • Premium
  • 870 Views
  • 3 replies
  • 1 likes

CC expired, entered the new details & it started charging me twice. Deleted all songs...

My credit card expired so I received an email from spotify asking me to update my detail with the new card. I did this and now I'm being charged twice every month. Also, I log in to my account from my laptop (using the same email and password as I've...

  • Newbie
  • My credit card expired so I received an email from spotify asking me to update my detail with the new card.  I did this and now I'm being charged twice every month.   Also, I log in to my...
  • osornios
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Change email address

I'm a premium member of spotify and I need the password to log in the spotify app.The question is:- I don't remember my password.- My email is wrong. ¿Where I can write us to change my email adress?Thx.

  • Newbie
  • I'm a premium member of spotify and I need the password to log in the spotify app. The question is: - I don't remember my password. - My email is wrong.   ¿Where I can write us to change my...
  • driveflanger
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Logging in

I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love to get back on my account and listen to my music. P...

  • Regular
  • I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love ...
  • osornios
  • Spotify Star
  • 596 Views
  • 20 replies
  • 1 likes
  • Account
    Free
    Login
  • 596 Views
  • 20 replies
  • 1 likes

Subscription

How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!

  • Newbie
  • How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes

I cancelled my facebook acct / now cannot access Spotify

I have a Spotify account (under an old email) that was linked via Facebook. I cancelled / deleted my facebook account. Spotify is still charging my credit card and I cannot login to cancel / change my email / etc. What do I do?

  • Newbie
  • I have a Spotify account (under an old email) that was linked via Facebook.    I cancelled / deleted my facebook account.      Spotify is still charging my credit card an...
  • osornios
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 103 Views
  • 1 replies
  • 0 likes

Confused about when I should sign up for Spotify Family Plan

Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and who should be the admin user. Here are the people who w...

  • Casual Listener
  • Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and...
  • Maxim
  • Spotify Star
  • 170 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 5 replies
  • 0 likes

How to change from Spotify Premium to Sportify Student

Hey everybody, i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less.Do you now how to change that in the account? Thanks a lot for your help! Best regardsMarius

  • Newbie
  • Hey everybody,   i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less. Do you now how to change that in the account? ...
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 261 Views
  • 1 replies
  • 0 likes

Spotify Promo

Hi.. Does spotify 3months promo needed you to pay regular first?It is stated there that first 3months is only 9php But I cant buy it?Im using PayMaya with 100php.. Please reply ASAP.

  • Newbie
  • Hi.. Does spotify 3months promo needed you to pay regular first? It is stated there that first 3months is only 9php   But I cant buy it? Im using PayMaya with 100php..   Please reply ...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 1 replies
  • 0 likes

Spotify customer support

I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her phone to her 2016 Equinox, however, there is no audio ...

  • Casual Listener
  • I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her pho...
  • Firedrake23
  • Casual Listener
  • 135 Views
  • 4 replies
  • 0 likes
  • Other
  • 135 Views
  • 4 replies
  • 0 likes

Fake messages on payment

Does anybody get these fake messages as well? They state that the payment did not come clean and they are sorry that I will leave Spotify, then a strange link you shall click on. I never click them. Since I can see that everything is on order on the ...

  • Music Fan
  • Does anybody get these fake messages as well? They state that the payment did not come clean and they are sorry that I will leave Spotify, then a strange link you shall click on. I never click them. ...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Subscription- payments

Hi I pay month by Direct Debit on the 14th of each month there abouts. I've realised today that the payment has'nt left my account today and it's saying i'm on free spotify and to upgrade! nothing has changed so why have my payments stopped?

  • Casual Listener
  • Hi I pay month by Direct Debit on the 14th of each month there abouts. I've realised today that the payment has'nt left my account today and it's saying i'm on free spotify and to upgrade! nothing ha...
  • user-removed
  • Not applicable
  • 196 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
  • 196 Views
  • 5 replies
  • 1 likes

Account hacked

Hello,Someone hacked my account this morning. First they highjacked while I was listenting under the name "Liam Reeve's iPad". I email'd tech support and they told me to reset my password, which I did. Now the hacker has cancelled my subsrcipion and ...

  • Newbie
  • Hello, Someone hacked my account this morning. First they highjacked while I was listenting under the name "Liam Reeve's iPad". I email'd tech support and they told me to reset my password, which I ...
  • user-removed
  • Not applicable
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
  • 205 Views
  • 2 replies
  • 0 likes

Got a phishing mail from "Spotify"..

Got a mail from (false) "accountsupdate@spotify.com" Tråkigt att du lämnar ossVi kunde inte behandla din betalning och har därför pausat prenumerationen tillfälligt.Nu kommer reklam spelas upp och du kan inte lyssna på dina favoritlåtar offline längr...

  • Newbie
  • Got a mail from (false) "accountsupdate@spotify.com"   Tråkigt att du lämnar oss Vi kunde inte behandla din betalning och har därför pausat prenumerationen tillfälligt. Nu kommer reklam...
  • user-removed
  • Not applicable
  • 411 Views
  • 1 replies
  • 0 likes
  • Security
  • 411 Views
  • 1 replies
  • 0 likes

Cannot cancel Spotify Premium

When I try to cancel the subscription for my fathers account (he doesn't want it anymore). On the last step of the cancel I get this: This site can’t be reachedThe webpage at https://www.spotify.com/nl/account/cancel/cancel-without-reauth/might be te...

  • Newbie
  • When I try to cancel the subscription for my fathers account (he doesn't want it anymore).   On the last step of the cancel I get this:   This site can’t be reached The webpage at http...
  • ufoneq
  • Casual Listener
  • 525 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 525 Views
  • 4 replies
  • 0 likes