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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80427 Views

9 replies

2 likes

Account
Login
  • 80427 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653868 Views

13 replies

4 likes

Account
  • 653868 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734329 Views

18 replies

29 likes

  • 734329 Views
  • 18 replies
  • 29 likes

help

Hello dear. Since 2 days me spotify doenst work anymore. the password is changed, and i cannot request a new password. can any admins send me a email to reset me password? thanks nick

Newbie

Hello dear.   Since 2 days me spotify doenst work anymore. the password is changed, and i cannot request a new password. can any admins send me a email to reset me password? <moderator ed...

Maxim

Spotify Star

179 Views

1 replies

0 likes

Login
  • 179 Views
  • 1 replies
  • 0 likes

Wont start playstation 4

Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstation but no luck.. only thing thatrs showing ven i try...

Newbie

Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstatio...

Steph_B

Roadie

302 Views

1 replies

0 likes

Other
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Still appears free spotify when already paid for premium.

I paid with paypal, upgraded to a premium subscription and my account appear as free spotify.My number order is P000F8B88F

Newbie

I paid with paypal, upgraded to a premium subscription and my account appear as free spotify. My number order is P000F8B88F

Ambivalence

Community Legend

306 Views

1 replies

0 likes

Account
Premium
Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Changing email address

Hello,I have changed my email address associated with my Facebook account but my Spotify account is not reflecting that or allowing me to change it directly through my Spotify account. Any ideas? Thanks!

Newbie

Hello, I have changed my email address associated with my Facebook account but my Spotify account is not reflecting that or allowing me to change it directly through my Spotify account. Any ideas? ...

Steph_B

Roadie

324 Views

1 replies

0 likes

Account
  • 324 Views
  • 1 replies
  • 0 likes

premium

I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?

Casual Listener

I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?

Maxim

Spotify Star

523 Views

5 replies

0 likes

Premium
  • 523 Views
  • 5 replies
  • 0 likes

I didn't get my offer!!

In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". What?

Casual Listener

In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". Wha...

osornios

Spotify Star

297 Views

4 replies

0 likes

Account
Free
Premium
Subscription
  • 297 Views
  • 4 replies
  • 0 likes

Account Statistics / Information

i want to delete my account because i have another one. Hoy may i do it?

Visitor

i want to delete my account because i have another one. Hoy may i do it?

Maxim

Spotify Star

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Hacked?

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I have removed suspicious devices from my offline dev...

Newbie

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I ...

CakeNetwork

Community Legend

589 Views

1 replies

0 likes

Account
  • 589 Views
  • 1 replies
  • 0 likes

Change to a student account

I've had Spotify for about 1 month, and then myfriend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should doSince money is tight sometimes so can I change this acount to a student account or do I ...

Newbie

I've had Spotify for about 1 month, and then my friend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should do Since money is tight sometimes so...

user-removed

Not applicable

269 Views

1 replies

0 likes

Account
Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Student Discount Problems

I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription price once I graduated. However, I still have a ye...

Newbie

I've been receiving the student discount ever since I found out about it nearly a year and a half ago. Naturally, I would assume spotify would start charging me the regualr $9.99 premium subscription...

Ambivalence

Community Legend

389 Views

1 replies

0 likes

Premium
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium

Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did it accordingly all the normal procedures. Now, whe...

Casual Listener

Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did...

Mar2496

Casual Listener

421 Views

2 replies

0 likes

Premium
  • 421 Views
  • 2 replies
  • 0 likes

I want to delete my account for good

I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one

Casual Listener

I don't know why it won't delete my account? I've went to the contact forum and have sent quite a few emails... Please help me, I really want to delete this Spotify account cause I have another one😑

kbrooksc

Community Legend

290 Views

1 replies

0 likes

Account
  • 290 Views
  • 1 replies
  • 0 likes

upgrade

HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free months are up

Casual Listener

HI I UPGRADED MY ACCOUNT just now to the family one and I had free months I just signed up yesterday and I thought when I upgraded I would get my 3 months free and just pay the 5.99 until my free mon...

LordRollin

Community Legend

728 Views

4 replies

0 likes

Account
Premium
Subscription
  • 728 Views
  • 4 replies
  • 0 likes

Switching to a foreign credit card does not work

I relocated to New Zealand and tried to switch to my new Kiwi credit card. That did not work: When entering the credit card details, upon submitting the form I get a message that the credit card appears to be an NZ one and whether I want to change co...

Newbie

I relocated to New Zealand and tried to switch to my new Kiwi credit card.   That did not work:   When entering the credit card details, upon submitting the form I get a message that th...

osornios

Spotify Star

461 Views

1 replies

0 likes

Premium
Subscription
  • 461 Views
  • 1 replies
  • 0 likes

logging in issue

So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong. I also get this: " Reset your password - SpotifyT...

Visitor

So I'm not able to log into my account. I keep getting an "error 3" notification. When I tried resetting my password and using my email, I kept getting an error notication saying something went wrong...

user-removed

Not applicable

441 Views

2 replies

0 likes

Account
Login
  • 441 Views
  • 2 replies
  • 0 likes

Refund

I was charged twice I want a refund!! How do I call Spotify

Newbie

I was charged twice I want a refund!! How do I call Spotify

user-removed

Not applicable

305 Views

1 replies

0 likes

Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Cant cancel spotify premium

I'm trying to cancel my spotify premium but when I go into manage accounts it tells me, I'm on spotify free. Can someone help?

Newbie

I'm trying to cancel my spotify premium but when I go into manage accounts it tells me, I'm on spotify free. Can someone help?

user-removed

Not applicable

394 Views

1 replies

0 likes

Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Logging in

I no longer have the email I signed up with. I have no way of getting into the email I used to sign up. I don't know the password for my Spotify account and I cannot change the password because I don't have the email.i would just start a new one but ...

Visitor

I no longer have the email I signed up with. I have no way of getting into the email I used to sign up. I don't know the password for my Spotify account and I cannot change the password because I don...

LordRollin

Community Legend

272 Views

1 replies

0 likes

Login
  • 272 Views
  • 1 replies
  • 0 likes

Premium

I have canceled my premium account but it haseems been charged on my card. What dother I do to get the money back ?

Visitor

I have canceled my premium account but it haseems been charged on my card. What dother I do to get the money back ?

user-removed

Not applicable

232 Views

2 replies

0 likes

Subscription
  • 232 Views
  • 2 replies
  • 0 likes

Having trouble playing songs abroad, but can't change billing address

Hi there! I am a Spotify premium customer, and since I started living and working in Austria last month, I haven't been able to use my account properly. I get the 'can't play the current song' message almost all the time, and after having a look thro...

Casual Listener

Hi there!   I am a Spotify premium customer, and since I started living and working in Austria last month, I haven't been able to use my account properly. I get the 'can't play the current son...

becca4000

Casual Listener

599 Views

5 replies

0 likes

Login
Premium
  • 599 Views
  • 5 replies
  • 0 likes