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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8981 Views
  • 1 replies
  • 9 likes
  • Security
  • 8981 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480985 Views
  • 979 replies
  • 111 likes
  • Account
  • 480985 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210646 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210646 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120731 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120731 Views
  • 72 replies
  • 12 likes

Solved!! Cvc issues

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

  • Newbie
  • I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3
  • Astame
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 312 Views
  • 1 replies
  • 0 likes

Paid for premium but it wont let me use it.

I paid for the premium on the 11th June (I only knew this because it took the money out of my bank) but I didn't get a receipt to check what was going on even though I only have one account. Spotify wont actually go back to being premium. I don't kno...

  • Newbie
  • I paid for the premium on the 11th June (I only knew this because it took the money out of my bank) but I didn't get a receipt to check what was going on even though I only have one account. Spotify ...
  • ravxl
  • Gig Goer
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 2 replies
  • 0 likes

kein premium

Sehr geehrte Damen und Herren,erstmal vielen Dank das sie sich nicht bei mir gemeldet haben bzw mein Problem immer noch besteht.Problem-Auf meinen Iphone 6 bin ich ständig im offlin modus ( geht in 29 Tagen online)-Ich kann übers Internet keine Musik...

  • Regular
  • Sehr geehrte Damen und Herren, erstmal vielen Dank das sie sich nicht bei mir gemeldet haben bzw mein Problem immer noch besteht. Problem -Auf meinen Iphone 6 bin ich ständig im offlin modus...
  • Maxim
  • Spotify Star
  • 1808 Views
  • 21 replies
  • 0 likes
  • Premium
  • 1808 Views
  • 21 replies
  • 0 likes

Solved!! Cancelled my Spotify Subscription about 10 days ago.. Got charged today for £10

So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible for a refund?

  • Casual Listener
  • So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible ...
  • Astame
  • Community Legend
  • 411 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 411 Views
  • 6 replies
  • 0 likes

Usava login do facebook, mas minha conta foi cancelada e nao consigo entrar no spotify

Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook).Assim, não consigo acessar o spotify.Além disso, sou premium, estou pagando sem poder usar.Gostaria de cancelar tudo,...

  • Casual Listener
  • Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook). Assim, não consigo acessar o spotify. Além disso, sou premium, ...
  • 415 Views
  • 0 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 415 Views
  • 0 replies
  • 2 likes

Charged twice every month for Premium

I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gmail.com

  • Visitor
  • I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gma...
  • Hurlamania
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Premium Code

I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!

  • Newbie
  • I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!
  • Nico
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
  • 236 Views
  • 1 replies
  • 0 likes

Payment amounts

Hi i upgraded to premium and got the month free.It states the costs are $11.99 per month but i have been charged $17.99.Can someone please let me know why

  • Casual Listener
  • Hi i upgraded to premium and got the month free. It states the costs are $11.99 per month but i have been charged $17.99. Can someone please let me know why
  • Astame
  • Community Legend
  • 266 Views
  • 4 replies
  • 0 likes
  • Premium
  • 266 Views
  • 4 replies
  • 0 likes

Convert two premiums into family subscription without losing money

My girlfriend and I have two premiums which I pay for with my bank card Mine renews on the 11th of each month Hers renews on the 24th of each month I understand that I have to cancel her premium, wait for the 24th to be able to get her on the family ...

  • Newbie
  • My girlfriend and I have two premiums which I pay for with my bank card   Mine renews on the 11th of each month Hers renews on the 24th of each month   I understand that I have to...
  • jocchipinti007
  • Newbie
  • 531 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 531 Views
  • 2 replies
  • 0 likes

change email

I wanted to change my email but it said the new one was already being used. When I tried logging in with that email, it said that there are no accounts with that email.

  • Newbie
  • I wanted to change my email but it said the new one was already being used. When I tried logging in with that email, it said that there are no accounts with that email.
  • Hurlamania
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Paid for the wrong account

Both me and my sister have a spotify account. I was upgrading mine to premium and when the transaction was over I found out that the logged account was my sister's and I had paid for a month of premium to hers.She lready is a premium customer and had...

  • Newbie
  • Both me and my sister have a spotify account. I was upgrading mine to premium and when the transaction was over I found out that the logged account was my sister's and I had paid for a month of premi...
  • Hurlamania
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

can't change my payment option

have a new credit card but when I click on the link to update payment details to enter new card details it doesn't connect...just an endlessly spinning wheel!

  • Newbie
  • have a new credit card but when I click on the link to update payment details to enter new card details it doesn't connect...just an endlessly spinning wheel!
  • leslyvancoillie
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 2 replies
  • 0 likes

Solved!! Help with subscriptions

So I want to get the student discount but my semester doesn't start until August. Would I be able to get the 3 months of 99¢ Spotify premium and then switch to the student discount once my semester starts?

  • Newbie
  • So I want to get the student discount but my semester doesn't start until August. Would I be able to get the 3 months of 99¢ Spotify premium and then switch to the student discount once my semester s...
  • Nico
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Erased Starred List

Logged into my spotify premium today and all my starred songs have been earsed. Tried to log into my iphone account and the same thing happened. Bit gutted as there were quite a lot of songs.

  • Casual Listener
  • Logged into my spotify premium today and all my starred songs have been earsed. Tried to log into my iphone account and the same thing happened. Bit gutted as there were quite a lot of songs. 
  • jaleks01
  • Newbie
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Billing issues and spotify support team...

I just wanted to voice my appreciation to the support team at support@spotify,com with looking into some billing issues I had and taking immediate action with refundng my monies. I had to be patient but they came through with flying colors. Cheers an...

  • Casual Listener
  •   I just wanted to voice my appreciation to the support team at support@spotify,com with looking into some billing issues I had and taking immediate action with refundng my monies. I had to be ...
  • mrcs156
  • Newbie
  • 290 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 290 Views
  • 4 replies
  • 1 likes

Wrong charge

I signed up for the $0.99 for 3 months subscription but I'm getting charged $10.69/month!! I'm so annoyed you guys don't have a call service

  • Newbie
  • I signed up for the $0.99 for 3 months subscription but I'm getting charged $10.69/month!! I'm so annoyed you guys don't have a call service
  • 124 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 0 replies
  • 0 likes

Picture on Profile

Hi Spotify, I don't have Facebook but I really would like to have a profile picture. Is that possible?

  • Newbie
  • Hi Spotify,    I don't have Facebook but I really would like to have a profile picture.  Is that possible? 
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Debit Card Info

Good morning, I received a notification from my bank last night that my Debit Card was fraudulently used in another state. Thankfully, the charge never hit my account and they caught it immediately. The problem is that they closed out that card ASAP ...

  • Newbie
  • Good morning,   I received a notification from my bank last night that my Debit Card was fraudulently used in another state. Thankfully, the charge never hit my account and they caught it imme...
  • 149 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 149 Views
  • 0 replies
  • 0 likes

My Spotify Account Disappeared

It's like it doesn't even exist. I've tried to retrieve my password, but shows that the username that I provided is not associated with an active Spotify account . The same with my email. I have a premium subscription and the account and playlists ar...

  • Newbie
  • It's like it doesn't even exist. I've tried to retrieve my password, but shows that the username that I provided is not associated with an active Spotify account . The same with my email. I have a pr...
  • 166 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Can't log in because I'm "in a different country".

Whenever I try to log in it says that I appear to be in another country. I am in the USA, haven't left the USA for over 3 years, and my profile says USA. However, the other day, I was getting a bunch of German music suggestions, which struck me as od...

  • Newbie
  • Whenever I try to log in it says that I appear to be in another country. I am in the USA, haven't left the USA for over 3 years, and my profile says USA. However, the other day, I was getting a bunch...
  • PJEC
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 197 Views
  • 1 replies
  • 0 likes