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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4563 Views
  • 1 replies
  • 9 likes
  • Security
  • 4563 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464749 Views
  • 976 replies
  • 111 likes
  • Account
  • 464749 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205483 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205483 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113159 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113159 Views
  • 72 replies
  • 12 likes

3 months 99 NOK deal

I upgraded from free to 3 months preminium deal , but my account says 1 month family next payment 149 NOK , at 08/15/16 when its suppose to be 3 months for 99NOK . My banking account has been charged for 99NOK. So i cancelled my subscription . Why ca...

  • Newbie
  • I upgraded from free to 3 months preminium deal , but my account says 1 month family next payment 149 NOK , at 08/15/16 when its suppose to be 3 months for 99NOK . My banking account has been charged...
  • 118 Views
  • 0 replies
  • 0 likes
  • Premium
  • 118 Views
  • 0 replies
  • 0 likes

No aparece el botón de"cancelar suscripción"

Me hiciron ONU cobro excesivo Por una Suscripción de Un año, yo intentaba comprar SOLO UN MES.Deseo cancelar la Suscripción, Pero No me Aparece la Opción. Necesito un reembolso Condiciones Condiciones Condiciones Condiciones del cobro. Fecha: 15-06-1...

  • Newbie
  • Me hiciron ONU cobro excesivo Por una Suscripción de Un año, yo intentaba comprar SOLO UN MES. Deseo cancelar la Suscripción, Pero No me Aparece la Opción.   Necesito un reembolso Condiciones...
  • 286 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 286 Views
  • 0 replies
  • 0 likes

Spotify is not recognising my email or facebook log in.

I have a premium account, but spotify all of a sudden stopped recognising my email and facebook log in and username. My account exists and you can still view my profile 'ali el-husseini' , but i literally can not access it and it is becoming increasi...

  • Newbie
  • I have a premium account, but spotify all of a sudden stopped recognising my email and facebook log in and username. My account exists and you can still view my profile 'ali el-husseini' , but i lite...
  • 218 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 218 Views
  • 0 replies
  • 0 likes

Getting charged more ???

Guys why am i getting charged $15.40 per month instead of $14.98, i am subscribed under the family plan. Please help because collectively, it will be a lot more in future

  • Newbie
  • Guys why am i getting charged $15.40 per month instead of $14.98, i am subscribed under the family plan. Please help because collectively, it will be a lot more in future 😞
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Have been getting charged twice the amount as normal for the last 8 months

I have used spotify since 2013 and have always paid $5.29 because of the student discount. I have recently cancled my premium subscription because I was getting charged double the price for the past 8 months for no warning at all that my rate was goi...

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  • Casual Listener
  • I have used spotify since 2013 and have always paid $5.29 because of the student discount. I have recently cancled my premium subscription because I was getting charged double the price for the past ...
  • krd1
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 183 Views
  • 2 replies
  • 0 likes

Spotify offline logs you out

Recently, I downloaded several songs to my phone because I knew I would be in the deep woods of Canada with friends on a fishing trip - no wifi or cell coverage. My group was counting on me to be the 'music provider' given the fact that I had a spoti...

  • Newbie
  • Recently, I downloaded several songs to my phone because I knew I would be in the deep woods of Canada with friends on a fishing trip - no wifi or cell coverage. My group was counting on me to be the...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 129 Views
  • 0 replies
  • 0 likes

Ups, the Credit Card is not working...

Hi Spotify, i want to buy premium i have a 7 day trial for free used and now spotify say's my creditcard was not working but it has some money on it and i have read all the FAQ and i have call my creditcard bank an the guy says it is a problem by spo...

  • Casual Listener
  • Hi Spotify,   i want to buy premium i have a 7 day trial for free used and now spotify say's my creditcard was not working but it has some money on it and i have read all the FAQ and i have ca...
  • qbcgraphics
  • Casual Listener
  • 379 Views
  • 6 replies
  • 0 likes
  • Premium
  • 379 Views
  • 6 replies
  • 0 likes

Problem with my subscription

I'm from Mexico, i pay your offer of 3 months of Premium for $9.00 pesos and it says that my bank had some issues and to thy again later, that you won't charge me anything and i try it for 3 times and when I check, you have made the charges 3 times a...

  • Newbie
  • I'm from Mexico, i pay your offer of 3 months of Premium for $9.00 pesos and it says that my bank had some issues and to thy again later, that you won't charge me anything and i try it for 3 times an...
  • 131 Views
  • 0 replies
  • 0 likes
  • Account
  • 131 Views
  • 0 replies
  • 0 likes

Summer .99 Cent deal

Did the summer sale go away? I have 99 cents in my paypal right now and my subscription just ended, but it's saying it is not enough.

  • Newbie
  • Did the summer sale go away? I have 99 cents in my paypal right now and my subscription just ended, but it's saying it is not enough. 
  • iamleek
  • Community Legend
  • 1711 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 1711 Views
  • 5 replies
  • 1 likes

No funciona red moviles en mi iphone

Puedo utilizar las redes moviles a la perfeccion, pero al momento de usar spotify me aparece "sin conexion" y ya intente todo lo que dice en la pagina de support.

  • Newbie
  • Puedo utilizar las redes moviles a la perfeccion, pero al momento de usar spotify me aparece "sin conexion" y ya intente todo lo que dice en la pagina de support.
  • LordCator
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 227 Views
  • 1 replies
  • 0 likes

Need an extended day to pay for subscription

So I don't get paid for another two days, and my subscription renews on the 16th of this month.. Is there a way to extend it to Friday?

  • Newbie
  • So I don't get paid for another two days, and my subscription renews on the 16th of this month.. Is there a way to extend it to Friday?     
  • 106 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 106 Views
  • 0 replies
  • 0 likes

Subscription charges

Hi Spotify, I cancelled my services with you and no longer have or use the spotify app, yet you're stille taking money off my bank account. I cancelled my services about 3 months ago.Please help me asap, is there a phone number I can call? I don't ha...

  • Newbie
  • Hi Spotify,   I cancelled my services with you and no longer have or use the spotify app, yet you're stille taking money off my bank account. I cancelled my services about 3 months ago. Pleas...
  • 110 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 110 Views
  • 0 replies
  • 0 likes

Changing Countries

I am currently traveling in Australia, and will soon be bounching from country to country. I started my account ages ago in the U.S, I had to switch my payment option from my U.S bank account, to my Aussie bank account a while ago. I have recently go...

  • Newbie
  • I am currently traveling in Australia, and will soon be bounching from country to country. I started my account ages ago in the U.S, I had to switch my payment option from my U.S bank account, to my ...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 134 Views
  • 0 replies
  • 0 likes

Solved!! Subscribed to Premium but nothing happened

My premium account expired 2 days ago, so I decided to renew yesterday, but when I bought premium, nothing happened at all- my account is still "free". However, I managed to receive a invoice from apple. Please help asap! Thanks!

  • Casual Listener
  • My premium account expired 2 days ago, so I decided to renew yesterday, but when I bought premium, nothing happened at all- my account is still "free". However, I managed to receive a invoice from ap...
  • mikechasejr
  • Regular
  • 310 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 310 Views
  • 2 replies
  • 0 likes

Solved!! Cancelling A Subscription

How many days notice do I have to give Spotify in order to cancel my subscription? I am hoping to get the 3 month trial but want to wait a few months after to get full premium.

  • Casual Listener
  • How many days notice do I have to give Spotify in order to cancel my subscription? I am hoping to get the 3 month trial but want to wait a few months after to get full premium. 
  • Music_lover44
  • Casual Listener
  • 444 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 444 Views
  • 3 replies
  • 0 likes

Saved Playlists and Starred Songs Lost

Hi Community, After de-linking my Facebook and Spotify Accounts a week or so ago it seems that my saved playlists and starred songs immediately disappeared. I am not sure if these two events are related or just coincidence. I was trying to not share ...

  • Visitor
  • Hi Community,    After de-linking my Facebook and Spotify Accounts a week or so ago it seems that my saved playlists and starred songs immediately disappeared. I am not sure if these tw...
  • mytessie1
  • Newbie
  • 549 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 549 Views
  • 5 replies
  • 0 likes

Linking two Spotify accounts

The past six months I have been using a Spotify account on a three month trial and a three month gift card and decided that I have invested so much time into the account that I would like to kee it and pay for premium. However, I actually used a frie...

  • Newbie
  • The past six months I have been using a Spotify account on a three month trial and a three month gift card and decided that I have invested so much time into the account that I would like to kee it a...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
  • 122 Views
  • 0 replies
  • 0 likes

Unable to sign up for Spotify Student D:

I canceled my Premium subscription and tried to enroll with Spotify Student but I keep getting an error that reads "We were unable to validate your student details. Please check your status and try again." I am a current studet and my school is on th...

  • Newbie
  • I canceled my Premium subscription and tried to enroll with Spotify Student but I keep getting an error that reads "We were unable to validate your student details. Please check your status and try a...
  • zjoseph7
  • Newbie
  • 514 Views
  • 2 replies
  • 0 likes
  • Other
  • 514 Views
  • 2 replies
  • 0 likes

I can't upgrade my account

i use the app Spotify on my iPhone and usually in the app you can change it to premium since I pay with an iTunes card. It won't let me change it in the app and I can't use a credit card because I don't have one what do I do

  • Visitor
  • i use the app Spotify on my iPhone and usually in the app you can change it to premium since I pay with an iTunes card. It won't let me change it in the app and I can't use a credit card because I do...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes