Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,I have a family plan (premium for family). I am trying to invite my wife (she has a basic account through facebook). when i enter her mail address, it say "oops something went wrong...".I have invited her before, but she doesn't appear on my list ...
Hey guys, how can i find out which spotify account is connected to my facebook ? Because i used to have few spotify accounts, but i deleted all my old email accounts and one of them was linked to my facebook. So what should i do now ?Thank you.
hi.i forgot my password, and tryed to restore my password. but i have registed at email that is no longer in juse... what to do?
I recently changed phones and I'm not able to log in to my account from the new phone. Whenever i try loggin in, I get an error message saying that an account with this email address already exists. What should I do? Help!
There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken advantage of. I know I'm not the only one. Please help me Sp...
Hi i sent a contact form 24hrs ago and it was rather urgent. However, i've yet to get an email back, other than an automated message, can someone please tell me how to get in contact with spotify and insure a reply.
I received in my spotify desktop an offer to buy premium account for 3 months only paying 1 month, but when i bought the premium account, spotify only gave me one month...I live in Chile.Spotify sucks
i've been subscribed to Spotify premium for more than 2 months but i still don't see my Discover Weekly playlist.
hey,so i upgraded my spotify from free to premium but they they are still showing and playing advertisements inbetween songs. that is quite annoying, how can i change that?
I want to sign up for a premium account. can my partner and i use it at the same time? or is it for one person only. basically can two people use a premium account or must we have one account each? thank you for your help i appreciate your feedback a...
Hello, For some reason my Premium was cancelled, probably because I was broke or something.However, I saw your summer deal; 3 months for 99 SEK and I payed for it,.But something must been wrong; it seems like I purchased 1 month of family premium for...
I sign in spotify with facebook user but my facebook account was canceled (as well as the email account used in Facebook).So, I can not access spotify.Besides, I am premium I am paying and unable to use.I would like to call it off, to create another ...
Hallo, I have spotify premium and use facebook to login. I didn't change anything to my facebook account but i can't login anymore. I also can't login on the website of spotify. Need help Guusfct
Hi! I used a 7-day free trial earlier. If I buy Premium, will it cost 0.99$ or 9.99$?
Hi I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Whats wrong ? I have been charged and got a receipt and the site...
Hi, I have a Premium account with many shared friends. If I change it to a Family account will my shared friends and messages be private or can the whole family see them?
Hi my name is JasmineSpotify email address jasmine.art.therapy I upgraded to premium a couple of days through a link sent to my email. The money had come out of my bank acct but I never got a receipt and my Spotify still says free subscription. I too...
I really want to close my Facebook account but i can't log into Spotify, We all have been therem right?So apparently there are 2 emails associated with Spotify my ISP and my Yahoo! accounts. My ISP is gone, i no longer have it but for registration pu...
Hello i got an e-mail to try spotify premium for $9.00 mxn i got charged twice and my account is free still, how can i contact spotify to check this problem?. Thanks!