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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352187 Views
  • 901 replies
  • 105 likes
  • Account
  • 352187 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152264 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152264 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88323 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88323 Views
  • 68 replies
  • 10 likes

Help for acces

I can't acces to my account because i don't remember the password and the email with with i opened the account.how can i know it?i every month pay 9.99 without using the account.can someone help me?i open thi account for write this mail.

  • Casual Listener
  • I can't acces to my account because i don't remember the password and the email with with i opened the account. how can i know it? i every month pay 9.99 without using the account. can someone hel...
  • SuperWisdom
  • Community Legend
  • 169 Views
  • 5 replies
  • 0 likes
  • Account
  • 169 Views
  • 5 replies
  • 0 likes

Solved!! Cannot purchase eCard from website

https://www.spotify.com/id/purchase/ecards/ Hai, i want to buy spotify electronic card for friend, is it the website down or having trouble world wide?

  • Regular
  • https://www.spotify.com/id/purchase/ecards/   Hai, i want to buy spotify electronic card for friend, is it the website down or having trouble world wide?    
  • cmd5442
  • Newbie
  • 528 Views
  • 8 replies
  • 0 likes
  • Other
  • 528 Views
  • 8 replies
  • 0 likes

how do I delete my subscription?

I use free and my husband has upgraded his account to premium family, how do I delete my free account to join his?

  • Newbie
  • I use free and my husband has upgraded his account to premium family, how do I delete my free account to join his?
  • SuperWisdom
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! I was about to go ahead and get the $9.99 for 3 months but i would't let me

I was about to go buy the $9.99 for 3 months offer but i got this message, " Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have just for you." I have had spotify premium in the past and had ...

  • Regular
  • I was about to go buy the $9.99 for 3 months offer but i got this message, " Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have just f...
  • clonboobill
  • Newbie
  • 468 Views
  • 13 replies
  • 0 likes
  • 468 Views
  • 13 replies
  • 0 likes

Solved!! Premium Family

I have now spotify premium for € 0,99 three months.Is there also a family offer? What if i take the family option within these 3 months, how much will i pay?

  • Newbie
  • I have now spotify premium for   € 0,99 three months. Is there also a family offer?   What if i take the family option within these 3 months, how much will i pay?
  • superucer
  • Music Fan
  • 428 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 428 Views
  • 1 replies
  • 0 likes

I'm a Student but i'm paying 10 €

Hi there.I have spotify Premium for 1 year now and i am a Student that's why i was paying only 4.99€ every Month. Now im still a Student but they started taking 9.99€ now. I tried to contact spotify but it didn't work and when i clicked on "Upgrade t...

  • Newbie
  • Hi there. I have spotify Premium for 1 year now and i am a Student that's why i was paying only 4.99€ every Month. Now im still a Student but they started taking 9.99€ now. I tried to contact spotif...
  • KatesHere
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 201 Views
  • 1 replies
  • 0 likes

Signed "new type" family account but kids to young to create account

Have had Premium for quite some time now and took the offer for Family account since we are five in the family. But when trying to create accounts for my kids they are to young. Why can't kids younger than 13 sign up through family? I understand age ...

  • Newbie
  • Have had Premium for quite some time now and took the offer for Family account since we are five in the family. But when trying to create accounts for my kids they are to young. Why can't kids younge...
  • KatesHere
  • Community Legend
  • 404 Views
  • 1 replies
  • 1 likes
  • Account
  • 404 Views
  • 1 replies
  • 1 likes

Cant update my payment details

i got a message in "unable to renew your subscription" you should update your payment info, it makes sence since i got a new card a while back, but when i try to update to my new card i get the message "you bank is having a bad day, try again later",...

  • Visitor
  • i got a message in "unable to renew your subscription" you should update your payment info, it makes sence since i got a new card a while back, but when i try to update to my new card i get the messa...
  • 152 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 0 replies
  • 0 likes

Cannot update country to register new credit card

Hello Spotify Community! I have a small issue, my credit card expired (not the problem), and it was an Icelandic credit card. I have moved to Denmark, where I have another credit card. Spotify asked me to update my card details so they can process th...

  • Casual Listener
  • Hello Spotify Community!   I have a small issue, my credit card expired (not the problem), and it was an Icelandic credit card. I have moved to Denmark, where I have another credit card. Spoti...
  • reynirsmari
  • Casual Listener
  • 301 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 301 Views
  • 5 replies
  • 1 likes

two loggins

I was going to upgrade to family but seems like I have two loggins going to the same place but with different e-mails connected to them. When I log in to them on the homepage one is free and one premium but in the apps there is no difference...anyone...

  • Casual Listener
  • I was going to upgrade to family but seems like I have two loggins going to the same place but with different e-mails connected to them.   When I log in to them on the homepage one is free and...
  • tombalabomba
  • Casual Listener
  • 130 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 130 Views
  • 2 replies
  • 0 likes

Premium por 9,99€ tres mese y luego no aparece

Hola, en el software de windows me aparece una promocion de sporify por tres meses al precio de uno, cunado pincho en ella no me da esa opcion, ¿como puedo optar a ella?Les adjunto un pantallazoGracias

  • Newbie
  • Hola, en el software de windows me aparece una promocion de sporify por tres meses al precio de uno, cunado pincho en ella no me da esa opcion, ¿como puedo optar a ella? Les adjunto un pantallazo G...
  • Icairmis
  • Newbie
  • 191 Views
  • 4 replies
  • 0 likes
  • Account
  • 191 Views
  • 4 replies
  • 0 likes

Entire family reverted to free, despite saying OK in account settings

So, on the 23rd it seems the subs for my entire family on desktop and mobile was reverted to free. On the 24th, the fee for the next period of family was charged to my paypal - it is listed as paid in my settings, and the money has left my account - ...

  • Regular
  • So, on the 23rd it seems the subs for my entire family on desktop and mobile was reverted to free. On the 24th, the fee for the next period of family was charged to my paypal - it is listed as paid i...
  • cooie
  • Newbie
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family Sign Up Problems

My husband already has a free account. I upgraded my premium account to family and sent him the link to accept. When he clicks on the link and chooses to login with Facebook and it gives him an error message:Cannot join premium for familyFailed getti...

  • Newbie
  • My husband already has a free account. I upgraded my premium account to family and sent him the link to accept. When he clicks on the link and chooses to login with Facebook and it gives him an error...
  • MattSuda
  • Spotify Star
  • 954 Views
  • 1 replies
  • 0 likes
  • Account
  • 954 Views
  • 1 replies
  • 0 likes

Solved!! My account got hacked and deleted playlists

So my account got hacked and deleted some playlists. I know it got hacked becausewhen I was listening to music it kept stopping and playing elsewhere. When I clicked "Devices Available" a name by Charlie came up that I didn't know on a mobile device ...

  • Newbie
  • So my account got hacked and deleted some playlists. I know it got hacked becausewhen I was listening to music it kept stopping and playing elsewhere. When I clicked "Devices Available" a name by Cha...
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! How to merge two existing subscriptions with family subscription ?

I have two subscriptions for my children and now that there is a family subscription offer, I would like to have 1+2 subscription. If I create this family subsription then how can I get my childrens spotity accounts merged under this new subscription...

  • Newbie
  • I have two subscriptions for my children and now that there is a family subscription offer, I would like to have 1+2 subscription. If I create this family subsription then how can I get my child...
  • swimm12984
  • Casual Listener
  • 32188 Views
  • 4 replies
  • 0 likes
  • Account
  • 32188 Views
  • 4 replies
  • 0 likes

Tried to pay twice on 1 card but said unable to activate so used another card Now 3 charges!

I took the 3 months for 99p option and tried to pay on a family card we use but notification said could not activate, tried again the next day and the same and still no premium added. Left it a few days they tried a different card and it went through...

  • Newbie
  • I took the 3 months for 99p option and tried to pay on a family card we use but notification said could not activate, tried again the next day and the same and still no premium added. Left it a few d...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
  • 165 Views
  • 0 replies
  • 0 likes

CARGO A TARJETA PERO NO PREMIUM

Buenas noches, hace unos minutos trate de sucribirme a premium pero me asomo un mensaje de que mi banco estaba teniendo un mal dían, sin embargo minutos despues me realizaron el cargo a mi tarjeta, pero sigo siendo usuario FREE.Me cobraron el dinero?...

  • Casual Listener
  • Buenas noches, hace unos minutos trate de sucribirme a premium pero me asomo un mensaje de que mi banco estaba teniendo un mal dían, sin embargo minutos despues me realizaron el cargo a mi tarjeta, p...
  • JorgeMkl
  • Casual Listener
  • 432 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 432 Views
  • 7 replies
  • 1 likes

wrong start date on my premium subsciption

Hi there, I subscribed to premium today 26/05 (in New Zealand that is the date today!) and the confirmation screen told me that the subscription was well registered... from the 25/05 and will run until the 25/06...Sorry for being slightly fussy here ...

  • Newbie
  •  Hi there,  I subscribed to premium today 26/05 (in New Zealand that is the date today!) and the confirmation screen told me that the subscription was well registered.....
  • 166 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Someone has been using my spotify and it's not been me

Someone has been using my spotify and has not been me I have recently played music showing up that I really wouldnt listen to. AND following music I wouldn't follow please help.

  • Casual Listener
  • Someone has been using my spotify and has not been me I have recently played music showing up that I really wouldnt listen to. AND following music I wouldn't follow please help.
  • user-removed
  • Not applicable
  • 171 Views
  • 2 replies
  • 0 likes
  • Security
    Subscription
  • 171 Views
  • 2 replies
  • 0 likes

I deleted my email and my spotify account died

Well, I deleted my ex email account and for that my Spotify account died. I can't log in with facebook. When i logged with facebook Spotify made another account that isn't my ex-account. I wanna recover that account. What can I do? The profile is ava...

  • Casual Listener
  • Well,   I deleted my ex email account and for that my Spotify account died. I can't log in with facebook. When i logged with facebook Spotify made another account that isn't my ex-account. I w...
  • nazaocantos2
  • Casual Listener
  • 275 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 275 Views
  • 4 replies
  • 0 likes