Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351255 Views
  • 901 replies
  • 105 likes
  • Account
  • 351255 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152008 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152008 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88194 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88194 Views
  • 68 replies
  • 10 likes

SPOTIFY PREMIUM

i don`t know what was my email 

  • Casual Listener
  • i don`t know what was my email 
  • osornios
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Account
  • 111 Views
  • 1 replies
  • 0 likes

Spotify for Students

Hi there, I have just submitted that I am a student but it has already blocked the £9.99 from my bank account. Can I get it back somehow? Thanks in advance, Michaela

  • Visitor
  • Hi there,   I have just submitted that I am a student but it has already blocked the £9.99 from my bank account. Can I get it back somehow?   Thanks in advance,   Michaela
  • osornios
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium
  • 81 Views
  • 1 replies
  • 0 likes

Someone stole my account, Spotify support hasn't replied in a week

Hi, I got an email from Spotify more than a week ago, saying my email address has changed. I can't log on to my premium account, when I try to reset my password it sends the confirmation to the new email. This is really fustrating, and I have emailed...

  • Casual Listener
  • Hi,   I got an email from Spotify more than a week ago, saying my email address has changed. I can't log on to my premium account, when I try to reset my password it sends the confirmation to ...
  • Dreadlord
  • Community Legend
  • 196 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 196 Views
  • 5 replies
  • 0 likes

Family subscription after my own Premium-account.

Hi!Yesterday I received an invite to a family-subscription to Spotify. I was glad that I could use this feature so I activated it right away, although I had a premium-account of my own. Because I was afraid I'd still pay (for nothing), I checked the ...

  • Newbie
  • Hi! Yesterday I received an invite to a family-subscription to Spotify. I was glad that I could use this feature so I activated it right away, although I had a premium-account of my own. Because I...
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Login

Gidday im cam i seem to b having problems logging into my spotify and i forgot my username and password can u help me

  • Newbie
  • Gidday im cam i seem to b having problems logging into my spotify and i forgot my username and password can u help me
  • Dreadlord
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Login
  • 104 Views
  • 1 replies
  • 0 likes

Wasn't given 3 months for 99 cents option

Hi there, I signed up for Spotify premium yesterday, expecting to be prompted with the 3 months for 99 cents promo, which is what I was looking for. Instead, i was given the free 7 day promo and didn't realize it until I had already clicked through a...

  • Newbie
  • Hi there,   I signed up for Spotify premium yesterday, expecting to be prompted with the 3 months for 99 cents promo, which is what I was looking for. Instead, i was given the free 7...
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Delet Account

Hello, Someone created an Account using my email and I would like if you could delet/eliminate it so I can create my own with my real information. I would very much apreciate if you could help me, Thanks

  • Newbie
  • Hello,   Someone created an Account using my email and I would like if you could delet/eliminate it so I can create my own with my real information.   I would very much apreciate i...
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

Being charged for premium but can't use it

I was just charged the .99 cent fee for the 3 months of premium but can't use it. It still has me on Spotify free and tells me I already used a promo. So why am I'm being charged this is complete bull**bleep**

  • Newbie
  • I was just charged the .99 cent fee for the 3 months of premium but can't use it. It still has me on Spotify free and tells me I already used a promo. So why am I'm being charged this is complete bul...
  • 125 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 125 Views
  • 0 replies
  • 0 likes

Gift So how to predict if account is eligible to move to Family

My account is good for over a year. It was a gift, i do not know where it was purchased.It says if eligible I will get a new end date as it moves forward to cover family cost instead of single but it seems I must switch to find out?????It needs my cr...

  • Casual Listener
  • My account is good for over a year.  It was a gift, i do not know where it was purchased. It says if eligible I will get a new end date as it moves forward to cover family cost instead of singl...
  • dmln66
  • Casual Listener
  • 170 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 4 replies
  • 0 likes

Family Subscription

My family had a premium subscription linked with five different accounts and the last time I went onto my account it said my subcription was free. The same thing happened to my mom's account. However, my sister's account is still premium. We never ca...

  • Newbie
  • My family had a premium subscription linked with five different accounts and the last time I went onto my account it said my subcription was free. The same thing happened to my mom's account. However...
  • 162 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 0 replies
  • 0 likes

Cancel premium, will it still continue until the next month?

I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now or will it disappear, or can I do it now and it will...

  • Newbie
  • I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now o...
  • mapuya19
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 309 Views
  • 3 replies
  • 0 likes

Spotify Premium

There was an offer: SpotifyPremium 3 months for 0,99C. Well of course I wanted to profit from this offer and I payed these 0,99C. Even after I deleted the app my account is still "FREE". And no, I've got no other Spotify accounts. Can someone help me...

  • Newbie
  • There was an offer: SpotifyPremium 3 months for 0,99C. Well of course I wanted to profit from this offer and I payed these 0,99C. Even after I deleted the app my account is still "FREE". And no, I've...
  • mapuya19
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • Premium
  • 205 Views
  • 3 replies
  • 0 likes

Solved!! Premium Family and Existing Subscription

Hi,i already have a Premium Subscription untill 2017, what happens if i purchase Premium Family? Will be charged each month with 14.99$? Since when? Or a partial payment is applied until my premium subscription ends at 2017? ThanksRegards

  • Casual Listener
  • Hi, i already have a Premium Subscription untill 2017, what happens if i purchase Premium Family? Will be charged each month with 14.99$? Since when? Or a partial payment is applied until my premium...
  • dmln66
  • Casual Listener
  • 210 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 210 Views
  • 3 replies
  • 0 likes

Still Subscribed

Last month I cancelled my subscription, clicked through all the way past the jackson 5 song and everything, only to be charged again this month. I don't want this charge, as I have not used Spotify at all and I had already tried to cancel. I also hop...

  • Casual Listener
  • Last month I cancelled my subscription, clicked through all the way past the jackson 5 song and everything, only to be charged again this month. I don't want this charge, as I have not used Spotify a...
  • Maxim
  • Spotify Star
  • 218 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 5 replies
  • 0 likes

3 months upgraded not working

I've upgraded my spotify to 3 months for 99p but it hasn't upgraded and it took the money out of the bank

  • Newbie
  • I've upgraded my spotify to 3 months for 99p but it hasn't upgraded and it took the money out of the bank
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Delete my account

I want to delete this spotify account, because I have another, this one will not use more as I do? I am Brazilian and I'm having trouble, sorry my English is that I am using google translator.

  • Newbie
  • I want to delete this spotify account, because I have another, this one will not use more as I do? I am Brazilian and I'm having trouble, sorry my English is that I am using google translator.
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Family Subscription

Hi there! I recently bought Family subs., have been a Premium user for some years now. Thank you for the services, by the way. Can´t do without Spotify The question I have is regarding adding existing premium users to my family account.I tried inviti...

  • Casual Listener
  • Hi there!   I recently bought Family subs., have been a Premium user for some years now. Thank you for the services, by the way. Can´t do without Spotify 🙂   The question I have is reg...
  • osornios
  • Spotify Star
  • 465 Views
  • 5 replies
  • 0 likes
  • Account
  • 465 Views
  • 5 replies
  • 0 likes

Actualizar Spotify a premium familiar

Buen dia, mi problema es el siguiente: Actualmente tengo una cuenta Spotify secular que registre mediante facebook, pero vi el plan familiar y quiero actualizar pero mi duda es la siguiente Los demas usuarios de mi familia.. tendran que entrar a spot...

  • Casual Listener
  • Buen dia, mi problema es el siguiente:   Actualmente tengo una cuenta Spotify secular que registre mediante facebook, pero vi el plan familiar y quiero actualizar pero mi duda es la siguiente ...
  • osornios
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 374 Views
  • 3 replies
  • 0 likes

cancel spotify premium for spotify family?

If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved music. Thanks!

  • Casual Listener
  • If i cancel my spotify premium will i loose all of my downloaded songs and playlists? I will be gettimg spotify family wich is basically the same thing, i just dont want to loose all of my presaved m...
  • Spoatyboaty2
  • Newbie
  • 287 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Unlimited
  • 287 Views
  • 4 replies
  • 0 likes

Solved!! Existing play list from other accounts

My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.

  • Newbie
  • My son has a student account and I want to add him to the family account. Will he lose his play list from his existing account.
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes