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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82891 Views

29 replies

0 likes

  • 82891 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103730 Views

10 replies

3 likes

Account
Login
  • 103730 Views
  • 10 replies
  • 3 likes

Solved!! Missing mobile brand on profile page

I have a Meizu Pro 5 Ubuntu Edition. I added my handy number to my Spotify profile, but I am unable to choose the correct mobile brand, because neither Ubuntu nor Meizu are an avalable option. Of course, that can't stop me from choosing the Ubuntu Op...

Newbie

I have a Meizu Pro 5 Ubuntu Edition. I added my handy number to my Spotify profile, but I am unable to choose the correct mobile brand, because neither Ubuntu nor Meizu are an avalable option. Of cou...

EthanS1

Community Legend

382 Views

1 replies

0 likes

Account
  • 382 Views
  • 1 replies
  • 0 likes

problem with family upgrade

Can't get my daughter signed up.Everytime she responds to my invitation and signs in it says her email is taken.Same problem signing in through Facebook. Grrrr.

Newbie

Can't get my daughter signed up. Everytime she responds to my invitation and signs in it says her email is taken. Same problem signing in through Facebook.   Grrrr.

crematedman

Community Legend

312 Views

1 replies

1 likes

Premium
  • 312 Views
  • 1 replies
  • 1 likes

Solved!! No more Unlimited?

Was looking to come back to spotify but not seeing anything for the Unlimited $5 subscription. Is it just free or $10 now?

Casual Listener

Was looking to come back to spotify but not seeing anything for the Unlimited $5 subscription.  Is it just free or $10 now?

jimeddy9

Newbie

1115 Views

5 replies

2 likes

Account
Free
Premium
Subscription
Unlimited
  • 1115 Views
  • 5 replies
  • 2 likes

Solved!! Refund

Now

Newbie

Now

EthanS1

Community Legend

462 Views

1 replies

0 likes

Account
  • 462 Views
  • 1 replies
  • 0 likes

Spotify declined my credit card, charge me for 3 months without giving me premium

Yesterday, I tried to sign up for the 3 months for .99$ and Spotify rejected by card because I had used it before for premium.When I checked my Bank statement on the card that was rejected I was charged .99$ I know it's only a euro, but I am tired of...

Newbie

Yesterday, I tried to sign up for the 3 months for .99$ and Spotify rejected by card because I had used it before for premium. When I checked my Bank statement on the card that was rejected I was ch...

EthanS1

Community Legend

351 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Account disconnected from FB, but still using full name

Hi everyone, So recently i disconnected my spotify account from my facebook account because i no longer wanted it to use my full name. But it seems like eventhough i disconnected my facebook and log in with my username and so on, it still shows my fu...

Newbie

Hi everyone,   So recently i disconnected my spotify account from my facebook account because i no longer wanted it to use my full name. But it seems like eventhough i disconnected my facebook...

EthanS1

Community Legend

216 Views

1 replies

0 likes

Account
Other
  • 216 Views
  • 1 replies
  • 0 likes

Payment Error

"Opps, seems your credit of payment provider is having a bad day. Please try a different payment method or try again." This is the error message I get when I'm trying to purchase premium with my visa debit card? It has been saying it for past 3 days ...

Newbie

"Opps, seems your credit of payment provider is having a bad day. Please try a different payment method or try again." This is the error message I get when I'm trying to purchase premium with my visa...

EthanS1

Community Legend

273 Views

1 replies

0 likes

Premium
Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Payment

How can I get them to stop charging my account ? Everything I cancel my service I get billed the next month. I will go back in and hit cancel again and I still get billed.

Newbie

How can I get them to stop charging my account ? Everything I cancel my service I get billed the next month. I will go back in and hit cancel again and I still get billed.

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

I can't pay for premium, help me asap

Hey,I want to buy premium, i did before and now it's free. I want to get premium againHowever the card things doesn't show up. I mean there's a loading circle, it rotates and rotates. There's not a such thing as text box that i can fill

Newbie

Hey, I want to buy premium, i did before and now it's free. I want to get premium again However the card things doesn't show up. I mean there's a loading circle, it rotates and rotates. There's...

Maxim

Spotify Star

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

SMART text

so i just registered to "ALLTEXT 20" from smart/ I've tried to avail of the 9 pesos 3 months promo and it was a failure(pay through mobile). Is this the reason as to why i could not avail of the promo?

Newbie

so i just registered to "ALLTEXT 20" from smart/ I've tried to avail of the 9 pesos 3 months promo and it was a failure(pay through mobile). Is this the reason as to why i could not avail of the prom...

357 Views

0 replies

0 likes

Subscription
  • 357 Views
  • 0 replies
  • 0 likes

Premium

I recently made a new account and every time i try to get the "3 months of premium for £0.99", after I've entered my PayPal details and pressed "pay" it just takes me back to the premium options page without taking my money nor giving me premium. Thi...

Newbie

I recently made a new account and every time i try to get the "3 months of premium for £0.99", after I've entered my PayPal details and pressed "pay" it just takes me back to the premium options page...

256 Views

0 replies

0 likes

Premium
  • 256 Views
  • 0 replies
  • 0 likes

Genius to connect to spotify

My genius cannot connect to my Spotify account

Newbie

My genius cannot connect to my Spotify account

user-removed

Not applicable

516 Views

1 replies

0 likes

Account
  • 516 Views
  • 1 replies
  • 0 likes

Nonacceptance of date format

Whilst trying to buy a gift subscription online the date format of any kind is regarded as invalid. So I am unable to progress any further with the purchase.Any ideas?

Newbie

Whilst trying to buy a gift subscription online the date format of any kind is regarded as invalid. So I am unable to progress any further with the purchase.Any ideas?

173 Views

0 replies

0 likes

Subscription
  • 173 Views
  • 0 replies
  • 0 likes

Info Playlist Problem

Hello!I have a question about the playlist info. We've made a playlist with the 50 most populair tracks in The Netherlands at the moment, but the info that's connected to the playlist isn't up to date anymore. Can you please tell me where it's possib...

Newbie

Hello! I have a question about the playlist info. We've made a playlist with the 50 most populair tracks in The Netherlands at the moment, but the info that's connected to the playlist isn't up to...

user-removed

Not applicable

208 Views

1 replies

0 likes

Subscription
  • 208 Views
  • 1 replies
  • 0 likes

How to make followed playlist your own?

I have two spotify accounts, because i wanted to take advantage of the summer deal. How can i transfer my playlist to my new account without making a new playlist? because i dont want to make a whole new playlist with the same songs, and i tried foll...

Casual Listener

I have two spotify accounts, because i wanted to take advantage of the summer deal. How can i transfer my playlist to my new account without making a new playlist? because i dont want to make a whole...

user-removed

Not applicable

1387 Views

1 replies

0 likes

Account
Premium
  • 1387 Views
  • 1 replies
  • 0 likes

family subscriptions

It doesn't make any sense not allowing people from different countries to be on the same Premium for Family. My husband is in the UK and I'm in HK.

Newbie

It doesn't make any sense not allowing people from different countries to be on the same Premium for Family.  My husband is in the UK and I'm in HK. 

174 Views

0 replies

0 likes

Premium
Subscription
  • 174 Views
  • 0 replies
  • 0 likes

I connected my Premium account to Facebook, my playlists were wiped.

My account that was connected through Facebook contained my playlists and preferences. Signed up for premium account with a new login and connected it to my old account and found that it wiped clean all my data. Is there anyway to recover them?

Casual Listener

My account that was connected through Facebook contained my playlists and preferences. Signed up for premium account with a new login and connected it to my old account and found that it wiped c...

229 Views

0 replies

0 likes

Account
Premium
  • 229 Views
  • 0 replies
  • 0 likes

cancelling my subscription but still being charged.

i did a 30day free trail for spotify premium on may 10, 2016 and i forgot to cancel it last night and i dont want another month of spotify premium and being charged $10. Can i still get my money back

Newbie

i did a 30day free trail for spotify premium on may 10, 2016 and i forgot to cancel it last night and i dont want another month of spotify premium and being charged $10. Can i still get my money back...

iamleek

Community Legend

317 Views

1 replies

0 likes

Premium
Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Charged twice

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

Newbie

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

165 Views

0 replies

0 likes

Account
Premium
Subscription
  • 165 Views
  • 0 replies
  • 0 likes

Subscribing to Family

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is having a bad day. This is not true as the same card...

Regular

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is ...

204 Views

0 replies

0 likes

Account
  • 204 Views
  • 0 replies
  • 0 likes