Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414767 Views
  • 965 replies
  • 108 likes
  • Account
  • 414767 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181487 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181487 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102119 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102119 Views
  • 68 replies
  • 10 likes

Canceling subscription

I have a bit of a dilemma. When i use the app, its logged in with my Facebook account. When i came to the spotify site, my Facebook account was not registered. Once i registered it, it doesn't recognize i already have Premium through the app (purchas...

  • Casual Listener
  • I have a bit of a dilemma. When i use the app, its logged in with my Facebook account. When i came to the spotify site, my Facebook account was not registered. Once i registered it, it doesn't recogn...
  • osornios
  • Spotify Star
  • 231 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 231 Views
  • 4 replies
  • 0 likes

Upgraded to premium still on free!

Hi I just upgraded to premium yet still showing free account. Tried everything suggested!!! Uninstalled, changed password etc etc

  • Visitor
  • Hi I just upgraded to premium yet still showing free account. Tried everything suggested!!! Uninstalled, changed password etc etc
  • user-removed
  • Not applicable
  • 227 Views
  • 4 replies
  • 0 likes
  • Premium
  • 227 Views
  • 4 replies
  • 0 likes

Solved!! Try Premium for 3 month - 0,99€ does not work

Hello,I have never tried premium and now there is this offer (3 month premium for only 0,99€), so i wanna give it a try.When i click on the "get premium"-button a browser window opens and under the displayed payment-methods (right on the top)the load...

  • Casual Listener
  • Hello, I have never tried premium and now there is this offer (3 month premium for only 0,99€), so i wanna give it a try. When i click on the "get premium"-button a browser window opens and und...
  • watzi3
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 268 Views
  • 2 replies
  • 0 likes

help me

my spotify keeps saying Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

  • Casual Listener
  • my spotify keeps saying  Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.
  • kerwin123kp
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 2 replies
  • 0 likes

Being charged for premium now for one year and can't cancel

I signed up over a year ago have never received premium and have done everything they say but I am still being charged every month. How can I stop this? I'm am ready to sue spotify

  • Newbie
  • I signed up over a year ago have never received premium and have done everything they say but I am still being charged every month. How can I stop this? I'm am ready to sue spotify
  • LordRollin
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Cancelled in December, Still Being Charged

I cancelled my premium subscription back in December 2015 after my 3 month subscription had ended and I was charged for another month. I'm not overly upset with that charge because it was my fault I hadn't gone in to change the automatic renewal stat...

  • Newbie
  • I cancelled my premium subscription back in December 2015 after my 3 month subscription had ended and I was charged for another month.  I'm not overly upset with that charge because it was my fa...
  • user-removed
  • Not applicable
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 114 Views
  • 1 replies
  • 0 likes

Need to delete account

How can I delete my Spotify account?Thanks

  • Visitor
  • How can I delete my Spotify account? Thanks
  • Raphaelberaldo
  • Newbie
  • 165 Views
  • 2 replies
  • 0 likes
  • Account
  • 165 Views
  • 2 replies
  • 0 likes

Can't reset password

Hello , I can't reset my password because I have given a worng E-Mail address on my Registration.Now I want to change my Mail and I contacted the Support by E-Mail but there is no respond after 4 days .... I don't know what to do because I can't logi...

  • Casual Listener
  • Hello ,   I can't reset my password because I have given a worng E-Mail address on my Registration. Now I want to change my Mail and I contacted the Support by E-Mail but there is no respond ...
  • user-removed
  • Not applicable
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 240 Views
  • 3 replies
  • 0 likes

i cant use my Virtual card

Hi i am from Turkey. I want to purchase premium but i cant use my virtual card. Please help me.

  • Visitor
  • Hi i am from Turkey. I want to purchase premium but i cant use my virtual card. Please help me.
  • user-removed
  • Not applicable
  • 785 Views
  • 2 replies
  • 0 likes
  • Account
  • 785 Views
  • 2 replies
  • 0 likes

Solved!! Premium not working on iphone

Hi I have had to restore my iPhone and now when I try to log back in to Spotify it's not recognising that I have a premium account. I have tried logging in and out, both my username and email address and deleting the app altogether and restoring. Ple...

  • Casual Listener
  • Hi I have had to restore my iPhone and now when I try to log back in to Spotify it's not recognising that I have a premium account. I have tried logging in and out, both my username and email address...
  • Jordtenbulte
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • Premium
  • 395 Views
  • 4 replies
  • 0 likes

German Help pls

Hey i need German Support, My Facebook Account is locked and no Therefore Spotify because of this Accoint is so connected.

  • Newbie
  • Hey i need German Support, My Facebook Account is locked and no Therefore Spotify because of this Accoint is so connected.  
  • 85 Views
  • 0 replies
  • 0 likes
  • Account
  • 85 Views
  • 0 replies
  • 0 likes

Susbect my Account has been hacked

All started yesterday when I was using Spotify and it poped up saying listening on ps3-111 I just clicked continue listening on my phone and did not think twice about it then aboult an hour later I had an email come through saying my email address ha...

  • Visitor
  • All started yesterday when I was using Spotify and it poped up saying listening on ps3-111 I just clicked continue listening on my phone and did not think twice about it then aboult an hour later I h...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 162 Views
  • 1 replies
  • 0 likes

PayPal failed

Hello,today i saw the offer "3Month for 0,99,-" made a try directly.But when i had to make a hook at the box that they can book money after the 3 month, i continued.But at the moment the Money had to go to Spotify the App sends me to the Box from the...

  • Casual Listener
  • Hello, today i saw the offer "3Month for 0,99,-"  made a try directly. But when i had to make a hook at the box that they can book money after the 3 month, i continued. But at the moment the ...
  • juliuss334
  • Newbie
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! I bye premium om 3 months

I bye 3 months for 9 dkkbut I have not got it. Help me please

  • Casual Listener
  • I bye 3 months for 9 dkk but I have not got it. Help me please
  • anjieeeeeeeeee
  • Roadie
  • 516 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 516 Views
  • 7 replies
  • 0 likes

HELP

So I tried to buy premium for a new account with the same card as my previous account. It told me I couldn't use the same card (?) and then I checked my bank account and saw that Spotify had charged me for the service, and I do not have premium.

  • Casual Listener
  • So I tried to buy premium for a new account with the same card as my previous account. It told me I couldn't use the same card (?) and then I checked my bank account and saw that Spotify had charged ...
  • Rawrrahina
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 2 replies
  • 0 likes

99 Cents/3 Months Deal Not Working

I attempted to get the 99 cents for 3 months deal with a gift card, but it's telling me that I've already gotten it. I think it's because a member of my family used the same gift card last year to get the deal, but on a different account. I understan...

  • Newbie
  • I attempted to get the 99 cents for 3 months deal with a gift card, but it's telling me that I've already gotten it. I think it's because a member of my family used the same gift card last year to ge...
  • anjieeeeeeeeee
  • Roadie
  • 268 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 268 Views
  • 1 replies
  • 1 likes

I need help

I Tried several times now atill getting error in subscribing.. i want to get the P9.00 premium for 3 months the error that im getting "opps something went wrong please try again" please help i want the offer before it expires

  • Casual Listener
  • I Tried several times now atill getting error in subscribing.. i want to get the P9.00 premium for 3 months the error that im getting "opps something went wrong please try again" please help i want t...
  • user-removed
  • Not applicable
  • 200 Views
  • 2 replies
  • 0 likes
  • Premium
  • 200 Views
  • 2 replies
  • 0 likes

Newest update-Please fix bug soon

Anyone else having trouble with the new update? Can't log in. Please solve soon.

  • Newbie
  • Anyone else having trouble with the new update? Can't log in. Please solve soon.
  • musicologynyc
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • music
  • 509 Views
  • 1 replies
  • 0 likes

Money taken from bank account

I pay £4.99 for spotify every month and my card recently expired and have been trying to update the details in order to pay for it and have just gone into my bank account to see that there is pending £4.99 in my bank account 5 times, I have sent them...

  • Newbie
  • I pay £4.99 for spotify every month and my card recently expired and have been trying to update the details in order to pay for it and have just gone into my bank account to see that there is pending...
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes