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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89328 Views

9 replies

2 likes

Account
Login
  • 89328 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760761 Views

18 replies

29 likes

  • 760761 Views
  • 18 replies
  • 29 likes

Charged twice

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

Newbie

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

144 Views

0 replies

0 likes

Account
Premium
Subscription
  • 144 Views
  • 0 replies
  • 0 likes

Subscribing to Family

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is having a bad day. This is not true as the same card...

Regular

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is ...

183 Views

0 replies

0 likes

Account
  • 183 Views
  • 0 replies
  • 0 likes

switching to college student discount

So i just enrolled in college and i heard that its cheaper per month if you are a student so how do i switch and pay less?

Newbie

So i just enrolled in college and i heard that its cheaper per month if you are a student so how do i switch and pay less?

Ambivalence

Community Legend

259 Views

1 replies

0 likes

Other
Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Problem with subscrition

So i am greatly mad with spotify at the moment. So I use spotify alot, which it was starting to affect my data usage so i decided to buy premium. I drove to a store to buy an Apple $15 gift card, becuase I dont have a paypal or a creditcard. After i ...

Newbie

So i am greatly mad with spotify at the moment. So I use spotify alot, which it was starting to affect my data usage so i decided to buy premium. I drove to a store to buy an Apple $15 gift card, bec...

262 Views

0 replies

0 likes

Premium
Subscription
  • 262 Views
  • 0 replies
  • 0 likes

Me han descontado de mi tarjeta y no me han dado Premium

El día 5 de junio intente probar la oferta de 3 meses por 0.99 nuevo soles en 2 cuentas y en ninguna de ellas se me ha dado hasta ahora la cuenta Premium sin embargo me han descontado 4 nuevos soles de mi cuento y quiero que me devuelvan el dinero ya...

Newbie

El día 5 de junio intente probar la oferta de 3 meses por 0.99 nuevo soles en 2 cuentas y en ninguna de ellas se me ha dado hasta ahora la cuenta Premium sin embargo me han descontado 4 nuevos soles ...

Coffeebr

Newbie

273 Views

1 replies

0 likes

Premium
  • 273 Views
  • 1 replies
  • 0 likes

Family Account

Every time I click on the email invite, I get the following error: Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operator). Find out more below. I have not ...

Casual Listener

Every time I click on the email invite, I get the following error:   Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTune...

rbolio

Casual Listener

346 Views

2 replies

0 likes

Account
Free
Subscription
  • 346 Views
  • 2 replies
  • 0 likes

99 cent offer

I received an email offering 3 months for $12.99 at the same time my wife gets the same email and offered it to her for .99 cents for 3 months then 12.99 after. We would both like the 3 months for .99 cents as per your email offer

Newbie

I received an email offering 3 months for $12.99 at the same time my wife gets the same email and offered it to her for .99 cents for 3 months then 12.99 after. We would both like the 3 months for .9...

anjieeeeeeeeee

Roadie

300 Views

1 replies

0 likes

Premium
  • 300 Views
  • 1 replies
  • 0 likes

Tried to switch to premium, got charged 3 times in one day

Hello! I was trying to update my card number and also switch my account from student Premium to regular Premium as I graduated this year, but the website kept saying something was wrong try again. Not once did it say my payment was accepted. So I sto...

Casual Listener

Hello! I was trying to update my card number and also switch my account from student Premium to regular Premium as I graduated this year, but the website kept saying something was wrong try again. No...

osornios

Spotify Star

252 Views

2 replies

0 likes

Account
  • 252 Views
  • 2 replies
  • 0 likes

premiun = publicity

Hi, i don't know how use this foro.... i'm paying every month suscription premiun but i still listen the publicity... someone knows because it is that?? o how i can fix it? i had 4 suscription premiun but month ago i kept with one and cancelled the a...

Newbie

Hi, i don't know  how use this foro.... i'm  paying every month suscription premiun but i still listen the publicity... someone knows because it is that?? o how i can fix it? i had 4 suscri...

osornios

Spotify Star

240 Views

1 replies

0 likes

Premium
  • 240 Views
  • 1 replies
  • 0 likes

My account has been hacked

Hi My account has been hacked and i cant get to costumer team beacuse the person who hacked my account change the email in to manggabuko@gmail.com , i do not own that email address and the only way i am able to get in is via facebook. i already looke...

Newbie

Hi    My account has been hacked and i cant get to costumer team beacuse the person who hacked my account change the email in to manggabuko@gmail.com , i do not own that email addres...

osornios

Spotify Star

818 Views

2 replies

1 likes

Account
  • 818 Views
  • 2 replies
  • 1 likes

Not getting 3 months spotify premium

Hey there, After my premium has finished last week I have stopped my subscription simply because I couldn't afford it anymore. When I was playing spotify they have kept playing ads that there is the usual offer 9.99 for 3 months, I've paid for it and...

Newbie

Hey there,   After my premium has finished last week I have stopped my subscription simply because I couldn't afford it anymore. When I was playing spotify they have kept playing ads that ther...

osornios

Spotify Star

243 Views

1 replies

0 likes

Premium
Security
Subscription
Unlimited
  • 243 Views
  • 1 replies
  • 0 likes

CAN´T CHANGE THE COUNTRY IN MY ACCOUNT

Hello, I am trying to change the country to my account but it wont show me another that the US, I have a "premium family code" but I need to change my country to Mexico so I can use it, what can I do?

Newbie

Hello, I am trying to change the country to my account but it wont show me another that the US, I have a "premium family code" but I need to change my country to Mexico so I can use it, what can I do?

osornios

Spotify Star

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

Still being over charged.

Hi, I recently switched to Spotify family about 4 months ago and noticed I was being charged for both the student discount of premium and the family plan. That's two different charges of 14.99 and 4.99 each month. I contacts policy through these boar...

Newbie

Hi, I recently switched to Spotify family about 4 months ago and noticed I was being charged for both the student discount of premium and the family plan. That's two different charges of 14.99 and 4....

osornios

Spotify Star

245 Views

1 replies

0 likes

Subscription
  • 245 Views
  • 1 replies
  • 0 likes

This is bull**bleep**

I currently have Spotify premium and recently only did it to get the free month out of it. I followed multiple different links to cancel the subscription and every time I go to cancel it I get to the last page of typing in my password and then it doe...

Newbie

I currently have Spotify premium and recently only did it to get the free month out of it. I followed multiple different links to cancel the subscription and every time I go to cancel it I get to the...

KatesHere

Community Legend

236 Views

1 replies

0 likes

Account
  • 236 Views
  • 1 replies
  • 0 likes

Premium 3 months

Hello, my name is Jakub from Poland, my english is not perfect.My problem is subscription Premium for 3 months.I buy it for paysafecard on poland 20 złoty(value) and i don't have subscription for 3 months, i have sub.. for 1 month.I do it early on an...

Newbie

Hello, my name is Jakub from Poland, my english is not perfect. My problem is subscription Premium for 3 months. I buy it for paysafecard on poland 20 złoty(value) and i don't have subscription for...

osornios

Spotify Star

505 Views

4 replies

0 likes

Premium
  • 505 Views
  • 4 replies
  • 0 likes

Not getting any notifications

I definitely have notifications turned on in settings, but realised I haven't seen any notifications at all recently, and several of the artists I follow have released new material. I had to find out from my old Deezer account messaging me about them...

Roadie

I definitely have notifications turned on in settings, but realised I haven't seen any notifications at all recently, and several of the artists I follow have released new material. I had to find out...

osornios

Spotify Star

310 Views

1 replies

0 likes

Account
Other
  • 310 Views
  • 1 replies
  • 0 likes

settng device passwords

i recently upgraded my premium account to the premuim for family. i am trying to set the device password so that my other members can access spotify but it keeps saying there is an error setting the new password. please help as i do not want to pay f...

Newbie

i recently upgraded my premium account to the premuim for family. i am trying to set the device password so that my other members can access spotify but it keeps saying there is an error setting the ...

osornios

Spotify Star

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

New account setup accidently

I chang3d phones and set up a new account davemc0924 for 14.99 I then figured out how to get back my old account back which is davemc5875 please delete davemc0924 and refund the 14.99 thank u

Casual Listener

I chang3d phones and set up a new account davemc0924 for 14.99 I then figured out how to get back my old account back which is davemc5875 please delete davemc0924 and refund the 14.99 thank u

osornios

Spotify Star

241 Views

1 replies

0 likes

Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Can my children listen on their kindles

I just upgraded from the premium to the premium family plan. Can my 6 and 8 yr old daughters listen to Spotify on their kindle and kindle fire? Is it compatible and would I simply download the Spotify app on each for them to each have their own accou...

Newbie

I just upgraded from the premium to the premium family plan. Can my 6 and 8 yr old daughters listen to Spotify on their kindle and kindle fire? Is it compatible and would I simply download the Spotif...

osornios

Spotify Star

5132 Views

1 replies

0 likes

Premium
  • 5132 Views
  • 1 replies
  • 0 likes

Subscription

I am trying to upgrade back to premium but it is not giving me an option to. What's going on?

Newbie

I am trying to upgrade back to premium but it is not giving me an option to. What's going on?

osornios

Spotify Star

430 Views

2 replies

0 likes

Account
  • 430 Views
  • 2 replies
  • 0 likes