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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 281952 Views
  • 829 replies
  • 86 likes
  • Account
  • 281952 Views
  • 829 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134036 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134036 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76049 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76049 Views
  • 63 replies
  • 8 likes

stuck on ads

I have been using Spotify for over a year now, but yesterday it stopped working. Everytime an ad starts, it just gets stuck. The ad does not play and it won't let me play any more songs. I then have to log out, log back in and play another song. Then...

  • Casual Listener
  • I have been using Spotify for over a year now, but yesterday it stopped working.  Everytime an ad starts, it just gets stuck.  The ad does not play and it won't let me play any more songs. ...
  • dreamusic
  • Newbie
  • 319 Views
  • 3 replies
  • 0 likes
  • Other
  • 319 Views
  • 3 replies
  • 0 likes

Account hi-jacked

My email and password were changed somehow. Fortunately my Spotify application automatically logs in via Facebook, so I still have access to my playlist, and can even access my account settings.However, because of the email/password change, I cannot ...

  • Newbie
  • My email and password were changed somehow.  Fortunately my Spotify application automatically logs in via Facebook, so I still have access to my playlist, and can even access my account settings...
  • LordRollin
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 250 Views
  • 1 replies
  • 0 likes

Cancel premium

I just want to cancel this premium, I can't get in touch with anyone. This is very frustrating. I tried everything on my phone and it doesn't give me an option to cancel.

  • Newbie
  • I just want to cancel this premium, I can't get in touch with anyone. This is very frustrating. I tried everything on my phone and it doesn't give me an option to cancel.
  • ashsolovely
  • Newbie
  • 204 Views
  • 2 replies
  • 0 likes
  • Premium
  • 204 Views
  • 2 replies
  • 0 likes

Discover Weekly Hasn't updated since 6th of March

My Discovery Weekly playlist hasn't updated since the 6th of March, and I was wondering if there was someone who could help. i saw a similar thread posted a few weeks ago, but there was no solution, other than to make another thread and post my playl...

  • Casual Listener
  • My Discovery Weekly playlist hasn't updated since the 6th of March, and I was wondering if there was someone who could help. i saw a similar thread posted a few weeks ago, but there was no solution, ...
  • SamRoss
  • Casual Listener
  • 324 Views
  • 5 replies
  • 0 likes
  • Premium
  • 324 Views
  • 5 replies
  • 0 likes

Remove a device from my Spotify account

I have Spotify premium and a denon Avr S7100W receiver and I stream music from my iPhone to it. But the problem is my friend has the exact same receiver and once I streamed music to his receiver one evening now when ever I am doing it on mine somethi...

  • Casual Listener
  • I have Spotify premium and a denon Avr S7100W receiver and I stream music from my iPhone to it. But the problem is my friend has the exact same receiver and once I streamed music to his receiver one ...
  • Toddham40
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 2 replies
  • 0 likes

Facebook is not connecting.

I have tried everything. I have looked on every solution, everything and everytime I try, from my iPad, to MacBook, to iPhone. I even tried it on my old iPhone, my iPad mini, etc. I cannot connect facebook to my account. What is happening?...

  • Newbie
  • I have tried everything. I have looked on every solution, everything and everytime I try, from my iPad, to MacBook, to iPhone. I even tried it on my old iPhone, my iPad mini, etc. I cannot connect fa...
  • MichaelW
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Deletion

It has been over 3 days and Spotify still has not deleted my account. I asked them through the contact from. Please help!!!!

  • Visitor
  • It has been over 3 days and Spotify still has not deleted my account. I asked them through the contact from. Please help!!!!
  • user-removed
  • Not applicable
  • 353 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 353 Views
  • 4 replies
  • 0 likes

Problemas con mi suscripcion

Hace un mes compré una tarjeta para un mes de spotify premium, porque vi una oferta que decía que si comprabas un mes te regalaban otros dos, bueno hice todo eso y todas las cosas correctamente, pero ya pasó el mes, y se me quitó el premium ¿qué hago...

  • Newbie
  • Hace un mes compré una tarjeta para un mes de spotify premium, porque vi una oferta que decía que si comprabas un mes te regalaban otros dos, bueno hice todo eso y todas las cosas correctamente, pero...
  • osornios
  • Spotify Star
  • 204 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 204 Views
  • 2 replies
  • 0 likes

Playlist followers notifications

Hi, I was wondering how I can get notifications when a new user starts following my playlist? A friend of mine seems to get notifications when he gets a new follower on his playlist, but this is not the case for me. I don't see any options at Setting...

  • Gig Goer
  • Hi,   I was wondering how I can get notifications when a new user starts following my playlist? A friend of mine seems to get notifications when he gets a new follower on his playlist, but thi...
  • osornios
  • Spotify Star
  • 1700 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1700 Views
  • 3 replies
  • 0 likes

premium didn`t cancel

i canceled my premium yesterday using my phone and today i got charged for premium... gg spotify

  • Newbie
  • i canceled my premium yesterday using my phone and today i got charged for premium... gg spotify
  • osornios
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 3 replies
  • 0 likes

Promo dindt work

I bought premium by the promo 60 days free but only work just one mounth

  • Casual Listener
  • I bought premium by the promo 60 days free but only work just one mounth
  • Chatox
  • Casual Listener
  • 286 Views
  • 4 replies
  • 0 likes
  • Free
  • 286 Views
  • 4 replies
  • 0 likes

I need to change my Email but i forgot my password

I changed my password because of the recent account breach and forgot that my email is outdated so i can't change it back. I need help asap!

  • Newbie
  • I changed my password because of the recent account breach and forgot that my email is outdated so i can't change it back.    I need help asap! 
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Cancelling iTunes subscription and switching to Spotify direct

I currently pay a premium subscription through iTunes and want to cancel this and subscribe directly with Spotify. Will I lose all of my existing playlists and music? Is there a way of transferring them?

  • Casual Listener
  • I currently pay a premium subscription through iTunes and want to cancel this and subscribe directly with Spotify.   Will I lose all of my existing playlists and music?   Is there a way...
  • racheljsawyer
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Connection Problem via Login By Facebook Premium Account

On my premium account I get a "No internet connection detected" error code 4, and "this user profile failed to load". This is via a Facebook login. On another free account Spotify works fine (not login via Facebook), not my Internet connection. Issue...

  • Newbie
  • On my premium account I get a "No internet connection detected" error code 4, and "this user profile failed to load".  This is via a Facebook login.   On another free account Spotify work...
  • R10T
  • Regular
  • 991 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 991 Views
  • 3 replies
  • 0 likes

family plan question, can anyone in my family be the other member?

If I have the family plan which is Premium+ one family member, can it be any member? In otherwords, can it just be 2 users on at the same time or does the other listener have to be registered via their e-mail. ThanksGreg

  • Newbie
  • If I have the family plan which is Premium+ one family member, can it be any member?  In otherwords, can it just be 2 users on at the same time or does the other listener have to be registered v...
  • osornios
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

AAA!!! HELP ME PLEASE

Hello everybody I hope that someone is able to help me! I noticed to have receive on my personal Bank account a bill of €-9.99 from spotify but I don't remember to have activate any subscription!!! Infact I have two accounts on spotify, but both have...

  • Visitor
  • Hello everybody 🙂 I hope that someone is able to help me! I noticed to have receive on my personal Bank account a bill of €-9.99 from spotify but I don't remember to have activate any subscription...
  • MattSuda
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

No puedo establecer contraseña para un dispositivo

Hola, quisiera crear una contraseña para otro dispositivo, pero no me lo permite, obtengo el nombre de usuario y el mail para crearla, pero al momento de confirmar la contraseña, me da error. Ya probe usando mayusculas, minusculas, numeros, las tres ...

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  • Newbie
  • Hola, quisiera crear una contraseña para otro dispositivo, pero no me lo permite, obtengo el nombre de usuario y el mail para crearla, pero al momento de confirmar la contraseña, me da error. Ya prob...
  • OviiiOne
  • Community Legend
  • 2087 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2087 Views
  • 1 replies
  • 0 likes

abroad usage

Can I use my spotify in Sweden even though in from UK if I pay for it or do you still get the 14day restrictions as I am here for 6 months

  • Casual Listener
  • Can I use my spotify in Sweden even though in from UK if I pay for it or do you still get the 14day restrictions as I am here for 6 months
  • LordRollin
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Premium
  • 77 Views
  • 1 replies
  • 0 likes

Spotify has been hacked! Change ur password ASAP!

Warning change ur password asap! Dear all, As u maybe know Spotify has been hacked and hunderds of accounts has been published online.Username, Password etc are free to find for everyone. CHANGE ASAP UR PASSWORD! Do you use the same password on other...

  • Casual Listener
  • Warning change ur password asap!   Dear all,   As u maybe know Spotify has been hacked and hunderds of accounts has been published online. Username, Password etc are free to find for e...
  • ikwilmuziek2014
  • Casual Listener
  • 1406 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 1406 Views
  • 6 replies
  • 0 likes

Spotify linked to old FB account that was cancelled, so unable to login

Help!!! I created a spotify premium account using FB credentials, the FB account has since been closed and I'm unable to login to sportify with other devices as I can;t find my membership ID. The old version of software listed the membership number, ...

  • Visitor
  • Help!!!   I created a spotify premium account using FB credentials, the FB account has since been closed and I'm unable to login to sportify with other devices as I can;t find my membership ID...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes