Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7451 Views
  • 1 replies
  • 9 likes
  • Security
  • 7451 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474108 Views
  • 978 replies
  • 111 likes
  • Account
  • 474108 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207817 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207817 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119015 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119015 Views
  • 72 replies
  • 12 likes

Gema

Ayer pagué mi suscripción de 9.99 por tres meses y he recibido los correspondientes gmails del recibo de pago y de la bienvenida a Premium y también en mi cuenta me sale como que soy Premium pero en la app sigue diciendo que soy Free y me salen anunc...

  • Newbie
  • Ayer pagué mi suscripción de 9.99 por tres meses y he recibido los correspondientes gmails del recibo de pago y de la bienvenida a Premium y también en mi cuenta me sale como que soy Premium pero en ...
  • 254 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Payment not working?

Hello there! I wanted to renew my Premium account today via paysafe card to still get a chance to get the 3 months for 9,99€ promo.After I clicked "pay" the money was transferred from the paysafecard, but my account is still not premium.Furthermore I...

  • Casual Listener
  • Hello there!   I wanted to renew my Premium account today via paysafe card to still get a chance to get the 3 months for 9,99€ promo. After I clicked "pay" the money was transferred from the ...
  • lucylike
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 466 Views
  • 2 replies
  • 0 likes

WTF Spotify!!!! Overdraft charges!!!!

Spotify just hit me with a ridiculous overdraft charge even though they got there money I have over draft protection from my bank so they took the money out of my savings account yet Spotify still charged me a $25 over draft and you don't even have a...

  • Newbie
  • Spotify just hit me with a ridiculous overdraft charge even though they got there money I have over draft protection from my bank so they took the money out of my savings account yet Spotify still ch...
  • 546 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 546 Views
  • 0 replies
  • 0 likes

Summer Deal followed by Student Discount

Hi there! If I upgrade to Premium under the .99c summer deal, will I be able to use the student discount after the summer promotion expires? thank you!

  • Newbie
  • Hi there!   If I upgrade to Premium under the .99c summer deal, will I be able to use the student discount after the summer promotion expires?   thank you!       &nbs...
  • 168 Views
  • 0 replies
  • 0 likes
  • Premium
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! family premium

been trying to sign up for family premium but my credit card wont go through i need help

  • Newbie
  • been trying to sign up for family premium but my credit card wont go through i need help
  • Ambivalence
  • Community Legend
  • 588 Views
  • 6 replies
  • 0 likes
  • Premium
  • 588 Views
  • 6 replies
  • 0 likes

Annoying finnish music

Nowadays when I start sptorfy, it shows suggestions based on my location and domicile of my spotify account. However, I never ever listen to Finnihs music. THis is really annoying, how can I trun the feature off???

  • Casual Listener
  • Nowadays when I start sptorfy, it shows suggestions based on my location and domicile of my spotify account. However, I never ever listen to Finnihs music. THis is really annoying, how can I trun the...
  • 176 Views
  • 0 replies
  • 1 likes
  • Account
  • 176 Views
  • 0 replies
  • 1 likes

Spotify Premium Issue

I renewed my Spotify Premium subscribtion through my iTunes account. The money has been deducted but my account is still a free account. I have checked my old account to see if the wrong account was updated and I've reinstalled the app on my iPhone b...

  • Newbie
  • I renewed my Spotify Premium subscribtion through my iTunes account. The money has been deducted but my account is still a free account. I have checked my old account to see if the wrong account was ...
  • Andresbh7
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

How can I either transfer my account or delete my account?

Heres the deal. I have 2 face books accounts. Don't ask. Somehow I ended up using a third email for my acutal subscription but because of circumstances I want to stop using this email as my current paid account and switch my paid subscription to my f...

  • Newbie
  • Heres the deal.  I have 2 face books accounts.  Don't ask.  Somehow I ended up using a third email for my acutal subscription but because of circumstances I want to stop using this ema...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

billing

my case is 05631319, i got an emial to rate the support i got but i never got any. can this please be fixed. i was charged for a month the night before it was due and i canceled it that same night so i would like a refund please

  • Newbie
  • my case is 05631319, i got an emial to rate the support i got but i never got any. can this please be fixed. i was charged for a month the night before it was due and i canceled it that same night so...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Charged Doble

I got premium on 5/8/16 and two weeks later i canceled my premium im iTunes/Apple, and i got charged again after i had canceled which now it expires on 7/8/16.. What can i do? In my iTunes it says its been expired since 6/8/16. I don't want to keep g...

  • Newbie
  • I got premium on 5/8/16 and two weeks later i canceled my premium im iTunes/Apple, and i got charged again after i had canceled which now it expires on 7/8/16.. What can i do? In my iTunes it says it...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

subscription due date

Why are you charging my card when it's not my due date

  • Newbie
  • Why are you charging my card when it's not my due date
  • 358 Views
  • 0 replies
  • 0 likes
  • Account
  • 358 Views
  • 0 replies
  • 0 likes

Account wasn't updated

I paid for premium on June 1st and still have "free" subscription. I don't know how to fix this problem, I have already done everything they say to do like deleting the app and signing back on, didn't work. I don't have any other accounts just my Fac...

  • Newbie
  • I paid for premium on June 1st and still have "free" subscription. I don't know how to fix this problem, I have already done everything they say to do like deleting the app and signing back on, didn'...
  • 156 Views
  • 0 replies
  • 0 likes
  • Account
  • 156 Views
  • 0 replies
  • 0 likes

Gift card for Friend

My best friend's birthday is coming up, and she uses Spotify religiously. I wanted to give her a premium subscription gift card, however I wanted to know if it would work on her account that already exists with a premium subscription. I believe that ...

  • Casual Listener
  • My best friend's birthday is coming up, and she uses Spotify religiously. I wanted to give her a premium subscription gift card, however I wanted to know if it would work on her account that already ...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

I belong to Spark NZ as part of my plan but am being charged.

Good afternoon - please explain as a Spark NZ worker why I am being charged 12.99 for Spotify Premium when it is part of my plan .

  • Newbie
  • Good afternoon - please explain as a Spark NZ worker why I am being charged 12.99 for Spotify Premium when it is part of my plan .
  • Ambivalence
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

I paid and it still free.

I create a new acount for the discount of the three first months, I sing up but there was a mistake with the payment but it was a charge anyway on my credit card for three months. The problem is that my acount still on free mode! I already log off an...

  • Newbie
  • I create a new acount for the discount of the three first months, I sing up but there was a mistake with the payment but it was a charge anyway on my credit card for three months. The problem is that...
  • Ambivalence
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Adding Picture to Profile without Facebook

Any chance we'll be able to add our profile pic? I don't have a Facebook account so there is no way for me to have a picture? Seems silly that we can't have a profile pic on Spotify withouth a Facebook account.

  • Casual Listener
  • Any chance we'll be able to add our profile pic?  I don't have a Facebook account so there is no way for me to have a picture?   Seems silly that we can't have a profile pic on Spotify wi...
  • Cedarsmoke
  • Newbie
  • 2200 Views
  • 2 replies
  • 5 likes
  • Account
    Premium
  • 2200 Views
  • 2 replies
  • 5 likes

A way to delete my "taste" history.

I recently upgraded to the family plan so my wife could listen to her own music and such. However, having shared Spotify with her for the past year playlists and things like Discover Weekly are a mess on my main account (my account). She listens to c...

  • Newbie
  • I recently upgraded to the family plan so my wife could listen to her own music and such. However, having shared Spotify with her for the past year playlists and things like Discover Weekly are a mes...
  • osornios
  • Spotify Star
  • 2131 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 2131 Views
  • 1 replies
  • 1 likes

Cant sign in

Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work

  • Casual Listener
  • Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work
  • MattSuda
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • Login
  • 288 Views
  • 3 replies
  • 0 likes

Facebook linking

Hello, I set up a new account for a workplace and linked it to my facebook account, but now this new account keeps coming up as mine and on my original kevlovski account, I have no access to the notification tab or the facebook friend functions. I re...

  • Casual Listener
  • Hello, I set up a new account for a workplace and linked it to my facebook account, but now this new account keeps coming up as mine and on my original kevlovski account, I have no access to the noti...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 5 replies
  • 0 likes
  • Account
  • 470 Views
  • 5 replies
  • 0 likes

all my numbers move to my new spotify account

Hello, I have two spotify account. I would like to move/copy all my number from one account to my other new account. Is this possible, if so how?

  • Newbie
  • Hello,   I have two spotify account. I would like to move/copy all my number from one account to my other new account. Is this possible, if so how?
  • osornios
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes