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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155854 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155854 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10592 Views
  • 3 replies
  • 10 likes
  • Security
  • 10592 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506205 Views
  • 985 replies
  • 112 likes
  • Account
  • 506205 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124410 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124410 Views
  • 74 replies
  • 12 likes

My account has been hacked

Hi My account has been hacked and i cant get to costumer team beacuse the person who hacked my account change the email in to manggabuko@gmail.com , i do not own that email address and the only way i am able to get in is via facebook. i already looke...

  • Newbie
  • Hi    My account has been hacked and i cant get to costumer team beacuse the person who hacked my account change the email in to manggabuko@gmail.com , i do not own that email addres...
  • osornios
  • Spotify Star
  • 750 Views
  • 2 replies
  • 1 likes
  • Account
  • 750 Views
  • 2 replies
  • 1 likes

Not getting 3 months spotify premium

Hey there, After my premium has finished last week I have stopped my subscription simply because I couldn't afford it anymore. When I was playing spotify they have kept playing ads that there is the usual offer 9.99 for 3 months, I've paid for it and...

  • Newbie
  • Hey there,   After my premium has finished last week I have stopped my subscription simply because I couldn't afford it anymore. When I was playing spotify they have kept playing ads that ther...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
    Unlimited
  • 196 Views
  • 1 replies
  • 0 likes

CAN´T CHANGE THE COUNTRY IN MY ACCOUNT

Hello, I am trying to change the country to my account but it wont show me another that the US, I have a "premium family code" but I need to change my country to Mexico so I can use it, what can I do?

  • Newbie
  • Hello, I am trying to change the country to my account but it wont show me another that the US, I have a "premium family code" but I need to change my country to Mexico so I can use it, what can I do?
  • osornios
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
  • 271 Views
  • 1 replies
  • 0 likes

Still being over charged.

Hi, I recently switched to Spotify family about 4 months ago and noticed I was being charged for both the student discount of premium and the family plan. That's two different charges of 14.99 and 4.99 each month. I contacts policy through these boar...

  • Newbie
  • Hi, I recently switched to Spotify family about 4 months ago and noticed I was being charged for both the student discount of premium and the family plan. That's two different charges of 14.99 and 4....
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 1 replies
  • 0 likes

This is bull**bleep**

I currently have Spotify premium and recently only did it to get the free month out of it. I followed multiple different links to cancel the subscription and every time I go to cancel it I get to the last page of typing in my password and then it doe...

  • Newbie
  • I currently have Spotify premium and recently only did it to get the free month out of it. I followed multiple different links to cancel the subscription and every time I go to cancel it I get to the...
  • KatesHere
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Premium 3 months

Hello, my name is Jakub from Poland, my english is not perfect.My problem is subscription Premium for 3 months.I buy it for paysafecard on poland 20 złoty(value) and i don't have subscription for 3 months, i have sub.. for 1 month.I do it early on an...

  • Newbie
  • Hello, my name is Jakub from Poland, my english is not perfect. My problem is subscription Premium for 3 months. I buy it for paysafecard on poland 20 złoty(value) and i don't have subscription for...
  • osornios
  • Spotify Star
  • 406 Views
  • 4 replies
  • 0 likes
  • Premium
  • 406 Views
  • 4 replies
  • 0 likes

Not getting any notifications

I definitely have notifications turned on in settings, but realised I haven't seen any notifications at all recently, and several of the artists I follow have released new material. I had to find out from my old Deezer account messaging me about them...

  • Roadie
  • I definitely have notifications turned on in settings, but realised I haven't seen any notifications at all recently, and several of the artists I follow have released new material. I had to find out...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 245 Views
  • 1 replies
  • 0 likes

settng device passwords

i recently upgraded my premium account to the premuim for family. i am trying to set the device password so that my other members can access spotify but it keeps saying there is an error setting the new password. please help as i do not want to pay f...

  • Newbie
  • i recently upgraded my premium account to the premuim for family. i am trying to set the device password so that my other members can access spotify but it keeps saying there is an error setting the ...
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

New account setup accidently

I chang3d phones and set up a new account davemc0924 for 14.99 I then figured out how to get back my old account back which is davemc5875 please delete davemc0924 and refund the 14.99 thank u

  • Casual Listener
  • I chang3d phones and set up a new account davemc0924 for 14.99 I then figured out how to get back my old account back which is davemc5875 please delete davemc0924 and refund the 14.99 thank u
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Can my children listen on their kindles

I just upgraded from the premium to the premium family plan. Can my 6 and 8 yr old daughters listen to Spotify on their kindle and kindle fire? Is it compatible and would I simply download the Spotify app on each for them to each have their own accou...

  • Newbie
  • I just upgraded from the premium to the premium family plan. Can my 6 and 8 yr old daughters listen to Spotify on their kindle and kindle fire? Is it compatible and would I simply download the Spotif...
  • osornios
  • Spotify Star
  • 4939 Views
  • 1 replies
  • 0 likes
  • Premium
  • 4939 Views
  • 1 replies
  • 0 likes

Subscription

I am trying to upgrade back to premium but it is not giving me an option to. What's going on?

  • Newbie
  • I am trying to upgrade back to premium but it is not giving me an option to. What's going on?
  • osornios
  • Spotify Star
  • 368 Views
  • 2 replies
  • 0 likes
  • Account
  • 368 Views
  • 2 replies
  • 0 likes

Subscription link to account

I've subscripted with the singtel plan and it hasn't ask for any of my spotify account detail. How do I link my subscription to my current spotify account

  • Newbie
  • I've subscripted with the singtel plan and it hasn't ask for any of my spotify account detail. How do I link my subscription to my current spotify account
  • osornios
  • Spotify Star
  • 6863 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 6863 Views
  • 1 replies
  • 2 likes

sank

sanks

  • Newbie
  • sanks
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Other
  • 149 Views
  • 1 replies
  • 0 likes

Family Package

Hi,I have signed up for spotify $0.99 for 3 months and then followed the instructions for activating the family Package. Does this mean i will be charged twice now? I am still not seeing the option for adding family members under my account.Can you p...

  • Newbie
  • Hi, I have signed up for spotify $0.99 for 3 months and then followed the instructions for activating the family Package. Does this mean i will be charged twice now? I am still not seeing the opti...
  • 268 Views
  • 0 replies
  • 0 likes
  • Premium
  • 268 Views
  • 0 replies
  • 0 likes

Pro to family

Hi, Until today i was paying a Pro subscription. I received a token to join spotify family and I activated.My pro subscription is automatically canceled and changed by the family one? And a second thing. I've been charged today for the pro subcriptio...

  • Newbie
  • Hi,   Until today i was paying a Pro subscription. I received a token to join spotify family and I activated. My pro subscription is automatically canceled and changed by the family one? &nb...
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 128 Views
  • 0 replies
  • 0 likes

How to delete account

So I use the contact from to say I want to delete my account, and the email I get in responce says NOTHING about how to do so.all I get is this:"Hi there,Thanks for getting in touch.Here's what we got from you: I no longer wish to use this account on...

  • Newbie
  • So I use the contact from to say I want to delete my account, and the email I get in responce says NOTHING about how to do so. all I get is this: "Hi there, Thanks for getting in touch. Here's wh...
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes

Subscription problems

I've encountered a small problem, when it comes to subscritpion. I decided to delete my Facebook account, forgetting that my spotify was linked to it. Tha'ts okay, I just ended my premium account, and created a new account only on spotify. However th...

  • Newbie
  • I've encountered a small problem, when it comes to subscritpion.   I decided to delete my Facebook account, forgetting that my spotify was linked to it. Tha'ts okay, I just ended my premium a...
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 145 Views
  • 0 replies
  • 0 likes

switch from premium to family

I just upgraded my account to family thinking my family and i can all share one account and save money since there are 6 of us. We have 4 premium accounts currently. Is there a way to save the playlists that are currently attached to the premium acco...

  • Newbie
  • I just upgraded my account to family thinking my family and i can all share one account and save money since there are 6 of us. We have 4 premium accounts currently. Is there a way to save the playli...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Paid via itunes now premium is not on either email accounts

APPLE IDomega2828123@icloud.com TOTAL$14.06DATEJun 7, 2016ORDER IDMQ37GQXX4DDOCUMENT NO.195128299364So my account was under fishski90@gmail.com and now my itunes account which is not the same as my spotify email account was charged for the monthly su...

  • Casual Listener
  • APPLE ID omega2828123@icloud.com   TOTAL $14.06 DATE Jun 7, 2016 ORDER ID MQ37GQXX4D DOCUMENT NO. 195128299364 So my account was under fishski90@gmail.com and now my itunes acc...
  • Fishski90
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Username?

Hey! So, I created my Spotify account many years back. It is currently saved with a nickname I no longer use. My spotify is also connected to Facebook, which furthers my question: Is there some way to give yourself a nickname that others will see, in...

  • Newbie
  • Hey!   So, I created my Spotify account many years back. It is currently saved with a nickname I no longer use.  My spotify is also connected to Facebook, which furthers my question: Is ...
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 184 Views
  • 1 replies
  • 0 likes