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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079600 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079600 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49767 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49767 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146137 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146137 Views
  • 4840 replies
  • 118 likes

Cannot Renew Subscription "Oops, seems your card or payment provider is having a bad day..."

Hello and happy new year guys!I tried to renew my subscription for almost a week. I am from Malaysia and currenyly I am studying in USA. Everything went smooth for the past few months, until the end of DecemberI tried to renew my subscription using m...

  • Casual Listener
  • Hello and happy new year guys! I tried to renew my subscription for almost a week.  I am from Malaysia and currenyly I am studying in USA.  Everything went smooth for the past few mont...
  • AzizSho
  • Casual Listener
  • 178 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 3 replies
  • 0 likes

Find and follow members of my Spotify family plan

Hello. Just asking for help...trying to find my family membersof my family plan to share music and follow but I can't. . Pls. Someone know how to do this?

  • Newbie
  • Hello. Just asking for help...trying to find my family membersof my family plan to share music and follow but I can't. . Pls. Someone know how to do this?
  • danob2
  • Casual Listener
  • 874 Views
  • 5 replies
  • 15 likes
  • Other
  • 874 Views
  • 5 replies
  • 15 likes

I have paid Premium on 12.31.15 and still have Free AND Spotify charge me 3 Three times!!!

Hello I already paid Spotify Premium on 12.21.15 and my service still Free. I must 3 Monts per $99.05 MXN become.I have received therefore three charges with the Case numbers: 1° 205746282081 Auto. 8493962° 205746872081 Auto. 6551213° 205747462088 Au...

  • Newbie
  • Hello I already paid Spotify Premium on 12.21.15 and my service still Free. I must 3 Monts per $99.05 MXN become. I have received therefore three charges with the Case numbers:     1° &n...
  • kbrooksc
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 79 Views
  • 1 replies
  • 0 likes

Solved!! Charged to my account but still 'Free'

I recently tried to resubscribe to premium and was going to use the student discount. I put my information in and went to the next screen, it then asked me for my student ID information. I canceled it because I couldn't fine my student ID but my acco...

  • Casual Listener
  • I recently tried to resubscribe to premium and was going to use the student discount. I put my information in and went to the next screen, it then asked me for my student ID information. I canceled i...
  • kbrooksc
  • Community Legend
  • 258 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 258 Views
  • 5 replies
  • 0 likes

new account

i deactivate my facebook account and made a new account and would like to move my playlist over to it .what should i do

  • Newbie
  • i deactivate my facebook account and made a new account and would like to move my playlist over to it .what should i do
  • kbrooksc
  • Community Legend
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Cant remember username and charged Premium

Hi Guys!I've got a big problem, long ago I had a Spotify account which I cant remember the username and I paid for premium, i wouldlike to cancel this as Im not getting the service and each month I get the money charged on my card!NEED HELP ASAP Than...

  • Newbie
  • Hi Guys! I've got a big problem, long ago I had a Spotify account which I cant remember the username and I paid for premium, i wouldlike to cancel this as Im not getting the service and each month I...
  • kbrooksc
  • Community Legend
  • 45 Views
  • 1 replies
  • 0 likes
  • Premium
  • 45 Views
  • 1 replies
  • 0 likes

How to disconnect from FB

HELLO!i would like to disconnect definitively from Facebook. Unfortunately my Spotify Premium is linked to my FB account. How can I deactivate my FB without losing all my Spotify infos and data? Thank you very muchNoemi

  • Not applicable
  • HELLO! i would like to disconnect definitively from Facebook. Unfortunately my Spotify Premium is linked to my FB account. How can I deactivate my FB without losing all my Spotify infos and data? Th...
  • kbrooksc
  • Community Legend
  • 139 Views
  • 2 replies
  • 0 likes
  • Account
  • 139 Views
  • 2 replies
  • 0 likes

Wrong username

Hola, Tengo un problema. Resulta que compre una subscripción premium spotify. El problema es que en spotify web estaba abierta otra cuenta que no es la mia, y la compré para esa cuenta... Ahora quiero cancelar la suscripción però me pide la contrasen...

  • Newbie
  • Hola,   Tengo un problema. Resulta que compre una subscripción premium spotify. El problema es que en spotify web estaba abierta otra cuenta que no es la mia, y la compré para esa cuenta... Ah...
  • MaryS
  • Roadie
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
  • 70 Views
  • 1 replies
  • 0 likes

Response time when contacting support regarding deactivating my Facebook account?

Hey there. I deactivated my Facebook account a few days ago. I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists transfered over. I sent an email yesterday but haven't heard a...

  • Casual Listener
  • Hey there.  I deactivated my Facebook account a few days ago.  I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists...
  • KatesHere
  • Community Legend
  • 135 Views
  • 4 replies
  • 0 likes
  • Premium
  • 135 Views
  • 4 replies
  • 0 likes

Login via. Facebook isnt working anymore!

Hey, after canceling my Premium Subscription my Facebook-Login stopped working. Simultaneously I can't change my password, login via the web-player,app or PC-App.My E-Mail is: {Removed for your privacy} I hope you can fix this.

  • Casual Listener
  • Hey, after canceling my Premium Subscription my Facebook-Login stopped working.  Simultaneously I can't change my password, login via the web-player,app or PC-App. My E-Mail is: {Removed for...
  • kbrooksc
  • Community Legend
  • 276 Views
  • 12 replies
  • 1 likes
  • Free
  • 276 Views
  • 12 replies
  • 1 likes

Usar cuenta de Mexico a USA

Quiero contratar un plan para una tia que vive en USA pero en lo personal me conviene que pague en pesos que en dolares.Por lo que en pesos son 99 pesos que serian en 6 dolares aproximadamente.En USA cuesta 10 dolares que sale mas de 120 pesos.Prefie...

  • Newbie
  • Quiero contratar un plan para una tia que vive en USA pero en lo personal me conviene que pague en pesos que en dolares. Por lo que en pesos son 99 pesos que serian en 6 dolares aproximadamente. En...
  • user-removed
  • Not applicable
  • 6609 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 6609 Views
  • 2 replies
  • 0 likes

cannot identify password with fb account

Dear spotify account,my problemconcers the password setting: I just created a spotify account and whenI try to set the password the account tells me: Spiacenti, ma il tuo indirizzo e-mail non era disponibile. Disconnettiti, riaccedi e riprova. Se il ...

  • Newbie
  • Dear spotify account, my problemconcers the password setting: I just created a spotify account and whenI try to set the password the account tells me:  Spiacenti, ma il tuo indirizzo e-mail non...
  • gnovella16
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

tengo cuenta premium, pero me aparece free

Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se iba a debitar de mi tarjeta el monto de la suscripción todos los meses, el 22 de diciembre me apareció en el resúmen de l...

  • Newbie
  • Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se  iba a debitar de mi tarjeta el monto de la suscripción todos los...
  • Steph_B
  • Roadie
  • 1077 Views
  • 3 replies
  • 0 likes
  • Free
  • 1077 Views
  • 3 replies
  • 0 likes

Premium issues

Hello, I recently went to purchase the student spotify. I entered all of my information and was informed by the system that is could not be processed. I went to Facebook and fixed my birthday, as I figured that was what stopped me from getting the pr...

  • Newbie
  • Hello, I recently went to purchase the student spotify. I entered all of my information and was informed by the system that is could not be processed. I went to Facebook and fixed my birthday, as I f...
  • kbrooksc
  • Community Legend
  • 72 Views
  • 3 replies
  • 0 likes
  • Premium
  • 72 Views
  • 3 replies
  • 0 likes

Can't change countries

Hi, Im having trouble changing the country of my spotify. I live in The States but I want to have access to Swedish Spotify. I have entered my swedish credit card info. But I cant change the country in the "edit profile" section. It just says USA and...

  • Casual Listener
  • Hi,   Im having trouble changing the country of my spotify. I live in The States but I want to have access to Swedish Spotify. I have entered my swedish credit card info. But I cant change the...
  • kbrooksc
  • Community Legend
  • 117 Views
  • 5 replies
  • 0 likes
  • Account
  • 117 Views
  • 5 replies
  • 0 likes

No me funciona premiun y me esta cobrando 9'99 ayudaaaaa

Hace unos meses intente subcribirme a premium y puse todos mis datos, pero fui a conectarme y vi q mi spoti seguia en free y yo pensaba q no lo habia activafo bien y ahi quedo y ahora me e dado cuenta de que me esta cobrando 9'99 y no puedo darme de ...

  • Newbie
  • Hace unos meses intente subcribirme a premium y puse todos mis datos, pero fui a conectarme y vi q mi spoti seguia en free y yo pensaba q no lo habia activafo bien y ahi quedo y ahora me e dado cuent...
  • Steph_B
  • Roadie
  • 103 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 103 Views
  • 1 replies
  • 0 likes

Charged twice a month!

I am being charged 10.66 on the 2nd and 30th of every month. It took me all of 3 seconds to give my credit card info and am not receiving premium services. When I reach out to Spotify for help, they tell me to check the community and Twitter, I have ...

  • Casual Listener
  • I am being charged 10.66 on the 2nd and 30th of every month. It took me all of 3 seconds to give my credit card info and am not receiving premium services. When I reach out to Spotify for help, they ...
  • sonjamarch
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Premium
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! trying to cancel through itunes

I set up a family subscription and my daughter has cancelled her itunes premium subscription but it wont let her accept the invite as it says she is a premium member although this expired on 30 December. How do we sort this ?

  • Casual Listener
  • I set up a family subscription and my daughter has cancelled her itunes premium subscription but it wont let her accept the invite as it says she is a premium member although this expired on 30 Decem...
  • kbrooksc
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 196 Views
  • 3 replies
  • 0 likes

Being charged twice for Premium when I didnt even sign up

I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE. Spotify Case # 04492922

  • Newbie
  • I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE.    Spotify Case # 04492922
  • stevethebags
  • Newbie
  • 314 Views
  • 2 replies
  • 0 likes
  • Premium
  • 314 Views
  • 2 replies
  • 0 likes

Trouble with Student Discount for Premium

I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the school, and I therefore did not receive the discounted ...

  • Newbie
  • I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the scho...
  • kbrooksc
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes