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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76458 Views

28 replies

0 likes

  • 76458 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94299 Views

9 replies

2 likes

Account
Login
  • 94299 Views
  • 9 replies
  • 2 likes

Cancelling Premium

Hi, I just bought the 3 month premium package for 99 pence and just wanted to try it. If i were to cancel premium in the next few weeks (when the subscription is still active) would I lose my current subscription or would I keep it until the 3 months...

Newbie

Hi, I just bought the 3 month premium package for 99 pence and just wanted to try it. If i were to cancel premium in the next few weeks (when the subscription is still active) would I lose my current...

Bittencourt

Spotify Star

252 Views

1 replies

0 likes

Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Music transfer

So basically we pay for the sings legally but can't burn the music can't download on anything unless it is new generation nonsense and it won't tag to the computers....So if Spotify ever goes down or disappears so does all the music that has been pai...

Casual Listener

So basically we pay for the sings legally but can't burn the music can't download on anything unless it is new generation nonsense and it won't tag to the computers.... So if Spotify ever goes down ...

Sandraw826

Casual Listener

559 Views

3 replies

0 likes

Premium
  • 559 Views
  • 3 replies
  • 0 likes

Get back 3 months for 1 month

Hi, I was offered get back to spotify premium for 3 months, and pay for one month. After i paid, my account says my premium will end next month. Please advise.

Newbie

 Hi,   I was offered get back to spotify premium for 3 months, and pay for one month. After i paid, my account says my premium will end next month. Please advise.  

225 Views

0 replies

0 likes

Account
  • 225 Views
  • 0 replies
  • 0 likes

0,99€ cobrados pero sigo sin ser Premium

Hola, Me han cobrado 0,99€ de la cuenta bancaria pero no me sale premium, lo he comprobado en varios dispositivos pero en ninguno me sale como premium incluso en la página web de spotify me sale como free. ¿Que puedo hacer? Gracias

Newbie

Hola,    Me han cobrado 0,99€ de la cuenta bancaria pero no me sale premium, lo he comprobado en varios dispositivos pero en ninguno me sale como premium incluso en la página web de spoti...

282 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 282 Views
  • 0 replies
  • 0 likes

Family plan Premium

I signed up for and was charged for the family premium on 5/31, I have not been able to add any family members, app did not contain any new buttons or prompts, I've tried now for 2 days to figure this out, and am extremely frustrated, I LOVE my spoti...

Newbie

I signed up for and was charged for the family premium on 5/31, I have not been able to add any family members, app did not contain any new buttons or prompts, I've tried now for 2 days to figure thi...

251 Views

0 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 251 Views
  • 0 replies
  • 0 likes

Spotify Premium for $0.99

Why can't I use the 3 months of ad free Spotify Premium for $0.99 when I have never used it before? The website says the offer is valid till June 30.

Newbie

Why can't I use the 3 months of ad free Spotify Premium for $0.99 when I have never used it before? The website says the offer is valid till June 30.

osornios

Spotify Star

357 Views

1 replies

0 likes

Account
Free
Premium
  • 357 Views
  • 1 replies
  • 0 likes

Facturación

Buenas tardes no tengo servicio de spotify premium pero si me lo descuentan por medio de mi tarjeta de crédito. Necesito una solución ya

Newbie

Buenas tardes no tengo servicio de spotify premium pero si me lo descuentan por medio de mi tarjeta de crédito. Necesito una solución ya

osornios

Spotify Star

944 Views

3 replies

0 likes

Subscription
  • 944 Views
  • 3 replies
  • 0 likes

Payment Information not laoding

I'm trying to buy spotify premium for the next 3 months for $9.99, but the part where I'm suppose to enter in my card details won't load. It's Thursday today, and it's been like this every day since Sunday. I've tried reloading the page, and even res...

Newbie

I'm trying to buy spotify premium for the next 3 months for $9.99, but the part where I'm suppose to enter in my card details won't load. It's Thursday today, and it's been like this every day since ...

osornios

Spotify Star

256 Views

2 replies

0 likes

Premium
Subscription
  • 256 Views
  • 2 replies
  • 0 likes

3 months for .99 cents

My daughter signed up for the 3 months for 99 cents last week. I've been charged $10.79 already. Why am I being charged already? I have a major issue with not being able to speak to someone live. How do I get a refund? Does anyone know or has had thi...

Newbie

My daughter signed up for the 3 months for 99 cents last week. I've been charged $10.79 already. Why am I being charged already? I have a major issue with not being able to speak to someone live. How...

osornios

Spotify Star

891 Views

1 replies

0 likes

Subscription
  • 891 Views
  • 1 replies
  • 0 likes

Swearing on tracks

Can anyone help. I recently became a premium member. I have a 6-year-old who loves music and I want to encourage him. But there's so much bad language on tracks now. Is there a way to know what tracks have swearing on them? For instance Apple Music s...

Newbie

Can anyone help. I recently became a premium member. I have a 6-year-old who loves music and I want to encourage him. But there's so much bad language on tracks now. Is there a way to know what track...

osornios

Spotify Star

483 Views

2 replies

0 likes

Premium
  • 483 Views
  • 2 replies
  • 0 likes

401 error

I upgraded my account, but I was logged out of my account and not able to get back in because of a 401 error. I deleted the app and logged back in not sure what to do

Casual Listener

I upgraded my account, but I was logged out of my account and not able to get back in because of a 401 error. I deleted the app and logged back in not sure what to do

osornios

Spotify Star

1284 Views

3 replies

0 likes

Account
  • 1284 Views
  • 3 replies
  • 0 likes

Facebook Subscription

How do I stop automatic subscription for my Facebook Spotify acc? Being charged for this and im not wanting it.

Newbie

How do I stop automatic subscription for my Facebook Spotify acc? Being charged for this and im not wanting it. 

280 Views

0 replies

0 likes

Subscription
  • 280 Views
  • 0 replies
  • 0 likes

upgrading premium to family premium

Problem in upgrading premium to family premium: Spotify says there is a problem with the card or the service provider when trying to upgrade, and there is no problem in normal monthly paying with the same card. I have tried several times during the p...

Newbie

Problem in upgrading premium to family premium: Spotify says there is a problem with the card or the service provider when trying to upgrade, and there is no problem in normal monthly paying with the...

osornios

Spotify Star

245 Views

1 replies

0 likes

Other
  • 245 Views
  • 1 replies
  • 0 likes

Playlist not showing up on iphone

I recently made a playlist (i have premium) on my windows 10 PC that includes one local file I imported from itunes... The playlist is not showing up when I access my account on my iphone, is this because of the local file?

Newbie

I recently made a playlist (i have premium) on my windows 10 PC that includes one local file I imported from itunes...   The playlist is not showing up when I access my account on my iphone, i...

osornios

Spotify Star

269 Views

1 replies

0 likes

Account
Premium
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Delete account

Hello, how can I delete my Spotify account? I've already tried clicking the link "Contact form", but it doesn't work because it sends me back to the Spotify community. Please delete my account. Thank you.

Visitor

Hello, how can I delete my Spotify account? I've already tried clicking the link "Contact form", but it doesn't work because it sends me back to the Spotify community. Please delete my account. Thank...

user-removed

Not applicable

1175 Views

9 replies

1 likes

Account
  • 1175 Views
  • 9 replies
  • 1 likes

How I permanently delete my Spotify account?

I want to permanently delete my Spotify account. How can I do it? Thanks in advance.

Visitor

I want to permanently delete my Spotify account. How can I do it? Thanks in advance.

user-removed

Not applicable

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

I can't download music with my internet movil.

Excuse me but a pay every month for a very good music and experence anytime that i need, so why can't download music ? I hope that you can help me please

Newbie

Excuse me but a pay every month for a very good music and experence anytime that i need, so why can't download music ? I hope that you can help me please

241 Views

0 replies

0 likes

Premium
  • 241 Views
  • 0 replies
  • 0 likes

Unable to change country settings

Hi, I have recently made a new spotify account, because my family and I now have a family subscription. However, I live in Chile for a temporary period and thus the account I have made is registered in Chile. The subscription is set in my home countr...

Newbie

Hi,   I have recently made a new spotify account, because my family and I now have a family subscription. However, I live in Chile for a temporary period and thus the account I have made is re...

osornios

Spotify Star

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Premium ad. 3 months for 99 NOK

On 01.06.2016 i bought premium with the following ad saying "Get 3 months for 99 NOK". After payment i check renewal date and it says "next charge 01.07.2016."

Newbie

On 01.06.2016 i bought premium with the following ad saying "Get 3 months for 99 NOK". After payment i check renewal date and it says "next charge 01.07.2016."      

almaygz24

Newbie

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Account access

I have 2 accounts, and the one I wish to login to, I forgot the password for and the email that I'm using for that account, I don't use anymore, I also got Spotify premium for that account so I don't want it charging so I need help getting on that ac...

Casual Listener

I have 2 accounts, and the one I wish to login to, I forgot the password for and the email that I'm using for that account, I don't use anymore, I also got Spotify premium for that account so I don't...

osornios

Spotify Star

264 Views

2 replies

0 likes

Account
Other
Security
Subscription
  • 264 Views
  • 2 replies
  • 0 likes