Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've been charged for the Spotify family instead of my subscription which is Spotify student? Want money back as I've been over charged £10 for something I'm not using. Can't seem to get in touch to any employee and getting very aggravated.Please som...
Dear Spotify staff: I subscribed premium trial version 30 days service, I cancelled the service befroe the 30 days period. My account showed that I am using a free account with Sptofiy. . Spotify charged my credit card (American Express) for $10.82 f...
My account was recently hacked, so I messaged support. They shut my account down, and i now have to give them the last 4 digits of my card, as well as a recipt. Where would one give these?
Hey there, on May 3rd 2016 i cancelled my premium subscription on the spotify website. However today sportify charged my Paypal account.I can't afford these 10 Euros anymore and would REALLY like my money back and my premium subscription finally canc...
My credit card has expired and I'm trying to update the card number. I've tried Edge (v25.10586.0.0), Internet Explorer (v11.0.30 KB3148198 and Chrome (v50.0.2661.94 m) all with cache cleard and pop-up blockers disabled but I can not get past this pa...
Salve, vorrei cancellare il mio account.Hi, I would like to cancel my account . thanks
Please delete my free spotify account. It has beem synchronised with facebook so i cant simply give you username. Help me.
I'm at home trying to listen to Spotify on our Sonos speaker through Bluetooth. My husband is in his truck using CarPlay to listen to Spotify. We have two users under one account yet we cannot listen at the same time! Please explain.
Hello, I was on my spotify when someone started cutting me off and playing grime on my spofity (something I dont listen to). I did sign in with facebook so changed my password on facebook and also on spotify. Two days ago I went to login and now i ca...
I get to the payment screen for the student discount (I've already been aproved by the website to get the discount with my school) and I've tried different valid credit cards and every time I keep getting the error "Oops! Something went wrong, please...
I was asked to update my subscription payment on the app and so i went to the website to check and it looks like this. I cant do anything. It says enable javascript but that has been enabled on my safari browser. The web player is fine, just I cant c...
Hi, I would like to remove the account linked to my facebook profile so I can link my Facebook to my active premium account. Is this possible ? Kind regards,
I'm not getting anywhere with my emails going into a queue. Not having a phone line for customer support- I can sort of understand- it get's expensive-but not even a chat line? Seriously??? Every email response I send seems to go to the back of the l...
Hi, I have ended up with two accounts since I first joined in Europe. I have had lots of issues with my accounts and it doesn't play well on sonos (although I have a premium account). I have tried to cancel my premium subscription but on neither of t...
Hi,I can no longer log in to my spotify as it thinks I'm abroad. I never used Spotify anywhere other than the US, and haven't been abroad at all since first downloading spotify. Not sure why I'm getting the error. Any suggestions?
Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktioniert. Der Code ist auch richtig eingeben, mehrmals gec...
I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding it again, reinstalling it on my PC and logging in wi...
I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?
Hey Listeners, recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do? Thanks
I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the charges? I have since cancelled my subscription.