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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334752 Views
  • 890 replies
  • 105 likes
  • Account
  • 334752 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147709 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147709 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86001 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86001 Views
  • 68 replies
  • 9 likes

Payment

I've been charged for the Spotify family instead of my subscription which is Spotify student? Want money back as I've been over charged £10 for something I'm not using. Can't seem to get in touch to any employee and getting very aggravated.Please som...

  • Newbie
  • I've been charged for the Spotify family instead of my subscription which is Spotify student? Want money back as I've been over charged £10 for something I'm not using. Can't seem to get in touch to ...
  • osornios
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Refund for Premium Service

Dear Spotify staff: I subscribed premium trial version 30 days service, I cancelled the service befroe the 30 days period. My account showed that I am using a free account with Sptofiy. . Spotify charged my credit card (American Express) for $10.82 f...

  • Newbie
  • Dear Spotify staff:      I subscribed premium trial version 30 days service, I cancelled the service befroe the 30 days period.   My account showed that I am using a free ac...
  • Jamesmickanen
  • Newbie
  • 1108 Views
  • 2 replies
  • 0 likes
  • Account
  • 1108 Views
  • 2 replies
  • 0 likes

Where does one open their account back up?

My account was recently hacked, so I messaged support. They shut my account down, and i now have to give them the last 4 digits of my card, as well as a recipt. Where would one give these?

  • Casual Listener
  • My account was recently hacked, so I messaged support. They shut my account down, and i now have to give them the last 4 digits of my card, as well as a recipt. Where would one give these?
  • user-removed
  • Not applicable
  • 197 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 197 Views
  • 3 replies
  • 0 likes

Unsubscribed 5 days ago, today Spotify charged my PayPal acc

Hey there, on May 3rd 2016 i cancelled my premium subscription on the spotify website. However today sportify charged my Paypal account.I can't afford these 10 Euros anymore and would REALLY like my money back and my premium subscription finally canc...

  • Newbie
  • Hey there,   on May 3rd 2016 i cancelled my premium subscription on the spotify website. However today sportify charged my Paypal account. I can't afford these 10 Euros anymore and would REAL...
  • Lis-
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! cannot change payment details

My credit card has expired and I'm trying to update the card number. I've tried Edge (v25.10586.0.0), Internet Explorer (v11.0.30 KB3148198 and Chrome (v50.0.2661.94 m) all with cache cleard and pop-up blockers disabled but I can not get past this pa...

spotify.JPG
  • Casual Listener
  • My credit card has expired and I'm trying to update the card number.  I've tried Edge (v25.10586.0.0),  Internet Explorer (v11.0.30 KB3148198 and Chrome (v50.0.2661.94 m) all with cache cle...
  • user-removed
  • Not applicable
  • 608 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 608 Views
  • 5 replies
  • 0 likes

Delete account

Salve, vorrei cancellare il mio account.Hi, I would like to cancel my account . thanks

  • Visitor
  • Salve, vorrei cancellare il mio account. Hi, I would like to cancel my account .   thanks
  • user-removed
  • Not applicable
  • 164 Views
  • 2 replies
  • 0 likes
  • Account
  • 164 Views
  • 2 replies
  • 0 likes

Delete my account

Please delete my free spotify account. It has beem synchronised with facebook so i cant simply give you username. Help me.

  • Newbie
  • Please delete my free spotify account. It has beem synchronised with facebook so i cant simply give you username. Help me.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Other
  • 93 Views
  • 1 replies
  • 0 likes

Family Plan - 2 people yet keeps stopping when both are using Spotify

I'm at home trying to listen to Spotify on our Sonos speaker through Bluetooth. My husband is in his truck using CarPlay to listen to Spotify. We have two users under one account yet we cannot listen at the same time! Please explain.

  • Casual Listener
  • I'm at home trying to listen to Spotify on our Sonos speaker through Bluetooth. My husband is in his truck using CarPlay to listen to Spotify. We have two users under one account yet we cannot listen...
  • osornios
  • Spotify Star
  • 1444 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1444 Views
  • 3 replies
  • 0 likes

My Account has been hacked and service team have not helped

Hello, I was on my spotify when someone started cutting me off and playing grime on my spofity (something I dont listen to). I did sign in with facebook so changed my password on facebook and also on spotify. Two days ago I went to login and now i ca...

  • Newbie
  • Hello,   I was on my spotify when someone started cutting me off and playing grime on my spofity (something I dont listen to). I did sign in with facebook so changed my password on facebook an...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Student Discount is not working Payment errors

I get to the payment screen for the student discount (I've already been aproved by the website to get the discount with my school) and I've tried different valid credit cards and every time I keep getting the error "Oops! Something went wrong, please...

  • Newbie
  • I get to the payment screen for the student discount (I've already been aproved by the website to get the discount with my school) and I've tried different valid credit cards and every time I keep ge...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Spotify Website Issue

I was asked to update my subscription payment on the app and so i went to the website to check and it looks like this. I cant do anything. It says enable javascript but that has been enabled on my safari browser. The web player is fine, just I cant c...

Screen Shot 2016-05-11 at 1.30.52 PM.png
  • Casual Listener
  •   I was asked to update my subscription payment on the app and so i went to the website to check and it looks like this. I cant do anything. It says enable javascript but that has been enabled ...
  • user-removed
  • Not applicable
  • 193 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 193 Views
  • 4 replies
  • 0 likes

remove account

Hi, I would like to remove the account linked to my facebook profile so I can link my Facebook to my active premium account. Is this possible ? Kind regards,

  • Newbie
  • Hi,   I would like to remove the account linked to my facebook profile so I can link my Facebook to my active premium account. Is this possible ?   Kind regards,
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Please reference ticket [ ref:_00DD0pxIW._500D0ZjIis:ref ] opened Thursday 2/20

I'm not getting anywhere with my emails going into a queue. Not having a phone line for customer support- I can sort of understand- it get's expensive-but not even a chat line? Seriously??? Every email response I send seems to go to the back of the l...

  • Casual Listener
  • I'm not getting anywhere with my emails going into a queue.  Not having a phone line for customer support- I can sort of understand- it get's expensive-but not even a chat line?  Seriously?...
  • auraborealis298
  • Casual Listener
  • 2176 Views
  • 7 replies
  • 0 likes
  • Premium
  • 2176 Views
  • 7 replies
  • 0 likes

End account

Hi, I have ended up with two accounts since I first joined in Europe. I have had lots of issues with my accounts and it doesn't play well on sonos (although I have a premium account). I have tried to cancel my premium subscription but on neither of t...

  • Newbie
  • Hi, I have ended up with two accounts since I first joined in Europe. I have had lots of issues with my accounts and it doesn't play well on sonos (although I have a premium account). I have tried to...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in- thinks I'm abroad

Hi,I can no longer log in to my spotify as it thinks I'm abroad. I never used Spotify anywhere other than the US, and haven't been abroad at all since first downloading spotify. Not sure why I'm getting the error. Any suggestions?

  • Regular
  • Hi, I can no longer log in to my spotify as it thinks I'm abroad. I never used Spotify anywhere other than the US, and haven't been abroad at all since first downloading spotify. Not sure why I'm ge...
  • Charlie_hemmo
  • Newbie
  • 421 Views
  • 9 replies
  • 0 likes
  • Login
  • 421 Views
  • 9 replies
  • 0 likes

"Dieser Premium Code ist leider nicht gültig" Sollte er aber.

Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktioniert. Der Code ist auch richtig eingeben, mehrmals gec...

  • Casual Listener
  • Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktionier...
  • daniel_denk
  • Newbie
  • 875 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 875 Views
  • 7 replies
  • 0 likes

Facebook Login Doesn't work

I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding it again, reinstalling it on my PC and logging in wi...

  • Casual Listener
  • I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding i...
  • Nico
  • Community Legend
  • 325 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 325 Views
  • 4 replies
  • 0 likes

Bought premium for 3 months but the code doesn't work

I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?

  • Newbie
  • I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?
  • Mondoria
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 160 Views
  • 2 replies
  • 0 likes

Wrong Code

Hey Listeners, recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do? Thanks

  • Casual Listener
  • Hey Listeners,   recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do?   Thanks
  • 78 Views
  • 0 replies
  • 0 likes
  • Premium
  • 78 Views
  • 0 replies
  • 0 likes

Double charged

I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the charges? I have since cancelled my subscription.

  • Newbie
  • I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the c...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
  • 115 Views
  • 0 replies
  • 0 likes