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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158409 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158409 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10699 Views
  • 3 replies
  • 10 likes
  • Security
  • 10699 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508544 Views
  • 985 replies
  • 112 likes
  • Account
  • 508544 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124689 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124689 Views
  • 74 replies
  • 12 likes

security test

Spoiler (Highlight to read)image upload by urlimage upload by url 

  • Casual Listener
  • image upload by url  
  • 171 Views
  • 0 replies
  • 0 likes
  • Security
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! Re: Spotify Premium Subscription help

I paid 0.99 and it's still free. I logged off and logged back in, still nothing. I can provide my invoice number. Please help.

  • Regular
  • I paid 0.99 and it's still free. I logged off and logged back in, still nothing. I can provide my invoice number. Please help.
  • fizder
  • Regular
  • 567 Views
  • 5 replies
  • 0 likes
  • 567 Views
  • 5 replies
  • 0 likes

Hacked account

I am not sure who I am suppose to messege but someone has gotten onto my account and has been using it. They changed the email, DoB, and postal code. I tried to send a request but it said that they would email me at the email that the people changed ...

  • Casual Listener
  • I am not sure who I am suppose to messege but someone has gotten onto my account and has been using it. They changed the email, DoB, and postal code. I tried to send a request but it said that they w...
  • xreeben
  • Casual Listener
  • 499 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 499 Views
  • 6 replies
  • 0 likes

Solved!! Hacked

Hi Spotify, My account has been highjacked to an iphone I do not own. "Ferby's iPhone" I have changed the account password. Can you please boot off the other user and allow me to log back in. Regards,Anthony

  • Newbie
  • Hi Spotify,   My account has been highjacked to an iphone I do not own. "Ferby's iPhone"   I have changed the account password.   Can you please boot off the other user and allow...
  • LordRollin
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Security
  • 224 Views
  • 1 replies
  • 0 likes

Charged for premium service but no receipt for premium subscription & I'm still on free.

I have subscribed the premium service but I hasn't received any receipt for premium subscription in May and still can't have the premium service, so I wonder maybe something wrong in the payment. However, when I checked my ebanking, Spotify has alrea...

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  • Visitor
  • I have subscribed the premium service but I hasn't received any receipt for premium subscription in May and still can't have the premium service, so I wonder maybe something wrong in the payment. How...
  • 166 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Upgraded phone now Spotify doesn't work

I've been using Spotify for the past 2 years and today i upgraded my phone and re-download Spotify and its telling me i need to buy premium. So what's the deal?

  • Newbie
  • I've been using Spotify for the past 2 years and today i upgraded my phone and re-download Spotify and its telling me i need to buy premium. So what's the deal?
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 116 Views
  • 0 replies
  • 0 likes

Payment rejection

My payment was late. And now they won't accept my card for payment. I don't know what else to do. I'm not going to get another card just to pay for my subscription

  • Newbie
  • My payment was late. And now they won't accept my card for payment. I don't know what else to do. I'm not going to get another card just to pay for my subscription
  • Pintorluis14
  • Newbie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Password reset no email

I have a premium account that I am paying for but cannot access my Spotify library anymore. My user name is good, but not the password. Did the password reset by email but did not receive an email or even a Facebook email. Please provide a solution. ...

  • Newbie
  • I have a premium account that I am paying for but cannot access my Spotify library anymore. My user name is good, but not the password. Did the password reset by email but did not receive an email or...
  • LordRollin
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 505 Views
  • 3 replies
  • 0 likes

Rearranging playlists NOT the tracks inside them

Was wondering if there was a way to rearange the playlists order (not the tracks inside them but the playlists themselves). Apple car play only shows the top 4-5 playlists and I am looking for a way to rearange them to see certain ones.

  • Newbie
  • Was wondering if there was a way to rearange the playlists order (not the tracks inside them but the playlists themselves). Apple car play only shows the top 4-5 playlists and I am looking for a way ...
  • LordRollin
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Other
  • 187 Views
  • 1 replies
  • 0 likes

deactivate facebook

hello, hope all is well. I wnated to know if I can change my spotify account. I have it linked to facebook but will deactivate facebook. For some reason I cant change it to my email thank youuu

  • Newbie
  • hello, hope all is well. I wnated to know if I can change my spotify account. I have it linked to facebook but will deactivate facebook. For some reason I cant change it to my email thank youuu
  • LordRollin
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Ray Charles album has disappeared

https://play.spotify.com/album/2lN9KDQP2GUIXY5mShDdcr "ingredients in a recipe for soul" by Ray Charles has disappeared. Is it coming back or is it gone due to legal problems?

  • Casual Listener
  •  https://play.spotify.com/album/2lN9KDQP2GUIXY5mShDdcr   "ingredients in a recipe for soul" by Ray Charles has disappeared.   Is it coming back or is it gone due to legal problems?
  • LordRollin
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • Premium
  • 841 Views
  • 1 replies
  • 0 likes

Oops looks like your card provider is having a bad day

I've tried multiple credit cards and multiple browsers and devices and everything that Spotify says should solve the problem and none of it is fixed when i try to sign up for a premium account. It amazes me how when I am literally trying to give you ...

  • Newbie
  • I've tried multiple credit cards and multiple browsers and devices and everything that Spotify says should solve the problem and none of it is fixed when i try to sign up for a premium account. It am...
  • 337 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 337 Views
  • 0 replies
  • 0 likes

I want my money back

I tried to sign up for the three months for 0.99 for my free account. It said I had already used this offer before which is fine. However when I checked my account I had been charged $1.07. I don't want to be charged for services I'm not receiving. I...

  • Visitor
  • I tried to sign up for the three months for 0.99 for my free account. It said I had already used this offer before which is fine. However when I checked my account I had been charged $1.07. I don't w...
  • 171 Views
  • 0 replies
  • 0 likes
  • Free
  • 171 Views
  • 0 replies
  • 0 likes

subscription cancelled but theres still been made a withdraw

Hi. 1.5 month ago i cancelled my subscription, but today you made a withdraw, i need the money back right now. This can't be right, why do you make a withdraw still after i've cancelled my subscription, and when i check it now it is still active?????...

  • Casual Listener
  • Hi. 1.5 month ago i cancelled my subscription, but today you made a withdraw, i need the money back right now. This can't be right, why do you make a withdraw still after i've cancelled my subscripti...
  • LordRollin
  • Community Legend
  • 351 Views
  • 5 replies
  • 0 likes
  • Account
  • 351 Views
  • 5 replies
  • 0 likes

June Deal

I have been trying to get the Spotify premium deal for three months for .99 but for some reason every time I try to get it, it keeps just giving me the regular premium offers. How do I fix this?

  • Newbie
  • I have been trying to get the Spotify premium deal for three months for .99 but for some reason every time I try to get it, it keeps just giving me the regular premium offers. How do I fix this?
  • LordRollin
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Premium
  • 337 Views
  • 3 replies
  • 0 likes

No puedo activar cuenta Unlimited con tarjeta de regalo

Recientemente adquiri una tarjeta de regalo de Spotify en una tienda comerical, Pero al activar en la direccion www.spotify.com / redimir, no me permite activarla, me aparece una pagina de error tiempo excedido. Cual es la razon por la cual marca err...

  • Newbie
  • Recientemente adquiri una tarjeta de regalo de Spotify en una tienda comerical, Pero al activar en la direccion www.spotify.com / redimir, no me permite activarla, me aparece una pagina de error &nbs...
  • JAIRO123456
  • Newbie
  • 1190 Views
  • 4 replies
  • 4 likes
  • Account
  • 1190 Views
  • 4 replies
  • 4 likes

Changing email address

Need to change my email address as I can't log into my account and the email address linked to the account doesn't work any more. What's the quickest way to get my email changed?

  • Casual Listener
  • Need to change my email address as I can't log into my account and the email address linked to the account doesn't work any more. What's the quickest way to get my email changed?
  • weedrea
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • Login
  • 289 Views
  • 2 replies
  • 0 likes

Facebook link

How do i unlink a Facebook account that is not mine from my Spotify account.? Thanks

  • Newbie
  • How do i unlink a Facebook account that is not mine from my Spotify account.? Thanks
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Over payed!

I clicked on a Spotify ad that said to buy Spotify for .99 cents and when I bought it and payed for it it said .99 cents but the next day it charged me $9.99 which caused my account to be over drawn and pay me even more then what I was told

  • Newbie
  • I clicked on a Spotify ad that said to buy Spotify for .99 cents and when I bought it and payed for it it said .99 cents but the next day it charged me $9.99 which caused my account to be over drawn ...
  • osornios
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 222 Views
  • 2 replies
  • 0 likes

Cancel

When I go to subscriptions to cancel it says it's a free subscription and gives no option to cancel, but I still get charged $9.99 a month. How do I cancel?

  • Casual Listener
  • When I go to subscriptions to cancel it says it's a free subscription and gives no option to cancel, but I still get charged $9.99 a month. How do I cancel?
  • osornios
  • Spotify Star
  • 436 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 436 Views
  • 3 replies
  • 0 likes