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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421330 Views
  • 965 replies
  • 108 likes
  • Account
  • 421330 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186458 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186458 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103457 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103457 Views
  • 69 replies
  • 10 likes

Cambiamento data rinnovo abbonamento

Salve a tutti sono passato da pochi giorni alla versione Spotify Family e la data di rinnovo della mia subscription si è anticipata di due giorni.. come mai? (doveva rinnovarsi il 01/06 ora mi da 30/05)

  • Newbie
  • Salve a tutti sono passato da pochi giorni alla versione Spotify Family e la data di rinnovo della mia subscription si è anticipata di due giorni.. come mai? (doveva rinnovarsi il 01/06 ora mi da 30/...
  • 178 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 0 replies
  • 0 likes

Charged 22 bucks!!

I was charged $19.99 this month. can someone please tell me why?! This is even higher than any price I've seen. I am on the family plan, but that's only supposed to be $14.99/month! I am a long-time subscriber, but I will cancel if it's so much! Plea...

  • Casual Listener
  • I was charged $19.99 this month. can someone please tell me why?! This is even higher than any price I've seen. I am on the family plan, but that's only supposed to be $14.99/month! I am a long-time ...
  • 133 Views
  • 0 replies
  • 0 likes
  • Premium
  • 133 Views
  • 0 replies
  • 0 likes

Cancel

Need to cancel my Spotify cystic again 12.99 came out of my account and I'm still not able to use my Spotify cus there are still ad

  • Newbie
  • Need to cancel my Spotify cystic again 12.99 came out of my account and I'm still not able to use my Spotify cus there are still ad
  • KatesHere
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

3 moth Premium for 9 MXN

I had an advertisement of spotigy being 9 MXN per 3 month premium and there was 2 charges to my credit card and still no premium. What is wrong?

  • Newbie
  • I had an advertisement of spotigy being 9 MXN per 3 month premium and there was 2 charges to my credit card and still no premium. What is wrong?
  • selinamh
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium
  • 217 Views
  • 1 replies
  • 0 likes

Delete my account

Hi everyone,I just wanted to permanently delete my account. Anyone could help me? I have already tried with the contact form but the solutions I've found are two or three years old and no more working. Thanks for your attention

  • Visitor
  • Hi everyone, I just wanted to permanently delete my account. Anyone could help me? I have already tried with the contact form but the solutions I've found are two or three years old and no more work...
  • KatesHere
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Spotify Premium Family price changes after logging in and out?

Hello, I was thinking of suscribing to spotify premium family, and I looked up the price (while logged off) and it showed me 10.99 EUR/month. Sure was interested, clicked "Get Started" and logged in.Price magically rose to 14.99 Eur/month. Strange, l...

  • Newbie
  • Hello, I was thinking of suscribing to spotify premium family, and I looked up the price (while logged off) and it showed me 10.99 EUR/month.   Sure was interested, clicked "Get Started" and l...
  • 213 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 0 replies
  • 1 likes

Spotify Family query

I have just upgraded to the premium family and my daughter has linked to my account, how does she now access her own premium section and her own playlists etc...? Thanks

  • Casual Listener
  • I have just upgraded to the premium family and my daughter has linked to my account, how does she now access her own premium section and her own playlists etc...?   Thanks
  • SuperWisdom
  • Community Legend
  • 372 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 372 Views
  • 4 replies
  • 0 likes

Eligibility for 3 months of Premium

I was just wondering, if I tried the 1 free month of Premium offer last year around August, am I currently eligible for the offer of getting 3 months of Premium for the price of one?

  • Newbie
  • I was just wondering, if I tried the 1 free month of Premium offer last year around August, am I currently eligible for the offer of getting 3 months of Premium for the price of one?
  • KatesHere
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Charged automatically

Went on in my subscription setting to cancel my premium subscrip. before it expires (30th of May) and I noticed that there was a note on my subscription that said that I would be charged automatically on the 29th of May 2016 (today). Is there any way...

  • Newbie
  • Went on in my subscription setting to cancel my premium subscrip. before it expires (30th of May) and I noticed that there was a note on my subscription that said that I would be charged automaticall...
  • KatesHere
  • Community Legend
  • 147 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 2 replies
  • 0 likes

Worldwide Student Discount

Hello, my student membership expired this month and spotify debit 10€ from my bank account for the june although the student fee is 5€. A few days ago, i renewed my student membership. Now my question: is it possible to get the 5€ back ? best regards...

  • Newbie
  • Hello,   my student membership expired this month and spotify debit 10€ from my bank account for the june although the student fee is 5€. A few days ago, i renewed my student membership. ...
  • KatesHere
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

How to delete a free account?

Hello, I know it is pretty easy to cancel a premium membership but there is no way to delete a free account and it bothers me a lot these days... I have been looking into the titles to find a way but It is really complicated. Why don't you just put a...

  • Newbie
  • Hello, I know it is pretty easy to cancel a premium membership but there is no way to delete a free account and it bothers me a lot these days...  I have been looking into the titles to find a w...
  • KatesHere
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Upgrading to family Premium but 2 members of family having difficulty signing up

We are a family of 5. I have invited my husband and 3 children to join premium family. One of my son's has been able to join successfully. My other son and daughter both have been unable to. When they click redeem on the invitation screen it directs ...

  • Newbie
  • We are a family of 5. I have invited my husband and 3 children to join premium family. One of my son's has been able to join successfully. My other son and daughter both have been unable to. Whe...
  • zeroxxx
  • Gig Goer
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! cant get the 3 months for 1 euro

When I got the option to get the preium version for 1 euro for 3 months I thought I would take up the offer and I logged in and signed up using paypal and all is good bar for the fact my playlist is alot shorter. Then I realised I signed in with face...

  • Visitor
  • When I got the option to get the preium version for 1 euro for 3 months I thought I would take up the offer and I logged in and signed up using paypal and all is good bar for the fact my playlist is ...
  • user-removed
  • Not applicable
  • 347 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Cannot subscribe to premuim

I try to upgrade to premium it gives me this message: Oops, seems your card or payment provider is having a bad day. I checked the troubleshooting help page and it was none of the problems listed there. I tried to use both paypal and just credit card...

  • Newbie
  • I try to upgrade to premium it gives me this message: Oops, seems your card or payment provider is having a bad day. I checked the troubleshooting help page and it was none of the problems listed the...
  • BillyBloggs0411
  • Casual Listener
  • 176 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Problem with premium

Hello spotify.I payed for the premium but i got charged double and i didnt got the premium. I tried to log in and out but it didnt helped. What to do?????

  • Newbie
  • Hello spotify. I payed for the premium but i got charged double and i didnt got the premium. I tried to log in and out but it didnt helped.  What to do?????
  • aylentejas2
  • Casual Listener
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
  • 173 Views
  • 3 replies
  • 0 likes

spotify problem

almost one day, to show my parents the difference between premium and non-premium spotify, the proof I did it when I was already the premium account, now I'll explain, I do not remember the name of the access demo account, because I would either clos...

  • Regular
  • almost one day, to show my parents the difference between premium and non-premium spotify, the proof I did it when I was already the premium account, now I'll explain, I do not remember the name of t...
  • orca89
  • Regular
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 206 Views
  • 1 replies
  • 0 likes

Can't download app in iPhone - living in portugal, account registered in Russia

I have bought premium, but on my phone I can't download app, it's just white screen.My Apple ID registered in Russia, but I'm in portugal, living here. How I can download app?Thanks

  • Casual Listener
  • I have bought premium, but on my phone I can't download app, it's just white screen. My Apple ID registered in Russia, but I'm in portugal, living here. How I can download app? Thanks
  • 112 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 112 Views
  • 0 replies
  • 0 likes

Ps4 log in abroad

I can not login into my account using my ps4 please help me . I tried to change the country to Germany but it won't let me ... usa and portugal are the only option

  • Newbie
  • I can not login into my account using my ps4 please help me . I tried to change the country to Germany but it won't let me ... usa and portugal are the only option
  • 101 Views
  • 0 replies
  • 0 likes
  • Login
  • 101 Views
  • 0 replies
  • 0 likes

Premium not working

Just paid for my 3 month subscription but the app keeps saying that I don't have premium. I've got the bill and in the website says I'm premium. Very annoying. I reset it the Pp 3 times and nothing. Waste of money and time.

  • Casual Listener
  • Just paid for my 3 month subscription but the app keeps saying that I don't have premium. I've got the bill and in the website says I'm premium. Very annoying. I reset it the Pp 3 times and nothing. ...
  • Lauritacasares
  • Casual Listener
  • 323 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 323 Views
  • 4 replies
  • 0 likes

Incorrect billing / incorrect value / incorrect premium subscription value

Good MorningIn my application appeared the following information: Spotify by 1.99 ( reais - Brazil ) for 3 months for experience.But spotify charged me R $ 14.99 ( reais - Brazil ) What should I do to ensure the promotion ?Since only signed for attra...

  • Visitor
  • Good Morning In my application appeared the following information: Spotify by 1.99 ( reais - Brazil ) for 3 months for experience. But spotify charged me R $ 14.99 ( reais - Brazil ) What shoul...
  • 91 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 91 Views
  • 0 replies
  • 0 likes