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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292472 Views

529 replies

34 likes

Account
Free
  • 292472 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13699 Views

6 replies

11 likes

Security
  • 13699 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541553 Views

990 replies

115 likes

Account
  • 541553 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129683 Views

74 replies

12 likes

Account
Login
Premium
  • 129683 Views
  • 74 replies
  • 12 likes

someone has changed my mail

Today I received a message. It said I changed my mail, but that's not true.What can I do?

Newbie

Today I received a message. It said I changed my mail, but that's not true. What can I do?

Maxim

Spotify Star

220 Views

1 replies

0 likes

Account
Login
Security
  • 220 Views
  • 1 replies
  • 0 likes

Problem with subscription

cześć. mam problem z subskrypcją. jest promocja. 3 miesiące premium za 0.99 ale kiedy chcę zrobić przelew jest napisane że mam przelać 19.99. Wie ktoś o co w tym chodzi? dzięki za pomoc Hello. I have a problem with the subscription. It is promotion. ...

Newbie

cześć. mam problem z subskrypcją. jest promocja. 3 miesiące premium za 0.99 ale kiedy chcę zrobić przelew jest napisane że mam przelać 19.99. Wie ktoś o co w tym chodzi? dzięki za pomoc   Hell...

182 Views

0 replies

0 likes

Subscription
  • 182 Views
  • 0 replies
  • 0 likes

Where Can I get Premium for 99 cents for 3 Months?

When using Spotify Free, I hear two Spotify ads back to back after every other song that tell me I should get 3 months of Spotify Premium for 99 cents per month. I want to, but when I click on the ad, the site is opened in a browser and I can only si...

Casual Listener

When using Spotify Free, I hear two Spotify ads back to back after every other song that tell me I should get 3 months of Spotify Premium for 99 cents per month. I want to, but when I click on the ad...

Magestic_turtle

Newbie

24044 Views

4 replies

7 likes

Account
Premium
Subscription
  • 24044 Views
  • 4 replies
  • 7 likes

someone is using account and deleting my playlists

Someone is playing and deleting songs on my spotify, and I cant change the password cause I cant remember the pass to my e-mail.

Newbie

Someone is playing and deleting songs on my spotify, and I cant change the password cause I cant remember the pass to my e-mail. 

Bittencourt

Spotify Star

214 Views

1 replies

0 likes

Account
Security
  • 214 Views
  • 1 replies
  • 0 likes

Cant logout on ps4 spotify

Hi,Lastime i using temp account for my spotify and it already expired. So i bought new account and i found we cant logout the old account even i remove and readd the application. Any idea on this issue

Casual Listener

Hi, Lastime i using temp account for my spotify and it already expired. So i bought new account and i found we cant logout the old account even i remove and readd the application. Any idea on this...

260 Views

0 replies

0 likes

Account
Other
Premium
  • 260 Views
  • 0 replies
  • 0 likes

Spotify E-Card lässt sich nicht einlösen

Hallo, ich habe zu meinem Geburtstag eine Spotify E-Card für ein Jahr bekommen, kann diese aber nicht einlösen. Bei jedem Versuch bekomme ich die Meldung "dieser Premium-Code ist leider nicht gültig". Das ganze habe ich schon öfters probiert. Den Spo...

Casual Listener

Hallo,   ich habe zu meinem Geburtstag eine Spotify E-Card für ein Jahr bekommen, kann diese aber nicht einlösen. Bei jedem Versuch bekomme ich die Meldung "dieser Premium-Code ist leider nich...

title_x

Newbie

23577 Views

5 replies

3 likes

Account
  • 23577 Views
  • 5 replies
  • 3 likes

Test

Test

Casual Listener

Test

Bittencourt

Spotify Star

197 Views

1 replies

0 likes

Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Umstellung von Spotify free auf Premium klappt nicht #german

Hallo spotify community ich würde gerne spotify premium 3 monate 99 cent nutzen und bin auch bereit es zu bezahlen. Ich bezahle mit meinem Pay Pal konto . Wenn ich alles wichtige eingegeben habe und auf jetz zahlen klicke. Fängt es an zu laden und es...

Newbie

Hallo spotify community ich würde gerne spotify premium 3 monate 99 cent nutzen und bin auch bereit es zu bezahlen. Ich bezahle mit meinem Pay Pal konto . Wenn ich alles wichtige eingegeben habe und ...

615 Views

0 replies

0 likes

Free
  • 615 Views
  • 0 replies
  • 0 likes

Tried to sign up for premium deal (£0.99) but have been charged £12.99

Hi, I tried to sign up for the 3 months trial at Spotify for £0.99 however I have been charged the standard subscription rate of £12.99 is there a way to have this reversed?

Newbie

Hi,    I tried to sign up for the 3 months trial at Spotify for £0.99 however I have been charged the standard subscription rate of £12.99 is there a way to have this reversed? 

kbrooksc

Community Legend

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! cant remember password or username

i bought spotify premium at christmas for 99 cents for 3 months and i used the 3 months to the max but i forgot my password and username and for the last 3 months i have been charged €10 a month so i was just wondering is there anyway i can deactivat...

Newbie

i bought spotify premium at christmas for 99 cents for 3 months and i used the 3 months to the max but i forgot my password and username and for the last 3 months i have been charged €10 a month so i...

kbrooksc

Community Legend

634 Views

1 replies

0 likes

Premium
  • 634 Views
  • 1 replies
  • 0 likes

Charged For No Subscription

Hello all. Back in January (maybe February?), I signed up for the "99cent 3 month subscription" to Spotify. However, for whatever reason, my account never changed. I just assumed it never went through, and didn't bother to sign up again. I haven't re...

Newbie

Hello all.   Back in January (maybe February?), I signed up for the "99cent 3 month subscription" to Spotify. However, for whatever reason, my account never changed. I just assumed it never we...

kbrooksc

Community Legend

241 Views

1 replies

0 likes

Subscription
  • 241 Views
  • 1 replies
  • 0 likes

cancel subscription

Hi! I subscribed to premium using a credit card. My wife did the same but suing another credit card. The thing is that I want to get family premium with only one credit card. How do I do that? I mean, do I have to cancel the individual suscriptions a...

Newbie

Hi! I subscribed to premium using a credit card. My wife did the same but suing another credit card. The thing is that I want to get family premium with only one credit card. How do I do that? I...

kbrooksc

Community Legend

357 Views

1 replies

0 likes

Account
Other
  • 357 Views
  • 1 replies
  • 0 likes

Contract

Is there any minimum contract length or can I join and leave Spotify premium as I chos e

Casual Listener

Is there any minimum contract length or can I join and leave Spotify premium as I chos e

Johntenace

Casual Listener

334 Views

1 replies

0 likes

Free
  • 334 Views
  • 1 replies
  • 0 likes

Premium to Family

I'm trying to go from premium to a family and its saying I need to activate Javascript. I checked my google chrome settings and everything is enabled. I click continue, and goes back to the first screen. Just goes around in circles. Anyone have the s...

Newbie

I'm trying to go from premium to a family and its saying I need to activate Javascript.  I checked my google chrome settings and everything is enabled.  I click continue, and goes back to t...

Ambivalence

Community Legend

238 Views

1 replies

0 likes

Subscription
  • 238 Views
  • 1 replies
  • 0 likes

How to get response from Customer Service

I have now for 4 months in a row been charged DKK 99 on my credit card for a Spotify subscription. I have no idea why this is happening.I already have a Spotify Premium membership, so why are you charging me on top of this?I wrote to you 3-4 weeks ag...

Newbie

I have now for 4 months in a row been charged DKK 99 on my credit card for a Spotify subscription. I have no idea why this is happening. I already have a Spotify Premium membership, so why are you c...

johnlewis3835

Newbie

374 Views

2 replies

0 likes

Premium
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! cancel 3 month subscription after 1 month, will it still last to the end of the 3 months?

If i cancel my 3 month subscription after 1 month, will it still last to the end of the 3 months?So i don't get the automatic payment afterwards and won't forget to unsubscribe.Greetings,Finzy

Casual Listener

If i cancel my 3 month subscription after 1 month, will it still last to the end of the 3 months? So i don't get the automatic payment afterwards and won't forget to unsubscribe. Greetings, Fi...

finzynl

Casual Listener

1820 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1820 Views
  • 4 replies
  • 0 likes

Only Got 1 Month Of Premium Instead Of 3 For The Price Of 1

Hi, so I have had Spotify Premium in the past, orginally through a 3 month for $0.99 deal and cancelled after the 3 months but today an ad appeared that had a deal for 3 months of premium for the price of one ($11.99). I clicked on the ad (banner?) a...

Newbie

Hi, so I have had Spotify Premium in the past, orginally through a 3 month for $0.99 deal and cancelled after the 3 months but today an ad appeared that had a deal for 3 months of premium for the pri...

283 Views

0 replies

0 likes

Account
Premium
Subscription
  • 283 Views
  • 0 replies
  • 0 likes

Deactivating Facebook... Cannot contact Spotify at all to transfer my premium subscription over

The Spotify "support" section on deactivating facebook is a closed loop that asks you to send a support question. I sent a question on transferring my premium account over from my old account associated with facebook and was returned an automated ema...

Newbie

The Spotify "support" section on deactivating facebook is a closed loop that asks you to send a support question. I sent a question on transferring my premium account over from my old account as...

201 Views

0 replies

0 likes

Account
Premium
  • 201 Views
  • 0 replies
  • 0 likes

Digital nomad: no Spotify

Hi there! I'm a digital nomad: I live abroad, no "classic" residency. I'm french, with a UK bank account, signed up when in Malta, now in Spain. This morning, I decided to switch to Premium Family for my wife to use Spotify too, and my daughter. My w...

Newbie

Hi there!   I'm a digital nomad: I live abroad, no "classic" residency. I'm french, with a UK bank account, signed up when in Malta, now in Spain.   This morning, I decided to swit...

320 Views

0 replies

1 likes

Premium
  • 320 Views
  • 0 replies
  • 1 likes

Liliana4

Ho pagato il primo mese di spotify premium poi sono uscita dal mio account e poi sono rientrata ma ho perso tutta la mia playlist e ora ho spotify free e sto pagando l'abbonamento di premium senza playlist

Newbie

Ho pagato il primo mese di spotify premium poi sono uscita dal mio account e poi sono rientrata ma ho perso tutta la mia playlist e ora ho spotify free e sto pagando l'abbonamento di premium senza pl...

222 Views

0 replies

0 likes

Premium
  • 222 Views
  • 0 replies
  • 0 likes