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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265840 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265840 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13063 Views
  • 6 replies
  • 11 likes
  • Security
  • 13063 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529859 Views
  • 989 replies
  • 113 likes
  • Account
  • 529859 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128177 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128177 Views
  • 74 replies
  • 12 likes

I belong to Spark NZ as part of my plan but am being charged.

Good afternoon - please explain as a Spark NZ worker why I am being charged 12.99 for Spotify Premium when it is part of my plan .

  • Newbie
  • Good afternoon - please explain as a Spark NZ worker why I am being charged 12.99 for Spotify Premium when it is part of my plan .
  • Ambivalence
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes

I paid and it still free.

I create a new acount for the discount of the three first months, I sing up but there was a mistake with the payment but it was a charge anyway on my credit card for three months. The problem is that my acount still on free mode! I already log off an...

  • Newbie
  • I create a new acount for the discount of the three first months, I sing up but there was a mistake with the payment but it was a charge anyway on my credit card for three months. The problem is that...
  • Ambivalence
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Adding Picture to Profile without Facebook

Any chance we'll be able to add our profile pic? I don't have a Facebook account so there is no way for me to have a picture? Seems silly that we can't have a profile pic on Spotify withouth a Facebook account.

  • Casual Listener
  • Any chance we'll be able to add our profile pic?  I don't have a Facebook account so there is no way for me to have a picture?   Seems silly that we can't have a profile pic on Spotify wi...
  • Cedarsmoke
  • Newbie
  • 2233 Views
  • 2 replies
  • 5 likes
  • Account
    Premium
  • 2233 Views
  • 2 replies
  • 5 likes

A way to delete my "taste" history.

I recently upgraded to the family plan so my wife could listen to her own music and such. However, having shared Spotify with her for the past year playlists and things like Discover Weekly are a mess on my main account (my account). She listens to c...

  • Newbie
  • I recently upgraded to the family plan so my wife could listen to her own music and such. However, having shared Spotify with her for the past year playlists and things like Discover Weekly are a mes...
  • osornios
  • Spotify Star
  • 2270 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 2270 Views
  • 1 replies
  • 1 likes

Cant sign in

Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work

  • Casual Listener
  • Recently I change my password but still couldn't log in with my new password I tried to reset it by using my username still dont work
  • MattSuda
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Login
  • 313 Views
  • 3 replies
  • 0 likes

Facebook linking

Hello, I set up a new account for a workplace and linked it to my facebook account, but now this new account keeps coming up as mine and on my original kevlovski account, I have no access to the notification tab or the facebook friend functions. I re...

  • Casual Listener
  • Hello, I set up a new account for a workplace and linked it to my facebook account, but now this new account keeps coming up as mine and on my original kevlovski account, I have no access to the noti...
  • MattSuda
  • Spotify Star
  • 517 Views
  • 5 replies
  • 0 likes
  • Account
  • 517 Views
  • 5 replies
  • 0 likes

all my numbers move to my new spotify account

Hello, I have two spotify account. I would like to move/copy all my number from one account to my other new account. Is this possible, if so how?

  • Newbie
  • Hello,   I have two spotify account. I would like to move/copy all my number from one account to my other new account. Is this possible, if so how?
  • osornios
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Spotify promo not working

I ordered Spotify Premium using the $9.99 special for 3 months, but it says that Im going to be charged in a month. Please help!

  • Regular
  • I ordered Spotify Premium using the $9.99 special for 3 months, but it says that Im going to be charged in a month. Please help!
  • osornios
  • Spotify Star
  • 898 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 898 Views
  • 8 replies
  • 0 likes

Upgrade to premium button not working

I use Spotify on my iPhone, and my subscription ended. I went and got a new iTunes card to pay and now when I press upgrade nothing happens this is very frustrating because I can't listen offline now and don't have a credit card so I can't pay that w...

  • Regular
  • I use Spotify on my iPhone, and my subscription ended. I went and got a new iTunes card to pay and now when I press upgrade nothing happens this is very frustrating because I can't listen offline now...
  • sol_engler
  • Newbie
  • 1065 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1065 Views
  • 2 replies
  • 0 likes

Signed up for 3 months premium but still on free

I signed up for the 3 months premium for .99 deal. My credit card has been charged but I still am on the free version, I've tried deleting and reinstalling app but still on free. I have been charged for this so would like to be able to use it!

  • Newbie
  • I signed up for the 3 months premium for .99 deal. My credit card has been charged but I still am on the free version, I've tried deleting and reinstalling app but still on free. I have been charged ...
  • 224 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 0 replies
  • 0 likes

Solved!! Can't buy Spotify Premium?

I'm a student, and it's forcing me to try to 30 day free trial. That's not a big deal for me, though, but it isn't letting me past any part of the process. Instead, it insists that the account that I'm already logged into has the wrong password. 1) U...

  • Casual Listener
  • I'm a student, and it's forcing me to try to 30 day free trial. That's not a big deal for me, though, but it isn't letting me past any part of the process. Instead, it insists that the account that I...
  • Obitouchiha61
  • Casual Listener
  • 38152 Views
  • 23 replies
  • 0 likes
  • 38152 Views
  • 23 replies
  • 0 likes

Premium Free upgrade

Hi!I received a code from Fido Solutions for activate my Spotify Premium. But i don't where i have to put the code and the code that Fido gave to me it's only 4 caracters... it's very short... lol bit suspicious. Thanks for your help!Frank

  • Casual Listener
  • Hi! I received a code from Fido Solutions for activate my Spotify Premium.  But i don't where i have to put the code and the code that Fido gave to me it's only 4 caracters... it's very short....
  • osornios
  • Spotify Star
  • 698 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 698 Views
  • 3 replies
  • 0 likes

Cannot log in on ANY mobile device

Hi. I've had my Spotify account for a while now on my laptop, but I cannot log into my Spotify account on any mobile device and that really bothers me. It caused me to go to Pandora, which I do no really like very much to begin with as I am not able ...

  • Casual Listener
  • Hi. I've had my Spotify account for a while now on my laptop, but I cannot log into my Spotify account on any mobile device and that really bothers me. It caused me to go to Pandora, which I do no re...
  • Lana4000
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • Free
    Login
  • 332 Views
  • 2 replies
  • 0 likes

Spotify Customer Service completely ignoring my help request

So, thats how Spotify rolls? Thats fine..I'll cancel it and tell my bank to stop payment...and since my head unit comes with built in Pandora, I'll pay them instead since Spotify doesnt want my money. By far the worst customer service I've dealt with...

  • Regular
  • So, thats how Spotify rolls? Thats fine..I'll cancel it and tell my bank to stop payment...and since my head unit comes with built in Pandora, I'll pay them instead since Spotify doesnt want my money...
  • Msurtel
  • Casual Listener
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Duplicate my payment

I.am very angry because you duplicate my payment and.You only send.me.one receipt. Right now I want my money

  • Casual Listener
  • I.am very angry because you duplicate my payment and.You only send.me.one receipt. Right now I want my money
  • Msurtel
  • Casual Listener
  • 437 Views
  • 5 replies
  • 0 likes
  • Account
  • 437 Views
  • 5 replies
  • 0 likes

Unable to Log Into Account - Support isnt helping

Hi there, This morning I woke up to my spotify app being logged out on my phone and also being logged out on my desktop app. They were both working fine last night. I am unable to log back in whatsoever into my account on my android device, on the we...

  • Regular
  • Hi there,   This morning I woke up to my spotify app being logged out on my phone and also being logged out on my desktop app. They were both working fine last night. I am unable to log back i...
  • Worldtoexplore
  • Regular
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Downgraded to free spotfiy

Last night I downgraded to spotfiy for free with ads and everything and today I got an iTunes card and have money in my account and when I go to account it doesn't give me the option to upgrade back to premium what do I do?

  • Newbie
  • Last night I downgraded to spotfiy for free with ads and everything and today I got an iTunes card and have money in my account and when I go to account it doesn't give me the option to upgrade back ...
  • Bittencourt
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Discount 3 months

I have a problem with the spotify advertisements My spotify app on my phone says in a advertisement that i can get premium for 0,99cent for 3 months but on my PC it says that i can get 3 months for 9,99 but both are wrong because if i click on that l...

  • Newbie
  • I have a problem with the spotify advertisements   My spotify app on my phone says in a advertisement that i can get premium for 0,99cent for 3 months but on my PC it says ...
  • jmtana
  • Newbie
  • 363 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 363 Views
  • 1 replies
  • 1 likes

Payments

I tried to get the student promotion and i got denied because im not a registered student.. But Spotify still charged me 4.99 and yet i dont get any of the promotion benfits.. I want my money back.. But i cant get ahold of spofity customer services.....

  • Newbie
  • I tried to get the student promotion and i got denied because im not a registered student.. But Spotify still charged me 4.99 and yet i dont get any of the promotion benfits.. I want my money back.. ...
  • 152 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 0 replies
  • 0 likes

Trying to upgrade from premium to family!

Hi,I`m trying to upgrade to family premium from my premium subscription that I`ve had for years, but gets error that says that my card does not have cover....but that is the same card that you`ve been charging for years......and it got cover.

  • Newbie
  • Hi, I`m trying to upgrade to family premium from my premium subscription that I`ve had for years, but gets error that says that my card does not have cover....but that is the same card that you`ve b...
  • 130 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 0 replies
  • 0 likes