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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Fabio1970
  • Casual Listener
  • 261117 Views
  • 506 replies
  • 33 likes
  • Account
    Free
  • 261117 Views
  • 506 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13011 Views
  • 6 replies
  • 11 likes
  • Security
  • 13011 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528800 Views
  • 989 replies
  • 113 likes
  • Account
  • 528800 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128019 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128019 Views
  • 74 replies
  • 12 likes

Cant login into my account

I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com.But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and write email i wrote above, it says that user with this e...

  • Visitor
  • I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com. But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and wri...
  • Maxim
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution February Royalties

Hello EverybodyI'm Label Owner and i want to ask a question. Don't know where to really ask that question.Spotify haven't paid yet royalties for febrauary , march and april.Anybody have idea why and when they will pay royalties?Are here any Label Own...

  • Casual Listener
  • Hello Everybody I'm Label Owner and i want to ask a question.   Don't know where to really ask that question. Spotify haven't paid yet royalties for febrauary , march and april. Anybody hav...
  • Alex
  • Spotify Legend
  • 2923 Views
  • 15 replies
  • 0 likes
  • 2923 Views
  • 15 replies
  • 0 likes

Superuser Contribution premium still playing adds

I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds

  • Casual Listener
  • I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds
  • AndresM
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Spotify premium without credit card

Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditcard. Is there any way I can continue spotify premium,...

  • Casual Listener
  • Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditc...
  • PIPPEN
  • Visitor
  • 19431 Views
  • 5 replies
  • 0 likes
  • 19431 Views
  • 5 replies
  • 0 likes

Superuser Contribution Verify email address

I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.

  • Regular
  • I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.
  • Jeremy
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvide mis datos de acceso

PlanPremium EstudiantesPaísColombiaDispositivo(iPhone 8 plusSistema operativoWindows 10, Mi pregunta o problemaSe cerraron todas las sesiones y ahora no puedo acceder, no recuerdo cual es mi correo con el que registre la cuenta, intente con varios po...

  • Newbie
  •   Plan Premium Estudiantes País Colombia Dispositivo (iPhone 8 plus Sistema operativo Windows 10,    Mi pregunta o problema Se cerraron todas las sesiones y ahora no...
  • Yordan
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging into an old account

I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.

  • Visitor
  • I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.
  • Jeremy
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Combine two premium accounts

Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?

  • Visitor
  • Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Family

Hello,The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already paying for family and it does not work…

  • Visitor
  • Hello, The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login using google account.

I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends error that my google account is not connected with any...

  • Newbie
  • I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends err...
  • Novy
  • Moderator
  • 2593 Views
  • 1 replies
  • 0 likes
  • 2593 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community Notifications drop-down doesn't work

Clicking your profile or notifications bubble in Spotify Community does not work. This makes it hard to track responses.

  • Gig Goer
  • Clicking your profile or notifications bubble in Spotify Community does not work. This makes it hard to track responses.
  • James7x1
  • Gig Goer
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Superuser Contribution como ingreso a mi plan duo premium?

Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-

  • Visitor
  • Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-
  • Kiril
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is under my old email and I can’t receive my code to verify

I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation

  • Visitor
  • I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation
  • Mario
  • Spotify Legend
  • 1124 Views
  • 1 replies
  • 0 likes
  • 1124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devices in the same wifi automatically connecting without logins

My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?

  • Visitor
  • My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?
  • Mario
  • Spotify Legend
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to login to facebook gives an "oops, something went wrong" error.

Whenever I try to login through spotify via facebook, i get an error saying "Oops! Something went wrong, please try again or check out our help area". I've tried resetting my facebook password and going to multiple different browsers.

  • Visitor
  • Whenever I try to login through spotify via facebook, i get an error saying "Oops! Something went wrong, please try again or check out our help area". I've tried resetting my facebook password and go...
  • Mario
  • Spotify Legend
  • 971 Views
  • 1 replies
  • 0 likes
  • 971 Views
  • 1 replies
  • 0 likes