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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398805 Views
  • 950 replies
  • 107 likes
  • Account
  • 398805 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171638 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171638 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Re: How to create an new idea?

Agree.Where is it?Did you find it?

  • Casual Listener
  • Agree. Where is it? Did you find it?
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Account Birthday Year Change

When I made my Spotify account I logged in with Facebook. All my information on my Facebook page is correct. My birth year is correct on my Facebook page but Wrong on my Spotify account and I can't change it no matter what I do. Is there any way to f...

  • Visitor
  • When I made my Spotify account I logged in with Facebook. All my information on my Facebook page is correct.  My birth year is correct on my Facebook page but Wrong on my Spotify account and I ...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 337 Views
  • 1 replies
  • 0 likes

Google mini

I have premium duo and now google mini or email about it at all. Started it beginning of September.. Please help.

  • Visitor
  • I have premium duo and now google mini or email about it at all. Started it beginning of September.. Please help.
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Forgot log in details

I forgot my login details, but I am a premium user.The email im using is not also the one attached to my spotify account. Pls help.

  • Visitor
  • I forgot my login details, but I am a premium user. The email im using is not also the one attached to my spotify account. Pls help.  
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Student

PlanFree/PremiumCountryNorthern Ireland Device(iPhone SE 2020 Operating System(iOS 10, My Question or Issue For student Spotify when I sign up it asks me for a certificate with my name and the course I am enrolled in could I use a confirmation note f...

  • Newbie
  • Plan Free/Premium Country Northern Ireland    Device (iPhone SE 2020  Operating System (iOS 10,   My Question or Issue   For student Spotify when I sign up it ask...
  • Billy-J
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Suggestion: do NOT use zeroes and/or capital O in Gift Card Code.

I bought a Gift Card. I scratched the back.I tried to enter the code on www.spotify.com/redeem.The code contains two times a '0' (zero) or an O, difficult to tell!I tried all four possible combinations. None of them worked. I am unable to use the cod...

  • Gig Goer
  • I bought a Gift Card. I scratched the back. I tried to enter the code on www.spotify.com/redeem. The code contains two times a '0' (zero) or an O, difficult to tell! I tried all four possible...
  • Billy-J
  • Spotify Star
  • 1169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting premium to international friends

I've been trying to buy premium for friends living in the U.S. however I am not. I am advised that I could only buy premium in my country even though I have credit card that support payment and purchases in the U.S. in dollars. Isn't music as a gift ...

  • Newbie
  • I've been trying to buy premium for friends living in the U.S. however I am not. I am advised that I could only buy premium in my country even though I have credit card that support payment and purch...
  • Elena
  • Moderator
  • 2836 Views
  • 3 replies
  • 2 likes
  • 2836 Views
  • 3 replies
  • 2 likes

Cuenta vulnerada

PlanFree/PremiumCountryArgentina Device(Huawei Mate 10 Lite)Operating System(Android) My Question or IssueBuenos días/tardes Mi problema es que mi cuenta ha sido vulnerada/hackeada.Alguien ha entrado a mi cuenta Enzocaputo y, no solamente cambió mi c...

  • Visitor
  • Plan Free/Premium Country Argentina   Device (Huawei Mate 10 Lite) Operating System (Android)   My Question or Issue Buenos días/tardes   Mi problema es que mi cuenta ha s...
  • Billy-J
  • Spotify Star
  • 649 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 649 Views
  • 3 replies
  • 0 likes

"Student credentials are associated with another account" but is associated in the same account

Hello! I'm having problems with going for spotify student. I have already been verified by sheerid and was given the email to activate it. I have entered my card details but it did not go through for some reason. I tried to relog into my account and ...

  • Visitor
  • Hello! I'm having problems with going for spotify student. I have already been verified by sheerid and was given the email to activate it. I have entered my card details but it did not go through for...
  • OneByBoo
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 576 Views
  • 1 replies
  • 0 likes

I can't open the spotify on my PC and handphone

Plan: PremiumCountry: IndonesiaDevice: Samsung Galaxy Note 9Operating System: Windows 10 on my PC, Latest Android on my Galaxy Note 9 My Question or IssueHi, I can't open the spotify on my PC and handphone. Only happen today.I have tried uninstall an...

  • Casual Listener
  • Plan: Premium Country: Indonesia Device: Samsung Galaxy Note 9 Operating System: Windows 10 on my PC, Latest Android on my Galaxy Note 9   My Question or Issue Hi,   ...
  • OneByBoo
  • Roadie
  • 412 Views
  • 3 replies
  • 0 likes
  • Premium
  • 412 Views
  • 3 replies
  • 0 likes

Solved!! I still can't log in on my Android phone

PlanFreeCountryPHDeviceSamsung Galaxy J1Operating SystemAndroid 5.1.1My Question or IssueI have trouble logging in to the Spotify app on my phone. I've deleted all of my existing free accounts (including the ones linked to FB), deleted and reinstalle...

  • Casual Listener
  • Plan Free Country PH Device Samsung Galaxy J1 Operating System Android 5.1.1 My Question or Issue I have trouble logging in to the Spotify app on my phone. I've deleted all of my existing fr...
  • OneByBoo
  • Roadie
  • 822 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 822 Views
  • 3 replies
  • 0 likes

Email Issue

OK so I'm trying to change the email of my current account, but it says that I already used the same email address before on another account. I don't remember using this email in making one though, but I still checked and made an attempt to login. Of...

  • Visitor
  • OK so I'm trying to change the email of my current account, but it says that I already used the same email address before on another account. I don't remember using this email in making one though, b...
  • OneByBoo
  • Roadie
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 433 Views
  • 1 replies
  • 0 likes

Change of personal info

PlanPremiumCountryGermany My Question or IssueHI,I can't change any of my personal infos, especially email address.My spotify account is not connected to my facebook account, any ideas?

  • Visitor
  • Plan Premium Country Germany     My Question or Issue HI, I can't change any of my personal infos, especially email address. My spotify account is not connected to my facebook acco...
  • OneByBoo
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

E-mail change

I wanted to change an e-mail and accidentaly I typed in wrong e-mail (gmail.com instead of outlook.com) and hit ok. I realized my mistake and quick changed it back to my own e-mail. I confirmed it through e-mail link and now everything is ok I think....

  • Casual Listener
  • I wanted to change an e-mail and accidentaly I typed in wrong e-mail (gmail.com instead of outlook.com) and hit ok. I realized my mistake and quick changed it back to my own e-mail. I confirmed it th...
  • OneByBoo
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 388 Views
  • 1 replies
  • 0 likes

Application closes upon login

When you log into your account, the application instantly closes, also on the phone. I have a premium.

  • Visitor
  • When you log into your account, the application instantly closes, also on the phone. I have a premium.
  • OneByBoo
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 323 Views
  • 1 replies
  • 0 likes

Account

Plan:FreeCountry:UK Device(Samsung J7)Operating System(iOS idk what version tbh) I have recently moved to the UK, and I'm having issues trying to log in into my account .The issue is that I cant enter my account even tho I have the correct password a...

  • Visitor
  • Plan: Free Country: UK   Device (Samsung J7) Operating System (iOS idk what version tbh)       I have recently moved to the UK, and I'm having issues trying to log i...
  • OneByBoo
  • Roadie
  • 650 Views
  • 1 replies
  • 0 likes
  • Free
  • 650 Views
  • 1 replies
  • 0 likes

Can't change username, no "edit profile" button on mobile or desktop.

PlanFamilyCountryUSADeviceGoogle Pixel 2/PCOperating SystemAndroid/Windows 10 My Question or IssueI can't seem to edit my account info at all. My username is a bunch of random letters and numbers and none of the other threads here seem to help. I hav...

  • Visitor
  • Plan Family Country USA Device Google Pixel 2/PC Operating System Android/Windows 10   My Question or Issue I can't seem to edit my account info at all. My username is a bunch of rando...
  • OneByBoo
  • Roadie
  • 617 Views
  • 1 replies
  • 0 likes
  • Account
  • 617 Views
  • 1 replies
  • 0 likes

Someone is blasting music on my speakers using spotify. How to stop it?

Hi-A friend of my son is using his spotify app to blast music in the middle of the night on my denon heos speakers, waking us up.He is doing this from miles away. How is he accessing my network, and how can I block this?THANKS

  • Newbie
  • Hi- A friend of my son is using his spotify app to blast music in the middle of the night on my denon heos speakers, waking us up. He is doing this from miles away. How is he accessing my network...
  • OneByBoo
  • Roadie
  • 771 Views
  • 1 replies
  • 1 likes
  • Security
  • 771 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Promocion falsa

Me estafaron!!! Estoy enojado, me suscribi a premium por la oferta de vacaciones 3 meses por 99, le di clik para suscribirme, pague y solo me dieron un mes exijo una respuesta a esto!!

  • Newbie
  • Me estafaron!!! Estoy enojado, me suscribi a premium por la oferta de vacaciones 3 meses por 99, le di clik para suscribirme, pague y solo me dieron un mes exijo una respuesta a esto!!
  • Mario
  • Spotify Legend
  • 2337 Views
  • 22 replies
  • 3 likes
  • Account
    Subscription
  • 2337 Views
  • 22 replies
  • 3 likes

Authentication

I believe Spotify should have an authentication feature or Two-Factor. I hate getting an email saying “new login” but it wasn’t me. It frightens me and i’ve had experience in the past that someone has logged into my account and played a bunch of cree...

  • Visitor
  • I believe Spotify should have an authentication feature or Two-Factor. I hate getting an email saying “new login” but it wasn’t me. It frightens me and i’ve had experience in the past that someone ha...
  • Emilia_8
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes