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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263822 Views
  • 790 replies
  • 81 likes
  • Account
  • 263822 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129193 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129193 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72095 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72095 Views
  • 63 replies
  • 8 likes

Merge accounts

Hi! I have a two accounts on Spotify - on my first e-mail, I have my premium account with my playlist, etc. On my second e-mail, I was created in past, when I forgot, that I have a spotify account. And here is my problem. My e-mail on my premium acco...

  • Visitor
  • Hi!   I have a two accounts on Spotify - on my first e-mail, I have my premium account with my playlist, etc. On my second e-mail, I was created in past, when I forgot, that I have a spotify a...
  • Emilia_8
  • Spotify Star
  • 740 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 740 Views
  • 1 replies
  • 0 likes

Signed into Spotify using facebook but my email address is wrong

PlanPremiumCountryAustraliaDevice Samsung Galaxy 9Operating SystemAndroid My Question or IssueI started my account login with facebook. I have updated my Facebook email last year. I would like to change and go to logging in with a password instead of...

  • Visitor
  • Plan Premium Country Australia Device  Samsung Galaxy 9 Operating System Android   My Question or Issue I started my account login with facebook. I have updated my Facebook email ...
  • Emilia_8
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • Login
  • 340 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with signing up for a new account

PlanFree/PremiumCountryEgyptDevice(Redmi note 5, Lenovo Y520)Operating System(Android, Windows 10) My Question or IssueI'm born in 2001 and when I downloaded the app and started singing up it said that I don't meet the required age then I check Googl...

  • Casual Listener
  •   Plan Free/Premium Country Egypt Device (Redmi note 5, Lenovo Y520) Operating System (Android, Windows 10)   My Question or Issue I'm born in 2001 and when I downloaded the app ...
  • Guido
  • Spotify Legend
  • 1816 Views
  • 3 replies
  • 0 likes
  • Account
  • 1816 Views
  • 3 replies
  • 0 likes

Solved!! Podcast verification Code to Email

Hi, My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registered email address?... Can you help please?

  • Regular
  • Hi,    My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registe...
  • adrian_cares1
  • Visitor
  • 7684 Views
  • 14 replies
  • 1 likes
  • Account
    Other
  • 7684 Views
  • 14 replies
  • 1 likes

Superuser Contribution What is going on with my Spotify account???

I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9. Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, with the playlist created by “calvinakov”. Each day I delete th...

  • Regular
  • I am on Spotify premium (UK) and mainly use it on Windows 10 and Android 9.   Every day when I log in there is a playlist and songs added to my Liked songs by an artist called Uncle Murda, wit...
  • Peter
  • Spotify Legend
  • 1911 Views
  • 9 replies
  • 1 likes
  • Account
    Security
  • 1911 Views
  • 9 replies
  • 1 likes

Account Stolen / Hacked

PlanPremiumCountryUnited StatesDevice(iPhone 8, Macbook Pro)Operating System(iOS 13 My Question or IssueHi, My account was hacked/stolen and my email and date of birth changed. I've had to create a new free account to reach out and get help. Im not s...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Macbook Pro) Operating System (iOS 13   My Question or Issue Hi, My account was hacked/stolen and my email and date of birth change...
  • Billy-J
  • Spotify Star
  • 591 Views
  • 4 replies
  • 0 likes
  • Security
  • 591 Views
  • 4 replies
  • 0 likes

Can't find my username

I'm using my old account which is free right now, I made a new account and have premium on it but I can't remember my username, email or password. I need to figure it out so I can log in on a new device. I'm still logged into the premium account on m...

  • Newbie
  • I'm using my old account which is free right now, I made a new account and have premium on it but I can't remember my username, email or password. I need to figure it out so I can log in on a new dev...
  • Emilia_8
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 275 Views
  • 1 replies
  • 0 likes

Someone broke into my Spotify account

Hello, so I have a premium subscription and someone is using my account elsewhere. I tried logging out on all devices, changing passwords and de-linking facebook, nothing worked. I noticed that when I was browsing my keychain I have a different login...

  • Visitor
  • Hello, so I have a premium subscription and someone is using my account elsewhere. I tried logging out on all devices, changing passwords and de-linking facebook, nothing worked. I noticed that when ...
  • Emilia_8
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 796 Views
  • 1 replies
  • 0 likes

Email change with Facebook issue

PlanPremiumCountryUS My Question or IssueI recently changed my email on my Facebook due to not having access to my old school email, but it is not reflecting in my spotify account. I can't do anything like the help center or the mini promo without th...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue I recently changed my email on my Facebook due to not having access to my old school email, but it is not reflecting in my spotify account. I...
  • Emilia_8
  • Spotify Star
  • 518 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 518 Views
  • 3 replies
  • 0 likes

Account login info from credit card

Hello! My mother in law changed her phone and lost the login info for her spotify premium account. She doesn't even know the email used in the registration. Is there any way to recover his account from the codes in the credit card resume? thanks, Jor...

  • Casual Listener
  • Hello! My mother in law changed her phone and lost the login info for her spotify premium account. She doesn't even know the email used in the registration.    Is there any way to recover...
  • Emilia_8
  • Spotify Star
  • 1609 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1609 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help getting my premium account

PlanPremiumCountryUnited States of AmericaDeviceiPhone 6s My Question or IssueHello, I am having a lot of trouble getting my login credentials from an account. I do not know my email or password but I do know my username. I also had premium with a st...

  • Casual Listener
  •   Plan Premium Country United States of America Device iPhone 6s   My Question or Issue Hello, I am having a lot of trouble getting my login credentials from an account. I do not k...
  • Mario
  • Spotify Legend
  • 684 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 684 Views
  • 4 replies
  • 0 likes

Account details changed or hacked

PlanPremiumCountryUAE DeviceiPhone11 ProOperating SystemiOS 13 My Question or IssueSomeone has changed my email address and password which i didn’t permit nor did it. The image , which the new email address is dodgy. Please do block and unsubscribe t...

E06FFA73-0F3B-4CDB-9DAD-B4040447D8D1.jpeg
  • Visitor
  •   Plan Premium Country UAE   Device iPhone11 Pro Operating System iOS 13   My Question or Issue Someone has changed my email address and password which i didn’t permit nor ...
  • Emilia_8
  • Spotify Star
  • 749 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 749 Views
  • 1 replies
  • 0 likes

Solved!! Last played not my songs

PlanPremiumCountryNetherlands DeviceSamsung A7 My last played regularly shows songs that I did not play. It has happened a few times this year, and every time I log out of every device and change my passwords, but it keeps happening every few months....

  • Casual Listener
  • Plan Premium Country Netherlands    Device Samsung A7     My last played regularly shows songs that I did not play. It has happened a few times this year, and every time ...
  • Emilia_8
  • Spotify Star
  • 781 Views
  • 3 replies
  • 0 likes
  • Account
  • 781 Views
  • 3 replies
  • 0 likes

Cannot find the spotify account

Hello, I have a premium account, and i have the application on the mobile i logged in already and i usually listen the music every single day, the problem is: Yesterday, I have tried to login on the spotify website and it does not allow me to enter. ...

  • Visitor
  • Hello,   I have a premium account, and i have the application on the mobile i logged in already and i usually listen the music every single day, the problem is:   Yesterday, I have trie...
  • Billy-J
  • Spotify Star
  • 588 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 588 Views
  • 1 replies
  • 0 likes

Delete a device i don't own

PlanPremiumCountryBelgiumDeviceiPhone 7, a PC and apparently a PS4Operating SystemiOS 13, windows In the list of the avalaible devices there is a PS4 i don'**bleep** about. Maybe a device with wich i was connected long ago, but i don't think so. I do...

  • Visitor
  • Plan Premium Country Belgium Device iPhone 7, a PC and apparently a PS4 Operating System iOS 13, windows   In the list of the avalaible devices there is a PS4 i don'**bleep** about. May...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 257 Views
  • 1 replies
  • 0 likes

Change account status

I have duo premium a/c and the payment went through 4 days ago.I broke up with my partner and want to ask if I could change my membership for this month given I am 4 days into the next month? Hope so.Thank youPlanFree/PremiumCountry Device(iPhone 8, ...

  • Visitor
  • I have duo premium a/c and the payment went through 4 days ago. I broke up with my partner and want to ask if I could change my membership for this month given I am 4 days into the next month? &nbs...
  • Luan
  • Spotify Star
  • 862 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant disconnect spotify from facebook

PlanPremiumCountryUK My Question or Issuei followed the steps to disconnect my spotify from my facebook accounts but im not getting the option to disconnect?ive tried to log out and in still not there.

  • Visitor
  • Plan Premium Country UK   My Question or Issue i followed the steps to disconnect my spotify from my facebook accounts but im not getting the option to disconnect? ive tried to log out an...
  • Mario
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution How was my account compromised / hacked?

So, this evening we were having issues with Alexa; pausing, stopping & generally not playing ball. She was also occasionally waking up for no apparent reason etc. We thought not much of it as this is a new to us 'gen 3' and I put it down to an ultra ...

  • Music Fan
  •   So, this evening we were having issues with Alexa; pausing, stopping & generally not playing ball. She was also occasionally waking up for no apparent reason etc. We thought not much of i...
  • Petya
  • Community Legend
  • 9238 Views
  • 4 replies
  • 1 likes
  • Login
    Security
  • 9238 Views
  • 4 replies
  • 1 likes

Spotify Premium with Hulu + Family?

I am currently subscribed with a Spotify Premium with Hulu account but am considering upgrading to a family plan so my wife and children can have separate accounts. If I do, will I lose the Hulu subscription?

  • Casual Listener
  • I am currently subscribed with a Spotify Premium with Hulu account but am considering upgrading to a family plan so my wife and children can have separate accounts.  If I do, will I lose the Hul...
  • Billy-J
  • Spotify Star
  • 1130 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1130 Views
  • 1 replies
  • 0 likes

Help! How do I un-claim an artist account and claim a new one

I have recently changed my artist name and need to claim it as a separate account. How do I un-claim my current one and claim the new one? Thanks, lockness

  • Casual Listener
  • I have recently changed my artist name and need to claim it as a separate account. How do I un-claim my current one and claim the new one?   Thanks, lockness
  • Billy-J
  • Spotify Star
  • 1310 Views
  • 3 replies
  • 0 likes
  • Account
  • 1310 Views
  • 3 replies
  • 0 likes