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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4526 Views
  • 1 replies
  • 9 likes
  • Security
  • 4526 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464332 Views
  • 975 replies
  • 110 likes
  • Account
  • 464332 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205350 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205350 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113050 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113050 Views
  • 72 replies
  • 12 likes

Unable to change country setting

I have a premium account in Australia. I have been abroad (in Canada) for more than 14 days, so I got the message that I cannot use Spotify abroad. After doing some research I find that I need to change my country setting in my profile. I use Faceboo...

  • Casual Listener
  • I have a premium account in Australia.  I have been abroad (in Canada) for more than 14 days, so I got the message that I cannot use Spotify abroad.  After doing some research I find that I...
  • mschrisjoy
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 2 replies
  • 0 likes

Can't acces my account (Error code: 408)

After weeks of using Spotify i CAN'T reconnect to my account.And i CAN'T change the COUNTRYBut i made another account using 10 Minute Email, quess what? Still can't change the country but CAN connect to it.After that one, I tryed to ask Support and o...

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  • Newbie
  • After weeks of using Spotify i CAN'T reconnect to my account. And i CAN'T change the COUNTRY But i made another account using 10 Minute Email, quess what? Still can't change the country but...
  • SuperWisdom
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 292 Views
  • 1 replies
  • 0 likes

Cancel

I'm trying to cancel my Spotify premium and when I go to put my password in it won't let me? I start getting charged from the 6th of June but I'm not listening to enough music to pay for it! Could somebody help me please? Thanks in advance

  • Newbie
  • I'm trying to cancel my Spotify premium and when I go to put my password in it won't let me? I start getting charged from the 6th of June but I'm not listening to enough music to pay for it! Could so...
  • SuperWisdom
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

BILLING ISSUE

Was billed for another month and did not authorize it, nor am I using the service what so ever. Need money returned to me asap.

  • Newbie
  • Was billed for another month and did not authorize it, nor am I using the service what so ever. Need money returned to me asap.
  • SuperWisdom
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Subscription

I used my credit card to pay for my friends spotify subscription.. and i want to cancel it now.. please help...

  • Casual Listener
  • I used my credit card to pay for my friends spotify subscription.. and i want to cancel it now.. please help...
  • Saybog
  • Casual Listener
  • 310 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 310 Views
  • 5 replies
  • 0 likes

Paid for Premium but can´t use it

My boyfriend paid a one year susbscription as a gift, but I never recieved any notification or email from Spotify, so I still haven´t been able to use the Premium subscription. It has already been charged to his credit card, but I can´t use it. Can y...

  • Casual Listener
  • My boyfriend paid a one year susbscription as a gift, but I never recieved any notification or email from Spotify, so I still haven´t been able to use the Premium subscription. It has already be...
  • 161 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Solved!! Subscription cancelled

Hello,I wanted to cancel my free trial but I was too late.Now there will be charged €9,99 on 09-06.That isn't a problem, but I already cancelled because I thought it wasn't too late.Now I want to get premium again (because I already paid) but then I ...

  • Casual Listener
  • Hello, I wanted to cancel my free trial but I was too late. Now there will be charged €9,99 on 09-06. That isn't a problem, but I already cancelled because I thought it wasn't too late. Now I wan...
  • Tristanvd
  • Casual Listener
  • 417 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 417 Views
  • 4 replies
  • 0 likes

logon

looki logged on to soptify with facebook oki want to log on with out it will not let mehelp

  • Casual Listener
  • look i logged on to soptify with facebook    ok i want to log on with out it will not let me help  
  • LordRollin
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
  • 317 Views
  • 3 replies
  • 0 likes

Reset my Account

Could you please reset my account as welll, like I never listened to anything (like new)?Is it possible? Thanks

  • Casual Listener
  • Could you please reset my account as welll, like I never listened to anything (like new)? Is it possible?   Thanks
  • LordRollin
  • Community Legend
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! Did not work - 3 months for 6.99 EUR

Spotify had an advertisment - 3months for 6.99. So I Signed up, but now when I look at subscription it will renew on 24.06.2016. So i did not get the discount from advertisment and that is very very disapointing (http://puu.sh/p3xC0/cf2c3707a6.png) A...

  • Casual Listener
  • Spotify had an advertisment - 3months for 6.99. So I Signed up, but now when I look at subscription it will renew on 24.06.2016. So i did not get the discount from advertisment and that is very very ...
  • LordRollin
  • Community Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 589 Views
  • 3 replies
  • 0 likes

Account hacked! Where is the customer service?

Hello, My account has been hacked. Where is the customer service? I have to make a forum post to get help?! Suddenly my account is turned into a free account, and all playlistst are gone. Then I see that I have gotten an from spotify that I had chang...

  • Visitor
  • Hello,   My account has been hacked.   Where is the customer service? I have to make a forum post to get help?!   Suddenly my account is turned into a free account, and all playl...
  • user-removed
  • Not applicable
  • 274 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Security
  • 274 Views
  • 3 replies
  • 1 likes

I am a new member of spotify premium but didnt get the first month free

Hello Spotify staff!I am not sure how trouble shooting works in Spotify, I hope it is ok to write here.I purchased Spotify premium on 1st of May. It said that I get the first month for free and then I need to pay. OK. I wanted it.When I chose premium...

  • Newbie
  • Hello Spotify staff! I am not sure how trouble shooting works in Spotify, I hope it is ok to write here. I purchased Spotify premium on 1st of May. It said that I get the first month for free and...
  • LordRollin
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

free subscription and being charged every month

My account says I am on free subscription however I am being charged a monthly fee? I am unable to adjust subscription details on my account as it only recognises I have free access?

  • Newbie
  • My account says I am on free subscription however I am being charged a monthly fee?  I am unable to adjust subscription details on my account as it only recognises I have free access?
  • LordRollin
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Subscription

I've paid the 12.99 for my subscription without paying the offer 99p and I'm really confused so I cancelled my subscription and I'm still charged????

  • Newbie
  • I've paid the 12.99 for my subscription without paying the offer 99p and I'm really confused so I cancelled my subscription and I'm still charged????
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

Spotify priemum

I paid for Spotify twice because it was $1 but i still haven't got Spotify premium and I tried everything.

  • Visitor
  • I paid for Spotify twice because it was $1 but i still haven't got Spotify premium and I tried everything.
  • LordRollin
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

[HELP] Spotify Student Premium into Premium for Family

Hey, I purchased Spotify Premium as a Student on 12.09.15 and paid 5€ monthly till now.Yesterday some friends found the new Spotify Family Thing and I was on the board.So here is my question: I didn't cancel my first Student Premium and now i am in t...

  • Newbie
  • Hey,   I purchased Spotify Premium as a Student on 12.09.15 and paid 5€ monthly till now. Yesterday some friends found the new Spotify Family Thing and I was on the board. So here is ...
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Premium Trial, New user missed out on $0.99 offer.

Hi I just recently signed up to try premium for the first time and by a few days missed out a $0.99 offer for 3 months, would it be possable to get the offer applied to my account?

  • Newbie
  • Hi I just recently signed up to try premium for the first time and by a few days missed out a $0.99 offer for 3 months, would it be possable to get the offer applied to my account?
  • LordRollin
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Stolen account

My account has been stolen (andyrice30). I cannot login to it, I emailed yesterday as someone had increased it to the premium package. i changed my password yesterday but today I cannot even login or reset it as they appear to have changed my email a...

  • Casual Listener
  • My account has been stolen (andyrice30). I cannot login to it, I emailed yesterday as someone had increased it to the premium package. i changed my password yesterday but today I cannot even login or...
  • andyrice30
  • Casual Listener
  • 225 Views
  • 3 replies
  • 0 likes
  • Account
  • 225 Views
  • 3 replies
  • 0 likes

Spotify Family

The token sent for the family package wont work on my account only.

  • Newbie
  • The token sent for the family package wont work on my account only.
  • 185 Views
  • 0 replies
  • 0 likes
  • Premium
  • 185 Views
  • 0 replies
  • 0 likes

Account cancellation

I want to cancel my account on Spotify permanently, how I do?

  • Visitor
  • I want to cancel my account on Spotify permanently, how I do?
  • LordRollin
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes