Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Wondering if someone can help with an odd problem. I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multiple hack/spam output). It seems to be a bit of a Chicken and...
Am trying to reinstall app to see if that solves my getting the Premium upgrade but am now having trouble reinstalling. What the world is making this so hard to get Spotify Premium?
Ayer pague mi cuenta por medio de oxxo pero es hora que aún no tengo la cuenta premium que tengo que hacer ?
Que tal, ayer cambie mis datos de pago, se realizo el cargo a mi tarjeta, recibi confirmacion del banco pero Spotify continua diciendo que mi pago no paso.
My account was hacked early this morning. I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything yet. I have a premium account so basically right now I'm pa...
I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can't find a customer service number for help. I have t...
We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get information of our Admin account? We want to add new members but ...
For some reason my debit card is not being accepted on your side because I went to the bank and everything is fine on my end. But I keep getting the message saying that there seems to be a problem with card or payment provider. There is money on the ...
Hi guys,i upgraded Spotify for 2 persons, but when i add the email adress to invite the person, he does not get the invitation email from spotify. i also tried this with another email adress of mine. also i didnt got an invitiation email from spoitfy...
My spotify randomly logged me out if my iphone, and now i know my username, and not the email, so using forgot password wont help. if anyone knows how to figure out the email i used for the spotify account, help would be much appreciated
Hi! After the last actualization the app is not working on my galaxy s5. I've been searching for an answer to my problem and found out a lot of people with it too.I'm premium and would like to know if there is someone working to solve things out plea...
Is it possible to upgrade to Family Premium via Boku?
Hi, I have a spotify premium family subscription and received a spotify gift card at a recent birthday. Unfortunately, I realized somewhat late that the spotify gift card is not applicable for a family subscription. Is it possible for me to add the m...
I previously had the normal spotify premium but unsubscribed because i found out there is a discount for students. However when i try and resubscribe for the student discount it tells me there is another account with my same student credentials. I on...
Hello,Look i wanna change my premium familiar plan, i have the plan me+ 3 family persons but i need to change it to me + 2 family persons but i can't see where i can make that.If someone please help me
Hello. With my brother, we would like to take Family Premium account. But our parents are separated, so we live in alternate custody.We past Monday, Tuesday, Wednesday, Thursday and Friday at mother's house, week-end at father's house and holidays ar...
My account has been hacked.. i got an mail from spotify today saying that the email on my account has been changed from my email to this email chris.cgp.13@gmail.com (hackers email) i can still log in with facebook but i cant change my password nor m...
I would like to cancel my Premium account, but I already paid for the next month, if I cancel now will I be able to use Premium till the end of the charging period
Hi, I am trying to get another year of the Student discount for spotify but when I put in my CC info, the "verification" screen afterwards doesn't work, I can't type in my name and school and whatnot. I have been trying to get this discount back for ...
Hi Guys My subscription has been paused but you have taken payment (ID available as paid via Paypal). Please advise. Cannot submit via contact form on site as it was down when I last checked and unusable. Please advise/resolve or both ThanksDaren