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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156956 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156956 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10630 Views
  • 3 replies
  • 10 likes
  • Security
  • 10630 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507274 Views
  • 985 replies
  • 112 likes
  • Account
  • 507274 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124514 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124514 Views
  • 74 replies
  • 12 likes

Why does Spotify feature my full name instead of username?

Hi!I'm trying to figure out why Spotify features my full name instead of my username alias even though I have deleated the Facebook app and cut the connection to FB (I think). I can't find the place in my profile where I stated my full name. When I s...

  • Visitor
  • Hi! I'm trying to figure out why Spotify features my full name instead of my username alias even though I have deleated the Facebook app and cut the connection to FB (I think). I can't find the plac...
  • user-removed
  • Not applicable
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 320 Views
  • 2 replies
  • 0 likes

Family Premium Issue

I upgraded to family premium and tried to invite my wife, shes from sweden and im from australia, i already changed her account to an australian account but she is not recieving any invitations and the invite links do not work, any help here please? ...

  • Newbie
  • I upgraded to family premium and tried to invite my wife, shes from sweden and im from australia, i already changed her account to an australian account but she is not recieving any invitations and t...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes

got hacked

i was, i am still hacked (email and passwort got hacked). i tried to contact the support, but they dont answer me. worst support ever!! we pay for it. so want a support.

  • Regular
  • i was, i am still hacked (email and passwort got hacked). i tried to contact the support, but they dont answer me. worst support ever!! we pay for it. so want a support.
  • user-removed
  • Not applicable
  • 655 Views
  • 10 replies
  • 0 likes
  • Account
  • 655 Views
  • 10 replies
  • 0 likes

Move from Premium via Cell carrier to Family

Hi! I currently pay for my Spotify Premium via my cell carrier, but I want to move to Family. The cell carrier (TelieSonera/Chess in Norway) don't provide that service, so I need to sign up for it outside of my mobile plan. How do I change to private...

  • Newbie
  • Hi!   I currently pay for my Spotify Premium via my cell carrier, but I want to move to Family. The cell carrier (TelieSonera/Chess in Norway) don't provide that service, so I need to sign up ...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium Subscription help

Is the Spotify Premium auto-renew date based on the country you are currently in? For instance, my auto renew date is on 9/6/16, but I will be out of the country, 14 hours ahead. Will the auto renew date be when it is 9/6 in my home country, or 9/6 i...

  • Newbie
  • Is the Spotify Premium auto-renew date based on the country you are currently in? For instance, my auto renew date is on 9/6/16, but I will be out of the country, 14 hours ahead. Will the auto renew ...
  • mapuya19
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 364 Views
  • 1 replies
  • 0 likes

3 months premium

Hi, I bought this month spotify 3 -month premium package and get out of this charge card but now I have taken charge of the post will again next month I see what the reason for this site

  • Newbie
  • Hi, I bought this month spotify 3 -month premium package and get out of this charge card but now I have taken charge of the post will again next month I see what the reason for this site
  • 247 Views
  • 0 replies
  • 0 likes
  • Premium
  • 247 Views
  • 0 replies
  • 0 likes

Premium for 0.99 in Czech Republic

I have noted that Spotify offers 3-month premium for 0.99 in many countries... except mine. It offers "only" 30 days for free. Does Spotify plan to offer 3 months for 0.99 in Czech Republic too?

  • Casual Listener
  • I have noted that Spotify offers 3-month premium for 0.99 in many countries... except mine. It offers "only" 30 days for free. Does Spotify plan to offer 3 months for 0.99 in Czech Republic too?
  • MattSuda
  • Spotify Star
  • 1481 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1481 Views
  • 5 replies
  • 0 likes

Solved!! Spotifiy Familiy

Hello, I recently signed up for the Family Premium Version of Spotify. I invited my wife and she got the invitation email. When she clicks on the link she enters the code and confirms... But here something goes wrong: The Spotify website shows, that ...

  • Casual Listener
  • Hello,   I recently signed up for the Family Premium Version of Spotify. I invited my wife and she got the invitation email. When she clicks on the link she enters the code and confirms... But...
  • MattSuda
  • Spotify Star
  • 516 Views
  • 3 replies
  • 0 likes
  • Premium
  • 516 Views
  • 3 replies
  • 0 likes

Problem promo 3x1 beggining to premium again.

Hey! My suscription to spotify premium was ended one month ago. During this month, a promotion of spotify premium was offered to me: the promo says that If I'm back to premium, I just pay one month (CLP 3.099) and I will receive 3 months of premium s...

  • Newbie
  • Hey!   My suscription to spotify premium was ended one month ago. During this month, a promotion of spotify premium was offered to me: the promo says that If I'm back to premium, I just pay on...
  • 175 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 175 Views
  • 0 replies
  • 0 likes

Charged for premium for 4.99 student discount

Okay how would I get a refund for being charged premium discount of 4.99 but account says I have "Spotify Free" not premium.

  • Newbie
  • Okay how would I get a refund for being charged premium discount of 4.99 but account says I have "Spotify Free" not premium.
  • kbrooksc
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Premium for 0.99 wouldn't work but still got charged

After my 7 day free trial, I was offered 3 months of Premnium for 0.99 $. When I tried to use my credit card however, it would not work. I ended up using my mom's card and was able to get 3 months Premnium for 0.99$. Now that I am online trying to pa...

  • Casual Listener
  • After my 7 day free trial, I was offered 3 months of Premnium for 0.99 $. When I tried to use my credit card however, it would not work. I ended up using my mom's card and was able to get 3 months Pr...
  • kbrooksc
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 1 replies
  • 0 likes

Problem with billing

Spotify is claming that my payment was not processed, but my credit card is ok and charged. What the hell is going on???

  • Newbie
  • Spotify is claming that my payment was not processed, but my credit card is ok and charged. What the hell is going on???
  • kbrooksc
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Shared email

I want to merge my sons accounts to a shared plan but one of my sons uses my email. How do I merge

  • Newbie
  • I want to merge my sons accounts to a shared plan but one of my sons uses my email. How do I merge
  • kbrooksc
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Email trouble

Ok, so I had an account on Spotify with an email that I didn't realise that I had deleted. I applied for the premium trial and the receipt email got send to the old, deleted email account. I tried changing the emails but it didn't work and now I have...

  • Visitor
  • Ok, so I had an account on Spotify with an email that I didn't realise that I had deleted. I applied for the premium trial and the receipt email got send to the old, deleted email account. I tried ch...
  • kbrooksc
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

borrar usuario premium family

Buenos días.Querría borrar un usuario de mi cuenta Premium Family, sin añadir a nadie.¿Cómo se hace?

  • Newbie
  • Buenos días. Querría borrar un usuario de mi cuenta Premium Family, sin añadir a nadie. ¿Cómo se hace?
  • 158 Views
  • 0 replies
  • 0 likes
  • Premium
  • 158 Views
  • 0 replies
  • 0 likes

Deactivated FB account, how do i login?

hi all, i've been logining thru my FB account but i recently deactivated my FB account, how do i then login with regular username? Should i apply a new one?

  • Newbie
  • hi all,   i've been logining thru my FB account but i recently deactivated my FB account, how do i then login with regular username? Should i apply a new one?
  • 319 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 319 Views
  • 0 replies
  • 0 likes

Three month promo for R$1.99 payment error

Hello there... I've searched for similar posts, but found none... If there is already a post like this, please, let me know. Another person of my family asked me to pay for the 3 months for R$1,99 (Brazil) promo and I used my credit card to do this. ...

  • Casual Listener
  • Hello there... I've searched for similar posts, but found none... If there is already a post like this, please, let me know.   Another person of my family asked me to pay for the 3 months for...
  • anjieeeeeeeeee
  • Roadie
  • 405 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 405 Views
  • 3 replies
  • 0 likes

cancelar suscripcion de prueba gratis

Disculpen yo acepte la promoción de 30 días gratis proporcione los datos de la tarjeta y supongo que si validaron el cobro porque ya puedo bajar musica. Ahora que intento cancelar esta suscripcion llevando a cabo los pasos que indica al acceder a mi ...

  • Casual Listener
  • Disculpen yo acepte la promoción de 30 días gratis proporcione los datos de la tarjeta y supongo que si validaron el cobro porque ya puedo bajar musica. Ahora que intento cancelar esta suscripcion ll...
  • jose117-5
  • Newbie
  • 4378 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 4378 Views
  • 2 replies
  • 1 likes

Changing facebook accounts

How can I transfer my account to my new facebook?

  • Newbie
  • How can I transfer my account to my new facebook?
  • 186 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Switching to Family Plan

My husband and I both have premium. I want to put us (and our 2 teens) on the family plan. Do I cancel his subscription then start the family plan? He has already paid until the the end of the month and so have I. Will I be paying both monthly rates ...

  • Newbie
  • My husband and I both have premium. I want to put us (and our 2 teens) on the family plan. Do I cancel his subscription then start the family plan? He has already paid until the the end of the month ...
  • user-removed
  • Not applicable
  • 227 Views
  • 2 replies
  • 0 likes
  • Account
  • 227 Views
  • 2 replies
  • 0 likes