Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have noted that Spotify offers 3-month premium for 0.99 in many countries... except mine. It offers "only" 30 days for free. Does Spotify plan to offer 3 months for 0.99 in Czech Republic too?
Hello, I recently signed up for the Family Premium Version of Spotify. I invited my wife and she got the invitation email. When she clicks on the link she enters the code and confirms... But here something goes wrong: The Spotify website shows, that ...
Hey! My suscription to spotify premium was ended one month ago. During this month, a promotion of spotify premium was offered to me: the promo says that If I'm back to premium, I just pay one month (CLP 3.099) and I will receive 3 months of premium s...
Okay how would I get a refund for being charged premium discount of 4.99 but account says I have "Spotify Free" not premium.
After my 7 day free trial, I was offered 3 months of Premnium for 0.99 $. When I tried to use my credit card however, it would not work. I ended up using my mom's card and was able to get 3 months Premnium for 0.99$. Now that I am online trying to pa...
Spotify is claming that my payment was not processed, but my credit card is ok and charged. What the hell is going on???
I want to merge my sons accounts to a shared plan but one of my sons uses my email. How do I merge
Ok, so I had an account on Spotify with an email that I didn't realise that I had deleted. I applied for the premium trial and the receipt email got send to the old, deleted email account. I tried changing the emails but it didn't work and now I have...
Buenos días.Querría borrar un usuario de mi cuenta Premium Family, sin añadir a nadie.¿Cómo se hace?
hi all, i've been logining thru my FB account but i recently deactivated my FB account, how do i then login with regular username? Should i apply a new one?
Hello there... I've searched for similar posts, but found none... If there is already a post like this, please, let me know. Another person of my family asked me to pay for the 3 months for R$1,99 (Brazil) promo and I used my credit card to do this. ...
Disculpen yo acepte la promoción de 30 días gratis proporcione los datos de la tarjeta y supongo que si validaron el cobro porque ya puedo bajar musica. Ahora que intento cancelar esta suscripcion llevando a cabo los pasos que indica al acceder a mi ...
How can I transfer my account to my new facebook?
My husband and I both have premium. I want to put us (and our 2 teens) on the family plan. Do I cancel his subscription then start the family plan? He has already paid until the the end of the month and so have I. Will I be paying both monthly rates ...
I dont want the premium service and i want to cancel before my free trial is up. Why cant i find this option or a customer service phone number?
Signed up for premium yet am still only able to shuffle why?
I just recently upgraded from regular premium 2 Premium family. My wife was using our regular premium as well as myself on each of our individual phones only we could not use it at the same time. Since then I have updated to family and I sent her an ...
Spotify logs me out and Everytime I try logging in it says logging in from a different country what do I do ?
Hello. Right now it is a offer for 3 months premium use on Spotify and I want to get that offer.The problem is, that I am afraid of being charged. Half of the summer I am not havingconnection with wifi. My question is then: If I pay for the 3 months ...