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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1788 Views
  • 0 replies
  • 8 likes
  • Security
  • 1788 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448321 Views
  • 970 replies
  • 108 likes
  • Account
  • 448321 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199526 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199526 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108641 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108641 Views
  • 72 replies
  • 11 likes

I have been hacked

Dear Spotify, I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it worked for about 10 minutes. After that 10 minute period my spo...

  • Newbie
  • Dear Spotify,   I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it wor...
  • alex_varde
  • Casual Listener
  • 374 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
  • 374 Views
  • 5 replies
  • 0 likes

Family plan

Cannot use code or redeem code sent to me

  • Newbie
  • Cannot use code or redeem code sent to me
  • Ambivalence
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Family accounts function differently

I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't acknowledge the upgrade at all. I am trying not to...

  • Casual Listener
  • I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't...
  • Ambivalence
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan same address clause

Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified?I have my cousin who lives with me and rents a room but their permanent address is st...

  • Casual Listener
  • Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified? I have my cousin who lives wit...
  • Bittencourt
  • Spotify Star
  • 5615 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 5615 Views
  • 3 replies
  • 0 likes

Can no longer use premium because.......

When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but there are no problems with my card or bank account....

  • Newbie
  • When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but ...
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Your subscription will automatically renew on 31 May 2016

Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my countryWill i be charged today or tomorrow in this case?Thank you

  • Casual Listener
  • Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my country Will i be charged today or tomorrow in this case? Thank you 
  • synlm
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 2 replies
  • 0 likes

Spotify on Android

I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I cannot get premium. So I need to know if there is ...

  • Newbie
  • I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I...
  • toast357
  • Casual Listener
  • 269 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 269 Views
  • 4 replies
  • 0 likes

Starbucks email

i got a email for there months free and 125 stars for my Starbucks account. How do I use it. I already have a premium account but I still want to use my gift that Starbucks sent me.

  • Visitor
  • i got a email for there months free and 125 stars for my Starbucks account. How do I use it. I already have a premium account but I still want to use my gift that Starbucks sent me. 
  • jifpeanuts
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 204 Views
  • 1 replies
  • 0 likes

Spotify Family

hello! Im a new subscriber with spotify premium. when my free 30 days is expire today and my subscription renews automatically on 30/6/16and then today when i upgrade my subscription to spotify family my subscription renews automatically on 18/6/16. ...

  • Casual Listener
  • hello!   Im a new subscriber with spotify premium. when my free 30 days is expire today and my subscription renews automatically on 30/6/16 and then today when i upgrade my&nbs...
  • Ambivalence
  • Community Legend
  • 352 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 352 Views
  • 4 replies
  • 0 likes

Facebook created account

Hi there, I originally created my account via Facebook method. I have now signed up to premium with a new account created with Spotify (current username). The problem is, when I try connect this account with my Facebook it says it is already connecte...

  • Casual Listener
  • Hi there,   I originally created my account via Facebook method.   I have now signed up to premium with a new account created with Spotify (current username).   The problem is, w...
  • dvsxz
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 454 Views
  • 2 replies
  • 0 likes

2 SPOTIFY ACCOUNTS, OLD ONE USERNAME JUST A BUNCH OF NUMBERS

help me!!! so the other day i was on my spotify account, and then suddenly it just logged out, and then i couldn't log in. And yes i was coonected to facebook. Then i triede later, and then my playlists, followers and so on deleted! it was just a new...

  • Casual Listener
  • help me!!! so the other day i was on my spotify account, and then suddenly it just logged out, and then i couldn't log in. And yes i was coonected to facebook. Then i triede later, and then my playli...
  • osornios
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Student Subscription

I'm currently a student and I signed up for the .99 cents/ 3 months promotion. After the promotion period ends, how do I roll into the student discount? Do I need to cancel after the 3 months end, and resubscribe as a student?

  • Regular
  • I'm currently a student and I signed up for the .99 cents/ 3 months promotion. After the promotion period ends, how do I roll into the student discount? Do I need to cancel after the 3 months end, an...
  • Dwilmot
  • Regular
  • 282 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 282 Views
  • 4 replies
  • 0 likes

Spotify premium

I recently bought Spotify premium but on accident, I got it on my phone and I didn't know what that was anyways my sister told me I had to pay every month? I was wondering if there a way to cancel that. If I delete the app will it cancel the payment?

  • Newbie
  • I recently bought Spotify premium but on accident, I got it on my phone and I didn't know what that was anyways my sister told me I had to pay every month? I was wondering if there a way to cancel th...
  • user-removed
  • Not applicable
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

im paying for an account I cant connect to, password error 3

I created an account through FB, I had to change my FB password due to breech, now my spotify client will not accept my new password, I have tried for weeks to get access including setting my password for FB back to breeched password i used to use, t...

  • Casual Listener
  • ...he public to fix, extremleu dissapointed in spotify support as there simply is none! this has been very frustrating and i would never have signed up to give spotify any of my money if id of known they w...
  • foldupjosh1
  • Casual Listener
  • 241 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 5 replies
  • 0 likes

Using a gift card to pay for paused premium account

Help? My sister purchased a gift card from spotify to pay for my monthly account which is paused and like breath to me. How do I use it?

  • Newbie
  • Help? My sister purchased a gift card from spotify to pay for my monthly account which is paused and like breath to me. How do I use it?
  • user-removed
  • Not applicable
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Why can't we manually block Spotify Connect items?

Seems a bit ridiculous. My account has, for lack of a better term, been breached by either someone hacking spotify or someone getting into my phone, which I'm about to do a wipe on.They added a bunch of devices and added a bunch of playlists. They ke...

  • Casual Listener
  • Seems a bit ridiculous. My account has, for lack of a better term, been breached by either someone hacking spotify or someone getting into my phone, which I'm about to do a wipe on. They added a bun...
  • Houseton
  • Casual Listener
  • 225 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 225 Views
  • 4 replies
  • 0 likes

I have problem with my account security

Hi,A couple of times I've found myself listening to music and then out of nowhere the song is changed and i want i pause it, change it back and it's kinda fighting me i feel like it's another one using my account. The thing is that my account is link...

  • Newbie
  • Hi, A couple of times I've found myself listening to music and then out of nowhere the song is changed and i want i pause it, change it back and it's kinda fighting me i feel like it's another one...
  • user-removed
  • Not applicable
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 126 Views
  • 1 replies
  • 0 likes

I can not enter the Spotify family

Unintentionally I changed my plan to family. I lost my promotion. Now I want to cancel my account to join a family plan, but I'm not getting. How can I help? when I click on my invitation starch enter on the page saying:"Sorry. You already part of th...

  • Newbie
  • Unintentionally I changed my plan to family. I lost my promotion. Now I want to cancel my account to join a family plan, but I'm not getting. How can I help?   when I click on my invitation st...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Cannot log on through app

I have Spotify on my phone and it is prompting me to log in. Which is strange, I never log out. Anyways, I log in using Facebook and it shows connected through Facebook. But when it goes back to log in page, it says that the log in is incorrect. It w...

  • Casual Listener
  • I have Spotify on my phone and it is prompting me to log in. Which is strange, I never log out. Anyways, I log in using Facebook and it shows connected through Facebook. But when it goes back to log ...
  • EthanS1
  • Community Legend
  • 176 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 176 Views
  • 3 replies
  • 0 likes

Buying error

Hi, i've just bought spotify premium for family during 12 moths or i thought that because I have an individual premium Account, how can i solve this problem, I want a family Account for 12 months, can you please refund my money back and change to a f...

  • Newbie
  • Hi,   i've just bought spotify premium for family during 12 moths or i thought that because I have an individual premium Account, how can i solve this problem, I want a family Account for 12 m...
  • EthanS1
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes