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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 267301 Views
  • 521 replies
  • 34 likes
  • Account
    Free
  • 267301 Views
  • 521 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13102 Views
  • 6 replies
  • 11 likes
  • Security
  • 13102 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530417 Views
  • 989 replies
  • 113 likes
  • Account
  • 530417 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128289 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128289 Views
  • 74 replies
  • 12 likes

Have premium and free account. Need to close free account but retain attached email address

I have a premium and free account attached to different email addresses. I want to swap the email addresses around and attach my primary email address to my premium account. However, my free account is messed up and I am unable to change the email ad...

  • Newbie
  • I have a premium and free account attached to different email addresses.   I want to swap the email addresses around and attach my primary email address to my premium account. However, my...
  • zeroxxx
  • Gig Goer
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

cambiar el titular de la suscripción premium family. / change the owner of family subscription.

se puede cambiar el titular (el que paga) de la subscripción premium family, por otro miembro dentro de la lista de familia?? (sin tener que dar de baja la subscripción de y volver a empezar....)muchas gracias! ------ You can change the owner (who pa...

  • Newbie
  • se puede cambiar el titular (el que paga) de la subscripción premium family, por otro miembro dentro de la lista de familia?? (sin tener que dar de baja la subscripción de y volver a empezar....) mu...
  • 2425 Views
  • 0 replies
  • 6 likes
  • Account
    Premium
    Subscription
  • 2425 Views
  • 0 replies
  • 6 likes

Account has been hacked. They cancelled my account and now I cannot log back in. PLEASE HELP

Recently my premium Spotify account kept pausing because it was being played somewhere else and then I noticed under recent songs played, there were songs I never played before. Suspecting someone hacked into my account I changed my email, password, ...

  • Casual Listener
  • Recently my premium Spotify account kept pausing because it was being played somewhere else and then I noticed under recent songs played, there were songs I never played before. Suspecting someone ha...
  • user-removed
  • Not applicable
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
  • 574 Views
  • 5 replies
  • 0 likes

charged for cancelled subs

I just cancelled my individual sub and set up family premium but still got charged for my individual.Whats up with that? Double dipping is not cool.

  • Newbie
  • I just cancelled my individual sub and set up family premium but still got charged for my individual. Whats up with that? Double dipping is not cool.
  • 210 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 0 replies
  • 0 likes

Premium for 99ct and student account

Hi can use the Premium for 99ct per month (3months) offer and then switch my account to a student account and only pay the 4,99€ per month? Or do I have to pay the full price?I'm in Germany studying at a University. Thanks for your help!

  • Newbie
  • Hi can use the Premium for 99ct per month (3months) offer and then switch my account to a student account  and only pay the 4,99€ per month? Or do I have to pay the full price? I'm in Germany ...
  • Nico
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Charged on an old card

Hi Team, I have been using Spotify for quite some time and it is just this month that the subscription amount for the account was cahrged off the previous card registered with Spotify. I updated the credit card details months back and it has been wor...

  • Casual Listener
  • Hi Team,   I have been using Spotify for quite some time and it is just this month that the subscription amount for the account was cahrged off the previous card registered with Spotify. ...
  • abhimadav
  • Casual Listener
  • 716 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 716 Views
  • 2 replies
  • 0 likes

I need close my account

I need to close this account because I have another premium, I'm from Chile

  • Newbie
  • I need to close this account because I have another premium, I'm from Chile
  • anjieeeeeeeeee
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
  • 289 Views
  • 1 replies
  • 0 likes

invalid security code

when i try to pay for premium it keeps saying i have an invalid security code. I am using a prepaid american express card.

  • Newbie
  • when i try to pay for premium it keeps saying i have an invalid security code. I am using a prepaid american express card.
  • 1085 Views
  • 0 replies
  • 1 likes
  • Security
  • 1085 Views
  • 0 replies
  • 1 likes

Premium Account change to another Account?

I have a very bad Username and i want to change it, but i have bought Premium on it...Can i create a new Account and switch my Premium to the other Account?Thank You!Dennis

  • Newbie
  • I have a very bad Username and i want to change it, but i have bought Premium on it... Can i create a new Account and switch my Premium to the other Account? Thank You! Dennis
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • Premium
  • 347 Views
  • 2 replies
  • 0 likes

Cant Switch into Premium

Hi, my family member paid the family preimum, but i cant switch to join, may know the reason

  • Casual Listener
  • Hi, my family member paid the family preimum, but i cant switch to join, may know the reason
  • Ambivalence
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • Premium
  • 293 Views
  • 2 replies
  • 0 likes

Login Issue

Spotify Case # 05623940I can't login to my account from facebook or from email . First it say my password is incorrect . When i want to reset it , it say it is not associated with an active spotify accounts . And i went here and i saw someone wrote s...

  • Casual Listener
  • Spotify Case # 05623940 I can't login to my account from facebook or from email .  First it say my password is incorrect .  When i want to reset it , it say it is not associated with an ...
  • kamusta1
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • Premium
  • 411 Views
  • 4 replies
  • 0 likes

How do I unsubscribe?

I bought the deal for the PS4 ($0.99/3 months) and I'd like to unsubscribe from the auto renewal now so I don't forget 3 months from now... I've followed the steps on the FAQ but I don't see any option for it once I go to account details. Anyone know...

  • Casual Listener
  • I bought the deal for the PS4 ($0.99/3 months) and I'd like to unsubscribe from the auto renewal now so I don't forget 3 months from now... I've followed the steps on the FAQ but I don't see any opti...
  • M_Khairul
  • Newbie
  • 316 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 316 Views
  • 3 replies
  • 0 likes

I am getting charged twice for the same account

So something happened on my android phone, so I updated my spotify app and when I logged back in my playlist had been deleted, which sucked. My probelm is though, it then said upgrade to premium on my account which i was already paying for, well i hi...

  • Newbie
  • So something happened on my android phone, so I updated my spotify app and when I logged back in my playlist had been deleted, which sucked. My probelm is though, it then said upgrade to premium on m...
  • 230 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 230 Views
  • 0 replies
  • 0 likes

Premium

I paid the $.99 for the 3 months of Spotify premium for my sister's account, but since I already have a Spotify premium account on my card it will not let her account activate the premium features. I was still charged the $.99 and I was wondering if ...

  • Newbie
  • I paid the $.99 for the 3 months of Spotify premium for my sister's account, but since I already have a Spotify premium account on my card it will not let her account activate the premium features. I...
  • 154 Views
  • 0 replies
  • 0 likes
  • Premium
  • 154 Views
  • 0 replies
  • 0 likes

Paid for premium but it won't upgrade me

My premium subscription expired a couple days ago from lack of funds but then I added money to my card and tried to pay, but it said my card was having a bad day? Then I get a receipt saying Spotify did charge my card but still won't upgrade me for s...

  • Casual Listener
  • My premium subscription expired a couple days ago from lack of funds but then I added money to my card and tried to pay, but it said my card was having a bad day? Then I get a receipt saying Spotify ...
  • 144 Views
  • 0 replies
  • 0 likes
  • Premium
  • 144 Views
  • 0 replies
  • 0 likes

Have the same problem with premium account

Heey hello !! .. i have the same problem .. paid for premium account and the app says "free" i tried evething what you said but anything fixed my problem .. can you really help me?? .. this is my order number 118128668129

  • Newbie
  • Heey hello !! .. i have the same problem .. paid for premium account and the app says "free" i tried evething what you said but anything fixed my problem .. can you really help me?? .. this is my ord...
  • 136 Views
  • 0 replies
  • 0 likes
  • Free
  • 136 Views
  • 0 replies
  • 0 likes

Bought Premium deal 3 months, But it only gave me 1?

Hello, it's pretty much in the subject, bought the deal and it wants to renew in a month. Is there a way to get my extra 2 months :)?

  • Newbie
  • Hello, it's pretty much in the subject, bought the deal and it wants to renew in a month. Is there a way to get my extra 2 months :)?
  • 145 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 0 replies
  • 0 likes

Can't log in

I downloaded for desktop, tired logging in and got the message "The email address you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with details on how to confirm your account." I never rece...

  • Newbie
  • I downloaded for desktop, tired logging in and got the message "The email address you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with de...
  • 188 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 188 Views
  • 0 replies
  • 0 likes

Account hacked???

Hi, Something appears to be wrong with my Spotfy Premium Account. I was charged on May 8th, so payments are still coming out. I was using my gmail email address to log in, but 2 weeks ago that stopped working. I am now no longer able to log in using ...

  • Newbie
  • Hi,   Something appears to be wrong with my Spotfy Premium Account.  I was charged on May 8th, so payments are still coming out.  I was using my gmail email address to log in, but 2 ...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 151 Views
  • 0 replies
  • 0 likes

Unable to login

Hey,I can't login to my account on both my desktop and my iOS devices. When i try to reset the password the page times out. I recently bought 2 years worth of premium subscription on ebay that was later added to my account. I haven't had access to th...

  • Casual Listener
  • Hey, I can't login to my account on both my desktop and my iOS devices. When i try to reset the password the page times out. I recently bought 2 years worth of premium subscription on ebay th...
  • anjieeeeeeeeee
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes