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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266208 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266208 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13071 Views
  • 6 replies
  • 11 likes
  • Security
  • 13071 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529923 Views
  • 989 replies
  • 113 likes
  • Account
  • 529923 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128201 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128201 Views
  • 74 replies
  • 12 likes

3 months premium at £9.99 end date

Hi, I was confused about when the end date is for the Spotify Premium for £9.99 for 3 months. On the Spotify website it says that the offer is available up until the 30th June. I, however, just got an advert saying that this week is the last to sign ...

  • Newbie
  • Hi,  I was confused about when the end date is for the Spotify Premium for £9.99 for 3 months. On the Spotify website it says that the offer is available up until the 30th June. I, however, jus...
  • osornios
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Premium
  • 587 Views
  • 1 replies
  • 0 likes

Linking to Spotify Family

As a current premium individual member, if I join a currently established premium family account will my current playlists, saved music, etc. tranfer over to the family account I would be joining?

  • Casual Listener
  • As a current premium individual member, if I join a currently established premium family account will my current playlists, saved music, etc. tranfer over to the family account I would be joining?
  • 219 Views
  • 0 replies
  • 0 likes
  • Account
  • 219 Views
  • 0 replies
  • 0 likes

Payment issues

I bought the 3 months discount for 1 months price and now it says on my account details that it will charge me the same amount, next month.

  • Newbie
  • I bought the 3 months discount for 1 months price and now it says on my account details that it will charge me the same amount, next month.
  • osornios
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

where is available offline i only see download

i dowloaded my music in songs and then it doesnt show offline and i just payed for that why isnt it showing do i need to put all my sings in a playlist

  • Newbie
  • i dowloaded my music in songs and then it doesnt show offline and i just payed for that why isnt it showing do i need to put all my sings in a playlist
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Other
  • 164 Views
  • 1 replies
  • 0 likes

Phone Number

What phone number can I call to actually talk to someone who can answer my questions?

  • Casual Listener
  • What phone number can I call to actually talk to someone who can answer my questions?
  • 195 Views
  • 0 replies
  • 0 likes
  • Other
  • 195 Views
  • 0 replies
  • 0 likes

Unable to update country setting

Hi, My account is based in US, now I'm in Australia but it is locked and does not allow me to update it under my account settings.I've messaged support and did not hear anything back. How else would I be able to change my country settings when there ...

  • Casual Listener
  • Hi,   My account is based in US, now I'm in Australia but it is locked and does not allow me to update it under my account settings. I've messaged support and did not hear anything back. How ...
  • longtruongholle
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • Account
  • 232 Views
  • 2 replies
  • 0 likes

Family Premium

I have had spotify premium for some months using gift cards ,I do not want use any other bank card ,I have a suscription ending on December this year ,if I want to upgrade my account to family premium ,will you use this credit I have ?can I keep usin...

  • Newbie
  • I have had spotify premium for some months using gift cards ,I do not want use any other bank card ,I have a suscription ending on December this year ,if I want to upgrade my account to family premiu...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium
  • 245 Views
  • 1 replies
  • 0 likes

My account

I signed up with Spotify using my facebook account. My facebook page was reported and now I dont have access to that particular spotify account. Is there a way that I can retrieve that account? If not, I need to to stop payment for music I cant liste...

  • Newbie
  • I signed up with Spotify using my facebook account. My facebook page was reported and now I dont have access to that particular spotify account. Is there a way that I can retrieve that account? If no...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! premium problem kreditkarten daten aktualisirung nicht möglich

kann kreditkarte nicht aktualisieren, lädt nur stumpfsinnig und es passiert nichts. siehe bild anbeinein, ich nehme keine andere Zahlungsart.ich wurde jezt auf free zurückgestellt, habe bisher keine info dazu bekommen - wieso?????nein, ich will kein ...

  • Casual Listener
  • kann kreditkarte nicht aktualisieren, lädt nur stumpfsinnig und es passiert nichts. siehe bild anbei nein, ich nehme keine andere Zahlungsart. ich wurde jezt auf free zurückgestellt, habe bisher ke...
  • MartinPi
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 392 Views
  • 2 replies
  • 0 likes

Charged for 1 month and 12 months simultaneously?

So I had to change my payment info the other day as my debit card number changed. Upon doing this, I renewed my subscription for 1 month, as it had expired while I was waiting on my new card. When checking my bank account today, I found that I had be...

  • Newbie
  • So I had to change my payment info the other day as my debit card number changed. Upon doing this, I renewed my subscription for 1 month, as it had expired while I was waiting on my new card. When ch...
  • osornios
  • Spotify Star
  • 247 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 247 Views
  • 2 replies
  • 0 likes

¿Como eliminar mi cuenta Spotify de manera permanente?

hola quiero Que se Elimine de forma permanente mi Cuenta ya Que No pienso volver a utilizarla Por Que no me gusto, no quiero cerrar secion ya Que repito sin utilizarla pienso, quiero eliminarla permanentemente.

  • Newbie
  • hola quiero Que se Elimine de forma permanente mi Cuenta ya Que No pienso volver a utilizarla Por Que no me gusto, no quiero cerrar secion ya Que repito sin utilizarla pienso, quiero eliminarla perma...
  • osornios
  • Spotify Star
  • 1318 Views
  • 1 replies
  • 0 likes
  • Account
  • 1318 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Summer Promotion

I see the promotion for 3 months for 9.99, and I click on it and it does not show 3 months for 9.99. It just shows 9.99 a month.

  • Newbie
  • I see the promotion for 3 months for 9.99, and I click on it and it does not show 3 months for 9.99. It just shows 9.99 a month.
  • DailyApple
  • Newbie
  • 743 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 743 Views
  • 2 replies
  • 1 likes

Hice un pago en efectivo en el banco bcp y aun obtengo Spotify premium

El día de hoy pague S/18.90 en el banco bcp, con un código generado mediante la aplicación, para poder obtener el servicio de Spotify premium. El pago se realizó con éxito pero aún no tengo el servicio premium. Por favor, necesito ayuda

  • Newbie
  • El día de hoy pague S/18.90 en el banco bcp, con un código generado mediante la aplicación, para poder obtener el servicio de Spotify premium. El pago se realizó con éxito pero aún no tengo el servic...
  • 632 Views
  • 0 replies
  • 0 likes
  • Premium
  • 632 Views
  • 0 replies
  • 0 likes

How do I permanently delete my Spotify account?

Hi! I would like to delete this account, as I already have another one. Thanks!!

  • Newbie
  • Hi! I would like to delete this account, as I already have another one. Thanks!!  
  • Maxim
  • Spotify Star
  • 2426 Views
  • 1 replies
  • 0 likes
  • Account
  • 2426 Views
  • 1 replies
  • 0 likes

premium family

I got a family code but I have a problem because some how I got a trial account. Why's that??

  • Newbie
  • I got a family code but I have a problem because some how I got a trial account. Why's that??
  • 208 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Solved!! Not My Phone on Device List

Someone is accessing my account using an LG phone and I can't get them off the device list. What can I do? And they keep playing songs...

  • Casual Listener
  • Someone is accessing my account using an LG phone and I can't get them off the device list. What can I do? And they keep playing songs...
  • Modest_Mouse
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • Security
  • 462 Views
  • 2 replies
  • 0 likes

Unable to login

Hey, I can't login to my account on both my desktop and my iOS devices. When i try to reset the password my account times out. I recently bought 2 years worth of premium subscription on ebay that was later added to my account. I haven't had access to...

  • Casual Listener
  • Hey,   I can't login to my account on both my desktop and my iOS devices. When i try to reset the password my account times out. I recently bought 2 years worth of premium subscription on ebay...
  • 128574751
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • Other
  • 282 Views
  • 2 replies
  • 0 likes

I can't pay with my paypal account

I do all the process to pay but when it has to verify return to the page where i started and the process never get finished, i've tried so many times in PC, mobile, in the app and just doesn't get finished the payment process. Please i wanna be premi...

  • Casual Listener
  • I do all the process to pay but when it has to verify return to the page where i started and the process never get finished, i've tried so many times in PC, mobile, in the app and just doesn't get fi...
  • Coraiser
  • Casual Listener
  • 924 Views
  • 9 replies
  • 0 likes
  • Account
    Subscription
  • 924 Views
  • 9 replies
  • 0 likes

Charged me £9.99. No response from support.

HelloI was on the Spotify Premium 3 months £0.99 deal from 1st of January to 1st of April. However, I wanted to cancel the premium after the three months. Unfortunately, I couldn't cancel it on time since I have been very busy with some issues. Becau...

  • Newbie
  • Hello I was on the Spotify Premium 3 months £0.99 deal from 1st of January to 1st of April. However, I wanted to cancel the premium after the three months. Unfortunately, I couldn't cancel it on tim...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
  • 170 Views
  • 1 replies
  • 0 likes

Cancelled student discount before the year was up

I subscribed to spotify on Febuary 4th 2016, under the impression (from Unidays and Spotify) that the discount would be applied for a year. However, this month I've been charged the standard rate for Spotify rather than at the student discount. Any w...

  • Casual Listener
  • I subscribed to spotify on Febuary 4th 2016, under the impression (from Unidays and Spotify) that the discount would be applied for a year. However, this month I've been charged the standard rate for...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes