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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334296 Views
  • 890 replies
  • 105 likes
  • Account
  • 334296 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147565 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147565 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85948 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85948 Views
  • 68 replies
  • 9 likes

premium

Não consigo baixar a versão premium. Não consigo preencher os campos do cadastro.

  • Newbie
  • Não consigo baixar a versão premium. Não consigo preencher os campos do cadastro.
  • Steph_B
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

HELP!!! How to delete my facebook acccount on spotify

Help! How to delete or(unlink) my facebook account on spotify cause i have new account(user) (pass). Then ill connect my new account on my FB HELP me pls im frustrated on this

  • Newbie
  • Help! How to delete or(unlink) my facebook account on spotify cause i have new account(user) (pass). Then ill connect my new account on my FB HELP me pls im frustrated on this
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Login
  • 166 Views
  • 1 replies
  • 0 likes

1 of my playlists got deleted?

I just finished making a playlists and I had over 100 songs picked out as kind of a lean back playlist. A day or 2 later, it's just gone! I checked the recover playlists options on the website but it isn't there. I've also checked all my old accounts...

  • Newbie
  • I just finished making a playlists and I had over 100 songs picked out as kind of a lean back playlist. A day or 2 later, it's just gone! I checked the recover playlists options on the website but it...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Not being able to log in

Hi I am a Spotify premium customer and have been in Australia for a year. I now cannot login as it says I have been abroad for more than 14 days but I have premium so that shouldn't be the case. I have filled in the contact form but had no response, ...

  • Newbie
  • Hi I am a Spotify premium customer and have been in Australia for a year. I now cannot login as it says I have been abroad for more than 14 days but I have premium so that shouldn't be the case. I ha...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium
  • 107 Views
  • 1 replies
  • 0 likes

Finding username and password not facebook login

Hello, My account was setup thru Facebook. I've been able to find my username and the link that says, click to set your password. Spotify sends me an email but the link to set the password never works. It just takes me to a page that says the below. ...

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  • Casual Listener
  • Hello,    My account was setup thru Facebook. I've been able to find my username and the link that says, click to set your password. Spotify sends me an email but the link to set the pass...
  • KatesHere
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 232 Views
  • 1 replies
  • 0 likes

Family Plan — Remove member

I added two members to my Family plan. My wife hardly uses it so I need to reduce to just one. I could only remove her from the members list but I guess I'll continue to be charged. How do I ensure I will be charged only for one family member and not...

  • Newbie
  • I added two members to my Family plan. My wife hardly uses it so I need to reduce to just one. I could only remove her from the members list but I guess I'll continue to be charged. How do I ensure I...
  • DNoZero
  • Regular
  • 16420 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 16420 Views
  • 7 replies
  • 0 likes

Solved!! My Account's Email & Password is changed by Stangers

My Premium account is hacked by the others, or I don't know why they can change my email address & pw too.I only can post this "MayDay MayDay" message though Facebook login.I have sent lots of email to spotify and contact form, but did not get any re...

  • Casual Listener
  • My Premium account is hacked by the others, or I don't know why they can change my email address & pw too. I only can post this "MayDay MayDay" message though Facebook login. I have sent lots o...
  • I_ming
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 240 Views
  • 2 replies
  • 0 likes

Account hacked and Hijacked

So some lovely individual has hacked & hijacked! my account, theyve changed the email address and password so im stuck and cant get them off! Ive sent a couple of forms in to explain the problem as the email is going to go through to the hacker lovel...

  • Newbie
  • So some lovely individual has hacked  & hijacked! my account, theyve changed the email address and password so im stuck and cant get them off! Ive sent a couple of forms in to explain the pr...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • Security
  • 205 Views
  • 1 replies
  • 0 likes

My whole library has disappeared

Hello, This morning i woke up with my whole Spotify library deleted. There's absolutely no more music, as if i was starting with a new account. I didn't do anything special.. I've got the same problem on my laptop & iPhone. Everything has just disapp...

  • Newbie
  • Hello,   This morning i woke up with my whole Spotify library deleted. There's absolutely no more music, as if i was starting with a new account. I didn't do anything special..   I...
  • KatesHere
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

My spotify premium wouldn't work

HelloI've recently logged out of my spotify account and logged back in and found that I no longer have my premium account. I am still paying for spotify and don't have any other accounts. I don't want to pay again for spotify premium and be charged t...

  • Casual Listener
  • Hello I've recently logged out of my spotify account and logged back in and found that I no longer have my premium account. I am still paying for spotify and don't have any other accounts. I don't w...
  • OviiiOne
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

free 30 day trial

If I do the free 30 day trial, can I still do the discounted student plan if I decide to keep it? Or by choosing the free 30 day trial do I automatically have to stick to a $9.99/mo plan?

  • Newbie
  • If I do the free 30 day trial, can I still do the discounted student plan if I decide to keep it? Or by choosing the free 30 day trial do I automatically have to stick to a $9.99/mo plan?
  • KatesHere
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

gift card + free 30day trial

Hello! So I got a gift card for 10 € on spotify. Now of course I want to get the most out of it.Then I learn that its not compatable to my student discount.And then I see when I activated it that I just have blown out 10 € for one month spotify premi...

  • Newbie
  • Hello!   So I got a gift card for 10 € on spotify. Now of course I want to get the most out of it. Then I learn that its not compatable to my student discount. And then I see when I activate...
  • OviiiOne
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium
  • 232 Views
  • 1 replies
  • 0 likes

Charge on my debit card

I recently tried to upgrade my subscription to free on Spotify, but I was charged for a account in New York for $4.99. My account is still not premium. Please help.

  • Newbie
  • I recently tried to upgrade my subscription to free on Spotify, but I was charged for a account in New York for $4.99. My account is still not premium. Please help.
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Premium account

After purchasing a new iPhone with my backed up Spotify, I have tried to log in to my premium account and it states I cannot use Spotify abroad. Doesn't make sense for two reasons I pay for a premium account (have done for years), and I'm still in my...

  • Casual Listener
  • After purchasing a new iPhone with my backed up Spotify, I have tried to log in to my premium account and it states I cannot use Spotify abroad. Doesn't make sense for two reasons I pay for a premium...
  • dj2009-gb
  • Newbie
  • 314 Views
  • 3 replies
  • 0 likes
  • Premium
  • 314 Views
  • 3 replies
  • 0 likes

Hot to TURN OFF student discount

I am no longer a student and need to update my payment details, but for some reason it will not let me update my details without also verifying that I am still a student, which I am not. I no longer need the student discount and just want to TURN IT ...

  • Newbie
  • I am no longer a student and need to update my payment details, but for some reason it will not let me update my details without also verifying that I am still a student, which I am not. I no longer ...
  • user-removed
  • Not applicable
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 487 Views
  • 1 replies
  • 0 likes

Subscription and payment

Hi, I avail of the premium account and I was charge of the promo. My question is how come I'm still on my free trial and I can still see the Upgrade to Premium at the top right of my board.? I don't get it. Trie d looging out and in in your suggestio...

  • Newbie
  • Hi, I avail of the premium account and I was charge of the promo. My question is how come I'm still on my free trial and I can still see the Upgrade to Premium at the top right of my board.? I don't ...
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Spotify premium family pack

Is it permanent until we cancel the Spotify premium family pack or is it like one of those offers that only last for two months or so?

  • Newbie
  • Is it permanent until we cancel the Spotify premium family pack or is it like one of those offers that only last for two months or so?
  • user-removed
  • Not applicable
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Account information changed and potentially compromised

Well look at me, I'm late to the party, a rather infuriating one might I add.Today I woke up after a long week of work and overtime to get home and find I had to login again to spotify. Was fine, I log in with facebook so I got in easily without any ...

  • Newbie
  • Well look at me, I'm late to the party, a rather infuriating one might I add. Today I woke up after a long week of work and overtime to get home and find I had to login again to spotify. Was fine,...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

My account appears to be deactivated

I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on forgot password and enter my email, it says "The usern...

  • Casual Listener
  • I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on for...
  • avo1022
  • Newbie
  • 1271 Views
  • 8 replies
  • 2 likes
  • 1271 Views
  • 8 replies
  • 2 likes