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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84140 Views

9 replies

2 likes

Account
Login
  • 84140 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660302 Views

13 replies

4 likes

Account
  • 660302 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742154 Views

18 replies

29 likes

  • 742154 Views
  • 18 replies
  • 29 likes

Someone stole my account

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email address or the password for the account I don't know a...

Casual Listener

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email add...

lokix

Casual Listener

762 Views

6 replies

0 likes

Login
Other
Premium
Security
  • 762 Views
  • 6 replies
  • 0 likes

iTunes

Hii! Uhm, so I usally purchase Spotify premium with an iTunes card, but this time it's not letting me purchase it. Please help!

Casual Listener

Hii! Uhm, so I usally purchase Spotify premium with an iTunes card, but this time it's not letting me purchase it. Please help!

KatesHere

Community Legend

369 Views

3 replies

0 likes

  • 369 Views
  • 3 replies
  • 0 likes

Subscription charge increase

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...

Casual Listener

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...

Merik

Community Legend

882 Views

5 replies

0 likes

Account
Subscription
  • 882 Views
  • 5 replies
  • 0 likes

Changing Country Help

Hey, I've been sharing a family plan with a bunch of friends for some months now, but last month I moved to another country, where I will stay for some months. So my friend refreshed the membership and gave me the code but I got the error "That you n...

Newbie

Hey,   I've been sharing a family plan with a bunch of friends for some months now, but last month I moved to another country, where I will stay for some months. So my friend refreshed the mem...

KatesHere

Community Legend

236 Views

1 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

payment

I was charged 9.99 for my spotify premium after the thirty days but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to student premium so I only have to pay $5.00. I feel as th...

Newbie

I was charged 9.99 for my spotify premium after the thirty days  but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to ...

KatesHere

Community Legend

198 Views

1 replies

0 likes

Premium
  • 198 Views
  • 1 replies
  • 0 likes

Only a quarter of my music plays when randomized

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wrong

Newbie

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wr...

osornios

Spotify Star

211 Views

1 replies

0 likes

Other
  • 211 Views
  • 1 replies
  • 0 likes

I can't see who is following my playlist

So I am on Spotify just for me, I like to make playlists but don't really like to share them with the world. So just 2 of my friends know my account and follow some of my playlists. Yet lately I have someone following all my playlists and I can't see...

Casual Listener

So I am on Spotify just for me, I like to make playlists but don't really like to share them with the world. So just 2 of my friends know my account and follow some of my playlists. Yet lately I have...

ardogg

Newbie

33774 Views

9 replies

11 likes

Account
Other
Subscription
  • 33774 Views
  • 9 replies
  • 11 likes

changing e mail address

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...

Casual Listener

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...

osornios

Spotify Star

339 Views

3 replies

0 likes

Account
  • 339 Views
  • 3 replies
  • 0 likes

Me realizaron múltiples cargos en mi tarjeta

Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si tenía varios cargos.

Casual Listener

Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si...

Frost_Leviathan

Casual Listener

372 Views

2 replies

0 likes

Premium
Subscription
  • 372 Views
  • 2 replies
  • 0 likes

Refund My Money

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

Newbie

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

Jordi

Community Legend

329 Views

1 replies

0 likes

Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Password change not working

I recently reset my password, and still will not let me sign in. Can you please let me know.

Newbie

I recently reset my password, and still will not let me sign in. Can you please let me know.

Nico

Community Legend

275 Views

1 replies

0 likes

Security
  • 275 Views
  • 1 replies
  • 0 likes

On the day of unsubscribe, spotify gets money from my bank account

Hi folks, as you read the title. It actually says it all.I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined. Three months had passed and I forgot to write me off ...

Newbie

Hi folks, as you read the title. It actually says it all. I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined...

KatesHere

Community Legend

276 Views

1 replies

0 likes

Account
Premium
Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Charged but unable to use premium

I was charged on my debit card after I was unable to get Spotify premium for 1/2 off because they could not authorize my student status. I just need to get my money back.

Newbie

I was charged on my debit card after I was unable to get Spotify premium for 1/2 off because they could not authorize my student status. I just need to get my money back.

osornios

Spotify Star

242 Views

1 replies

0 likes

Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Spotify voucher

Hello, ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the voucher on my profile to get the first 10 euros as a credit for my...

Newbie

Hello,   ich just booked spotify Premium for students, which costs 4,99 euros because i got two vouchers for spotify over 10 euros each. After getting Premium i typed in the code on the vouche...

kbrooksc

Community Legend

424 Views

1 replies

0 likes

Premium
  • 424 Views
  • 1 replies
  • 0 likes

Country changed to FR from DE

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea. please help

Casual Listener

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea.   please help

kbrooksc

Community Legend

426 Views

3 replies

0 likes

Account
  • 426 Views
  • 3 replies
  • 0 likes

I have been charged and have a free account.

I realized that I have been charged by ADY*Spotify for four months, but I have a free Spotify account. Can someone please help me figure out what these charges are and if I need to contact my bank. Please help. Thank you.

Newbie

I realized that I have been charged by ADY*Spotify for four months, but I have a free Spotify account. Can someone please help me figure out what these charges are and if I need to contact my bank. P...

Maxim

Spotify Star

262 Views

1 replies

0 likes

Account
Security
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Merging two different accounts

Hi, I accidently opened a new spotify account, wihtout being aware of having one already. I became aware of it, when I tried to register my e-mail ("this account already exist"). Since I was really impatient, and could not access that e-mail when I w...

Visitor

Hi,   I accidently opened a new spotify account, wihtout being aware of having one already. I became aware of it, when I tried to register my e-mail ("this account already exist"). Since I was...

Dreadlord

Community Legend

423 Views

1 replies

0 likes

Account
  • 423 Views
  • 1 replies
  • 0 likes

Spotify can't access my mailaddress provided on facebook apparently [SOLVED]

I have the following problem: It seems Spotify can't access the information provided on my facebook account that I used to log in. My birthday is wrong and the email address isn't shown. This also seems to lead to an error (see below).It looks like t...

Newbie

I have the following problem:   It seems Spotify can't access the information provided on my facebook account that I used to log in. My birthday is wrong and the email address isn't shown. Thi...

KatesHere

Community Legend

331 Views

1 replies

0 likes

Account
Login
  • 331 Views
  • 1 replies
  • 0 likes

This song is not available

Hey guys,I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now.It always says "This song is not available". I tried reinstalling Spotify but it didn't help. On my Spotify iPhone App everything works perfectly.. I wo...

Newbie

Hey guys, I am having trouble streaming songs on my Spotify PREMIUM Account for almost an hour now. It always says "This song is not available". I tried reinstalling Spotify but it didn't help.&nbs...

kbrooksc

Community Legend

288 Views

1 replies

0 likes

Account
Premium
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Hacked account!

My account has been hacked!I received an e-mail saying the e-mail changed and i didn´t even ask for that.And now i can´t cancel, i can´t listen to songs and noone is resolving my problem!

Newbie

My account has been hacked! I received an e-mail saying the e-mail changed and i didn´t even ask for that. And now i can´t cancel, i can´t listen to songs and noone is resolving my problem!  

Maxim

Spotify Star

286 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 286 Views
  • 1 replies
  • 0 likes