Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4014 Views
0 replies
9 likes
Security

4014 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
462004 Views
974 replies
110 likes
Account

462004 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204448 Views
119 replies
117 likes
Account

1204448 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112439 Views
72 replies
12 likes
Account
Login
Premium

112439 Views
72 replies
12 likes

Spotify gave my account away to a big brand!

I have tried emailing Spotify support without getting a reply so I will try the forum again.Apparently a world famous brand wanted my username that I've had since Spotify came out as a Beta in Sweden in 2006.Without confirming with me Spotify deleted...

none2k
Regular
I have tried emailing Spotify support without getting a reply so I will try the forum again. Apparently a world famous brand wanted my username that I've had since Spotify came out as a Beta ...
2016-05-30 2:56:54 PM
2016-06-01 4:34:41 AM
none2k
Regular
1702 Views
4 replies
0 likes
Account
Premium

1702 Views
4 replies
0 likes

Gifting Spofity in Belize

I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks.

jeffmdeen
Newbie
I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks.
2016-06-01 4:20:58 AM
2016-06-01 4:23:18 AM
Bittencourt
Spotify Star
959 Views
1 replies
0 likes
Subscription

959 Views
1 replies
0 likes

Device Password Email not being sent

Hello,I originally signed up with Spotify using my Facebook credentials. I would like to sign into Spotify on my streaming device. I have used the Device Reset Password functionality from my account multiple times, waited a few days, checked spam fil...

mbethw33
Casual Listener
Hello, I originally signed up with Spotify using my Facebook credentials. I would like to sign into Spotify on my streaming device. I have used the Device Reset Password functionality fr...
2016-03-12 3:27:29 AM
2016-06-01 3:37:05 AM
jsavio80
Newbie
1060 Views
6 replies
1 likes
Login

1060 Views
6 replies
1 likes

Solved!! I don't want automatic payments. I payed 0.99 cents for the summer.

If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments?

MarkL3
Casual Listener
If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments?
2016-06-01 3:17:31 AM
2016-06-01 3:24:58 AM
MarkL3
Casual Listener
272 Views
2 replies
0 likes
Premium

272 Views
2 replies
0 likes

Can't update payment method

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud. Before I could update my payment options with a new card - I graduated college. Now i am no longer eligible for the student ...

garryL
Newbie
I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud. Before I could update my payment options with a new card - I gradua...
2016-06-01 1:47:41 AM
2016-06-01 3:08:51 AM
Ambivalence
Community Legend
225 Views
1 replies
0 likes
Account
Premium
Subscription

225 Views
1 replies
0 likes

Trouble activating Spotify Premium via Vodafone (Italy)

Hi. Today is was trying to activate my free premium subscription for 12 months that comes with my Vodafone plan on my account. After all the steps, and after logging into my Spotify account from the Vodafone site wizard, I get redirected to a page th...

andreasprega
Newbie
Hi. Today is was trying to activate my free premium subscription for 12 months that comes with my Vodafone plan on my account. After all the steps, and after logging into my Spotify account ...
2016-05-31 10:13:07 PM
2016-06-01 3:06:46 AM
Ambivalence
Community Legend
289 Views
1 replies
0 likes
Account

289 Views
1 replies
0 likes

Something went wrong

Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PROBLEM. How to permanently resolve beforemail I close...

Joeynut
Newbie
Constantly. I even got a brand new phone, downloaded the app, still get the same on every page. That didn't work. Please give it another go. Huh? I upgraded family to premium and we ALL HAVE THIS PRO...
2016-05-31 12:15:51 AM
2016-06-01 2:54:36 AM
Ambivalence
Community Legend
575 Views
1 replies
0 likes
Web Player

575 Views
1 replies
0 likes

Going to college, currently have premium, looking to get the student discount

I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recently charged for it. So is there a way that next mon...

QueenofJupit
Casual Listener
I am just wondering if it is possible to get the $4.99 a month premium now that I am going to college. I already am a premium user, I do not want to cancel my current subscription because I was recen...
2016-06-01 1:50:00 AM
2016-06-01 2:39:11 AM
Ambivalence
Community Legend
364 Views
3 replies
0 likes
Account
Premium
Subscription

364 Views
3 replies
0 likes

family plan

Does spotify family have an end date? Such as the Spotify student is only for 12 months

vkane151
Newbie
Does spotify family have an end date? Such as the Spotify student is only for 12 months
2016-06-01 2:05:48 AM
2016-06-01 2:15:57 AM
MattSuda
Spotify Star
146 Views
1 replies
0 likes
Premium

146 Views
1 replies
0 likes

Debit card was charged for a student membership but I am still only allowed the free membership.

I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a student account? Also when I try to contact Spotify t...

antp96
Newbie
I signed up for the student Spotify account and my credit card was charged but online and on the app it says I have a free membership. Why am I being chargedand or why isn't it switching over to a st...
2016-06-01 1:57:27 AM
2016-06-01 1:59:46 AM
MattSuda
Spotify Star
152 Views
1 replies
0 likes
Account
Subscription

152 Views
1 replies
0 likes

Changed countries but still being charged in previous country currency

Hi I recently moved from NZ to Australia. I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card I have still been charged with my NZ credit card. How do I get this cha...

Mary23
Newbie
Hi I recently moved from NZ to Australia. I was paying in NZ dollars but now even though I changed my subscription to now pay in Australian dollars with my Australian credit card...
2016-06-01 1:23:26 AM
112 Views
0 replies
0 likes
Subscription

112 Views
0 replies
0 likes

Subscription

I have moved country and cancelled my old subscription and it will not let me start a new one in my current country

harrycheesman
Newbie
I have moved country and cancelled my old subscription and it will not let me start a new one in my current country
2016-05-31 11:20:23 PM
2016-06-01 1:02:28 AM
Bittencourt
Spotify Star
145 Views
1 replies
0 likes
Premium
Subscription

145 Views
1 replies
0 likes

How to release E-Mail from Facebook?

Does anyone know how to release my e-mail from faceboon? I've tried to contact spotify 3 times within the correct "release"-form but without any answer.Any way of contacting them via direct mail/phone to get this resolved asap?

CasaRol
Newbie
Does anyone know how to release my e-mail from faceboon? I've tried to contact spotify 3 times within the correct "release"-form but without any answer. Any way of contacting them via direct mail/ph...
2016-05-31 11:38:07 PM
2016-05-31 12:41:48 AM
osornios
Spotify Star
411 Views
1 replies
0 likes
Account
Login
Other

411 Views
1 replies
0 likes

Solved!! 3 months of premium for $0.99 - will be charged $12.99 at the end of 1st month

I have followed a promotional offer link (email) to get 3 months of Spotify premium for $0.99.However when the confimation email came through it looks like I got one month of free premium, and will be charged a regular price of $12.99 beyond that. As...

Spotify73
Casual Listener
I have followed a promotional offer link (email) to get 3 months of Spotify premium for $0.99. However when the confimation email came through it looks like I got one month of free premium, and will...
2016-05-31 11:54:55 PM
2016-05-31 12:39:58 AM
Spotify73
Casual Listener
4399 Views
2 replies
0 likes
Free
Premium

4399 Views
2 replies
0 likes

Can't get into my account

I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???

rjlove
Casual Listener
I have a Spotify account I have been paying for had all play list an everything no can't find it anywhere an can't find anyway to re access it???
2016-05-31 12:11:10 AM
2016-05-31 12:17:20 AM
osornios
Spotify Star
532 Views
2 replies
0 likes
Account
Premium
Security
Subscription

532 Views
2 replies
0 likes

Solved!! Pay with credit on phone

I want to know if there is a way to use you mobile phone credit to pay for spotify premium. I need it to on the 3 mobile carrier please help

user-removed
Visitor
I want to know if there is a way to use you mobile phone credit to pay for spotify premium. I need it to on the 3 mobile carrier please help
2016-05-31 11:23:14 PM
2016-05-31 11:36:12 PM
user-removed
Not applicable
1507 Views
2 replies
0 likes
Premium

1507 Views
2 replies
0 likes

Solved!! 3 months for 9.99 on itunes ?

Hi i was wondering if it's possible to pay for the 3 months for 9.99 promo through my itunes account? If so, how? Or do I need to use the actual spotify web site to get the promo ?

alexandreyo1
Newbie
Hi i was wondering if it's possible to pay for the 3 months for 9.99 promo through my itunes account? If so, how? Or do I need to use the actual spotify web site to get the promo ?
2016-05-31 10:42:41 PM
2016-05-31 11:34:58 PM
LordRollin
Community Legend
368 Views
1 replies
0 likes
Premium

368 Views
1 replies
0 likes

Someone has hacked my account

Someone has hacked into my account and changed my email and password associated with my account. They deleted all of my music and playlists that I hvae been gathering since like 2012 or earlier. My credit card is still assocated with the account. I c...

weazzel2828
Regular
Someone has hacked into my account and changed my email and password associated with my account. They deleted all of my music and playlists that I hvae been gathering since like 2012 or earlier. My c...
2016-05-31 10:42:41 PM
2016-05-31 11:33:03 PM
user-removed
Not applicable
659 Views
11 replies
0 likes
Account
Security

659 Views
11 replies
0 likes

spotify premium 3 months

hey, i just bought spotify premium 3 months for 20zl, and my premium account is prolonged only for 2 months, i have confirmation of an order.can someone help me?

hardovsky
Casual Listener
hey, i just bought spotify premium 3 months for 20zl, and my premium account is prolonged only for 2 months, i have confirmation of an order.can someone help me?
2016-05-30 11:59:02 PM
2016-05-31 11:32:29 PM
osornios
Spotify Star
560 Views
5 replies
0 likes
Account
Premium
Subscription

560 Views
5 replies
0 likes

Trial

I have tried to sign up for the three month trial and have gone through PayPal three times but keep getting redirected back to Spotify from PayPal. When I choose free trial on Spotify it's given me seven days. Please help me get the three months o. M...

s_sorgiovanni
Casual Listener
I have tried to sign up for the three month trial and have gone through PayPal three times but keep getting redirected back to Spotify from PayPal. When I choose free trial on Spotify it's given me s...
2016-05-30 10:07:48 PM
2016-05-31 11:25:02 PM
osornios
Spotify Star
316 Views
4 replies
0 likes
Account
Free
Premium
Subscription
Unlimited

316 Views
4 replies
0 likes

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