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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421764 Views
  • 965 replies
  • 108 likes
  • Account
  • 421764 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186646 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186646 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103503 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103503 Views
  • 69 replies
  • 10 likes

Premium For Family Concurrent Users

So, I see up to 6 can use the same subscription, but how many can listen to different music online at once? Just the one? But 3 can listen offline at once. Is this right?

  • Newbie
  • So, I see up to 6 can use the same subscription, but how many can listen to different music online at once? Just the one? But 3 can listen offline at once. Is this right?
  • Ambivalence
  • Community Legend
  • 936 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 936 Views
  • 1 replies
  • 1 likes

Spotify Family

Hi there.. i can see if i get Spotify Family i can invite 5 ppl = 6 ppl totally. We are 7 ppl in this family - is it possible to add more?

  • Casual Listener
  • Hi there..   i can see if i get Spotify Family i can invite 5 ppl = 6 ppl totally.   We are 7 ppl in this family - is it possible to add  more?
  • Ambivalence
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 3 replies
  • 0 likes

Someone has started an account with my email.

I wanted to change the emailadress in my account, and got the message that my new email-adress was already in use. I logged in this unknown account just asking for a new password. How do I rapport this account? I want it removed and deleted.

  • Newbie
  • I wanted to change the emailadress in my account, and got the message that my new email-adress was already in use. I logged in this unknown account just asking for a new password. How do I rapport th...
  • 195 Views
  • 0 replies
  • 0 likes
  • Account
  • 195 Views
  • 0 replies
  • 0 likes

Linkear mi cuenta premium a Facebook

Hola necesito ayuda tengo una cuenta gratuita linkeada a Facebook y quiero poner Facebook en mi cuenta premium pero no se como me pueden ayudar

  • Casual Listener
  • Hola necesito ayuda tengo una cuenta gratuita linkeada a Facebook y quiero poner Facebook en mi cuenta premium pero no se como me pueden ayudar
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Solved!! can't cancel premium subscription - says "incorrect password"

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using incognito mode in Chrome as well as other browsers but...

  • Casual Listener
  • I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using inc...
  • rachellejane017
  • Regular
  • 351 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Important

I have a problem. I have been paying for spotify for the last couple of months and now I get a message that I can't use it for more than 14 days on foreign countries. How can you charge me for a service you are not providing? Please reconfirm me if t...

  • Casual Listener
  • I have a problem. I have been paying for spotify for the last couple of months and now I get a message that I can't use it for more than 14 days on foreign countries. How can you charge me for a serv...
  • Maxim
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • Account
  • 266 Views
  • 3 replies
  • 0 likes

singtel spotify

hi im on singtel spotify premium account can i upgrade to the family version? how to?

  • Newbie
  • hi im on singtel spotify premium account   can i upgrade to the family version? how to?
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 319 Views
  • 1 replies
  • 0 likes

Spotify charged me 3 times and non activated my account.

Hi, i wanted pay my premium subscrition, but the pay form gave me an error message, so i tried again in different hours, but spotify premium never was activated so i left that but now checking my bank account i have 3 charges of $99 MXNso i have 2 qu...

  • Newbie
  • Hi, i wanted pay my premium subscrition, but the pay form gave me an error message, so i tried again in different hours, but spotify premium never was activated so i left that but now checking m...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes

Spotify and Indosat IM3 subscription - Can not login anymore

Hey thereI am using Spotify Premium for a while now, and I am super happy.I am currently staying in Indonesia, which offers free Spotify data traffic when registering over their site.I was very happy and eager to start streaming music, and not only l...

  • Regular
  • Hey there I am using Spotify Premium for a while now, and I am super happy. I am currently staying in Indonesia, which offers free Spotify data traffic when registering over their site. I was ve...
  • n3ssi3
  • Regular
  • 847 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 847 Views
  • 5 replies
  • 0 likes

Someone else is using my account

Hello,Over the last month or so I have been continually interrupted by someone else using my Spotify.It is not restricted to a time of day, but a password change and logging out of devices has not helped.Whoever is using my account appears to be real...

  • Visitor
  • Hello, Over the last month or so I have been continually interrupted by someone else using my Spotify. It is not restricted to a time of day, but a password change and logging out of devices has no...
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 114 Views
  • 0 replies
  • 0 likes

Solved!! I cant subscribe to spotify family!

Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a message saying that i cant make that change. So i just ...

  • Newbie
  • Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a mess...
  • alinneariel
  • Newbie
  • 1980 Views
  • 15 replies
  • 6 likes
  • Subscription
  • 1980 Views
  • 15 replies
  • 6 likes

Solved!! Appears not pay maid, but it is charge on my credit card

Im trying to pay de promotion of 3 months for 99 pesos, and appears a message that says there has been a problem but it hasnt made a pay charge on my credit charge yet, but I have theee charges on my credit card of 159 pesos and no spotify premium ye...

  • Newbie
  • Im trying to pay de promotion of 3 months for 99 pesos, and appears a message that says there has been a problem but it hasnt made a pay charge on my credit charge yet, but I have theee charges on my...
  • markeriyah2010
  • Casual Listener
  • 329 Views
  • 3 replies
  • 0 likes
  • Account
  • 329 Views
  • 3 replies
  • 0 likes

Premium for family subscription

My account currently is on family +2 but the new update to the plan has not taken any change to the new family plan. What should I do?Thanks.

  • Newbie
  • My account currently is on family +2 but the new update to the plan has not taken any change to the new family plan. What should I do? Thanks.
  • Maxim
  • Spotify Star
  • 1476 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1476 Views
  • 5 replies
  • 0 likes

Migration To Bank Slip

Hello there. I want to migrate from credit card to bank slip. I live in Brasil. I want to keep using the same email and same username, but when i cancel the credit card, it doesn't really cancels it. When i go to change the payment option, it doesn't...

  • Casual Listener
  • Hello there. I want to migrate from credit card to bank slip. I live in Brasil. I want to keep using the same email and same username, but when i cancel the credit card, it doesn't really cancels it....
  • 172 Views
  • 0 replies
  • 0 likes
  • Premium
  • 172 Views
  • 0 replies
  • 0 likes

Paid and still getting ads

My payment declined and i submitted a payment again, but I am still getting ads and saying i do not have tje premium. I have deleted the app from all the devices that I have it on. Please help I am paying for something I cannot use.

  • Newbie
  • My payment declined and i submitted a payment again, but I am still getting ads and saying i do not have tje premium. I have deleted the app from all the devices that I have it on. Please help I am p...
  • 157 Views
  • 0 replies
  • 0 likes
  • Premium
  • 157 Views
  • 0 replies
  • 0 likes

Payment

If i sign up for a family plan for 6 people, is the payment $14.99 per person or just me that has to pay the $14.99

  • Newbie
  • If i sign up for a family plan for 6 people, is the payment $14.99 per person or just me that has to pay the $14.99
  • user-removed
  • Not applicable
  • 194 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 2 replies
  • 0 likes

Charged after prepaying for year

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card company removed the charge from my statement , but I'm ...

  • Casual Listener
  • I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card comp...
  • user-removed
  • Not applicable
  • 196 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 196 Views
  • 4 replies
  • 0 likes

switching from premium through iTunes to a family plan

I had premium through iTunes for a long time, but then my dad purchased the family plan. I canceled the iTunes subscription, but it won't let me accept the invitation. what do i do?

  • Newbie
  • I had premium through iTunes for a long time, but then my dad purchased the family plan. I canceled the iTunes subscription, but it won't let me accept the invitation. what do i do?
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 312 Views
  • 1 replies
  • 0 likes