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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 233543 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 233543 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12553 Views
  • 6 replies
  • 11 likes
  • Security
  • 12553 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526889 Views
  • 988 replies
  • 113 likes
  • Account
  • 526889 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127653 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127653 Views
  • 74 replies
  • 12 likes

Charges

I do not have premium but have been charged £9.99 anyone know why this could be?

  • Casual Listener
  • I do not have premium but have been charged £9.99 anyone know why this could be?
  • Maxim
  • Spotify Star
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
  • 257 Views
  • 3 replies
  • 0 likes

Issue adding family members

Hi, I have my family plan active and wanted to add my wife to it as well, as now we can have more family members in the plan. However, when I try to use a link to add her, spotify says "the family member must be in the same country". Well, her accoun...

  • Casual Listener
  • Hi,   I have my family plan active and wanted to add my wife to it as well, as now we can have more family members in the plan. However, when I try to use a link to add her, spotify says "the ...
  • Pehu
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • Account
  • 411 Views
  • 4 replies
  • 0 likes

Account migration from fb to new non-fb account

Hi, I submitted a migration request to spotify support but never got responded

  • Visitor
  • Hi, I submitted a migration request to spotify support but never got responded 😕
  • user-removed
  • Not applicable
  • 429 Views
  • 5 replies
  • 0 likes
  • Account
  • 429 Views
  • 5 replies
  • 0 likes

Says I'm abroad but I'm not

Hello,I cannot log in to my Spotify ap on my phone as it says I can only listen for 14 days while abroad. I am not abroad and have not gone abroad since getting Spotify. How do I fix this?

  • Newbie
  • Hello, I cannot log in to my Spotify ap on my phone as it says I can only listen for 14 days while abroad. I am not abroad and have not gone abroad since getting Spotify. How do I fix this?
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 201 Views
  • 1 replies
  • 0 likes

Cancel my mobile $.99 subscription!

How to cancel my mobile $.99 spotify premium subscription? I have no email and there is nothing on the app.

  • Visitor
  • How to cancel my mobile $.99 spotify premium subscription? I have no email and there is nothing on the app.
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
  • 230 Views
  • 1 replies
  • 0 likes

Paid 3 months, only 2 activated.

Hi! I just paid the offer of 0'99€ for 3 months of premium service.The service is activated, but it's activated till 03/08/16 , and that's only 2 months. It had to finish in September, this is so strange.Can anybody help me? Thanks in advance!

  • Newbie
  • Hi! I just paid the offer of 0'99€ for 3 months of premium service. The service is activated, but it's activated till 03/08/16 , and that's only 2 months. It had to finish in September, this is so s...
  • 212 Views
  • 0 replies
  • 0 likes
  • Account
  • 212 Views
  • 0 replies
  • 0 likes

Cancelling Premium

Hi, I just bought the 3 month premium package for 99 pence and just wanted to try it. If i were to cancel premium in the next few weeks (when the subscription is still active) would I lose my current subscription or would I keep it until the 3 months...

  • Newbie
  • Hi, I just bought the 3 month premium package for 99 pence and just wanted to try it. If i were to cancel premium in the next few weeks (when the subscription is still active) would I lose my current...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Music transfer

So basically we pay for the sings legally but can't burn the music can't download on anything unless it is new generation nonsense and it won't tag to the computers....So if Spotify ever goes down or disappears so does all the music that has been pai...

  • Casual Listener
  • So basically we pay for the sings legally but can't burn the music can't download on anything unless it is new generation nonsense and it won't tag to the computers.... So if Spotify ever goes down ...
  • Sandraw826
  • Casual Listener
  • 398 Views
  • 3 replies
  • 0 likes
  • Premium
  • 398 Views
  • 3 replies
  • 0 likes

Get back 3 months for 1 month

Hi, I was offered get back to spotify premium for 3 months, and pay for one month. After i paid, my account says my premium will end next month. Please advise.

Screen Shot 2016-06-03 at 9.24.38 AM.png
  • Newbie
  •  Hi,   I was offered get back to spotify premium for 3 months, and pay for one month. After i paid, my account says my premium will end next month. Please advise.  
  • 179 Views
  • 0 replies
  • 0 likes
  • Account
  • 179 Views
  • 0 replies
  • 0 likes

0,99€ cobrados pero sigo sin ser Premium

Hola, Me han cobrado 0,99€ de la cuenta bancaria pero no me sale premium, lo he comprobado en varios dispositivos pero en ninguno me sale como premium incluso en la página web de spotify me sale como free. ¿Que puedo hacer? Gracias

  • Newbie
  • Hola,    Me han cobrado 0,99€ de la cuenta bancaria pero no me sale premium, lo he comprobado en varios dispositivos pero en ninguno me sale como premium incluso en la página web de spoti...
  • 233 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 233 Views
  • 0 replies
  • 0 likes

Family plan Premium

I signed up for and was charged for the family premium on 5/31, I have not been able to add any family members, app did not contain any new buttons or prompts, I've tried now for 2 days to figure this out, and am extremely frustrated, I LOVE my spoti...

  • Newbie
  • I signed up for and was charged for the family premium on 5/31, I have not been able to add any family members, app did not contain any new buttons or prompts, I've tried now for 2 days to figure thi...
  • 203 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 203 Views
  • 0 replies
  • 0 likes

Spotify Premium for $0.99

Why can't I use the 3 months of ad free Spotify Premium for $0.99 when I have never used it before? The website says the offer is valid till June 30.

  • Newbie
  • Why can't I use the 3 months of ad free Spotify Premium for $0.99 when I have never used it before? The website says the offer is valid till June 30.
  • osornios
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 305 Views
  • 1 replies
  • 0 likes

Facturación

Buenas tardes no tengo servicio de spotify premium pero si me lo descuentan por medio de mi tarjeta de crédito. Necesito una solución ya

  • Newbie
  • Buenas tardes no tengo servicio de spotify premium pero si me lo descuentan por medio de mi tarjeta de crédito. Necesito una solución ya
  • osornios
  • Spotify Star
  • 854 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 854 Views
  • 3 replies
  • 0 likes

Payment Information not laoding

I'm trying to buy spotify premium for the next 3 months for $9.99, but the part where I'm suppose to enter in my card details won't load. It's Thursday today, and it's been like this every day since Sunday. I've tried reloading the page, and even res...

  • Newbie
  • I'm trying to buy spotify premium for the next 3 months for $9.99, but the part where I'm suppose to enter in my card details won't load. It's Thursday today, and it's been like this every day since ...
  • osornios
  • Spotify Star
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 186 Views
  • 2 replies
  • 0 likes

3 months for .99 cents

My daughter signed up for the 3 months for 99 cents last week. I've been charged $10.79 already. Why am I being charged already? I have a major issue with not being able to speak to someone live. How do I get a refund? Does anyone know or has had thi...

  • Newbie
  • My daughter signed up for the 3 months for 99 cents last week. I've been charged $10.79 already. Why am I being charged already? I have a major issue with not being able to speak to someone live. How...
  • osornios
  • Spotify Star
  • 842 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 842 Views
  • 1 replies
  • 0 likes

Swearing on tracks

Can anyone help. I recently became a premium member. I have a 6-year-old who loves music and I want to encourage him. But there's so much bad language on tracks now. Is there a way to know what tracks have swearing on them? For instance Apple Music s...

  • Newbie
  • Can anyone help. I recently became a premium member. I have a 6-year-old who loves music and I want to encourage him. But there's so much bad language on tracks now. Is there a way to know what track...
  • osornios
  • Spotify Star
  • 385 Views
  • 2 replies
  • 0 likes
  • Premium
  • 385 Views
  • 2 replies
  • 0 likes

401 error

I upgraded my account, but I was logged out of my account and not able to get back in because of a 401 error. I deleted the app and logged back in not sure what to do

  • Casual Listener
  • I upgraded my account, but I was logged out of my account and not able to get back in because of a 401 error. I deleted the app and logged back in not sure what to do
  • osornios
  • Spotify Star
  • 1169 Views
  • 3 replies
  • 0 likes
  • Account
  • 1169 Views
  • 3 replies
  • 0 likes

Facebook Subscription

How do I stop automatic subscription for my Facebook Spotify acc? Being charged for this and im not wanting it.

  • Newbie
  • How do I stop automatic subscription for my Facebook Spotify acc? Being charged for this and im not wanting it. 
  • 229 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 229 Views
  • 0 replies
  • 0 likes

upgrading premium to family premium

Problem in upgrading premium to family premium: Spotify says there is a problem with the card or the service provider when trying to upgrade, and there is no problem in normal monthly paying with the same card. I have tried several times during the p...

  • Newbie
  • Problem in upgrading premium to family premium: Spotify says there is a problem with the card or the service provider when trying to upgrade, and there is no problem in normal monthly paying with the...
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Other
  • 192 Views
  • 1 replies
  • 0 likes

Playlist not showing up on iphone

I recently made a playlist (i have premium) on my windows 10 PC that includes one local file I imported from itunes... The playlist is not showing up when I access my account on my iphone, is this because of the local file?

  • Newbie
  • I recently made a playlist (i have premium) on my windows 10 PC that includes one local file I imported from itunes...   The playlist is not showing up when I access my account on my iphone, i...
  • osornios
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 219 Views
  • 1 replies
  • 0 likes